Hello, I would not recommend this place at all to anyone who wants a nice meal with your loved ones. On July 13th I was taking my partner out for the first time at mall of America and wanted to eat at a nice restaurant within the mall. We saw this place and thought the performance of the chefs were amazing and wanted to experience it ourselves. We did not have a reservation so we walked in not knowing what to do or ask for. The waitress looked busy and there were people sitting down in the waiting room, and so we assumed the waitress was busy. She was talking to this man who looked to be the person in charge that day and so we didn't want to bother the waitress until everything was settled. However, after waiting for a few minutes and exchanging glances, she still did not greet us or even asked if we wanted to be seated. So we walked up and asked if there was room for a table of two at the hibachi grill. There was then a group of waitress talking to each other giggling and not really doing their job. I don't care if they have downtime I just wanted to be seated at a table so I can eat a nice meal with my love one. Once we asked they said yes then decided amongst themselves on who was going to seat us. At this point it was annoying already and the atmosphere of this restaurant was not what it felt looking from the outside. As we got the table, it was cramped. The waitress decided to seat us down at a table that was super full! It was shoulder to shoulder with strangers at the table! There was no room to even lift ur arm up to grab a fork or spoon! I decided to not stay any longer as if we had stayed we wouldn't have been comfortable enough to eat at all! It's unacceptable to feel as if weren't even important enough to be given proper seating space let alone acknowledgement! BE WARNED once u sit down and order food you are FORCED to pay 20% SERVICE CHARGES on top of a tip if you want. I did not want to pay a 20% service charge for a service that wasn't even provided for me at the very beginning. DO NOT RECOMMEND! read more

Miguel was excellent and went out of his way to help make our son's birthday extra special! Thank you!

The ambiance was not that great. If you aren't in the chef room it feels like a cafeteria. The service was slow, the drink I ordered never came, the steak I ordered med rare and was way overdone, couldn't tell anyone because no one checked back to ask if everything was ok. Waaay overpriced. I've had a better meal at Panda Express. read more

Sumo roll and 5 course samurai was so good. Wait staff extremely pleasant. Clean environment as well.

Owned by Beni Hill and Hana Montana. Or is it Beni Ciodeltoro, and Hana Barbera? I'm not going to say anything drastic like it is worse than PF changs - but honestly I didn't find it to be much better. This is not my kind of place at all. Serving Asian fusion which is basically very westernized not particularly Asian food that doesn't do it for me. And it's pretty expensive too. Even for the Mall of America, it's still in a cheap area of Minneapolis so it should probably have more competitive prices but at least the ambience is nice. I raised the star rating because I got such a nice business response. read more

Benihana - Benihana jets - Sushi Bars Near Me - Bloomington, Minnesota

This place use to be good but the service and chefs have went to hell. If you can't understand or read English then you can't cook from orders written in English. read more

My experience is from a take-out perspective. Due to the location it seems staff don't care what type of service they provide. From the host to the bartender(s) Very cold, not attentive, poor communication. Food was standard, so you can come and get a good meal but don't expect to have great customer service. Once again, due to the volume of customers, if someone doesn't have a good experience, its not taken into consideration, although the experience was terrible across the establishment, and the culture isn't to allow everyone to have a great time. It's to come eat, tip and leave. I hope it turns around so this location can be a premier spot for great customer service and food. read more

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Rogelio was one of the best Chefs I've had at this location very friendly and funny! The server Cylena was also lovely.

Food was great, and our server, Zemmen was, excellent. Everything went smoothly and service was fast.

Drevon provided my party of 10 SUPERB service and was able to be attentive to all of our needs!

Great Service and food was delicious. Never had to ask for one refill Cylena was on top of it. Definitely will be coming back!

Shannon was the best server ever she was there for my every need never missed a beat!

Pedro was a great chef very entertaining and enthusiastic A++++. Would highly recommend for a great service and good food.

Thanks Antonio! Great skills and fun presentation of food fun and entertaining don't know what else to write

Antonio was rad! We saw some fun new gimicky moves I've never seen before, Food was great!!!!

charged me and friends the wrong amount and serviced us something we didn't ask for. waiter did not understand us. but overall the food is really good. read more

5 stars good service and amazing food by and amazing server Abel. The fried rice was some great f the best I have ever had from here and the chicken was on top. It was so good this time a finished everything. read more

This place sucks! I came in by myself and after the bill came out, the waiter put a "service charge" directly on the bill with minimal service. If I didn't catch that he would ask for tips as well. I don't like people doing sneaky businesses. read more

The prices went up but the portion size went down and drinks are watered down. They add a 20% gratuity but the wait time is inappropriate and you can tell they have inexperienced chefs, no tricks and overcooking the steak and lobster. Lastly, I mentioned my birthday coupon when I arrived and was allowed to give another child guest my ice cream before we started eating but when the bill came, I was told I couldn't use it because it was only valid Mon-Thurs. When I complained because I should have been told that when I mentioned the coupon, the manager, Shaine, claim he couldn't override the terms of the coupon. Which is understandable if that's the case but he extended the expiration date which contradicts being unable to override the terms. Shaine offered us to speak with another manner, Yale and he explained to us in an more appropriate manner that made sense. However, Shaine was rude and loud, basically embarrassing in front of other guest then accusing us of trying to get him to steal from the company by asking him to honor the coupon due to the misunderstanding. He made a statement about risking his job even sharing, he's been written up for discounting food. I think he shared too much and didn't understand my concern but his approach as manager is unprofessional. Which support my concerns about customer service. My family and I love Benihana. This use to be our place for birthday celebrations but between the inconsistencies in service and food, I'm going to have to find a new place. I don't want or expect anything for free but I do expect to get quality, service, and food for the amount of money that we pay, especially due to the increase prices whuch has double since last year. We've been 4 times this year and each time it's been an issue. read more

Benihana - Birthday coupon that won't even cover a kids meal now.. - Sushi Bars Near Me - Bloomington, Minnesota

My dear boyfriend and I enjoyed our meal and the show very much! Thank you for making our trip to Minnesota special!

David was great. Amazing drinks and great service! I will be coming back and seating at the bar

Miguel was our chef and he was hilarious! Had the hibachi steak and it was great! Service was great as well.

We were seated promptly at our reservation time. The restaurant was clean and the atmosphere was nice. Our server was Aylena, she was great-pleasant, kind and went above and beyond for our party of people. The Food was awesome! cook was great and did a great show! read more

I don't like how they won't seat you until your whole party is here. Especially if your willing to pay and have an open tab. read more

Benihana - Entrance in Mall of America - Sushi Bars Near Me - Bloomington, Minnesota

We had a terrific lunch -- and great service from Kristine! Benihana is always a treat. We will be back!

Stopped at the MOA location today to purchase 4 - $75.00 Gift Cards today. Made a special trip to MOA. Was told by the Host they do not sell them there. I would have to go online and have them emailed to me. I told her that I had previously purchased cards at te Golden Valley location, that the MOA location was not affiliated with them. So drove to Golden Valley and purchased them. They could not believe what MOA told me. Anyway, I called MOA this evening and was told they are available there. So disappointed we had to make a special trip to Golden Valley. The Host needs to be made aware. Carol G. read more

Great environment. Relaxed pace. Big shout out to Myron our server and Jose our chef! Handled the nine of us without hesitation. Grateful to have this as my first Benihana experience! read more

TERRIBLE SERVICE IN THE LOUNGE AREA TODAY! We arrived around 1 pm to celebrate my birthday today, so it was a little slow. There was one other couple in the lounge area eating. The food was great but the service was horrible! The first server we had today was a lady who had the worst attitude. The vibe was off and I should have known by how empty it was, we should have gone somewhere else. She even had the nerve to scratch her head with gloves on while taking our drink orders! I will never return to this location. We noticed that she was super friendly to the couple at the back table. She was laughing and fraternizing with them but when she came to our table, she had an immediate attitude. Later on, she left with the couple and another employee covered the bar area which explains why she was so nice to them. The guy who was covering her break was very nice and hospitable. I wish we had him as our server instead of the other lady. Just when we thought the server had turned her attitude around, it seemed very forced. After we got our bill, we asked her to get some to-go condiments for one of our other guests at the table. She ignored us and asked, "Are you going to pay your bill or what?" As we were leaving, she approached that same back table (new customers) with a very cheerful 'HEY GIRL!!" So it appears that she only wanted to serve her friends and not do her job. I left there upset, annoyed, and disrespected as a customer!! The manager Shane was notified of the issue and with a very dry tone, he said "I will talk to her." After spending $200 on a meal, I am beyond furious at how we were treated at this establishment!!! read more

Sat in the bar area, so no hibachi show. We come to this location somewhat often and food and service are always great. Will definitely come go back again! read more

Avel provided excellent service! Miguel was an outstanding chef, he even did a couple of tricks we hadn't seen before! Great job tonight!

Went in around lunchtime to celebrate my daughter's birthday. Had a great time with our Hibachi chef, Tony he was outstanding & our server Derrick was awesome as well! Benihanas affordable Lunch Menu specials have gotta be Mall of Americas best kept secret! Going to Benihana Mall of America is always a blast, the service, ambience, and experience are great! Nothing compares to being served by both a Chef & Server at Benihanas! read more

Great food, outstanding service on behalf of the entire team. Our waiter, Derrick was attentive to all our needs and extremely detail oriented. Derrick & our chef brought the Benihana's experience to life. My family and I literally can't wait to go back to Benihana's Mall of America! read more

Antonio was amazing!!! He made my son's 19th birthday-day so special!! Such an amazing night! The food was sooooooooo delicious!!!!!!! Thank you!!!! read more

Benihana - Sushi Bars Near Me - Bloomington, Minnesota

Worst experience I ever had at the MOA location! Our cook was Eric, not only was our meal unseasoned, we waited an hour to even get water after asking for it 3 times. No engagement or show that we usually experience during a hibachi dinner. Very disappointed on how the manager handled the situation and our bill. Worst birthday ever! read more

Our cook Cylena was great. She was able to get us seated together with our party when we initially separated on different sides of the room. Thanks so much for the service read more

Benihana is one of those 'PF Changs' for Japanese food. Don't expect too much as the place - and chain - can be summed with a lack of authenticity, being overpriced, and a pain point when trying to get seated due to the long wait times. I do give credit to the ambiance as it is centrally located in the 'Restaurant Hub' of the mall so there will be lots of traffic for those that like that Ordered - Calamari (1/5). It is not on the menu but I am surprised as there are many pictures on the Yelp page with this dish. This may the blandest tasting version of this family / appetizer classic. Wow this was horrible. To make matters worse, I was actually banking on the sauce to save the day... wrong - Sashimi Sampler (3.75/5). Surprisingly it was a-ok. The assortment of fish was awkwardly cut and presented but felt somewhat fresh. The salmon was delicious and went well with a light touch of wasabi. The snapper and tuna were okay, too. Props to somewhat making a comeback In addition, I do note that I have tried the teppanyaki grill specials in other cities and it is usually a decent time (especially for celebrations). I have not tried it at this MOA location but suspect it would be consistent with other locations Overall - Benihana is a fun time but don't expect much if you're looking for fairly priced and delicious dishes. Both criteria are not met read more

Sereka, Provided excellent and expedient customer service. Her knowledge of the food that was prepared was exceptional. Thank you for your kindness. Recognition is definitely deserved. Clean restaurant with a fantastic atmosphere. read more

Absolutely loved Miguel.he was awesome and provided excellent service. Loved the experience

We went to the MOA location to use my wife's Birthday Certificate. We love the food at every Bennihanna we have been to in the past. Sushi was great, miso soup was warm, not hot. Salad was very good. We never really looked at menu because we have ate there many times, we figured price would be higher then last time because that's the norm lately. So when the bill came we thought maybe they forgot to take off the $30 BD Certificate. No, that was taken off. Then we noticed they have started a 20% surcharge. This is not all a tip, it is used for many things. I guess it is noted on menu but as I mentioned we didn't really read menu. So we decided that my BD Certificate that I also had just received was not worth using anymore, and we threw it away. read more

I really do like this place but unfortunately our most recent experience was rough to say the least. Our chef was clearly not too experienced (although he was nice). There were a lot of mistakes made with the order, some of the food wasn't cooked thoroughly (resulting in my wife and me falling I'll shortly after), and the overall communication between the staff was strained. read more