Studio is soo cute and the ladies there are super sweet! Understood what I needed will be back…read morebook Manny :))))

Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years…read more Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving indefinitely because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested this because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund "if an artist permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. Ive also seen disheartening posts on her business instagram page that appear to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received.

Lisa did an amazing job on my lash lift! My lashes look so lifted, curled, and natural. She was so…read morekind, detail-oriented, and made the whole appointment feel easy and relaxing. Highly recommend!

Lisa is an all-star. She truly cares about her clients' satisfaction, and she makes it easy and…read morecomfortable for you, the client, to ask for adjustments, even for silly-ish things like turning down the temperature of the heated table/bed. Multiple times I've emailed her with questions post lash and brow treatments and she's always been responsive and helpful. She's even redone a couple lash lifts that weren't perfect after the first go. It pains me a little to write this review because I don't want to make it difficult for myself to book treatments with Lisa, but she deserves to be busy all the time!

I love the thread bar! I've been coming here for the last 4 years and I always get SOO many…read morecompliments on my eyebrows afterwards!! Best threading spot in LA

Aida is the absolute RUDEST!!!!! On top of her crappy attitude she left my eyebrows crooked!…read more Overpriced & subpar quality. Save your money and go elsewhere!!!!

I called Zaib's at 10 AM the day I needed to have my eyebrows done to see if I could schedule an…read moreappointment. Luckily she was able to book me in same-day! Zaib keeps her salon very clean and comfortable. The threading lasted a little less than 10 minutes, super quick. I am so so happy with the final result, finally feel like myself again! 10/10 experience I will be back.

I'm new to Culver City and chose Zaib's Place based on good reviews. I usually get my brows…read morethreaded for a clean-up and have always had a great experience elsewhere. Unfortunately, this visit left me incredibly disappointed and genuinely heartbroken. When I arrived, I didn't realize it was by appointment only, but I asked if she had time to take me. She said yes, just to wait, so I did--while she tinted another client's brows. I wish more than anything she had told me no. I've been blessed with thick, full, fluffy brows and I've worked really hard to maintain them. When it was my turn, she never asked me what I wanted. She didn't remove my makeup or clean the area around my brows beforehand, which I've always had done at other places. That was the first red flag. I told her clearly, "I like my brows thick. I'm just here for a clean-up," and she said okay. But once she started, she took an unusually long time, kept plucking, and then started using scissors. I should've trusted my gut and stopped her. When she handed me the mirror, I was genuinely in shock. My brows were so thin--nothing close to the "clean-up" I asked for. I told her they looked really thin, and she just said to use brow gel to brush them up. But how? She cut them so short there's nothing left to brush. Now, my right brow is noticeably thinner than the left. I look like I stepped out of the '90s--and not in a good way. I haven't been able to look at myself without getting emotional. Brows frame your face, and for many of us, they're deeply tied to our confidence. I left feeling devastated. I don't enjoy leaving negative reviews, but I hope this saves someone else from going through the same experience. If you love your brows, go elsewhere!

Good service, great prices! I was able to walk in on a…read moreSaturday afternoon, and this place is clean and well maintained. Honestly I would say this the most bang for your buck in Santa Monica, I would be going here again.

DO NOT GO!!! I've been coming here for a couple of years,…read morebut the last couple of visits have been awful. After getting threaded by the new lady, I've been left with bumps around my brow area that take 3-4 weeks to heal. This has now happened twice in a row. I'm so upset with how bad it looks, especially during the day. It's enough to make me cry. I used to trust this place but not anymore

Jen did my lash extensions today and I am so happy with the result! She was absolutely meticulous…read moreand took her time. This was my first time getting lash extensions and my eyes look beautiful! I am so incredibly pleased with the result since my lashes are light and pretty much invisible without mascara. The extensions look very natural but longer and darker than my barely there lashes and they are completely comfortable, unlike the false eyelash strips that you glue on. For all you ladies that are not sure about getting them done... get it done its so worth it!!! Great place~ highly recommend. The salon is clean and relaxing. My experience was nothing short of wonderful.

Thank you Christina for changing the course and karma of my day! I came in on emergency not knowing…read moreif I could be seen but luck was on my side and you had a short 20 minutes before your next client. I only received a demo which is NOT a Full Fill. & just right for the $49 price (new clients only). Especially on a whim, especially in an emergency situation. I applied my own false band lashes and one side was pinching my interior eye lid and the application was not close enough to my actual lashes. Basically I needed help. I have had lash extensions done in the past, and I have loved them (especially these one-to-one lashes) I love the process of laying down (perfect for day where you feel like you need a break) and then getting up to a more naturally beautiful lash-do. They are a perfect mini- do for the price conscious customer. Right now I'm on a budget and what's cool Is that if you get the demo and love them, you can change your mind, get a full set and she will deduct the $50 off for getting the demo first. Awesome! A nice sun drenched windowed studio -- it doesn't bother me, my eyes are closed, but it does feel amazing for a perfect nap. Thank you for accommodating me, I really appreciate it! Only warning I have is be strong when you open up that heavy door! I felt like a wimp and squeezed in with the horrible morning I had but left with a nice confident bounce on my way out. Exactly the way you're supposed to leave a beauty studio!! Ill be back!

She was very efficient, did great work, reasonably priced, would definitely come back again.read more

Courtney is super punctual, always respects your appointment, and is the guru of eyebrows. People…read morealways ask me if my eyebrows are natural. It wouldn't have been possible without her

My eyebrows are my make up. They stick up, out of my glass frame, - framing my frame! And when…read moreMaggie works on them, I feel like a million $$$, strong, and totally me.

If you have eyebrows, you must go see Maggie. She is incredible. Her talent is unmatched and the…read moreservice, location, etc are all fantastic. Your brows will never look better after a visit with this brilliant and kind human, AND you'll be excited to return over and over again.