Katie did an amazing job. She knows what eyebrow shape looks good and took her time to give me the best brow waxing I have ever had. She absolutely killed it. The whole place was very nice and clean. It was a great experience! read more

I live a couple hours away from this Browbar location and STILL only go to Katie for my brow and lip wax. That will not change anytime soon. Went with my sibling this time and we are both very satisfied with the results. Will be back again soon! :) (cross posted from Google reviews) read more

This is the only place I will go for my brow and lip waxing needs. I have gotten waxed by a few of the girls here and have never had a bad experience. Everyone is so lovely and kind. I like that they take their time with you and do not rush. I feel very pampered and taken care of. Be sure to schedule online ahead of time! I made the mistake of trying to pop in and it happened to be a day no waxers were available, which was my fault. Don't make my mistake! read more

I was super impressed with the skill and professionalism of Nichole. My brows looked amazing when I walked out of there. She was great at cleaning up my natural shape. She showed me what her plan was before waxing my brows. We had a nice time chatting, she is so sweet! I'm super happy with the look of my brows and I plan on coming back many times in the future. I just wish Macy's allowed us to leave a tip on the card. If you want to tip bring cash! Thank you so much Nichole! read more

Amazing job every time ! The girls at the benefit brow bar are the best around, very fast, never once left thinking it could be better. I was there for my free Birthday brow wax which you have to make an appointment for in advance, the week of your birthday, and you have to show ID, don't forget to leave a tip they only take cash or checks! read more

I get my brows done regularly now with Becca. I found that I liked her attention to detail, style and patience the best, so I'm sticking with her! I always feel so much better after my wax here. Getting an appointment is easy and I'm usually in and out within twenty minutes. read more

I've gone back and forth about writing this.. but as a salon owner myself I would be mortified to have someone with these customer service skill representing my brand. My friend and I had appointments to get our brows done. My friend was first and saw Nay, who was an absolute delight. She's was friendly, bubbly, and informative. About halfway through her appointment my brow tech had returned from lunch. The lovely woman running the front desk called me over and had me sit in a chair. My brow tech who never introduced herself, nor said hello, or how are you, nor what are we doing today.... tossed a clip board at me, barked 'sign this' (literally the only 2 words spoken to me during the whole appointment). Hiba also known as H.H on the gratuity envelope, offered the poorest customer service I've probably ever experienced in my lifetime. My toddler has better communication skills. Horrible, just horrible. Word of the wise, the beauty industry runs on referrals and word of mouth, that's how you build your reputation and your clientele. A happy client tells a few people about their experience, an unhappy client tells the world. Needless to say, I won't be returning. read more

Bree is an amazing wax specialist, she was very welcoming and very nice. She made me feel comfortable as we got chatting and she listened when she asked me how I wanted my brows and she executed perfectly. She's one of the best brow experts I've ever been to!! She also recommended me the gimme brow gel and I think I'm addicted, I definitely recommend seeing her. read more

Lauren is outstanding. I have followed her for a few years now. She does an excellent job on my brows and I have received many compliments since she started doing my brows. I have sparse brows so it's hard to make them look even but with her doing all she does and then selling me products they look great. Thank you Lauren and see you for my next appointment. read more

After going to many other places to get my brows done, I am SO glad I decided to come here months ago. Getting an appointment is always super easy, I never have to wait forever when I show up to my appointment and after getting waxed they always offer me concealer and to fill in my brows If you decide to make the best decision and get waxed here, Adrianna is the one you need to book with. She is the sweetest ever!! And she always leaves my brows looking so perfect. She definitely knows what she's doing! I would honestly give more than 5 stars if I could. I'll never go anywhere else or trust anyone else to wax my brows! read more

Nichole at the Santa Rosa Plaza Benefit is a gem. I was a walk in and had never been to a Benefit let alone had my brows done before. She explained they had a drop in spot I could wait to see if the person showed up for and booked me a back up appointment just in case. Lucky for me the other person never showed. Nichole walked me through the whole process before she started, she was very personable and put me at ease. She did a wonderful job shaping and cleaning up my eyebrows, honestly I regret not going in sooner! She never tried to push a bunch of product on me which was nice, but I did end up leaving with the Gimme Brow since it just made my brows look that much fuller. Overall highly recommend this location and Nichole. I will definitely be a repeat client from now on. read more

So happy we found Bree for my daughters brows today, she did such a great job. She took her time, was meticulous, careful & super sweet. The previous Esthetician we loved at the coddingtown location had recently left so we were nervous but Bree made us comfortable right away. That's a hard job standing all day, shaping brows, working w/ the public. I know it's stressful and I'm sure can feel thankless, I'm sure that's why people move on from this job so often. I wish Benefit Cosmetics made it easier to give gratuity to these hard working Estheticians especially ones like Bree that meet everyone w/ a smile & do great work. Go see Bree, she is excellent! read more

Needed my brows done badly!! Walked in and was helped immediately by Bree! Since I have been putting retinol on my face, I opted for a tweeze instead of a wax. She was so helpful and friendly. Made me feel super comfortable in the chair. Would highly recommend her for anyone looking for a wax/tweeze/etc. read more

Sometimes good waxers are here, but I give it two stars. Scheduling is difficult, and it's typically understaffed. There's no consistent schedule of when they're open, which makes it confusing to book an appointment. There's no online booking option, so it must be done via phone. Very outdated. Additionally, their drop in system is a mess, and doesn't serve customers well. It's more expensive than competitors such as European Wax Center, and less convenient. Would not recommend. read more

I am really sad to have to write this review. I have been going to benefit brow bars for years and I forbid to go anywhere else! However, my last few experiences has led to me giving such a low review. The last time I went to the Santa Rosa location, they made my eye brows way too thin. They could not do anything about it except apologize and send me on my way. The last time (yesterday) I explained to her that I prefer fuller brows and she did them great! The reason for my poor review is due to how they treated my sister. We did not have appointments and it was a weekend so we were expecting a wait. When we initially put out names down we had about a 30 minute wait which was fine and we were happy to wait. The wait was more like 45 minutes because they had two girls call in sick that day. Again, not their fault I understood the wait time. I had put my name down first so they called me first. She did my eyebrows great and was super sweet. When I was done I looked over to see if my sister had been helped yet. She had not. Well, it turns out a group of like 6 people came late to their appointment and they took them over my sister. I understand the protocol which is they prioritize people who have appointments, but 1) they were late and 2) they should try their best to accommodate people that come together. We drove over 20 minutes to get our brows done. Waited for 45 minutes to get seated and they expected us to wait at a MINIMUM another 45-hour for my sister. Again, this is the beauty of making appointments, but we tried to call in and request one they said it had to be booked at least two hours out and we were already on our way. I am very annoyed because I have brought so much money and new clients to the brow bar. They were very rude to my sister and did not accommodate us and I will not be going back or recommending them to anyone else. At least not the Santa Rosa location. read more

Love my brows! This was my first time getting my brows shaped. I was turning 30 and figured I might as well start my third decade with manicured brows. The week of your birthday Benefit brow bar will do a brow shaping for you for free (make sure you bring your ID)! So, I did that and also had individual lashes put on. $30 for the lash application (includes the lashes). Love that you can pay with your Macy's card, but don't forget some cash for a tip! I am overall very happy with my brows and will be back again for those. Not sure if the lash application was worth $30 so I might have to learn how to do that myself. read more

My go-to's always seemed to be booked when I need them but for good reason! They are amazing! LEXI and CELEST always leave me so happy with my brows!!! They are both so attentive and informative about what/why they are doing. They pay great attention to detail and always meet my needs and leave my brows looking amazing! Most people only have one go-to brow girl and I'm so lucky to have two!!!! read more

Hannah popped my eyebrows waxing cherry!! She was very detailed, patient and thorough with her work. Definitely going back to her :)

I've gone to 2 different Brow Bars and both have given the best waxing & shaping EVER! The women are very talented, they listen to what the client wants and best of all, they apply a cooling solution that takes out the redness & irritation from the wax then reapply your makeup. It is a bit more on the expensive side ($27 for a brow & upper lip) but worth it to me! Just note that tips are cash only. read more

Bree is awesome! I have very sparse brows that are hard to deal with. Bree encouraged me to grow my brows out, and patiently over time worked my brows into the perfect shape that fit my face and make me look polished. On top of being a magical esthetician, she is really nice and easy to talk to. read more

It was a great first time experience at Benefit brow bar. Thanks to Molly, she is very professional, patient and friendly. I will definitely go back again soon. Thank you Molly! read more

I went there because I heard they were great. I don't know if the girl burnt me or somehow tore my skin but I have a gash just under my eyebrow ever since I went there. It hurt really bad while she was doing it but I just thought I was being a baby. Then I got home and saw the gash. I also had an appointment but had to wait 10 mins anyways. I will still go to Benefit brow bars in the future but not this one. read more

I LOVE getting my eyebrows done here! I love going to Adriana or Becca they are both so patient and really pay attention to details. When I first went to her, my brows were a mess because I went to some random salon (never again). They always help me shape my brows into what I love now! And they help me shape them in a way that let my eyebrows grow in beautifully. They also always ask if I like my brows as she's doing it and will fix anything if you don't like it! I won't go anywhere else! read more

A D R I A N A!! This girl is worth every minute of the hour and a half drive I make to come To benefit brow bar! I always schedule ahead and request her because she is so incredible at what she does! I have this girl do all of my facial waxing and let her work her magic on my brows. She really takes her time and is meticulous with her work.she always seems to remember details of our last conversations, and I enjoy chatting with her about what's going on In Our lives. She makes this an experience where I feel so comfortable, Like I'm hanging out and chatting with one of my girlfriends. Thanks for the ahhhmazing customer service, and for my flawless brows! read more

Wow. I cannot say enough about Heather! I have been hesitant to go to this Benefit Bar vs. the one at Ulta for some reason, and after a few mishaps at the other I decided to try the one in macys, which I later found to be the number one brow bar in North America! After previously "yelping" this location I made an appointment with Heather, who I later found out to be one of the managers- meaning she knows her brows- err rather she knows how to do them perfectly. Haha. While in the chair she made sure I was comfortable by asking me some preference questions as well as giving advice on trimming, plucking, and filling in! Needless to say my brows turned out perfect and I was very satisfied with the results. She went beyond what any regular employee would do and was customer oriented. For $20 it was worth every penny and more. Just make sure to bring cash for the tip because they don't have a way of doing it through credit card. Also, parking is free for the first 90 min so that was a plus! :) read more

After having a not so great experience at another benefit brow bar I decided to switch locations and go to this one. I didn't schedule an appointment ahead of time and tried my luck with a drop in on a Friday afternoon. I was told to check back in about 20 minutes after I gave them my name. Fortunately for me there was a no show. Adrianna was great. She was super sweet and did an awesome job. My brows look fabulous again thanks to her. Jessica filled them in when Adrianna was done. She was super sweet as well. They recommended a different product than I had been using to fill my brows in and I love it. I will be coming back to Adrianna for sure. read more

Love this place! I been coming here for almost 8 years. The brow lady that I used to go to was Heather, however now I found a new brow lady that I trust with my brows. Her name is Breanna. She does an amazing job! I let her know what I want and she's on it. I can't be anymore satisfied with my brows. Great customer service! Price is fair. Also, they have birthday brows! read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

The ONLY reason why I am writing this review is for Adrianna. She is talented at what she does! Every time I see her my brows come out amazing. read more

I went in to get my eyebrows done by two different women and they both effed me up. I really loved Nicole but she left. One girl, I wish I could remember her name gave me 90's eyebrows. She over waxed my eyebrows and left me with two thin lines, awful! The next time I went in I asked for a different person and she did a terrible job too. She gave me two different eyebrows! They weren't sisters, they weren't even friends. Get better waxers, your quality fell off. read more

Nichole is one of the best people I've gone to at benefit to get my brows done. She constantly checked to make sure I liked the progress and kept great conversation. Would 100% go back again :) read more

I went to get my brows done a few weeks ago, the girl who helped me, Arianna was super rude, she has no customer service skills, I felt like she didn't even want to be there. She thinned out my brows just did a horrible job, the whole experience was terrible. I won't be going back for sure. read more

I have been coming here for a long time. I found Adrianna. I love her she is professional, makes you feel comfortable, super friendly! She is always on time! She keeps my eyebrows looking good! Thank you! read more

This is my ONLY go to place for my brows..!! All the staff here are very nice..I have two brows people I go to often and it's Adriana and Heather they are always friendly and attentive to what I need to get done!! They make me feel like I'm a part of their friends and family not just brushing you off to get their job done. And they do amazing job..!! Definitely recommend them and this place for your brows and waxing needs read more

I love getting my eyebrows done through Benefit Brow. However, I have to say that I did not care for my experience at this specific location. I checked in, and my wax specialist was late. When she finally showed, I explained my brow plan. I just needed a simple clean up, and she ended up reshaping them too thin, and uneven. What really was a bummer was her costumer service skills. She never spoke, yet, she would chime in on other conversations with the neighboring worker. I didn't get asked about a brow fill in, there was no lotion or anything put on the brow area. It was very rough and rushed. When I went to pay, the cashier automatically put the envelope for the tip. That's when I realized that I was never told her name at the check in counter, and she never introduced herself. Hopefully, whoever "H.H." is can gain a little more sensitivity and professional costumer service skills. read more

Olivia is amazing. I've never had my eyebrows waxed before and she made it a great experience with a positive outcome. She is very funny and personable, as well as professional...or should I say porefessional Rebekah was also very sweet and filled in my eyebrows and covered up my redness following my wax Update: Never have I ever seen such a disappointing, rapid degradation in customer service values and business model. Not only has Benefit's brand as a whole disappointed me recently with their choice of posts on social media, but it seems the entire company is failing. Today was the tipping point for my respect for this brand. I was very excited to get my brows done for free for my birthday, and originally scheduled my appointment for yesterday at 6pm with Olivia, which was rescheduled due to Olivia going on leave, likely due to Benefit letting go of all of their counter staff besides what seems like one girl, likely over working all of their estheticians. Then, it seems they can't get their appointment book straight because they called me again saying I never returned their message to reschedule which was untrue, as we spoke and I scheduled it for today at 11am, but they didn't have that so they put me down for 12pm. And of course, I go in today, and they claimed it was yesterday at 12pm, earlier than my original appointment! Not only that, but the girl, Nicole, felt the need to make a scene saying "no, you were scheduled for yesterday and never showed. THEY (girls standing behind me) were scheduled for 12 and are here on time." Of course this embarrassed me and despite her offering to put me on the drop in list, I walked away. And I will not be returning. No free birthday Service is worth that much hassle and harsh treatment. read more

I love getting my eyebrows done by Adrianna! She kills it every time. She listens to how I like my brows and gives great recommendation on what I should use on my brows as well. read more

I love coming here!! Becca has brought my eyebrows back to life, I have been going to her for a year now and I don't ever plan on stopping. I highly recommend setting an appointment with her. read more

Nicole has been doing my brows for over two years. She always has such a great attitude and we have built such a great relationship. Thank you Nicole:)! I wouldn't go any where else to do my brows I always feel so welcomed and the sense of communication is great I appreciate the call before my appointment as a reminder and the great customer service I receive at benefit down town Santa rosa ca. read more

Love Love this location would never go anywhere else. Nicole is amazing and knows exactly how I like my brows. But also this whole team and management is so welcoming and makes me feel so comfortable. super easy to make appointments short notice too. :) read more

I honestly don't know what happened to this place. A year ago, Benefit Brow Bar had a dedicated and friendly staff; now they have the worst customer service I have ever experienced. I've been going to the Ulta in Santa Rosa for my last few brow waxes but yesterday was my birthday, Ulta doesn't offer the free wax and Macy's does. I got there about 2; there were four girls working at the brow bar and one girl getting waxed. A very sweet girl put me on the drop in list and said there would be a 45 minute wait; surprising for a Wednesday afternoon but whatever. At her suggestion, I checked in after 15 minutes. Now there was no one getting helped and all four girls were standing around talking about who knows what. Friendly girl told me there were four names ahead of me but none of them had checked in yet so if I stayed there for a few minutes, they'd take me. After ten minutes of standing around, I walked off angrier than I have been in a long time. During that ten minutes not a single girl came and checked in, however I was completely ignored. The four girls who "worked" there stood around playing on their phones and chatting with one another. One of them finally came and talked to the friendly girl who informed her I was waiting but she basically said too bad so sad. Not even a free brow wax was worth being treated that way. I'd rather spend 20 bucks and be spoken to kindly. Do yourself a favor and go to Ulta on Santa Rosa Avenue read more