Refused to sit our party of 16 at the same station "for server rotation" when multiple other tables were having that setting. This was our holiday dinner. Employee and manager were very brief and didn't try to work with us. The host was rude to my family since the beginning. I understand not wanting to be at a mall on a busy Saturday during the holiday season but this is your work. The "General Manager" was also not helpful. Avoid at all cost the Golden Valley location has better service read more

Food: we ordered seafood 5 course meal. Benihana Salad looked like a bagged salad with barely any dressing, Benihana soup was watered down "cold"onion soup, 3 courses were served on the same plate that looked like leftovers from some other table. Flavor - nonexistent, lobster overcooked, one scallop torn down in pieces, shrimp fried rice tasted like black pepper and salt. Yum yum sauce had no taste. Benihana veggies were chopped up zucchini and onions with not even salt. Collins's cocktail $17.5 dollar came is almost a shot glass with 17 lime and cucumber slices in it - so there was barely any drink in there Service: Our waitress was bartender/ waiting multiple tables - I think was just running around, no interest in table touches. Ambiance: this one counts I think only for the hibachi experience- all other tables are just right in the middle of service route. You feel like you are seated in the middle of mall. Our experience was worse than eating in the food court. Only positive thing is when I talked to the manager he gave us option of remaking our plate or not charging us for the food. We chose the second option and paid $20 for the horrible drink and left. Would be scared to try it again. read more

Hands down the worst part of our weekend in Minneapolis. We were sat at an extremely dirty hibachi station and had to ask that our plates be replaced. And while the food tasted good, and the guy working the hibachi was good, the servers were absolutely useless. Our food order was messed up, we asked for more drinks and they never came. Requiring a 20% gratuity is absolute robbery when your servers act the way they do. There are 5 dozen other food establishments in the mall, avoid this place at all cost and go to one of those if you want to enjoy your dinner. read more

Worst service we've even had at a Benihana. Our server was great, chef never came so we left. It was not a busy night. We paid for our appetizer and didn't even receive any apology for the delayed service and long wait. read more

Oof, I wanted to have faith in this experience, but unfortunately I was sorely disappointed. I was under the misapprehension that since this place is always busy, that it was an indication of quality. I was happy that the front of the house staff had called to give us a heads up that the Mall locks it's doors after our reservation time. However, when we got there, we waited more than 45 minutes just to receive our appetizers, and we didn't get forks to eat our salads until we asked. Our server, though I'm sure well intentioned, rarely checked on us. When our chef came out, it was clear that there was some kind of mishap because half of the table's orders were entered incorrectly. The hibachi rice and meat were delicious, though something seemed off with the yum yum sauce, like it wasn't seasoned like it normally is? It was very bland. I don't think I'll be going back to this location, and I hope for the sake of future patrons that they square away whatever issues they have between communication and service. read more

The food is good. The service is good. What I do not agree with is the sign at the door as well as your server saying the 20% service fee is not gratuity. What is it? You cannot expect people to tip on a bill where they already are charged 20% above and beyond what they ordered. It's not happening. My bill for 2 people for lunch with 1 alcohol drink was $180. That's insane. No way I am giving any more. That 20% in my opinion is a tip. Server needs to hash that out with management. read more

Overall, I had a decent experience. Nothing stood out to me besides the fact that I couldn't bring a stroller in because of their limited space which I understand. The food was good. read more

Kevin was awesome!!! Cool tricks! Food was delicious and portioned well. Would come back again!

If you've been to one Benihana, you have been to them all. This one is no exception. Reservations are highly recommended and are pretty easy to make through their website. We were seated right away upon arrival. You will be seated with others in a semi-circle around a grill where the chef will prepare the dishes. You will receive salad and onion soup to start before the chef starts cooking. They have a variety of different combos containing different mixtures of meats depending on what you want. I chose one that included beef, chicken, and jumbo shrimp. Steamed rice is also included, but I and everyone at the table upgraded to the fried rice which the chef will prepare at the table. Some of the combos include dessert (ice cream) and some don't. I also opted for a cocktail before the meal which was quite tasty and strong. The chef did his usual cooking demonstration with juggling knives, tossing an egg into his pocket, etc. He was fun and interactive and generally did a good job. The food was, well, standard Benihana. Grilled meats and rice. Perfectly fine and flavorful but nothing to write home about as they say. The server was quite attentive throughout the meal which was appreciated. This a fun dining experience now and then, but don't expect anything too amazing. read more

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We had a group dinner and the service food and atmosphere were perfect. The fried rice is a must to go with any meal. We had seafood, chicken and steak. All of it was cooked to perfection and served hot off the grill. The food is plentiful and make great leftovers for the next day. read more

Benihana - Cooking - Sushi Bars Near Me - Bloomington, Minnesota

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I Love the food. I am on a Keto diet and they have no problem replacing the rice with extra veggies. Service is great with very friendly people. I usually do takeout so ambiance is not important. read more

The foods were excellent! The stuffs were friendly! The happy hour value was great! Definitely will try again. read more

Benihana - Mai tai - Sushi Bars Near Me - Bloomington, Minnesota

The kids and I come here quite a few times a year after picking them up from school. Abel just happens always be here to give us excellent customer service. The food service and ambiance is great every time. Benihana's is and will always be our family favorite spot. read more

Lucas is awesome! Very friendly and knowledgeable! Definitely enhanced our experience!

Waited over an hour for a chef. The table next to us that was seated after us got a chef before us. The table seated an hour after us got a chef about 3 minutes after we did. What is the point of having a reservation? Extremely frustrating and disappointing. Spent over $500 on dinner for 6(one alcoholic drink) and had to use plastic cutlery. The dishwashers got a cut of the automatic 20% service charge I hate to think what I would have had to use of the restaurant was packed. read more

We had an amazing experience and wonderful service at benihana MOA. Rogelio put an a great show and the food was so good.

Food has no flavor, plus very expensive for low end food. Save your money and time and go somewhere else .

Lucas was amazing! He's so funny and great at what he does! 10/10 would recommend him

We had a great time at Benihana. Zemmen took care of us and was very attentive. The food was wonderful and there was plenty of it.

I will say the show is always interesting. They do a nice job. However it took 35 minutes to get drinks, served with cold miso soup, then salads that were tossed out way... Dinner itself was.... Nice...? We both got the Trio, and I will say I was very surprised that for $45 + $5 added for chicken fried rice, and that's per person . For that kind of money either the food should be pretty outstanding, or the portions bigger. $50 plus drinks... so you walk out of the $150 with tip. I'd expect way more, and the service better be good and plentiful. Which it was nether. Very disappointed all the way around. read more

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Abel was amazing, service was fantastic. Food 12/10 per usual. Ate so much, might explode. read more

Absolutely awful! Our server was exceptionally rude and careless. I wanted to leave, but it was my friend's first time at a teppanyaki / hibachi grill. We should have left Benihana and gone elsewhere. I asked my server three times for water and was ignored the first time. The second time they snapped at me barking that I ordered tea. The third time they said they would bring it, but didn't (again.) I asked another server (fourth time) and finally got some water. My napkin was dirty, so I asked for another. The replacement was dirty, so I asked for another replacement. The third napkin was dirty, so I asked for another replacement. The fourth napkin was also dirty, but only on one side and I lost confidence in the cleanliness and sanitary standards at Benihana. The chef did the bare minimum. Highly disappointing especially for my friend's first time at a teppanyaki / hibachi grill. We would have appreciated some effort and more theatrics. The food was typical Benihana. I felt rushed to leave by my server who pestered us to pay. When we paid, not only was a lobster tail added to my friend's bill (he didn't order it and is allergic to it), Benihana also added a 10% service charge! I feel scammed and would never recommend Benihana. I guess I will start scouring menus for hidden fees. Overall, Benihana was a disaster, terrible experience and value. Find another teppanyaki / hibachi grill. read more

The food was great, the service was very quick and it was a clean environment. Trust enjoyed spending time with my family here.

Pedro, our chef, was fun and very skillful. He gets Five stars! The other wait staff were unfortunately not as fun or skillful. Certain items took too long to arrive and one never came. An important warning about this establishment is the forced 20% gratuity. It is unfair to charge for gratuity regardless of its quality rendered, e.g. today's performance which again was poor. read more

Where do I start ... poor chef. Did not seem well trained but seemed like a nice guy. Right off the bat he was trying to do tricks with his spatula and it fell on the floor. He proceeded to pick it up, but it in his little tray, and then simply wipe it off and start cooking with it (didn't know this til after when my friend told me). Food had basically no flavor. Everything was cooked in butter with some salt and pepper but that seemed to be it. Everything took forever. He forgot the mushrooms and gave to us when we were done eating. Didn't do many tricks besides clanging the tools? And setting the onions on fire. Just overall bad experience for very high price and not that much food. Soup tasted like they didn't know what kind of soup they were making. My friend also never got a refill on her water. read more

I never do this, if I have an issue I resolve it with someone. On 3/1 my husband brought me to MN (we live in IL) for a special weekend. We wanted to experience some of MN - we used to live here. So we came to MOA for Benihana and to see how the mall was faring. Wait wasn't bad for not having a reservation, our table was sat with 4 others and our server Donnell was working with the other side as well. They were sending all the signs of not paying and running, so he babysat the table and we were sucking on empty drinks and incorrect food. The only saving grace was Gonzalez who had a little IL plate on his cart. I found out he has family that works at another Benihana on the West Side. When we got our bill there was no where to tip, but a "service charge" of 20% of our bill had been preloaded. When I asked a manager about it, (no name tag and would not give his name) that corporate had decided that since MN is a "no tip"state and servers were not tipping appropriately to their bus/chef/bartend staff that they were just going to institute this company wide to make it fair. No signage at entrance or in my bill folder about this policy and we were a party of 2. I have tried to get ahold of Benihana on several occasions and have only received a call back once (left a VM). Benihana - you have lost the business of myself and my family (totally 4 states - many birthdays and anniversary's that we have celebrated religiously for years). We may be a drop in the bucket, but we were a loyal bunch who spent well. read more

How this place stays in service is beyond me. Our sever was very inattentive, we sat there for a considerable amount of time waiting to get started (they were not busy), and the hibachi show was lackluster at best. The food was mid at best. We had several issues with the show, and couldn't communicate that with our server because, again, he was inattentive. We wanted to close out and leave after sitting there waiting for the show to start and seeing tables seated after get their shows started, but we couldn't because our server disappeared. My biggest issue was the dishonesty from our server. The restaurant charges a 20% service fee. We asked the server if the service charge was a gratuity, they told us that it was not. We heard them tell other tables the same thing. They even went as far as telling us that they do not receive a portion of it. It's bad enough paying $400 for lackluster food & terrible service, but trying to manipulate guests into tipping an additional amount after charging them a 20% service fee is insane. We were told a manager was not available to speak to and left. When we called and spoke to a manager, they told us that the servers do receive a portion of the service charge, and that the staff has been told to not mislead guests. The manager offered us some sort of discount if we came back and told us he was unable to refund us because our check had been closed out. I personally do not believe that, but whatever. We will not be back. Given that this happened on April 1st, it felt like a terrible April Fool's joke. read more

Even after them wanting the full detailed which I provided, they knew that they were still overcharging the customer.

I came here for my 8 year anniversary and it was definitely a busy Saturday night. I truly enjoyed the food and it was amazing! Unfortunately the service wasn't great since we didn't really know who our server was until halfway through dinner since the managers were taking care of us. The server we had was double sat unfortunately and the host stand could have done a better job pacing out her tables. I got the hibachi chicken which is basically a four course meal with salad and soup! The yum yum sauce was delicious to go with the food! Hopefully things will be better service wise! read more

Long but detailed review. Our reservation was at 730, we didn't get seated for 20 minutes and we didn't get greeted by someone for another 30. I had to go to the bar to ask for a water. There were only 3 hibachi cooks on schedule and the place was packed. We ended up not getting the cook to come until 9 pm, an hour and a half after our reservations. My partner and I had the kids with us that have school early, and one fell asleep before we got to order because it took so long. (As you can see in the photo) We ordered the sushi and sashimi app and it took 25 min to come out and the sashimi was literally frozen. There were multiple times I asked the server to speak with the manager about the excessive wait times and the issue with the sushi. He never came over even though I saw him a few times walking around. When I did speak with our server about the fact that we had planned on leaving by 9 pm because the kids have school, he said that he has school too the next day and doesn't like staying late either. However, we are paying customers that made a reservation at 730, so we should be sat at 730 and ready to go. He also mentioned that people waiting this long with reservations is common which blew my mind that this isn't looked at as a problem that needs to be solved. Also, our edamame was never brought out and neither were the drinks that the kind people ordered that sat at the hibachi table across from us. At the end when we were getting our checks, our server did take the sashimi off for us, and told me the manager was going to come out and talk to me. We waited for 10 min and then the server said that the manager is planning on coming out but is busy checking out the employees. To me, working in the restaurant industry, your customers should be the priority, especially if they have a complaint. We left because it was 10 pm at this time and couldn't stick around any longer. Overall, this experience was one of the worst experiences I've had and very sad to have celebrated a 9 year olds birthday here. If you want hibachi, I'd recommend going to Kobe. I just went there for my en birthday a few days ago. They're very attentive and my friends and I didn't have to wait at all for the hibachi cook for our reservation and the food was very good. read more

Benihana - Sushi Bars Near Me - Bloomington, Minnesota

Unfortunately a pretty poor experience here recently. Much bigger than an average Benihana, and it seems they don't schedule the bar accordingly or our server blamed them as if that was the case. Each round of our tables drinks took about 15 minutes, as a former bartender the condensation on my glass told me it had been ready at the bar for quite some time. My expectations for the servers at Benihana are lower than most other restaurants due to their lack of involvement with the food (no running, expo etc) but the service we had was very poor. Same ambiance as any other Benihana but on a larger scale. There are lots of better choices in the mall. read more

Cylena was great. Very attentive and made our experience wonderful! Our food was great too! We will be back!

Excellent food, service and show!! Our server was so nice (wish I would have gotten his name) and the food was just amazing!! Keep up the great work - we will definitely be back!! read more

I stopped by Benihana on my way to the airport and had a nice lunch. But made the food even better was the fabulous service I received from McKenna the bartender. She was very friendly and her attention to the entire bar was excellent. read more

Jeremy was a very attentive server, providing us with refills even before we asked for them. He's the most attentive server we've ever had at Benihana! Thank you, Jeremy! read more

Food was amazing as always - chef was hilarious- server was super sweet I got the filet & shrimp and it was cooked to perfection read more

If you're looking forward to some great Asian food. Don't go here. The restaurant was empty yet our food arrived barely warm and lacked flavor. Service was poor and slow. Then the icing on the cake is the "service charge". Our waitress said this money is shared with everyone in the restaurant. It is not her tip. Ours was $13 for 2 people who ordered 1 entree, 1 appetizer and one bar drink. I usually tip well, and would have tipped $15 for our meal. I'm not leaving almost a $30 tip on a $60 bill. Do better Benihana. read more

Gonzalez - did an exceptional job! He was pleasant and attentive. My food was excellent! I had the tenderloin steak, and it came out to perfection. read more

Benihana - Sushi Bars Near Me - Bloomington, Minnesota

food tasted great and the chef was amazing but the customer service of the server was terrible and we had a reservation and had to wait 20 minutes after our reservation time to be seated read more

Great service and yummy food and beverages. I had a delicious lobster roll and coconut mojito! McKenna was a fantastic server too!