Arielle is the very best lash artist in RVA! I highly recommend her I know you won't be…read moredisappointed;-)

I recently moved to Richmond. Before I moved, my friend (a lash specialist) had done my lashes a…read morecouple of times. I really loved having her do my lashes, but the distance made it necessary for me to find someone in the area to do my lashes if I wanted to continue having them done. I used Yelp to find luxe lashes. I booked an appointment with Anastasia. My first two times at luxe were a great experience, had no issues with the lashes. The third appointment was on Dec 23rd. It honestly seemed sorta short, I was wondering how my lashes were done so quickly. Well by the morning of Christmas, I realized all of my lashes were coming out. It was crazy- they were literally falling out in clumps in the middle of me talking to my patients! Which was sorta embarrassing. By the next morning they were almost completely gone, only the amount I had before the fill was left. I called luxe to ask what could be done. I was offered a free appointment for my lashes to get redone. I was leaving the area that day, and wouldn't be back until after the holidays, which was the whole reason I got my lashes done. After that I was scheduled for two months of 80hr work wks so I really didn't need lashes for that. Explained my situation and asked for a refund. By this point, it was clear no wanted to remedy my situation. I had to keep calling. Eventually I got in touch with the owner. Our whole convo I felt that she was accusing me of being the reason the lashes fell out (i.e. asking me if I showered or cried). However at the end of the convo she said she would refund me. The next day I was back home for the holidays. My friend looked at my lashes and said they had fallen out because they were placed way too far out on my lashes, and not enough glue was used. She removed the few left for me .... It's been over two weeks since then. I've called 2-3x to ask where my refund is. Refunds don't take over two weeks. I still feel like I'm being blamed for a bad lash job, and I feel that luxe cares more about money than making sure they do a good job.

I called about 10 minutes before arriving to see if they could accommodate me, they were very nice…read moreand said they could fit me in. Wait was not long, what I really liked about this place was that they include the gel polish into the pedicure price! Everything they used on me was opened in front of me besides the metal things that go into the drill thing. They were very efficient and did the full 5 minute massage they offer, set a timer and everything. Very helpful and clean overall !

I had an okay service. The lady that did my pedi was nice. She didn't talk very much, which was a…read moreplus for me because I'm an introvert and don't quite like too much interaction. They were open for walk-ins. They greet you when you walk in immediately, but the smell of chemicals was really, really strong. I wish they had better ventilation. I chose a pretty pink gel color, and the nail tech started working on my feet. Their sign said free drink, but I never got one. I'm not sure if the sign meant you get a drink if you get a particular service, or if anyone getting service gets a drink. I think the nail tech did a solid job with my nails. Overall, I had an okay experience. I'm not inclined to coming back, but I wouldn't rule them out either.

Hannah does my wife's lashes and she is absolutely amazing with them.Highly recommendread more

Sage and Vine is conveniently located, with no hassle finding parking. Inside, it's clean and…read moreaesthetically pleasing. My encounters with the receptionist have been pleasant. You book your services online and pay a deposit. They also offer a variety of services, which I like--it's like a one-stop shop for wax, lashes, laser, and more. My girl Ainsleigh always gets me right, and I enjoy our conversations.

ABSOLUTE WORST NAIL SERVICE I'VE EVER HAD. If I was able to give 0 stars I would because wow, I am…read moreso amazed at how terrible it was. The crazy part is I never write reviews for anything. First of all, I asked for short, almond shaped nails and was given a blob so it took almost an extra 30 mins alone getting my nail tech to fix that. And my nails are all still different shapes. She cut me at least three times, with one a complete open wound after she has been digging in my cuticles. After noticing and I told her I had to wash my hands and because the open wound had a little loose skin, she attempted to suggest that she cut it off with one of her tools...completely disgusting and unhygienic. After all this, she had the nerve to try and charge full price for her services. When I mentioned this fact, she had tried to argue with me as if I was wrong for asking to lower the price. I also realized that she didn't cover all of my nails with the acrylic coating so it looks stupid, on top of a despicable paint job. Then, she told me since the mall was closing, (after she took forever with my nails), she has to refund me for my toes so now I'm walking around with crappy acrylics and undone toes. Looking at these Yelp reviews, I wish I checked prior to coming. I honestly can't believe they are even still in business.

I LOVE this place! First of all, it is located in my favorite mall in Richmond Stony Point Fashion…read morePark. Second, the employees are extremely friendly and accomodating. I came here for the first time to get a pedicure and eyebrow waxing during my birthday weekend. My pedicure got messed up as soon as I left, so I returned the following day and they re-did my pedicure for free--with no hassles! AND, I am extremely picky about my eyebrow waxing and I am pleased to say that they did a great job on my eyebrows as well. Needless to say, I will be back! Oh yeah and did I mention that they are affordable? Being from ATL, I am not used to spending anymore than $20 for my pedicure. They charged $20 for a pedicure. I don't remember how much they charged for eyebrows though...

Waterfalls is quite simply the best!!! Not only is the Spa beautiful and relaxing, it is staffed by…read morethe most professional masseuses that we have ever been to, Nasser and Meloni. They are incredibly knowledgeable and great at explaining the various services they offer and excellent at delivering their crafts. I would highly recommend them and I guarantee you will feel so much better after just one session with them. Enjoy!

Recently got a Groupon for a 60 Minute Hot Stone Massage by Jä Jenkins, it was a full body Massage…read more Jenkins was great! Very informative and friendly. The entire staff was welcoming and would come again if I lived in the area!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

I only have them 3 stars because Anthony did a good job on my nails. My pedicure....absolute…read moredisaster!!! I GAVE them $40..my feet look the same as it dis when I walked in. I had to ask for my Polish to be reapplied because the polish was old and it looked horrible. Finally I just told them to finish so I could leave. I WILL not be getting my feet down here again!!!

Horrible experience! Today I was one of the first persons in the salon after it opened at 9am. I…read moreasked for a pedicure and was looking forward to a pampering experience. I brought my own nail color because they rarely have the colors I like. She was so rough with me like she was varnishing furniture instead of a human being. I asked her TWICE to be more gentle because she was making me cry! She acted like she didn't understand English. I was actually in so much pain that I was praying for her to finish so I could get out of there and never come back! Go somewhere else if you want to have a pleasant experience! Anywhere but Diva Nails!

Let me begin this by saying this, Corinne really saved my self image…read more I have been getting my hair done for years - typically a quick balayage and nothing too crazy. I moved from Seattle a year ago to a small town in southern Maryland and have experienced nothing short of disasters with my hair from accidental blonde to accidental red/brunette over the span of months. My hair was left looking orange and sad and no one could fix it. I visited Corinne for an in depth consultation and was so impressed with her knowledge, assuredness, and her ability to communicate clear expectations. I began to think my coloring results from my other stylists were my fault and thought my hair was so damaged resulting in terrible outcomes, yet it turns out I just needed someone of her level of expertise. The photos speak for themselves. I walked in orange, asking stylists to get me to a neutral to cool brown with dimension for MONTHS, and no one got me there. Corinne - thank you for saving my hair. I would 100 percent trust her with advanced color corrections and cannot wait to schedule her again.

Go see Madi! She is a talented stylist with great experience. I have never had a bad haircut and…read morecan't imagine life without Madi. It is a luxury experience at Mango only made better by Madi's great attitude and care for her clients.

After looking online I decided to book a wax with Jasmine. Now let me tell you, SHE IS A…read moreQUEEEEEEN!!!! I've been getting my legs waxed for years but wanted to leave the corporate waxers for a local RVA vibe. Melt is SO cute and I had the BEST experience with Jasmine. Shes so easy to talk to and did an awesome job! She was quick, thorough, and just slays. Would recommend to anyone!!!

Wax...brows...lashes....vibes...come through and grab allathat…read more This is Woman-owned, woman-run, women-led business at its finest. The staff is so sweet, super knowledgeable, and you'll always get in and out to suit your busy schedule. We see you - lighting & attention to detail is unmatched!! Grab a tea from next door & leave your headphones in the car bc the playlist always slaps and you can get some work done at the cute tables while you wait! Parking is great, and the location is easily 15mins away from whatever you've got going on. see ya here next time

Bushra is my go-to professional for threading and waxing. I honestly would not allow any other…read morebusiness to tackle my eyebrows and upper/lower lip unwanted hair. She is meticulous, considerate, detail-oriented and her prices are very reasonable. I consider myself extremely lucky to have found Khilat!

I got a full face thread. I requested an appointment the same day and got many options for times,…read moreover text when they reached out to me. 10/10 service. My eyebrows have never looked better. Quick service and all the women working were very nice.