Waited 1 hour and 40 minutes to be seated with a reservation. No apology. Food was good but it is as expensive in the end as Ruby's. $17 cocktails and dinners are $50 and up. We were there for 3 1/2 hours. Everyone in there was aggravated. I'll never go back. Not worth the amount of money, especially with the aggravation of the wait read more

My First time having Benihana , Food was hot and delicious!! Ashily was so nice and sweet !!

Ashily was simply amazing! from her services to her attentiveness. The food was amazing 10/10

This was my first time attending Benihana in Tri-County. The chef cooks the food in front of you, which was somewhat OK. Didn't get a lot of food for the cost and the service is actually lousy. They acted like we owed them a favor and I am so disappointed that I won't go back and again, and I don't recommend it to any other person. read more

Service has been terrible every time we're there. It was very hot inside we ordered meals that included dessert. We had to remind our server. read more

waited over an hour and a half for mediocre show and subpar service halfgiven apologies and overpriced food read more

Ashily was amazing, the service she provides is outstanding. The food was the best I have ever had from Benihanas.

By far the worst customer service, we were out of town and made a reservation and they let us know that it's not in their system and didn't know what to tell us! Horrible place, staff and location. Do not even give it a try, go somewhere else! Shit this place down as you are giving hibachi a bad name. We asked for a Manager and the hostess disappeared and we just left! read more

Had reservations for 6:30- got an Uber to take us 30 minutes from our hotel to get there and be told we are 45 minutes behind schedule. We waited our 45 minutes then when we asked "how much longer" were told it would be another hour and a half. The chef must have been grabbed from the back as he struggled to cook the meal. Food was not good, service was horrible ( too much to list), place was filthy and outdated). So disappointed as we should have just eaten at our hotel and saved the 100$ Uber ride too! read more

The HVAC has been "broken" for years. THEY CHARGE PREMIUM DRINK PRICES BUT USE BOTTOM SHELF WHEN YOU AREN'T LOOKING. The ownership needs to change so that they can invest in a facelift and run the business better. Hibachi isn't rocket science but running a business is a skill and the owners should give it up. read more

Horrrrrrribbblleeeeeeee experience!!!! It was Valentine's Day and we HAD A RESERVATION and they made us wait in a lounge for 45 minutes and when we got to our seat it was beyond crowded and the food was unbelievably overpriced. It was a terrible experience and it just looked like a dirty and crowded money factory. read more

This has been a staple of my Japanese cuisine for years! I highly recommend you eat in house versus take out as the portions are more for your money overall. The drinks can get expensive but the experience of having them cook infront of you is 2nd to none! Best items on the menu are Rocky's choice and their chicken fried rice with the ginger sauce is stellar! Go to Benifrigganhana now! read more

Dwana was excellent as our server. Very attentive and nice. She made my sons birthday dinner a great one.

We had the best time!! Delicious food and great service. A really memorable experience! Ashily was the best server! We will be back soon!

Not only is the service terrible this place is disgusting! Not only is the outside destroyed and not maintained the inside has grease dripping from the top of the grills. You pay $$$ for horrible service in a uncleaned area. I was given a gift card for this place and still wanted to get up and walk away once sat. They use frozen vegetables for the veggies.... You can 100% tell the veggies are not fresh. My server gave the entire filled table their salad and forgot mine. She said she was "finna bring another one" never came.. The ginger dressing on the salad is always my favorite and the lettuce was browning so I didn't even bother to ask my server to bring my salad. If I could give zero stars I would this place should be shut down. read more

Benihana - Cincinnati - Grease dripping from grill no one has been sat at they opened at 11 am and only one table has been sat - Sushi Bars Near Me - Cincinnati, Ohio

This is the first and absolutely the last time I am ordering any kind of so called "food" from that place! I tired to call before posting this and give the manager a fair chance to explain what the hell happened in their kitchen.... but after waiting 10 minutes for an answer I asked to speak to a manager when the "nice" lady ask to please hold - for 40 minutes until I gave up because no one is coming to the phone. I ordered 50$ worth of pure salmon sashimi. I will add that I am a well traveled person and I ate sushi and sashimi In many places around the world, from the moment the food arrived I saw that it is NOT fresh, (here is a tip: a fresh salmon should have clear difference of colors between the white and peach/pink) that one was all just pink. The pieces were cut like a 9 yo would cut it , just thick cubes with pieces of skin still attached. There was 9 pieces (50$ just to remind you) THERE WERE BONES IN IT - on every second piece!!!! Now I am scared that this is not a sushi grade salmon and we might get sick because of it! I never ever had such a bad experience in such short time, even if it's a backyard sushi place of a complete amateur cook (not even saying a chef) it will be much much better. Do yourself a HUGE favor and go eat somewhere else. Even if it's digestible for you at lease go somewhere they treat you like a customer and not like garbage! read more

Benihana - Cincinnati - Some of the bones from the sashimi - Sushi Bars Near Me - Cincinnati, Ohio

Over all the food was decent. You aren't allowed to substitute anything you don't like and you'll still be paying the same price if you don't want something that's included. We had a reservation and still ended up waiting an HOUR. It took forever for the food to come out and what seemed like even longer for chef to come out. When asking our waitress about how long it would take she walked away with annoyance and shaking her head. We weren't being rude about it just simply asking if she knew when the chef would be coming out and we got treated like this. It's VERY expensive considering the service is poor, the food wasn't that great, and the "show" wasn't anything to be paying that price for. read more

the food was good but definitely not worth the waiting. We had reservations for 6:30 pm and didn't get to eat until 8:30. We weren't even seated until 8:00, they kept telling us "10-15 more minutes" Go somewhere else unless you want to wait hours even WITH a reservation. read more

I honestly can't believe this place is still in business. Seems like a waste of time to even write this review but I feel the need. Reservations were for 7pm, entire party of 4 arrives a few mins early. We're sat in the front waiting room with about 6 other people. We got seated at the hibachi table at 7:55pm. We eventually noticed there were only 2 chefs in the entire restaurant. We finally ordered drinks around 8:10 and received them 15 mins later. Proceeded to order food asap but unfortunately we didn't start cooking the food until 8:55 LOL. Awesome! 3 hours later I'm finally home... The bill was $290 read more

Wow! This was amazing. I was craving hibachi, and in the knick of time, Benihana announced this family takeout special. I ordered the chicken and steak combination, and, OMG, it was as good as always. My only complaint was wanting more! Ordering online was easy. I will definitely take advantage of more carryout options in the future. read more

Benihana - Cincinnati - Sushi Bars Near Me - Cincinnati, Ohio

Our experience likely the worst I've had at any restaurant, any price, anywhere. We were greeted with a 20 minute wait past our reservation time. Once we were seated, the row of seats had an outside flow of air from the 20 degree outside weather - even with coats on, hands were going numb and we had to ask to move, to which we were told that "yeah, lots of people complain about that, another group did and we moved them earlier". We didn't get drinks (not even water) or a soup for an hour after that. It took another 40 minutes for the salad to come out. This is at a 7:45 "late dinner" reservation, so we were approaching 10PM before we even saw our food come out. Two hours after we got there, our chef came to the table, but then had to leave to take care of the order for our shellfish-allergic son - for 20 minutes, then came back without the food. He did OK and the food was tasty, but we didn't get any mushrooms with the veggies and it wasn't much fun after the 2.5 hour wait to start. We spent the entire last hour of the experience with empty drinks (not even water) since our waiter stopped coming back. My son didn't get his food until after our bill was given to us and we were all finished eating. The women's bathroom was flooded, so both were sharing the men's room. A planned fun night out for our daughters birthday turned into a 3.5 hour hostage situation. I can't recommend this to anyone. I can excuse this for a cheap but tasty meal, but these are premium prices. The manager indicated two chefs were out, but that can't excuse the poor service and lack of communication for the remaining staff. A complete nightmare. read more

HORRIBLE!!! Looks like a hurricane hit the building. Got there for my reservation and no one was at host stand to check me in. Had to wander thru the restaurant to find someone. Waited and waited and still wasn't seated 30 minutes after my reservation time so we left. No visible management present and same employee took two smoke breaks while I was waiting. This location is not up to standards and should be closed. Won't be returning to this location. read more

The absolute worst I have ever seen this place. I have been coming here for over 20 years and my visit last nite was horrible. Drinks were watered down, We had 6:30 reservation didn't get seated until 8:30. There were 3 of us. We had 2 drinks each, 3 dinners, bill was over $300. I will never go back here again unless they make some major changes to their administration and dinner prices, which was a total rip off considering what you get. There are other hibachi restaurants in the city that have better service/staff and dinner prices are 50% cheaper. read more

Worst experience EVER! We had a reservation for 7pm on Monday and was seated at 7:20pm. Once we were seated we waited 30 mins for the server to take our order and it took another 30 minutes to get our salad and soup. And we sat and waited and waited and waited for the hibachi chef for an hour. At this point it's after 9pm. The excuse the server and manager gave us was "one of our chefs that was preparing the food, went home sick and we are now down a person." which left me speechless. There are soooooo many reasons why this information should NOT be disclosed to a customer. And our table was not the only one having he same experience. One person From our table left after waiting 2 hours with no food and while two other tables had people get up and leave. When we finally had our good prepared, it was good but, the whole experience prevent us from truly being able to enjoy the food. I don't know if they are under new management because one person going home sick should not effect your business to that degree. This place needs new management and new staff because they totally missed the mark tonight and based on other reviews this is NOT the first time someone had had to wait for a extended period of time. So, if you're pressed for time, this IS NOT the place you want to go to. read more

Benihana - Cincinnati - Sushi Bars Near Me - Cincinnati, Ohio

Reservation was for 7:00pm and didn't get seated at a table until 7:35 and after order was taken the chef didn't appear until 8:11. He was new and fumbled with the "pre-dinner show". He diced up the 3 shrimp appetizer into little pieces (Not how it's done) and forgot to get mushrooms for the vegetables that go with the onions and zucchini that goes with the Chicken dinner. It was almost 9:00 before the meal was prepared for 4 people total. The $6 upcharge for fried rice is robbery and basically everything is overpriced. The restaurant interior is horrible, nasty, smelly and outdated. I doubt I ever go again as other Japanese Restaurants are more affordable, have better food and a much better dining experience. The first 3 minutes of the chef's appearance are just annoying banging of the utensils on the grill. It really adds no value to the experience at all! Just loud noise!!! read more

After 1.5 hours (and we had a reservation), our cooks had not even started prepping our food. We had called ahead to confirm we would be in and out in 2 hours. The cooks did not come in until 1.5 hrs after our reservation time. We ended up leaving without any food due to having be at a certain time for an event. Very understaffed. I would give it zero stars if I was allowed to. read more

I would guess most people know what to expect from Benihana, but I'll chime in on this location. My son wanted Hibachi for his birthday dinner and this was the only place I could find doing dine-in w/the current Covid situation. I give this location a 3-start review for the following reasons. Food - 2.5 stars - It was OK, but certainly not the best. I felt like our chef might have been new. Ambiance - 3 stars - Lots of Hibachi tables and the place is loud. You will know what's going on at neighboring tables, whether you want to or not. :) Value - 2 stars - Compared to Fuji house (as an example) Benihana is 20 - 25% higher and the value isn't there. Service - 3 stars - Our servers did an OK job. They transitioned from one to another during the meal, but I guess the first server had somewhere to go. Our chef was not chatty and didn't do a lot of the typical table antics, but that was OK. I can take it or leave it. I won't say Benihana is bad. It's OK, but not my first (or second) choice for Hibachi. read more

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I have previously given good reviews for this location but this particular experience was bad. Our server was new and prepared the food out of sequence and we had to instruct him on how to season. But that would have gone overlooked had the service been good. I was celebrating my birthday and shared that with our server on two occasions. The other ladies who were dining at our table, acknowledged my birthday but the cook said the waitress never mentioned it. The manager said the same. To add insult to injury, Benihana does not post their prices online and directed us to use the scanner app. No one's at the table worked, so I went by prices posted on another website online. When I received my bill, I had been charged $17.95 to add a salmon filet to my meal. No rice, no vegetables, Just one 5oz. piece of salmon. In the past, I have only been charged $8. The Chicken Fried Rice upgrade is $5.95 versus the $3.50 it once was and the Chicken Hibachi is $27 versus $22 it once was. While I expect some increase due to COVID, I do feel like the increases are excessive and the restaurant intentionally lacks transparency of pricing. After this experience, I am on the fence on whether or not to return. I am giving two stars because the food was good and our cook really tried. But in the end, the experience felt really bad. read more

Food is excellent. We have been here several times over the year for holidays. We went Christmas Day and had reservations for 11:00 am. Staff didn't come in until about 11:05 to 11:10. Around 11:15 I asked the lady at the desk if they were moving our reservation to 11:30 because they wanted to wait on some other people that made reservations later or something. She said they were running behind and our table was ready. We still waited at the table for another ten minutes. However, our chef and waiter had always been awesome. I have noticed some staff are not as outgoing and looks like they don't want to be there but who knows what they may be going through. All in all it is a great place and we like it. I just think the staff should be there before 11:00 if the have the first reservation at 11:00. read more

We had a table of ten and another table of 3. They said that we would have to wait 45 mins for a table even though we had a reservation. Then they come back and say it'll be a 20 min wait after we said we'd all leave if so. I think they were being very racist especially since we were all black and not causing any issue. I understand that they were trying to fill a table but there was a table missing two people and they didn't have a problem with that. It is wild to me that we weren't able to have a regular birthday dinner without rudeness and racism. read more

Hey guys, just wanted to say that I only even liked this location, because IAN worked there. Without Ian this place has went DOWNHILL, it's literally ROTTING without him. BUT I will give it 5 stars only because you had an amazing person but I should you a big OLE 0. MY DISHES THAT I HAD TO EATTT WITH WERE NOT EVEN CLEAN. Like what is this???? This ain't Benihana this Dirtihana... BUT Ian is the only one saving you from a 1. HE DESERVED 10000000000000000 DOLLARS EVERY WEEK. -Kamiah read more

Haven't been here for many years. Used to go to downtown. Love the 30 dollar birthday coupons but you can only use Monday thru Thursday in your birthday month. They need more employees. The meals are overpriced. Steak and few shrimp was 31, chicken and steak 28. Portions were small. My steak came with pieces of fat. Mini scoop of dessert. My wife's green tea ice cream had hard junk in the middle. She sent it back. My wife came home and felt sick. The food prepation was in a poor order. Fried rice was good for 4.10. Air conditioner was not working well. 2 hour+ dinner. Wont rush back. read more

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Forgot about this place. Visited for lunch for the first time since 2013. Food was just as great as I could remember - same with service. We did have a slight wait but it was nothing drinks at the bar couldn't handle. The menu was limited due to holidays but we were still able to request our favorite dishes. read more

Had a nice experience here since the chef was cool. Customer service was cool overall. I'm not sure what they're experiencing though since they have a bunch of mini air conditioners scattered throughout the restaurant. Ended up ordering a strawberry lemon drop that was okay. The las vegas sushi roll was disgusting. I got steak & shrimp with chicken fried rice which was cool fr, but they definitely used to be better back in the day. Not my favorite hibachi place, but it was decent for what it was. read more

I went to This establishment with my Mother. The experience was amazing the food was even better I definitely recommend going, I will be returning ... read more

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Absolutely horrible experience! Both male and female manager are equally horrible and waiter Ana was horrible as well. Ambiance is gross. Place is dirty and disgusting. Chairs sticky with food from previous customers. Bathroom dirty, disgusting and smells like raw sewage. Food took over 2 hours to come out after waiting in the waiting room for a half hour. We were there almost 4 hours total. Will not be returning. read more

Great service!!!! Food was amazing, will be back for more. Fried rice is always a hit and shrimp tempura.

They were not prepared for Valentine's Day. I already expected a wait. No big deal. Reso at 9. Didnt get sat until 10. What's the point of a reservation if I'm waiting an hour plus to be sat. Didn't start eating until 11 though... Our server was not that great at all. It truly dimmed the experience. I ordered a cocktail. Giving grace, because it's busy - I remain patient. Server said she was going to check on it a few times. It took 45 minutes for her to tell me they can't make my drink. 45 minutes... 2 stars because the sushi is fire. Worth the price! Hibachi was bland. This place is over priced. Ambiance was not that great. Bathroom was dirty. When I'm paying over $100 for two; I at-least expect the bathrooms to look nice. I AT THE LEAST expect the service to be decent... I'm a server/ bartender +6 years so I know. This place was really not it. You're basically paying to eat here because it's name "Benihana". Not to mention, we drove 2 hours for this experience. read more

We showed up on time for our reservation and were told it would be a two hour wait, so we left. But after reading other reviews, it sounds like we dodged a bullet! The place looked old and run down, there were many, many people waiting for overdue carry out orders and they had an armed guard at the front desk. Not a good vibe. How do they stay in business?? read more

On this visit the service was slow especially since they weren't busy. I requested no onions and they still added onions to my fried rice. The place was clean and presentable, but their service was horrible read more