Eddie is a great car salesman and will get you in a car when ur in a urgent situation like i was. Also love the fact the cars come with a warranty as most are as is everywhere else. read more

UPDATE-08/06/2025 Day AFTER THEY SAW THE REVIEW I GET A TEXT MESSAGE SAYING something about my proof of my income and thank you for your interest LOL THESE PPL ARE JOKERS and i always tell ppl the ones who THINK THEY ARE SITTING SO HIGH ABOVE The ones that need help be careful because you can be high today and God will humble you tomorrow. THEY DELETED MY REVIEW FROM THE ASHVILLE STORE WEBSITE BUT I REPOSTED AND WILL KEEP PUTTING IT BACK UP AND WILL CONTACT GOOGLE IF THEY KEEP DOING IT! Do better!! 08/01/2025- WASTED MY TIME- Did my application online Wayne called me and was very nice over the phone. He directed me to the Gardner Raleigh office because that's where I'm closer to the young lady in the office called me and told me what I needed to upload. I proceeded to do that I have not heard back from her once I uploaded everything I contacted Wayne at the 828 number and he told me what I needed even though I had already uploaded everything already. It was a system situation on their side because I screenshot it everything on my side that said that it was uploaded and it was showing that it was uploaded, but they did not see it on their side so he told me to send it to his email which he sent me his email address through text message so he called me back And asked me Can I send everything that I had uploaded through their website Can I send it through PDF I said sure so when I had spoke to the lady, she told me that my income was enough and everything looked fine so today is Tuesday and I still have not heard back from them. This is what I hate about dealerships they will get all of your information. They will call you. They will do all of this and they do not tell you if you are approved or not approved it. It is a simple phone call to get back with the customer who is looking for a car who is desperately in need of a car and they cannot take a simple, one second time out of their day to call and be like we are sorry we cannot help you what is so hard to do that. That is poor customer service!!!! Do better SMH read more

I "leased" a car from benchmark and put down $1250 on a car that was over priced because I needed the car. I signed the paperwork and drove off the lot. My first payment was $150 higher than what was in the contract, I was told that would only be for 1 month. For my second payment I see that same $150 extra being charged. I am a state employee and get paid once a month, while going to make a payment I was told because it was 3 days late they will Auto-disable my car to be left stranded with my kids. When I call I was told its NOT a buy here pay here its a Lease here pay here and the office/company still owns the car and they can disable the car when ever they want. I asked about my first payment and $1250 I put as a down payment and the woman said it goes to the contract and not the car. This care is over 15 years old. So I will be contacting my lawyer the place is a total SCAM!! BEWARE!!! read more

Just thought I'd update my review since it's been awhile...and still the best place to go!! They've done me so so good. Recently had to take it back to the service center (best guys there, Jackie has always taken care of me!) and they only charges me a hundred bucks again, put the rest on my warranty. It was needing two axel joints, and now my baby is running beautifully again. read more

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Eddie and Wayne are amazing got me in and out in about an hour. Payments are awesome and so was the car thank you for the great customer service and diligence service . read more

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We couldn't be happier with our new car! The entire process was so easy. No hidden fees,the price in the window is the price for everything. Took about an hour and we drove our car home. Everyone was courteous and helpful. Thanks Wayne for getting us into our car! read more

Benchmark Auto Sales - Beautiful Car at an excellent price! - Car Dealers Near Me - Asheville, North Carolina

My husband Ray Lowe and I have had our car for 3 years now. And during that 3 years we have NEVER had a late payment. So we needed to make a late payment due to us coming down with COVID and they say that the payment can only be a week late. 3 years of PERFECT payment history and this is how they treat us. On top of that, we were supposed to be done paying off our car after 3 years and I just looked at the email that I get after every payment and apparently we still owe another $4000! they DO NOT work with their customers and they apparently jack up the price to ATLEAST 3 x the value. oh, and they DO NOT help with repairs. We were gonna trade in this vehicle but now we just want to be done with them. And apparently we are not the only customers dealing with this. Way to take advantage of your loyal customers Benchmark! I WILL NOT recommend this place to even my in-laws read more

Benchmark Auto Sales - Car Dealers Near Me - Asheville, North Carolina

Wonderful Service, love my salesperson Ryan!!!!!!! They have exceeded my expectations and repaired my car!!!!!!!!!!!!

Don't go here, dont get a car from here. after only A month of having my car it had to be put in their service center for 2 days Then here I am 3 months later I've only have had my vehicle for 3 months and had to take it to Hyundai of Asheville to be fixed cost of everything that needs fixing $1,250 Already had to replace a drive belt as well. I do not recommend their service my car has been nothing but frustrating and I'm 6 months pregnant so purchasing my car which is a 2012.... And it's gonna cost me $17,000-$18,000 after it's paid off... I paid $2,000 for the Down payment. I've been highly inconvenienced. Just don't do it. read more

Overpriced garbage. By the end your paying overpriced amount. Actually 3 times it's value most vehicles. They take advantage of people who aren't knowledgeable. Also they are known to cut the cars power if anything is wrong on your end. Making the vehicle immovable. Yikkkeesss not for me at all... read more

My daughter passed unexpectedly, very young, with no will. I didn't have court papers yet but talked to Benchmark about it and continued to make payments as our verbal agreement was that we would take over the car once the estate was settled. Had to put our own insurance on it. Enter the new employee, Mackenzie..... She lied that they had been calling us. They hadn't until the afternoon they said they were going to repo it due to lack of insurance. We sent them our insurance info as they requested, but the employee gave us the wrong email address. Finally got in touch with her again and got the correct email. Then said it wasn't good enough because the insurance needed to be in my deceased daughter's name (which you can't do). Mackenzie then argued with my wife over how quickly the estate should've been settled, as according to her it should've only been a week or two. My wife told Mackenzie our lawyer was working on getting the court papers and she said she would give us another day to get in contact with our attorney (another lie). She promptly sent the tow truck out for repo. Payments up to date AND insurance on the car. Wasn't even being driven. So thank you to Benchmark for making the worst time in our lives even worse. read more

Bought a car from them, within 2 months the engine blew. Ask if they could work out something and was told I had to give them 500 dollars and and put down another down payment. So be careful buying from them. read more

this place is a joke, had to put my car in the shop 2 days after having it to do brakes. they then have no record of the service and have canceled multiple appointments on me. I will never recommend this place to anyone. read more

i can understand the lackluster reviews but you HAVE TO know at least a little bit about cars and the dealership business to have a valid opinion. (see my other reviews to know where not to go). please listen close, IF you are in desperate need of a mode of transportation and dont want to get screwed by locking yourself into a bad deal, JUST GO TO BENCHMARK. you can get a vehicle for around $1k and drive away with it that day. if you dont like it, hold it for a year and just give it back or trade it in for something you do like. this IS NOT where you find the best deal on a car you keep forever. This IS IS IS where you find something that will get you back and forth to work without signing away your credit and years of income just to do so. always READ EVERYTHING so you know what your getting. that being said, if you have shopped around and just need a damn car to get to work, they are the best quick solution, hands down. read more

Horrible business. My sister received an email 4/6 saying that she's 9 days late with payment (most companies allow 15-day grace.) No problem, would pay on her next day off, she's an RN that works third shift. Yes, an RN that has had to self-isolate, working third shift, had her car towed just after midnight from the hospital parking lot! A co-worker saw it happen and let her know. Otherwise, she would have walked out after a 12-hr shift to find her car missing! In this time of medical crisis, with a global pandemic, faltering economy and so many out of work, my sister can't be a few days late on a payment? Y'all, buy somewhere else! Anywhere else. read more

Benchmark Auto Sales - The email notice of late payment - Car Dealers Near Me - Asheville, North Carolina

I bought a 2017 RAV4 from Benchmark they were so helpful and courteous . I love my RAV4 and would buy there again and recommend them to my family and friends Debbie Morgan read more

We bought a 2014 kia Sorento we only had not quite a month. Well it started using oil and black smoke started boiling out the back .I called and spoke to Jackie she told me to bring it in and they kept it a day and a half. Long story short they did nothing it needs a engine. They said we had put to many miles on it .from service to sales they all suck. We paid all the payments except 1 on time and we lost 3500 please read reviews I wish I had and stayed away. I have texted messages where I was lead to believe they would fix the car ......all lies read more

Dude. Joe S, my comment is out of your control. I shared my experience at your business OVER A YEAR AGO. You have edited your comment four times now. The first comment you made, a couple of months after I initially visited benchmark, stated that Allen had been fired. Now you are commenting a year and a half later that Allen has died. (May he rest in peace.) I don't know why you keep coming back to my comment. Obviously it has struck a nerve. Isn't it time to let it go? read more

Within a week of getting my car, the tire was popped because apparently the rim was dented. I only commute to and from work (2-3 miles away) and that's about it, so there was no way I dented the rim or I would've felt it. The icing on the cake was the fact that THE DONUT TIRE WAS FLAT. I contacted them to see if I could at least get a new donut tire from them since mine was flat from the beginning. They told me it wasn't required of them in the contract, it was my responsibility to buy a new one, and then hung up on me. Since then, I have also had issues of them turning off my car because of insurance errors on their end (I always paid my insurance on time, but sometimes they would say that I wasn't insured, leaving me stranded). I have gotten nothing out of this dealership, am paying more for a used car than a brand new model, and have not received any kind of respect or acknowledgement from this company since purchasing my car. In conclusion, THIS IS THE WORST CAR DEALERSHIP IN THE AREA. That statement is supported by the 2 Firestones and 3 Valvoline's I have been to since getting this car. Save yourself some time and money and DON'T GO. read more

I leased a vehicle from this place and 6 days later it was totaled. This company didn't ask if I was ok not 1 time(until I talked to a new hire to the office 2 weeks after the fact) and then they lied to me to continue to get payments from me. They took a settlement offer on the vehicle that was less than offered and are trying to twist the terms of their lease to cover their butts on the GAP waiver. They signed a lease stating their was no damage to the vehicle and once the agent and body shop looked at the vehicle, this was determined to be untrue. They are stating pay off value for a vehicle that is not the quality of the vehicle they provided. The vehicle was dented, scratched, and had burn marks that decreased the value of the vehicle that they were untruthful about in the lease. The car didn't even have a sun visor and they didn't notice until the day of the sale. read more

Great selection of cars and it's so nice knowing that there's a powertrain warranty! The trade in program is nice and easy.

Worst Dealership to do business with. Save yourself the time and hassle of being ripped off, and go to a reputable dealership.

Office staff is very nice and helpful. I know they are providing a service. Helping people down on their luck (thanks covid) or have never bought anything before. And they have a good niche type business. The reason for the 3 stars, the salesman and their "mechanics". I use the term mechanic loosely. Salesman was a nice guy. But a couple of times told me that "he hopes that car is there when I come back tomorrow". It had been there since December...I think I was alright. First car I drove, I turned around about 200 feet from the lot. The front end was shaking so bad that I was worried I wouldn't make it back. But supposedly...the "mechanics" test and check each vehicle before it's put on the lot. The next car I drove is the one we eventually got. The tire pressure light was on. Again, the "mechanics" check each and every car! I asked that it be fixed before we came back to sign the paperwork. It wasn't. I ended up having to take out the spare and fix it myself. Just seems that helping the customer and doing what you say, doesn't always happen. read more

This place takes advantage of people! They will sell you a complete piece of crap car and will not fix it. Then you will be forced to pay to return it. I can't believe this place gets away with this. They do not report your car payments to any of the credit bureaus so you are not repairing your credit at all. DO NOT USE THESE PEOPLE!!!! There are dealerships out there that actually work with you as much as they can. You might have a higher interest rate BUT your credit will be improved and you will have WAY better customer service. read more

They say they'll work with you. They don't. They say you can pay biweekly. They cut your car off if you don't make a payment every week. My car crapped out on me and so I was desperately for something to get to and from work. I waited a month and a half to save up $1000 for a down payment. By the time I was able to save money, the only car they had available to purchase for a down payment of less than $1500 was a stick shift. I asked if I could submit the other third, along with my regular payment, on my next paycheck. They said no. My only choice was to lease a car through them. Which drove my insurance up to $300 a month, in addition to my car payment of 75/wk. My rent is less than what I'm paying for my car and insurance. I can break the lease for $500 in the first year, but how the fuck am I to do that? Right now my car is turned off for the second time, because they told me I was able to make biweekly payments and I get paid this week. So really, benchmark sucks and I urge you to stay away from the half ass sales people and the shady girls in the office. read more

I purchased a gently used vehicle from this lot in mid-October. I love the vehicle but I can't stand the staff. After purchasing the car, I was contacted by another salesman (who I had emailed twice about the car, but didn't talk to at the lot), asking me why I didn't ask for him. I was practically forced to change insurance providers (to someone they referred) and pay a lump sum to gain coverage right then before I could leave the lot with the car. Now, I really liked my previous insurer, but wasn't aware they could give me the same terms, for cheaper. After finally leaving the lot and driving the car for three days, I contacted my old insurance company and changed back to their policy (while still meeting the requirements of the lots lease agreement). My company sent a fax with all the proper paperwork to the dealership & the other company's policy was cancelled. This means that I had dual coverage for a couple of days. Well, the dealership decided to lock down my ignition because they "received notice that I had cancelled my insurance". This was right when I was leaving work at 5 Pm to pick up my kids from the bus stop. After straightening it back out with my new insurance paperwork being re-faxed to them, I went about my day. I'm still convinced they did this because I cancelled the policy with some company they had an agreement with. The newest problem with these people is that I was under the belief that my payments would be bi-weekly (since that's how I am paid) and was informed (10 minutes til 5) that I owed another payment that day. This was after I paid the balance on my account the week prior. Then they told me that they couldn't let it go until my pay day and that I had 24 hours to make the payment or they would lock down my ignition again. Now I'm in the process of trying to change the payment schedule to double up, every other week. Let's see how that goes. Everyone I've dealt with (especially the women in the financing end) have been exceptionally heartless, cold, rude and unprofessional. Once my lease is up, I'll be glad to bid them farewell and NEVER recommend any of my friends to them. I'd save that for people I hate. If I could give them less than one star, I would. read more