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    Beneath The Skin

    4.0 (4 reviews)

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    4 months ago

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    3 years ago

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    Bellaluxe Nail and Spa

    Bellaluxe Nail and Spa

    3.9
    (46 reviews)
    1.2 mi

    I wanted to try a new place and like most nail salons around it was disappointing. What is going…read moreon with nail salons these days? Dirty. Broken. Bad service. The floors in this place were filthy. The stations had broken and damaged areas all over. It doesn't take more than a few minutes to sweep the floor or repair a broken piece of table. There were several employees just sitting around on their phones. They could easily have swept the floor The worst part was as I was leaving an elderly lady was trying to get service and they treated her so poorly. She kept saying I don't understand you and they wouldn't try to help. The possible owner, who was the only man there and didn't wait on anyone just walked around, just looked at her and walked by. I couldn't believe the rudeness. The tech working in her was so rude too.

    Several issues from my recent visit. First, the technician…read morecut the entire cuticle on one of my toes, causing continuous bleeding, and brushed it off with a casual "sorry." That should never happen during a professional pedicure. Second, the pricing provided to me was outdated. I pointed to a specific spot on the menu thinking I was paying $51; imagine my surprise when I go to pay and it was $91. I was unexpectedly charged an additional $20 for gel--an add‑on that was not listed anywhere in the pedicure pricing but in an "extra" area. This was never communicated to me in advance. When I asked to speak with a manager, both employees at the desk claimed not to know anything, which only added to the poor customer service experience. Whether there was confusion or not, any extra cost should be clearly disclosed before the service begins--especially when paired with an injury during the appointment. I stopped going here almost 2 years ago, but I received a gift card so thought I would try again. Thank you for the reminder that there are plenty of nail salons in the area that have much better customer service at lower price point.

    Photos
    Birthday nail set by Nina
    Birthday nail set by Nina
    Bleeding cuticle ( with applied antiseptic once I got home).
    Bleeding cuticle ( with applied antiseptic once I got home).
    Birthday nail set by Nina

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    Birthday nail set by Nina

    Beneath The Skin - skincare - Updated June 2026

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