Kaylia M and chef swag was very respectful and polite and brung everything at a very steady pace

Do not waste your time. I made a reservation a month ago to take our two grandchildren to this place for dinner. When we arrived (10 min. early) we were told there would be a 45 min. wait due to a lack of staff. The hostess (Hanna) was surly and dismissive. When we were finally seated, 35 min. after our scheduled reservation it took another 25 min. to receive a glass of water. Our waitress (Riveria) and chef (Freddie) were fantastic. The blame is solely on the mgmt. of Benihana for overbooking reservations. It took three (3) hours from the time we walked in until I paid the check and left. Due to the lack of staff the restaurant looked unclean and in disarray. It will be a long time, if ever before we go back. read more

BAD SERVICE BAD MANAGEMENT ***** The service horrible the staff horrible on 2/1/24 they advised no cook are on staff to cook only one cook in it be a hour wait..the bar is closed but the bartender had they family and friends at the bar eating in drinking but the host told us the bar closed in told us that bartender friends and family that why they able do that.so why is the restaurant even open at this moment n only one staff worker the host then started to cut me off in told me what else I think she should do the manager cannot control the staff this is second time service horrible I will be reaching out to cooperate read more

Was not too impressed. Food was ok. Just not what I expected . Server was ok . The cook was nice

Food bland greasy, service fair, nothing to write home about. Interior is like any other restaurant in the chain nothing stood out, ambience was like a cattle barn due to the high ceilings so a lot of noise echoing. read more

Not sure where to begin. Dropped by here for dinner with our family and we were seated in the sushi bar. This was fine since we were just getting sushi and salads. The atmosphere is modern and spacious. Sure do miss the old building and its classic Japanese architecture. Our server was pleasant and appeared to be the only one working the area. We ordered our salads and they were delivered quickly. Salads were good, no complaints. Ordered 5 rolls for the table, took considerable time for them to arrive. The tuna roll had so much tendon in the fish, it was inedible, Had to send it back. The replacement had a sour taste and we couldn't eat it either. The other five rolls were extremely low end, quality wise. Huge quantity of rice and no filling at all. These were specialty rolls priced in the $15-18 dollar range. This is unacceptable. Better sushi is available down the street at Exxon. I would not recommend this place, poor quality and overpriced. Gone are the days of great sushi at Benihana Memphis. read more

Quick and ready takeout. Staff wore masks and gloves. They provide sanitizer and had for markers to help with social distancing read more

Benihana - Memphis - Sushi Bars Near Me - Memphis, Tennessee

If I could give 0 I would came here for a birthday and started AT 8 and it's now 11:10 and we're still here and with no food and no refills and they leaves for 15 minutes than come back and do nothing read more

Not sure why they put descriptions on the menu becuase its up to the whim of the staff as to what you really get. Poke bowl- no seaweed or edamame. Hibachi steak-NO FRIED RICE?? Pho- just bad, no flavor. I get a delivered order will be cold. Completely understandable. But after our order took an extra 2hrs to show up (again I understand staffing issues) to have so much missing and honestly what was delivered be so un appetizing. Not sure what you guys are doing.. read more

I went here for a group lunch and was expecting to be out in an hour. We received very little service and did not get drinks for an hour, even though the restaurant was not very busy. The chef finally arrived after an hour in. The food was delicious and the chef was friendly, but our group ended up staying for two hours. I am not sure why the service was so unacceptable. read more

The food and the service were excellent. Our waiter was Keara and our chef was Shar. They both made our experience a pleasure!

My chef Shar and Lauren was a 10 out of 10 the best ever . Lauren was one of the waiters I ever had . Food was good , hospitality was , entertainment was out of this world read more

Kaylia M. Was a great server. She was very attentive and nice! We were so happy and had so much fun!

Kaylia Morphis was great!!!! She was very attentive and took care of our needs in a timely manner. Food and service was also great!

Made a reservation a week in advance for a Saturday lunch hibatchi table for my 4 year olds bday. Arrived 10 minutes before our reservation, restaurant had very few guests. By 1:30, we were told our waitress was still at least 20 minutes away. We asked if we could at least sit down at our table & open presents to pass the time -- were told no. The reservation before us was seated, but were already seated before we arrived & still had not received service by the time we left 45 minutes later. Headed all the way to Saito in Bartlett in hopes to still have a good birthday lunch for my daughter with our family.. read more

Lauren was awesome and the cook Jose was amazing and funny I will be back very very soon

I love Benihana's but not sure if I'll be returning to this location. Reservations were for 3:15pm it's 4:06pm and we still haven't been seated. Not cool. read more

Benihana - Memphis - Photo from inside the lobby my party and I were asked to wait in over half an hour ago. - Sushi Bars Near Me - Memphis, Tennessee

I wish there was an option for 0 stars. had a bad experience a few months back where my party and I had to ask for service after sitting in the bar area. Several team members walked pass as if we were invisible. We finally stopped one and asked if we were being served or should we find another establishment. That was how that service started off and it didn't get much better. We tried again on 3/19/25 around 1:30 for lunch. . We had the exact same experience. This time, after about 15-20 minutes of being ignored, we walked out. I stopped by the host stand on my way out. There were 3 people standing there. They did not acknowledge us, either. I stopped and said hi. One gentleman, who perhaps was a manager, wearing a shirt and tie, said hi. I explained why we were leaving and the nonchalantly received was quite epic. As the old saying goes, fool me once, shame on you, fool me twice, shame on me, I should have learned my lesson the 1st time, but wanted to give Benihana a 2nd chance. This is so very unfortunate. I would not recommend this establishment to anyone what so ever! read more

Chef Swagg was absolutely amazing! We've been coming here for 15 years for my mom's birthday and he was hilarious! Great energy and made the night even more amazing! Highly recommend! read more

My daughter and I arrived at 1:30p there was easy parking. Victoria, our server did an outstanding job. We did not have to wait long for our food. Hosea fixed our food in a very classic Benihana style. He was extremely knowledgeable and friendly. He was very pleasant . The food was soooo good. The server and another employee sang happy Birthday to my daughter and brought ice cream out for her. We had such a fun time and we will be back. Darin came out to check on us to ensure we had a pleasant experience. We left will pleased. Thank you Benihana from Paula and Ashley Gray. Almost forgot server took our pictures and processed them for us in just minutes. So happy read more

Benihana - Memphis - Shrimp chicken and filet mignon with rice - Sushi Bars Near Me - Memphis, Tennessee

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kaylia M great customer service made sure we had everything we needed wonderful spirit. Our cook was kendale he was great his made the experience fun for the kids loved both of their service read more

So today being May 5, 2018 also Cinco de Mayo today is also national children's day is celebrated today in Japan Benihana sent an email saying that Japan believes in the children and wish them nothing but success and happiness and on today if you bring your child into a Benihana's location your child will receive a sushi treat dessert So I checked the clock and saw saw that it was getting close around lunchtime in that want to head and search for the location which there is only one and it's off of reach lake and immediately hate it that way Upon entering I was greeted by a very nice hostess she gave me a card to me and you a lunch menu and there we can lunch specials this well she also mentioned about the hibachi kids registration and that it will be a great idea to register my child under my profile so when it's his birthday he will receive something exclusive and some sort of discount to dining at Benihana so that was good information to know I ended up ordering the hibachi chicken and it came with my choice of either soup or salad so I selected the salad with the day ginger dressing for beverage I got a hot cup of green tea the chicken hibachi it was very tasty as promised they brought out the sushi treats and gave my little guy a cute little Benihana hat to wear and I thought that was really adorable we enjoyed our visit and we will return again at a later date read more

We've been going to Benihana's for years and our experience today with Chef Jasmond and Waiter DeAndre was the best we've ever had. The service was excellent and the food was amazing! Thank you Jasmond and DeAndre - it was outstanding! read more

I made a reservation two months in advance for my daughters birthday dinner. When we got to the restaurant we had to wait almost an hour to be seated. Our party of 12 was seated across the restaurant from each other. The staff didn't even try to put us at tables close to each other despite our request AND reservation. After being seated separately, both tables had to wait over an hour for a chef to start cooking. Everyone at both tables orders were wrong and the food was undercooked. Don't order chicken. At one table the chef wasn't in control of the fire and my daughter got hot oil splattered on her arm. The air conditioning in the building wasn't working, everyone was sweating and there was a hole cut in the side of the building for the air to vent out. We would have gone somewhere else, but a party of 12 is impossible to accommodate last minute. We will not be back. read more

Our server Princess and chef Shar were amazing! They were working hard and kept us informed of the significant delays. The food was also amazing. However, we were seated for an hour and a half before a chef was sent to our table. The restaurant seems very understaffed and not well managed. That said, Princess and Shar were so kind that they saved our experience read more

I have been to this Benihanas and don't remember the air conditioning not working. It was hot one of the employees stated the AC was out. We had reservations for 6:45pm and did not finish eating till 9:20pm, due to another employee stating they had so many reservations behind. We won't be back to this location. read more

Outstanding cooking by Darnel!!! The best ever food at Benihana and we have been coming for years!!! I would recommend to everyone!!! read more

Chef Shar was magnificent she kept us entertained the entire time with her charismatic personality. Even when it wasn't her job she made sure we had everything we needed. I would definitely recommend her to anyone visiting Memphis, I'll be back for sure. read more

Everything was excellent from Chef Shar, it was very nice. The chef had great humor. The chef was very funny and was the best. 5 starts all the way. Great time, great service, great things read more

Not sure what happened to this place but trust me go elsewhere. After waiting for 30 minutes at the bar drinking overpriced $19 glasses of wine we had our experience and food which was ok. However, then the server comes and just shoved a credit card reader in my face. No check no total just a machine. After I paid and tipped I realized something wasn't right in the total then realized gratuity was added in and I ended up tipping like 40%. The food is still the same but the service and staff at this location are pitiful read more

Service was excellent. customer service was on point. we really enjoyed our chef, he was very personable and friendlr

Worst benihana EVER. We had a reservation and waited over an hour. After being told we were next, they sat three more tables. After waiting extremely patiently we asked when we would be seated... the manager told us there was still another table ahead of us. When we asked what happened, the manager told us they can seat whoever they want ahead of reservations!! Beyond unprofessional, simply rude and I recommend that you avoid this location at all costs. It's dirty, trash all over the tables, carpet gross, so we had no problem simply leaving. They don't deserve your business. We will NEVER attempt to go there again. read more

Enjoyed the dining experience. The waitress was very attentive and the chef kept everyone engaged. The food was more than enough to get me full and great tasting. read more

Kaylia M. was an amazing and attentive server! made the evening great!! Thanks so much!!!

Went with my family for an early dinner on Father's Day. The place was dirty, including sticky carpeting at the entrance. Ambiance was semi chaotic. Hibachi ChickenWe were seated 15 mins after our resi time at a hibachi table. The server saw us and said she'd be back to take our order for drinks and food. She was ... 45 mins later! Then the food took an additional 30 mins to even get started. The server delivered our drinks with help from the manager who made a very snippy and unprofessional remark to one of my family members. We saw the server next when she delivered our soups and salads and then an hour later when she returned to give us the check. Really: I'm not trying to pay almost $400 for a meal that involves that kind of service. We won't go back, ever. read more

Chef Swagg was awesome!!! Excellent service and excellent food! My family loved his magic tricks!

Chef Swag is da Bomb!!! Ask for him and you won't be disappointed. Great choo choo train.

The best thing on the menu is the spicy shrimp fried rice..... They used to have good sushi about 15 years ago. So disappointing don't waist your time and money. read more

The service was wonderful thank you Kaylia M., the cook was great and entertaining as well!

Tonight 9/7/24 we visited Benihanas for my husbands birthday. We've been going for many years, 20+. We had a bad experience 2 years ago and haven't been back since. Tonight has brought us back to what we love about them! Lauren was our server and was AMAZING! I didn't have the name of our cook (he had a ratatouille tattoo on his forearm, which we loved- one of our favorit movies) but he was fantastic!! all our food was cooked perfectly and delicious!! We will be returning to our beloved tradition! Thank you! read more