Purchased our daughter an Acura SuV from Cindy & couldn't be happier! Great customer service!read more

I bought a pick up here that had a salvage or rebuilt title and they didn't give me the proper…read morepaperwork to allow me to title it. I had to keep asking them to get me the proper forms that I needed to get this done so I could register it and title it. They dragged their feet for THREE months before I was finally able to actually register it. NEVER again!

My review is for sales AND service. I came in to buy a new Taos last February 2023. The salesperson…read morewas lovely and friendly. He then turned me over to the "money" guy to work out the purchase. There was no longer any such thing as 0.99% loans; but, the guy didn't tell me that the interest was 7.2% and that it was COMPOUNDED DAILY!!! I paid off the car in 8 months, but in that time, I paid about $2400.00 in interest. During the sale,mi asked about if the car came with "clear coat". I didn't ask to sell to me. I wanted to know if it was included. Time passed and I was tired and hungry and signed the papers for a car that ended up costing 12k dollars more than the list price, all tolled. Today I called about the state inspection. I'd need an appointment, and it would take an HOUR for the inspection. No, thanks!! I took is to oil change place and the inspection was 5 minutes!! Thank you to Valvoline on Sweeten Creek Rd for saving me from being robbed of an hour of my life!! My previous VW's were from Winn VW in Newark, CA. That dealership could teach Flow VW a thing or two.

if I could give a negative number of stars I would. No response from general manager at all…read moreregarding a safety issue. Sold car. Unbelievable and tried to contact for over two months

I've been dealing with Fred Anderson Subaru for about a year, since I bought an Outback from them…read moreas a 10th anniversary present for my wife. I've also had two routine service experiences, including this morning. Both the sales and service experiences were exemplary. I feel I got a fair deal on the purchase, and the purchase process was reasonably quick with minimal upselling. Both service visits went well, today I was in and out in under an hour for an oil and cabin filter change and tire rotation plus an annual state safety inspection. The waiting area is large, open and comfortable. I'm not usually a fan of dealership service depts, but Fred Anderson is quick and fair. Can't ask for much more.

Always trying to upsell "preventative" maintenance you dont need. Today, they wanted to charge me…read moreover $200 for fuel injection service that included "and additive to the gas tank that cleans out sludge" and $300 for rear brake pads. Ridiculous! I was in for oil change and tire rotation. I questioned why those things were needed and decided to decline service today. They told me it would be an hour and a half to 2 hours for the oil change. They must be trying to remove the oil filters with their feet and that's why it takes them so long. I dunno. Anyway, after about 10 minutes, a different "service manager " approached me to "answer my questions " which was just really round 2 of the high pressure sales push. It's so obnoxious to come here. If i hadn't purchased the stupid maintenance agreement, I would never set foot in their service dept again! I did let them align my wheels. When the service manager brought me the sheet, she explained that "red was bad." I noted my back wheels had been 10 degrees off. I commented about that and said "Woo-wee! I don't know how I was able to keep that car in a straight line!" She didn't get it. Save time and aggravation and take your car to a real mechanic that does honest work and doesn't speak to you like you are stupid. I don't need a fancy coffee machine. Thanks.

I am beyond frustrated with the service and lack of accountability at this Ford dealership. About a…read moreyear and a half ago, I received a recall notice for my 2014 Ford Explorer. I immediately called and scheduled an appointment to get the issue resolved and also booked regular maintenance for the same visit. When I arrived, I was told the part needed for the recall wasn't available -- something they could have easily informed me of before my appointment. Instead, I wasted my time and left with an unresolved safety issue. Over the next year, I repeatedly called to check on the part's availability -- after 3 months, then 6 months, then nearly a full year -- and every time I was told the same thing: "We don't have the part." Only recently did they finally contact me to come in and get the recall fixed. I took time off work and showed up for my scheduled 9:30 a.m. appointment. To my disbelief, they again told me the part wasn't available. After 3 hours of waiting they put tape on my car and told me that's all they could do for me. UNBELIEVABLE!!!!!!!!!! Because of their failure to complete the recall repair in a timely manner, the seams around my windshield have separated, and now the windshield makes noise while driving. This is not just an inconvenience -- it's a potential safety hazard. Ford and this dealership are responsible for ensuring the integrity and safety of their vehicles, and they've clearly failed to do so in my case. I shouldn't have to chase a dealership for over a year to have a safety recall addressed. It's disappointing, unprofessional, and unsafe. I strongly urge Ford to review this location's handling of recalls and customer communication. No customer should be treated this way.

I have had great experiences with the Quick Lane crew, I'd give them a 5. Now the sales staff, 1…read more It seems to me they just are not interested in selling cars and Ford cars don't sell themselves automatically, this experience was in summer fall of 2022 and a month ago.

Delivery went so well. Audi of Asheville picked me up at the airport, had the car washed and ready…read morefor me to drive away. I had an issue with Audi Connect and they followed up via email and are mailing me the SIM card needed to set that up. I also got a phone call asking me how my 1050 mile drive home went. Thanks team!!!

I had a great experience at Audi Asheville working with Brenden. He was incredibly knowledgeable…read moreand took the time to walk me through the details of both the Q5 and the Q8, helping me compare the two models perfectly. While my personal timeline for the purchase has shifted a bit, Brenden's professionalism and low-pressure approach were top-notch. When I'm ready to pull the trigger, he is the only person I'll be calling. Highly recommend him!

Found a vehicle I wanted for my daughter, who's about to go off to college, called about it and was…read moreput in contact with Warren. Can not say enough good things about this gentleman. Helped me navigate the entire process from start to finish with no hiccups and had the vehicle serviced detailed and filled with fuel. 10/10 would recommend this dealership and it's easy laid back customer service. If you can get Warren as your sales guy you'll be more than take care of.

Their service department tried to rip me off, so avoid them…read more I have a 22 year old Tundra with 200K miles. During some needed service, they noted a minor fluid leak atop the steering rack (there were no steering problems, and I was not losing steering fluid). They wanted to replace the _entire_ steering rack. Anyone who has worked on cars (like I did in my youth) knows the difference between nominal fluid spills/leaks and a serious leak problem. Even if this was a steering rack leak (debatable given the deposits atop the rack) it at worst would have been access plug seal degradation. (I took it to a local and well respected mechanic for a sanity check. He confirmed that it was nominal leak-spotting for 22 year old truck) When I pushed back on Anderson to check the access plug first, they refused, saying wholesale replacement was the only service they would perform. In other words, they would not even check to see if the access plug could have been the issue. Avoid Fred Anderson Toyota.

I've tried to give this Ford dealership multiple chances over the years, and every experience is…read morethe same: frustrating, stressful, and honestly exhausting. They take your vehicle, give you a timeline, and never stick to it. Every time I bring my truck in, they magically "find" something wrong. Every single time. And somehow the warranty is always "expired" or "not valid," even though it's not. It feels like a script at this point. They also never have loaner cars available. Not once have they had a vehicle for us to use -- even when they know we depend on our truck, even when they know we're on a deadline, even when we tell them we're going out of town and have to have it back. Instead, we get, "It won't be ready," and "Sorry, no loaners." Zero solutions, zero support. The people answering the phones -- the service advisors -- are honestly the best part of the whole place. They're doing their jobs, they work hard, and they're stuck in the middle trying to deliver bad news all day. They deserve credit, because the real issue is management. Whoever is running this place clearly isn't prioritizing customers, communication, or accountability. The pattern is too consistent to be anything but a deeper problem. Bottom line: Ford has never done anything for us but cost us time, money, and frustration. We've been loyal, patient, and clear about what we need -- and it still doesn't matter. The customer service is broken from the top down, and nothing ever changes. We shouldn't have to beg for basic care, basic communication, or basic honesty. I honestly never want to deal with this dealership again.

Absolutely the worst customer service. If you want to talk to someone in the service department…read moregood luck! No-one ever answers the phone or returns your call in a timely manner. This includes the service manger Richard. On top of that that try to tell you that you need services that you don't need. I was told I needed spark plugs and a fuel system cleaning, not recommended but needed. Thing is I had that done several months ago at another Ford dealer. One would think that information would be available across dealerships, quests what it's not. Based on my experiences I would recommend taking your car and your money a few miles up the road to Ken Wilson ford you will talk to a polite, attentive, and available representative.

got a good price on a good car. They went above and beyond to get me taken care of! Make sure they…read moreare on your list of places to check if you need a car.

Thanks for all of your help Dave and Jonathan. You really looked after me with my purchase. Will…read moredefinitely buy from you again!!

Hello there,my name is Ed williams,and I would just like to tell anyone reading this,if u ever need…read morea vehicle,this is the ONLY place to look,these guys r AWSOME,and Vince the owner is unbeatable on his prices,but best of all ,he will not ever leave u hanging. My wife and I bought a fantastic Ford F-150 5.4 v8 triton,two days later the truck would not start,I understand that there is some kind of warranty,I called skyline Motors and Vince the owner,drove out to my house with his own wrecker,had towed it to his mechanic, from what I understand Vince had him replace everything to do with the fuel including the fuel pump which I know does not come cheap,and they also found a wire issue and fixed that to,than Vince the owner personally delivered my truck back to me at my house,before Vince left he shock my hand and told me he wasn't charging me ANYTHING for all he had done and done for the truck. Vince could have been like most other car dealers and tell me I bought it,it's my problem now,but he didn't,he went way above and beyond what he needed to to make my wife and I happy with the truck,I would DEFINITELY buy another vehicle from him in a heartbeat,and I actually have one in mind lol. Thanks again Vince u TOTALLY ROCK and ur crew are AWSOME. Hope to buy from u again soon. Ed Williams

From the owner: You spend a lot of time behind the wheel, which is why you should have a reliable car that feels…read morelike home. Here at Skyline Motors, we help drivers throughout Asheville find the perfect ride. We constantly update our inventory of high-quality used cars, trucks, and SUVs to give our customers plenty of choices when searching for their next vehicle. With great financing options and a low-pressure sales environment, our team will always put your needs first. Local means neighbors you know and a name you can trust.