I've been a customer at this location for over a year now after previously going to the willow lawn…read morelocation, and it is well worth the drive to this location for the superior customer service. I've seen a couple estheticians for eyebrow waxes and have been regularly booking with Abby. She is the sweetest and is very detail oriented, so I never worry that I'll leave without my brows looking perfect! She always takes her time and I never feel like a number. Only drawback is that parking can be tight if you make appointments on Saturday mornings, as they are located in a busy shopping center.

Christopher was pleasant and professional. My experience was exceptional. I will repeat and will…read morerecommend.

My hair removal touch ups have been complete waste of money after many treatments!…read more I am so frustrated with the lack of results despite being vigilant with appointments all fall, winter, into early spring. $$$$$ down the drain

The ease of this process was absolutely phenomenal. Everybody in the office was amazing, with the…read morebest customer service ever! From going into the office, to going in the back room for my consultation, and first part of my assessment, to my procedure, was a dream. No one likes to be at the doctor's office, but if you have to be there, it's awesome to feel like you're in confident hands. Even the nurse was in training (maybe), And I did not feel the least bit uncomfortable. I would highly recommend Sōna. Dr. Amalie Derdeyn made my day. Cost was reasonable, procedure was quick and all my questions were answered .

Love, love, love. Very knowledgeable about brows I have been going for about 2 months never…read moredisappointed.

This place is busy. They have reputable reviews though, so I was in a bind just before the holidays…read moreand on a time crunch and my other place i frequent couldn't accommodate walk-ins at the time. So, I called to ask about the wait and they said probably around 15 mins, so I was about 10 mins away and felt this would be my best option. They weren't personable at all and no small talk at all, just confirmed what I wanted and the shape and thickness I like my brows. It wasn't the gentleness threading I'm used to, but she got the job done and my brows looked great. I felt like they hurt a bit after for a couple of days, so I was wondering if I'd been cut, but I just took care of it at home in my routine moisture care maintenance. Good alternative spot for brow threading that you can trust.

Was a great experience, polite professional and clean atmosphere. She is respectful to your…read moreappointment time. No long waiting. Advise you call to book your appointment ahead. Fast service and concerned with the right treatments needed for your desired services. I have photos but Yelp won't allow me to search beyond my vacation pictures. Will try to upload when I can't get to a computer.

Easy scheduling, quick service, and most importantly, my eyebrows look fantastic every single time…read more It is $25 per service, which I see some people find to be high, but I feel it is a high quality service for a reasonable, fair price. Ultimately, I'd rather pay a few dollars more to ensure the person who owns the business and performs the work is very motivated to do a good job. Short Pump has crazy rent prices, too, even somewhere like Sola. I'm always so impressed with the owner. After my first visit, my skin broke out and I assumed it was the cream. When I went back, I told her and she seemed genuinely concerned and happy to help ensure this didn't happen again. She asked me to text her the next day to let her know if it worked so she could make a note in my file. I thought that was very kind that she cared so much. It is also a nice, comfortable room. Highly recommend!

Just tell me how to fix my hair please. I do not appreciate the damage that has been done. Tell me…read morehow to remove this black dye from my hair. All I wanted was a balayage.

They left foil lines in my hair the first time. The second time when I went to blend the foil…read morelines, they went full semi-permanent black hair dye on my bleached hair. They could have told me how dark they would have to go, and I would have sucked up the lines and left.

I've been coming to Swasty for a few years and she always does a great job with my threading and…read morewaxing! She has so many services available and can take care of anything you'd ever need. Her facials are really good too! She is a one stop shop! She's always really friendly with my toddler and both of us feel really comfortable at our appointments. And she listens to whatever preferences you have, like thicker eyebrows or a sharper shape.

I've been growing out my brows for approximately 5 - 6 months and she helped me and explained to me…read morevery detailed why my brows are shaped the way they are, how to avoid, steps moving forward to achieve my goals. I've been a victim of nail salon waxers and am excited to start my threading journey with her!

Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

I visited Tips'N Toes for the first time on Saturday…read more Firstly, the ambiance of the location was very serene and inviting. I created an appointment, however, I unfortunately chose a "gel manicure" instead of the correct "acrylic-full set" that I usually get. Definitely a mistake on my end, however, the nail technician was able to explain to me the error in my booking and how she does not work with acrylic. I instead opted to have my daughter get her nails and toes done. The process was very easy and Vladlena made sure that she was comfortable, however, by the time I got in the car my daughters toe-nail polish was coming off and by the time I got home she only had polish on 4/10 fingers which was a huge disappointment due to the fact that my daughter was very excited to get them done. Moving forward, I really hope this issue can be rectified.

I've been wanting to go to this salon for a while now, because I saw the reviews and the pictures…read moreonline could clearly tell the consistency in there work and cleanliness so I decided to go after work but I knew it was by appointment only - I called to see if they had any time for a dip manicure, and luckily they did. This is the best salon I've ever been to, Jen did my nails and she was such a vibe! they're literally perfect, she was so fast which I appreciated A LOT because I just don't like sitting at salons for long periods of time. I went a while ago, but I just remembered that I NEED to leave a review for a business that deserves it. my nails have lasted sooo long I believe it's been over 3 weeks, that's saying a lot because I'm extremely rough with my hands being a server. I won't be going anywhere else but here from now on.

Lyn is amazing. Great attention to detail &very friendly! Go see her…read more Recommend !!!!!!!

Not the high quality pics they post…read more Coming back after my honeymoon to write my review : this place was so frustrating. The woman/owner at the front who answers the calls was clearly exceptionally talented. I do actually think HER work is the one broadcasted on social media. My maid of honor reached out via instagram with a photo of what I wanted for my wedding nails and when I got to the salon, I was excited to get started as it was the literal day before my wedding. (We DIY'd the WHOLE thing and I needed to make sure I didn't break any nails in the days before) I can't remember the name of my nail tech, but IMMEDIATELY I realized we were in a sticky situation. I tried to trust the process, showed her photos, told her I wanted a squoval French with the gold line to highlight the manicure. After I watched her MULTIPLE TIMES glue the tips on crooked, and I'm not talking like picky girl crooked, I mean DISFIGURED crooked - Once we got to the gold tip portion, I was told by the woman/owner up front "she can't work with metallics and do lines like that can you pick a different design?" In my head, I'm like, "did you not schedule this?" "Would you let me leave with my hands looking like this?" "Why don't you do it?" But she had another client and was doing anything absolutely gorgeous job on her nails while simultaneously dealing with a tough situation on the phone. I was so totally thrown off guard by this, already by the shape of my nails which definitely were very DUCK looking and the fact that we communicated with their instagram which is riddled with insane talent that I didn't know what to do. The woman up front/owner was very clearly and personally going through something on the phone that I really felt bad about and I just didn't want to ruin anyone's day so I just sucked it up and left with the absolute worst manicure of my life after so many times explaining that these were my wedding nails. My poor maid of honor got similar treatment where she got dip nails and her male manicurist put them back in white dip at the end so her nails literally looked like she played in glue. Im so frustrated. I understand people have hard days, but no one asked me any questions or seemed to care that I was getting married and chose their salon to do my nails. We had a huge wedding of 165 people and I had to show my ring to all of them - my nails will be plastered in photos for everyone to see. I tried to file them down on the sides, went to a cvs to try to fix them myself after our rehearsal dinner as I had 0 time to do anything since we were on a pretty big time crunch and my index nail on my left hand was literally pointing right. The salon itself is pretty, it seemed clean, but as far as marketing goes, I can't believe this happened to me. I paid 70 dollars and I always try to tip well, because I do want to believe the tech tried her best and that it wasn't necessarily her fault that the appointment we made was for something she couldn't do, so I tipped $20. Disappointed, sad and honestly feeling a bit robbed by them still. One week after as well, there was an odd gap of clear space between the French and the actual pinkish color that literally turned yellow on our honeymoon. Mortified to show my hands there. Now, even after I correctly took off the nails with acetone, I am left with an awful RING OF FIRE on my nail beds. this has never happened to me before and from what I hear, it means the tech was careless. The gift that keeps on giving! So now, after my wedding and getting my new and beautiful ring, I can't even get my nails done to show it off. I have to wait until these grow out. I will update the review with more pictures as they come in but here they are currently less than 1 month post appointment

Best salon in Richmond. Everyone is so sweet and Chanel does my nails so amazing every time. We go…read moreonce a month and the builder gel holds up so nicely. My boyfriend gets a pedicure and it's so worth it !

I go to another salon for my nails, and have been for years. However I wanted to try a pedicure at…read morethe highly rated Sokha's. I went twice - each time, the owner (or manager, not sure which) repeatedly try to upsell me on different services. The most recent time, she even asked to see my nails and proceeded to criticize them - calling them uneven, and telling me she would teach me how to be picky. It was highly unprofessional and made me feel very uncomfortable. The irony is, my pedicure was even more 'uneven' than my nails - and they chipped within the week. Even after I had made it clear I was not there to receive a manicure, they tried to upsell my pedicure multiple times. It seems that no matter how much money you plan to spend here, it's never enough.