my eyebrows have never looked better! I always used to get them threaded but i've been growing them out and this time I decided to try to get them waxed. It hurt way less than threading and Wendy was super sweet!! definitely will be back. read more

Wendy is the absolute BEST! She is very knowledgeable and incredibly kind and friendly. If you are trying to find someone at this brow bar who you will absolutely love, make an appointment with her! read more

I rarely give bad reviews but when I do its because I get fed up with the service. This is for the appointment process. I've gotten my brows done by Samantha and she's done a fabulous job. However, there's always an issue in trying to get an appointment here. Even when I try to do the drop in, there's an issue. They should learn a few lessons from South Coast Plaza. They never have an issue with drop ins or scheduling an appointment. read more

Natalie is amazing. I do not trust anyone but her to touch my brows. I started with her when she was at South Coast and now I drive out of my way to see her in Brea. She always gets it right and manages to fix my brows in the off chance someone else does them and messes them up. What would I do without Natalie read more

Leslie was wonderful ! This was my first time getting brow waxed (always threading) but she made me comfortable and did an excellent job !

This location is awesome! It was clean and organized. I love that you can book appointments online, it makes it so convenient. I would ask for Yuri, she was super sweet and did a great job. She kept my eyebrows thick and natural looking and was able to clean them up to look so much better. read more

Got my eyebrows done today and they came out so good! Wendy was the one who took care of me and did my brow and definitely in love with them, will be coming back again read more

I did threading for the longest time, but I am such a big baby when it comes to my pain tolerance... I finally tried waxing at the Benefit BrowBar with Jackie and now I am never going back to threading. Getting my brows done used to be such a chore but I always look forward to seeing Jackie for my appointment. So much so that now I have her do my upper lip and chin too lol! And although Brea isn't the closest location for me I do not want anyone else waxing my face she does such a good job! 10/10 would recommend read more

This Benefit BrowBar is one of the best because it has the best esthetician. Jackie always takes good care of me and my brows. She makes sure I'm comfortable every single time and she's very accommodating. Will never go anywhere else to get my brows done :) read more

I have been coming to Benefit for two years now, so I have had many different aestheticians work on my eyebrows. My go-to gal is Helen. I don't know what she does, but I get the most compliments on my brows after sitting with her. Jose also does a phenomenal job, and he makes sure you get exactly what you are wanting. I have never been disappointed with Helen or Jose! UPDATE (11/20/14): After writing a lovely review on Helen and Jose, I thought: "I should get my brows down today." I called to make an appointment only to find out that Helen and Jose are both no longer at this location, so I made an appointment with Samantha. Needless to say, Helen and Jose need to come back ASAP! My eyebrows are way too thin and uneven after sitting with Samantha today. What a shame. UPDATE (06/20/15): My gal at South Coast is on maternity leave, so I needed someone to do some last-minute eyebrow clean up. The only aesthetician available was Samantha. Though I was skeptical, I needed my brows down. Samantha took her time with me this time and asked questions about what exactly I was wanting. She nailed it this time. My eyebrows are not too thin, nor are they uneven. read more

Wow wow wow I just got my eyebrows done by Jose. He did an AMAZING job. He also provided great customer service. I will defiantly be back. Thank you!!!! read more

Jackie has been doing my brows for well over a year now and she's FANTASTIC! This location is super clean, all the ladies are very friendly and accommodating! Go see Jackie, you won't regret it! read more

I love this BrowBar All the girls there are sweet and know how to shape a great lookin' brow. They are all so knowledgable and keep the area looking fresh and welcoming. Shout out to Wendy who did an amazing job with my brows!!! read more

I came in and had my eyebrows done by Chloe. She did a great job and I like that she was very cordial and listened to what I wanted to have done. She has a very gentle touch and doesn't rush. I have very sensitive skin and was skeptical about the wax but she eased my concerns and she was right. I had no reaction and my brows looked great! I highly recommend Chloe! She's a sweetheart! read more

I have not been able to find a good place to get my eyebrows done, then I found Wendy at the benefit brow bar inside of Macy's. She is amazing!!! She's so attentive, and a perfectionist. I could not believe when she was done on how much of a great job she had done! I am definitely going to see Wendy from now on. read more

Yuri has been doing for the last few years. She is very talented, skilled and always does a great job. Her knowledge of Benefit products is also very vast. I am so glad they were able to open. Some of their policies have changed due to COVID, but the changes made make me feel safe and comfortable returning for services. read more

I usually like my eyebrows threaded because of past experiences, I felt that threading was more precise for shaping brows than waxing. Leslie from Benefit changed my opinion when she waxed my brows .She was very attentive to what kind of shape I wanted and being careful not to make my brows overly shaped. She was very gentle and I enjoyed talking to her about different products to use on my brows. Highly recommend seeing her for getting your brows on point! read more

First time going to the benefit brow bar and I LOVED IT! Haven't had my brows done professionally in a few months. In fact, the last time they were even maintained was when I touched em and I ended up trimming off too much. I was referred here by a friend and came in as a walk in. I was taken back at first because of the price which was $20, but man...it was definitely worth it. They got me an appointment right away! I had Jose who took such great care of my brows. He asked me how I wanted my brows, and I told him I wanted them shaped, cleaned up, but wanted them to look as full as possible. He definitely delivered and fixed my brows. I purchased the brow fiber brush product that he used on my brows afterwards which i absolutely love because it looks so natural yet fills in your brows. I will definitely return and am super pleased with the service! Everyone here is very friendly! I recommend it to anyone and everyone. The wax is super gentle and I love the oil/gel they put on you afterwards. I also like that they offer to cover up the redness with makeup or fill in the brows. GO GO GO! Worth the $20 bucks. read more

Wendy is absolutely amazing!!! She does a great job every single time and is the only one I will let do my eyebrows. She has an amazing personality and is professional and polite and so friendly. I love catching up with her when I get my eyebrows done and will follow her wherever she goes. I followed her to Macy's in Brea from Ontario because she is so amazing. She keeps my brows looking amazing and I can't recommend her enough!! Go see Wendy!!! read more

I love Leslie! She's the best. I had let my eyebrows grow out for 4 months and she mapped my eyebrows and asked me questions along the way to make sure I was getting the shape I wanted. They came out perfectly. I have very stubborn baby hairs and with other workers they've never been completely removed but Leslie got them all. She does and extremely thorough job and is so friendly. I love my new brows thank you Leslie!!! read more

I love this benefit brow bar! I go to my girl Wendy and she really takes her time with my eyebrows and has transformed them!!! She measures them for me and shapes them up the way I want. I have gone in with fully grown eyebrows and come out with beautifully shaped brows. The atmosphere is awesome and ALL the girls there are so kind and friendly and really take care of you. I totally recommend this brow bar! read more

I went for the first time to have my brows waxed and had Yurida. It was the first time I had my brows waxed as I was always afraid they would make them to thin or take to much off. She did an amazing job, I cant believe the difference. She walked me through the whole process and did exactly what I wanted. I will always go back to Yurida. read more

Came here because I was looking for a less painful alternative of threading and I loved it! The wax they use makes it so there is little to no pain at all. I would definitely recommend this place to bring teenagers that are looking to get their eyebrows done for the first time I would always go to Janeth but she is no longer there Adriana is also very good highly recommend this place but always make sure to make a appointment so you do not have to wait you also get your eyebrows done for free the week of your birthday if you bring in your ID. read more

On a day when I decided I was just too tired to do my own eyebrows as I usually do, I decided to give this Benefit BrowBar a shot thinking they must know what the hell they're doing. Then I met Wendy and I realized I was wrong. In between her 8274826284737263 HONEY, SWEETIE, DIVA, QUEEN, "She's fierce!", and other unnecessary BS like that with every other word that came out of her, she worked on my brows and when I looked at myself in the mirror I was horrified at her ATTEMPT at a "feathery whispy" look as she put it. I asked for more defined brows and I looked in the mirror to realize the crap job she did. I was so tired of her continued failed attempts that I just pretended I liked it only to walk away and go to MAC and have them fill and fix correctly. If you don't know how to do brows, you shouldn't be there. Period. And those pet names aren't cute. It sounds like an airhead who has watched too many reality shows and thinks that "YASSSSSSSS QUEEN" makes her seem cool. What would have been cool is you NOT destroying my brows where now I have to grow them out to fix your poor work. Never ever going her. And she had the nerve to refer to someone else as a novice. That person could do spins around her with their eyes closed doing brows at the Ulta Benefit BrowBar at The District...and she wasn't even that great, but that's how bad your work was that I would consider that girl to be great. Benefit, shame shame shame! read more

My experiences with Benefit Brow Bar keep getting better and better. After moving back to LA from the bay area, I thought it'd be impossible to replace my favorite brow girl at the benefit brow bar in SF but i was dead wrong. You MUST get your brows done by Viki at the Benefit Brow Bar at Macy's!! This girl is changing the eyebrow game. forreal. I'm always in and out of here in about 15 minutes, and Viki always shapes my eyebrows to perfection. I naturally have pretty rigid, light eyebrows but she somehow always manages to turn my brows into beautiful, arched brows that perfectly match my face structure. This girl is god sent. I always get compliments on my brows after they're done, and as long as Viki's around, I'm sticking with her! read more

Being a mom on the go all the time with a full time schedule!!! I make sure that I always make the time to travel to see miss Wendy!!!!!! She's amazing at what she does she is caring always asking questions making sure she knows what you want and gets the job well done very professional and so sweet!!! These past years have been worth making my appts with her she I will continue to follow her where ever she goes! Eyebrows on FLEEK FOR SURE!!!!! Make an appt with her you won't regret it! But hurry she always busy read more

Ask for the girl with the bow. Her name is Samantha...shes got lucid skills that will keep me coming back. Benefit is the best place for a clean up and gift. I recommend her to all my friends read more

I got great service from Kortnii! She was nice, patient and very helpful. We needed help over at the Dior counter and no one was there and she was still able to help us. She even helped us find a match for foundation. I really appreciate a good attitude and great customer service. I had a wonderful shopping experience thanks to her. read more

I have been coming to see Sam for years now and I wouldn't go anywhere else. Her extra attention to detail is unparalleled. It's can get busy Macy's, however, she does her best to make you feel like you're the only one in the store. The girls are always bubbly and accommodating trying to get you in the same day. read more

My girlfriend told me about on my Birthday eyebrows arch at Benefit. To try it out. My birthday was on a Saturday and was not able to make it on my birthday was out of town so I decided to come in on Monday the staff were extremely rude it was 7 pm and she was already closing. So made it in the following day and they said I was too late. Need to come in before my birthday. Horrible customer service and that just turn me off to this brand I stop buying the primer. Horrible experience read more

Best brow bar hands down! Natalie, Janeth and Sam are all amazing and you will not regret coming here!!

Just had my brows waxed by Natalie and I am soooooo glad I made the time to stop by today. I recently had a horrible experience at a different brow place (not Benefit) and since had been trying to grow mine out so I could get them fixed. I usually go to Benefit, but in a rush, decided to venture out that one time. I'll never make that mistake again! Literally cried after seeing what the other place had done, then had to wait for them to grow out to fix the problem. Totally sucked. I'm so glad Natalie was able to help me out today. I recently moved to SoCal from the Bay and had been struggling to trust someone to take care of my brow waxing, but I think I just found my go-to girl. Thanks again for bringing my brows back to life, Natalie! See you in 3 weeks for my next appointment! :) read more

Janeth is the best! Enough said!! But I must write more to make this a review instead of a tip! Janeth does the eyebrow mapping to make sure she does a perfect job each time! My brows are on fleek! read more

I am a frequent benefit brow bar customer. I have been going to the brea location for probably 3 years or more. The gal I go to now is Janeth and she does a spectacular job!! However, this review is about the customer service. I was there last night, 5/10/16 for a brow service and I had mentioned to Janeth that I was interested in purchasing the Hula bronzer. I even wound up buying a new bronzer brush to apply it with. They checked me out and I went home happy. First thing this morning, 5/11, I open it up to use it only to see that they sold me a dirty old used Hula. It actually looked like their floor sample!! Ya know, the one thy use one EVERYONE? That's so gross in my opinion, not to mention the time and gas I have to spend going all the way back over there. I have to mention that Janeth is not the one that checked me out as she had a new brow appointment after me, but it really should be THAT difficult to make sure you are selling a brand new product??? Right??? UPDATE: I am updating this review because I was able to go back to the store and get a brand new bronzer. The counter manager, Suzette, was very apologetic and gave me some free sample sizes products and a cute makeup bag for the trouble. I know it wasn't her fault, they should just be more careful. However, today, was my brow appointment from my last visit on 5/10. My appointment was supposed to be scheduled at 12pm( I booked his appointment on 5:10 when I was there last) The card I was given was for 12pm. I never received a confirmation call, but knew I had the appointment so it didn't bother me. Janeth called me this morning at 10am to say that my appointment was at 11, not 12 and that she was sorry that her appointments did not get confirmed yesterday. I asked if she could do 12, but she couldn't because she was booked. I made special arrangements to take my lunch early (I had to leave work specifically for this on my lunch hour) and it was not easy to do considering she called an hour before the appointment. When I got there, I was a little late (around 11:07). Suzette, the counter manager (and who I dealt with previously regarding the Hoola incident) told me that Janeth had run downstairs to grab some products, but because I was late, she could not perform my brow appointment. I argued and told her everything that had happened when Janeth walked up. By that time it was around 11:15 and I was just told that the next appointment was scheduled for 11:20 and that I could not get my brows done. I would also like to add the entire time I was there, the "next client" was not there, not waiting, nothing. I really don't understand why they could not squeeze me in considering the circumstance. For all the time I went back and forth, and considering that this was a snowball from the last appointment and mess up, you would think that making an exception for a loyal client would be the right thing to do. But it wasn't. The whole reason I make my brow appointments 3 weeks in advance so that I don't have problems when I get there. And I left without getting my brows done, missed out on lunch and will now be looking for a new place to go. This brow bar doesn't seem to have it together, which is a shame, because Janeth really does do a good job. The customer service is what is severely lacking. read more

Amazing place! My eyebrows look great, I highly recommend this place! Ask for Janeth.

After growing through a long and horrific growing out phase with my brows I started visiting the Anastasia studio at brea. Needless to say that didn't last long. My friend referred me to Sam and my brows have never been the same. Not only did she reshape my eyebrows for me into the shape I wanted but she treats my brows like they are her own. I have been going to Sam for about 2 years now and I always walk out feeling like a new person. She is great at what she does and has never let me down! If you are in search of a new brow lady Sam is your girl! read more

I had no idea what a difference my eyebrows would make when they were shaped correctly! Now I can't go a month without visiting the Brow Bar. Elle is amazing! read more

Checked hours online and they said they were open til 9. Just walked up at 6:50pm and there was no esthetician available at the brow bar as she had already gone home. Updated hours would have helped. Will not try again in Brea. read more

Very disappointed! Went for my first time last week and they had horrible customer service! I needed assistance and no one came to help! They saw me standing there (for about ten minutes) and they never once said I'll be right with you or if I needed help. So disappointing! read more

JACKIE IS SOOO GOOD! Love her connection with costumers and she really makes sure that you love your brows before you leave !