We made reservations for this place. They claimed when we got there that they were behind because they only had two servers that night. Looking at the reviews o. Open table, this is a normal thing with them. They told us there were six reservations ahead of us and could take 1-2 hours to get our table! That means we wouldn't eat for 2-3 hours! There are other hibachi restaurant chains and none of them had any kind of wait like this. Go somewhere else. They don't know how to run a business! read more

Julie the bar server was amazing! Brought the food on time and brought water without is having to ask for any. She is just amazing! Her services is A1!!! Would recommend her 10/10! Great job Julie. The atmosphere was peaceful! read more

Benihana - Memphis - Bar - Sushi Bars Near Me - Memphis, Tennessee

This place acts like they are NOBU and food is terrible! They are overpriced and way better options in Memphis. This place is dirty. Next time you go, look up at the ceiling to their exposed ventilation. See all that soot and grey stuff? You're breathing that in. We came 30 minutes early for our reservation because we know this place is so poorly ran. We gave it a 2nd chance as we were celebrating my husbands promotion and he wanted hibachi. Not including the 30 minutes we came early. We sat for an extra 45 minutes waiting for our table where I was greeted by the rudest employee ever. The people next to us were waiting even longer. When I politely asked the lady how much longer, she said another 30 minutes and started laughing with other hostess. Ok...? I told the other party next to us, we going to Red Koi, there is no wait there and at least the servers and hostesses there are warm and friendly. Go here if you are looking to burn money and get a colon cleanse and maybe bring a colony of roaches home with you! Don't bother wiping your feet. The restaurant on the inside hasn't been cleaned since it opened. read more

Arrived at 6:55 pm, reservation at 7:00 pm. Party of 4. Seated at 7:20 pm. Server visited table at 7:45 pm took drink, appetizer and dinner order for entire table. Guests at other end of grill were served drinks by a different server who only took drinks to certain types of customers -throughout the entire restaurant. Our drinks were served separately 1 of our party was a Pepsi, his was served last. Drinks served at 8:15 pm. Server confirmed our food orders at 8:30 pm. Sushi arrived at 8:45 different server, appetizer different server at 9:00 pm cold. Returned. Ordered 2 beers 9:00 pm, was served 2 beers and a flight of saki at 9:15 pm refused flight different server said too bad and left it on table. It was not consumed. We tried to get the attention of the manager and asked about our order. He disappeared for 20 mns. And avoided us at all costs. We cancelled our orders and we were charged full price for everything. When checking out a server approached myself and my friend whom I had met there and told us "it isn't her fault" pointing to the person checking us out. I let her know that server never served us. She then told us how our server was in the back crying. How the kitchen lost her ticket and a few other excuses of why we were not taken care of well. The manager NEVER came to our table. NEVER addressed us or our concerns and AVOIDED our table at all costs. I have never been so disappointed in a restaurant in it's entirety before but now I am. I have never been to a restaurant that had no clean silverware. A bus person was wearing a red hook restaurant shirt. The bartender didn't know "where the wine is kept". Until my friend showed him. Our server Tericka was sweet and trying. I think she was set up to fail by poor management and coworkers who don't care. She was definitely new to food service and had no knowledge of how to do her job efficiently. I felt very sorry for her. This restaurant was highly recommended by my friends. We have been so excited for weeks. Disappointed does not cover the feelings I have for this experience. When meeting friends out for dinner after a stressful week at work. I shouldn't be bothered with all the junk I was dealt. We all left hungry and at least $60 poorer. The absolute disregard for patrons in the restaurant by the manager makes me sick. He visited other tables. Where the people were happy and eating. But completely ignored the table with 2 parties. 4 adults and 1 adult with 2 young children. As we left at 9:30 pm the chef showed up and the kids finally got fed. Unacceptable. Just unacceptable. The children and adult were served their drinks by the 1 server who only served certain people and our end was completely ignored. The looks she gave us let us know not to ask her for anything. It was blatant. And sickening. Unfortunately my friends, who have visited several times will go never back. My husband and I will never go back. And the 4 of us will NEVER recommend. read more

Imma start off by saying that I didn't have a problem with the food, it was great. But what I DO have a problem with is the service. I arrived for my friend's birthday dinner around 3:45 and the table was all set and ready to go. Good. I was ready to dig in. Tell me why we waited a good 3 hours before the cook came out and everyone was served. I came home at about 7:50. That really ruffled my feathers. On top of that, when we got our checks they tried to overcharge us with things we never even ordered. TERRIBLE. Trust, I will NEVER be back. read more

My family and I have been to Benihana a thousand times with excellent experiences but last night was of the worst dining experiences I've ever had. For one, our reservation was for 6:30pm but our cook didn't arrive until 8:10. I had my two kids a 1 and 4 year old and our servers kept forgetting to bring simple items like fruit and chicken tenders. Then our chef was taking a long time to cook the rice which was extremely dry as well as the shrimp and the chicken. After complaining the manager took $47 off the table but overall this was a bad experience read more

the chef and server were so wonderful. The food was very good as well. the only issue was no one bused our table. since we were the only party at that table, it was ok, but that was unusual. we had a great time celebrating my daughter's birthday. read more

I made a reservation a month in advance for my 30th birthday. As soon as we arrived ON TIME we are informed they were running 45 minutes behind. When we were seated a hour later, we were not greeted by a server, and the staff was RUDE. We ended up leaving and not even eating there. In the many times I have eaten at this place it was the absolute WORST experience! ON MY BIRTHDAY! read more

If I could give this place less than 1 star I would. This restaurant is so dirty! Dirty!! The bathroom, the crevices of the restaurant, tape on the wall, grass unkept, trash can outside over flowing, this place is thee worst! The best of this restaurant was the cook! He did a good job but even his cart wasn't filled so he has to go outside and get the waitress!! This place has went down...run!! And it's expensive!! read more

Had a great experience Jose was very good and nice and very pas and patient with us.

I went for my birthday and had such a good time that I came back the next day and bought my immediate family:)

You would have to be a glutton for punishment to eat at this establishment. Had a 6:00 PM reservation, however, we did not get seated until 7:50 PM. It is now 8:55 PM and we have yet to be served. I wish I could say this is a one off experience; however, if you read the other reviews, this is an everyday experience. Save yourself a lot of grief--stay away from this place. read more

DONT EAT HERE! The was no service. We were waiting for 1 hour and know one even took our drink order. Brown water was dripping down onto the grill. It smelled and was not clean. The carpet was nasty and sticky. There was only 2 chefs serving people. If I could give it zero stars I would. Please don't eat here. read more

Made a reservation on a Tuesday at 8:00 pm and still had an hour wait. Only 2 servers. Not worth it and won't be back.

I never complain but for a $40 chicken hibatchi dinner, it was surprisingly awful! I got the hibachi dinner to go and the soup and salad were missing. The meal was dry and below average. A frozen dinner would have been better and a fraction of the cost! The Hibachi vegies were basically carrots. Very disappointing. read more

Service was horrible took so long to get order in. The waiter didn't know the menu. So he lied about the order. The worst experienced at Benihana! read more

I ordered online for a pickup order. I arrived at the specified time and my order was "lost". it took them another hour to bring to me only after I requested a refund. Then several items were missing. This was not the first time. I will not grace their doorway again. Thus is very expensive bad service. read more

About time! The last two visits were horrendous. I almost never came back to this location. Vincent the Chef restored my faith. He was on point, personable, and skilled on the grill. Definitely keep him! read more

kaylia was great and served us our meals with a smile ! The food was wonderful and her service was spot on!

Ok so this place is a bit old but it was fun. Our server Faith was Amazeballs. Our chef was funny. Food was meh, sushi was eh. But I would go back just because it's fun. I went for my bday. To be honest I would just get The veggie with fried rice. the meat is cheap. The filet was my fave but my husband got that so I only had one bite. The chicken was gamey, the shrimp tasted weird. Red sangria was good. read more

Benihana - Memphis - Sushi Bars Near Me - Memphis, Tennessee

THEY WERE SO RUDE. They also didn't had bad customer service. Had me and my friends waiting for hours just to turn us around. Then security so violent touching me telling me to leave how rude are you . Never Again!! read more

Don't get take out. I placed an order for one an hour in advance (the website said it would be ready in 40 minutes) only to have to wait an additional hour once I arrived to pick it up. When I arrived and told them my name, I saw the host take a ticket to the cooks. It was obvious that they hadn't even started the order yet. This was later in the evening after the dinner rush so there was no reason for this much of a delay. When i finally got my order, it was so incredibly mediocre and the fried rice was missing key ingredients such as the vegetables. For all of my trouble, my reward was a single packet of soy sauce and a condiment cup of "yum sauce" that was barely filled. I'd stay away from this place if you aren't planning on sitting down. I can understand if staffing issues these days cause delays but this has nothing to do with this. This is entirely an issue with their system for handling take out. Honestly, if I had just sat down at a table and ordered and then immediately gotten take out boxes, my food would've come out faster and better quality. So maybe do that if you absolutely want to order out from here. read more

I always have bad experiences at this bottom tier hibachi restaurant rather its atl , Los Angeles, or memphis they need to shut this place down read more

Made a reservation online and was told they can't let anybody eat or sit since they don't have staffing. Also was okay with ordering takeout and the host straight up said yeah no we don't have anyone to do that. Why the f are you letting people make reservations online if this is the case ??? read more

we had a reservation at 7:00 pm. we were seated at 7:20, order placed at 7:30. At 8:00, no drinks, no appetizers and we are seeing tables all around us being served except for us. 4 tables came after us and had their food within an hour. come to find out the waitress never entered our order until 8:30. At 9:20, we decided to cancel our chef order and left hungry. we were there 2 1/2 hours and no food. the bartender didn't even know that Moscato was a wine! he thought it was a mixed drink. this used to be our favorite outing, we will never be back. read more

We have always loved Benihana but of course with Covid everything is different. We arrived and it took 20 minutes for anyone to even speak to us. Faith saw us standing there and she kindly took us to a table and took better care of us than anyone we have ever had and we have been coming here for 30 years. We cannot say enough wonderful things about Faith and Miguel! They had so many tables but treated us amazing!!! Thank you!!!! read more

Waited 35 minutes to be seated when we had a reservation. Then when we asked how long it would be they said another 40 minutes. Ridiculous!

Do not come here unless you have 3 hours to wait. We made a reservations for 3:30 and they told me it would be 30 more min to wait so we did. At 4:10 I asked them and finally were able to squeeze us in another table bc I explained I had a flight to catch. I made my reservations way in advance before my flight to ensure we had plenty of time. I am writing this as I am still waiting for the chef to come out to make our food. Horrible HORRIBLE service. Go somewhere else the management team here has no idea how to run a business that's for sure read more

The food was really good, but they were short handed they only had 2 chefs and 2 servers. We waited for an hour and a half. It was my granddaughter 's birthday, she got nothing special and our chef didn't give us our dipping sauces. I gave 4 stars because the food was good. Service was lack luster. It was 4. Probably won't be returning anytime soon. read more

the chef was friendly and personable. the customer service was great and the food was really good

Love this place always good customer service. I have made reservations and just popped up every time I have come I was accommodated

Our reservation was for 5pm, it took 45 mins to get a table, more than half the tables were empty. We noticed 2 families walk out after being seated at their table and before eating. Once we sat, ordered drinks, it took 20 minutes to get our waters, about 20 mins more to get soup, they forgot about salads, when we complained to manager, he asked the staff to do what we already asked for, still same slow service. The manager is the problem, rather than being proactive, he delegates without following through to see if customer complaints are resolved. Staff appear unhappy, don't smile, lethargic, lacks leadership ... needs a manager who can manage. read more

Benihana was actually my group's 3rd choice, because we were looking for something more low key, but they didn't meet our needs, so we knew we could rely on an old favorite, Benihana. Well, we were disappointed. It took about 10 minutes for a server to acknowledge us after we were seated. She explained that no one was covering that section, so we let her off the hook. But then the availability of menu items became an issue. I wanted a mojito, but they didn't have mint. The soups and salads arrived relatively fast, but we had to wait for our table to be filled out before being assigned a chef. Once the chef arrived, he got right down to business. But we didn't get a show. He just made the food, which was good. But no onion "choo-choo", bouncing egg, or anything special. Then the checking out part was somewhat nerve racking. My friend was told he had to print out his birthday coupon for it to apply. Eventually the manager was able to print it for him. I am pretty sure we mentioned a few times it was my friend's birthday. And right as we were thinking there were no birthday songs, the table behind us got serenaded by the staff. We told the server and manager and I guess nothing could be done at that point. My friends left to get a drink at some place they felt more comfortable and I went home. I wish I could recommend it, but I think I'll wait a while before returning. read more

Benihana - Memphis - Benihana Punch - Sushi Bars Near Me - Memphis, Tennessee

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Benihana is an expensive restaurant, and for the prices, I expect excellent food and great service. Unfortunately, this restaurant has completely gone down hill! I made reservations and arrived on time. The customer service was slow. It took over an hour before our chef arrived. There is lack of staff, and it shows. The chef was good and the food was good. It is the only reason why I rated this establishment a 2. read more

Do not come here. It's hot as hades in here. The food is terrible. The service is terrible. I never got my sushi. Never got a refill on water. Never saw the waiter other than when I ordered and some of my food came. I thought with the prices they would at least take the SHIT out of the shrimp before serving it. If it wasn't over salted and over peppered, it was bland. The chicken was hard and dry. The shrimp felt hard but I didn't eat it because it's covered in shit. The scallops were awful. The fried rice upgrade is terribly bland. Everything has too much pepper on it and the zucchini had pieces that were coated in salt and some that were not read more

I dont know where to start with this place.. We have tried twice to make reservations. Reservations booked but when you arrive, the host let you know that if u have reservations that yhere will still be an extra 2hour wait as it was the first time...Piss poor management and this brings down the quality of your very under managed business however everyone at this point is just standing in the front entrance....Not one manager came out to address the people but there was a large amount of empty tables yet NO emails were sent to inform the guest about this mess...Date Night over.....Anniversary Dinner over....Birthday Dinner over....Very Sad No recommendations AT ALL HIRE...HIRE...GET YOUR SHIT TOGETHER read more

Poor service, very dirty establishment that I'm very surprised is still open. The staff at front table were unprofessional and didn't understand how to seat others. The guard (has a firearm) and lays on the front desk, and was completely unaware. Wrecked cars in parking lot. I do not recommend read more

My husband and I were here last night for his birthday and it was TERRIBLE! They are so short staffed that I don't even know how they are taking the # of reservations they do. Our waitress was waiting on like 2 other large parties and super overwhelmed. I asked for sweetener for tea and never got it. Our cook was terrible and noticeably frazzled. We were sitting on the end of the table and by the time he made it around to us he was out of vegetables and shrimp because he was giving too big of portions to the other people at the table. They have changed their sushi menu to a handful of options and it's just super disappointing. We typically go for my husband's birthday but if I can help it we won't be back. read more

It's sad to see everyone is giving such terrible reviews. I've been coming here for years and this is still one of my favorite hibachi places. Great service and best hibachi. My go to hibachi meal is the Samurai Treat, the fillet mignon and colossal shrimp, with chicken fried rice. read more

We had a 6:15 reservation. It is now 8:15 and we have ordered but the chef has not even come to our table. The server is lovely, the hosts were rude and we are unlikely to ever come here again. This is an eat before you come situation. The problem is when your old and eat too late you get indigestion - Thanks Benihana!!! read more

Benihana - Memphis - no chef yet..... - Sushi Bars Near Me - Memphis, Tennessee