The time from getting seated to actually getting food on the cooktop was about an hour long. Our server seemed inexperienced and messed up our order. The chef tried to make up for it but ultimately was confused and we did not get the proper courses. As far as the 'show' part of the hibachi experience, it was not very entertaining. I think it was a busy night as we overheard other guests complaining about wait time. The bathroom floor was slippery and I notified the staff who didn't address it. We made the best of it, but I would try a different option for Hibachi as there are others in the area. read more

I rarely leave negative reviews because I understand restaurants have busy nights and mistakes happen. However, my experience at Benihana on July 16 around 9:15 p.m. was disappointing enough that I felt it was worth sharing. It was my birthday, and I had received a $50 Friends With Benefits birthday certificate. Before coming in, I called because the email didn't contain a QR code or clear instructions. I was told that all I needed was my Friends With Benefits account number to redeem the reward. At no point was I told I would need to download the Benihana Loyalty app. My friend and I arrived before closing, fully aware it was late. If we had been told the restaurant couldn't provide the full dining experience that night, we would have completely understood and happily come back another day. Instead, we were seated, immediately told, "You guys have to be quick," and treated as though we were an inconvenience. Since it was our first visit, we also weren't told that Rocky's Choice, the six-course meal, included a choice of fried rice or noodles. No one explained the menu or even asked what we wanted. The biggest issue was that we didn't receive everything we paid for. Our meal was supposed to include rice and ice cream, but we only received the vegetables, shrimp, chicken, and steak. When we asked about the rice, we were repeatedly told it was "coming right up." We waited 10-15 minutes while our food got cold before finally eating without it. After we had already finished, someone came over and asked, "Did you guys still want that rice?" At that point, what purpose would plain white rice have served? Had someone simply told us the rice wasn't available, we would have understood. Instead, we were left waiting for something that never came. We also never received the ice cream included with the meal. We paid for a six-course meal but didn't receive the full six-course meal, and no one apologized or attempted to make it right. The most disappointing part of the evening was the manager, identifiable by a neck tattoo. When I tried to redeem my birthday reward, he insisted I needed the Benihana Loyalty app, despite me calling ahead and being told my account number was all I needed. When I couldn't find the app, he spoke to me in a passive-aggressive, condescending manner, even though he couldn't find it himself when he took my phone. Instead of acknowledging the issue, he handed my phone back and walked away. We eventually figured it out on our own. To make matters worse, the staff asked if we were celebrating a birthday, and I told them it was mine. They later sang Happy Birthday to the table next to us but completely skipped mine. I understand we arrived close to closing, but that doesn't excuse charging customers for a six-course meal without providing everything that was included or treating them disrespectfully when they follow the instructions your own staff gave them. If it was truly too late to provide the full experience, all someone had to do was tell us--we would have gladly come back another day. Instead, the restaurant accepted our business while making us feel rushed, dismissed, and unwelcome. Unfortunately, this was my first experience at Benihana, and it left me with no desire to return. read more

This is a disappointment and a toughie ... We came for my birthday due to a generous $50 birthday reward from the company themselves (easy sign up with an interesting app name). My, my, my, how this spot has changed over a ten plus year period! Service was warm, albeit slow. We had reservations and were promptly seated with another couple, then a single man. Beverages came out quickly, but then we waited and waited for soup and salad... I was so hungry and was truly puzzled, as it wasn't crowded at an early 5 pm. time. We thought our server was Armando, who took our orders, but then Rob came over and introduced himself? He was cordial, funny, and a great cook. All enjoyed our conversation as well. Yummy soup; not good ginger salad though; my only food "ding." No more fun fanfare of the "onion train" and tricks, as expected, and what Benihana is known for... Rob did a few fun things but it just wasn't the same :( Our chicken fried rice, my scallops and filet were amazingly delicious and served perfectly (rare for moi). I also loved the seasoned zucchini and white rice! The Yummy sauce truly lived up to its name!!! I used my whole small plate all over my dish! Although they knew and wished me a happy birthday, no singing like at another table earlier, or complimentary ice-cream. I don't care for being in the spotlight, but felt cheated. Props to the sweet hostesses, Courtney and Tina. Sherrett, the manager was nice too. I think he listened to my ginger salad comment. Id go back with a coupon, knowing what to (and not to) expect. read more

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Unacceptable service slow everything half hour before even received my drink. I ordered the samurai treat (steak and shrimp for the price I of dose not include fried rice and I only received any rice at the end. The food was below par over all. I would never recommend. At the end of the night there card readers didn't want to work for me... took another half hour to charge me. This may have been the worst Mother's Day experience ever read more

Service was ok. when you walk in, it looks a bit run down, but the hibachi grills are at another table which you're put into groups based on your reservation time.. food was edible. Some things like the yaki soba were just drenched in sauce.. you can taste the saltiness but there's not much depth in flavor. Our hibachi chef was pretty engaging which helps! It's cute they offered a photo as a souvenir at the end though read more

The food was cold, the drinks took forever. Very slow with service I got a beer and as I'm writing this it's still not here..... at least 15-20 min for a single beer.!! Very tight fit not comfortable.........first and last time! read more

Benihana - Been like this for 45 min they gave me cold dumplings that's it no service whatsoever..... - Sushi Bars Near Me - Pennsauken, New Jersey

This review is by no means an expression of the staff who cooked and served our food. This review is based on an experience where we did what was needed by making a reservation and the time nor wait afterwards was respected. When we arrived, we had a 6 PM reservation. When we got there at 5:40 PM, we were told that it would be about 30 to 45 minutes. Then, around 6 PM, we were told that it was going to be about another 30 minutes. Since we came specifically for hibachi, we went across the street and ran some errands and we're called to come back. We were then sat around 7 PM and didn't eat until probably around 8 PM. We had kids at the table who were beyond hungry, and there was nothing done from the manager except offer a 15% discount which barely covered the tip. The food portions were very small even though they were cooked very well and the chef was accommodating. Wouldn't recommend. More staff and explanations of realistic time are needed - they shouldn't have taken reservations if they were unable to accommodate or offer realistic times. read more

Went in as a walk in so we waited for about 20 mins. Not too bad. Got seated and noticed the grille was dirty had left oil from the previous cook. There was a make shift air duct this wrapped around the restaurant. Which I thought was odd. The people next to us asked for plastic forks and cleaner plates to eat on. Food was below standard. Chicken was over cooked and felt like I was chewing a well done steak. Definitely not worth the price and visit. This is my first and will be my last time visiting this location. read more

The service was very poor! Our server was slow order was not put in the system right . Was unable to eat with my husband had to wait for my food and we did hibachi. Also we ordered dinner portion and got lunch portion. Will never eat at this location again. Also when did Benihana stop employing Asians to cook the food. Just saying read more

The cook did a great job! He was friendly, professional and entertaining. The food was made quickly enough but we had to wait a very long time to get the check. We sat down at around 12:10PM and didn't leave until 2PM. When they brought the check , we paid it right away because we had to leave but when we got to the car we noticed that each Margarita was $19. This was not a top-shelf margarita so we couldn't understand why $19. The restaurant is in Pennsauken, NJ not New York City. I called the restaurant and spoke with the manager and she said that's what the restaurant charges and there isn't anything that she can do about it. I told her that I totally understand that it's not her fault but we will be boycotting the restaurant going forward. Their prices have skyrocketed and their service has gone downhill over the years. read more

This was so horrible I would never recommend going here. I love hibachi but this was the worst experience I've had in a very long time. The worst part was there is a $7 upgrade charge for fried rice.... If you didn't pay you just got plain steamed rice on your plate and then the okay zucchini and onions with your meat. There wasn't even broccoli. And it was still $40 for chicken. Just horrible don't waste your money I promise read more

We were visiting from Los Angeles and was craving Benihanas. The service was amazing from our waiter Armando. He was attentive and very nice. We also had chef Kyrie. He cooked a delicious meal and was very clean when cooking! read more

Benihana - Sushi Bars Near Me - Pennsauken, New Jersey

DO NOT ORDER FOOD HERE!! Absolutely disgusting. I only ordered from here because take out/delivery reviews were not bad and i had a giftcard. I should of went with all the horrendous reviews on here. First i set a pick up time of 9:00 and got there at 9:01 to be told my food was not ready. It was finally ready around 9:20. No biggie ... except they were not busy. The food was literally inedible. It was so disgusting and tasted soaked in butter and grease. I am NOT a picky eater by any means but when you spend $76 on food you expect to get some good tasting food. The first picture is $48.50 worth of food. Didnt even get rice with it i (even though its supposed to be included) had to order that seprate. And it was straight butter on rice with one pice of shrimp chopped up on top . The sauces are TERRIBLE and taste nothing like yum yum sauce. I also ordered a california roll thinking if the rest isnt great i can always eat that cause i mean who messes up a california roll. First piece was ok so tried another and literally spit it all out. I guess sitting it on the counter for however long before i came to pick up may of done that. When i called to complain and asked for money back (i actually said i dont want the gift card amount back just the $25 i paid.) The manager who mumbled into the phone told me that i had to drive the 20 minutes back with the food and they can replace it or refund me. I asked if he was going to pay for my gas too since they wanted me to drive all the way back. This place needs to be put out of buisness. I eat hibachi alot and this is by far the most disgusting thing ive ever eaten. I will say the host when I walked in was very nice and polite and was also polite when i called. Thats about all they get from me. read more

Benihana - Hibachi rice with "shrimp" rockys special 5 "course" missing rice and those 3 pieces of shrimp for an apetizer. And California roll - Sushi Bars Near Me - Pennsauken, New Jersey

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Dallas and Jenny and Courtney were all amazing. They accommodated our party for my daughter's birthday. This place deserves more credit than is currently shown. My entire family from parents from Canada and brother and sister travelled and they made us all feel great. Dallas was engaging with the children and Jenny was very attentive and made sure we were taken care of. Courtney knew we where coming late and pushed the time back because she saw it was for my daughter read more

Upon walking in i was not greeted. I sat at the bar still no greeting. Menu was just handed. I was the only one there. They open at 11 am. It's 11:32 am and the women's bathrooms appears that hasn't been cleaned in MONTHS the smell is apparent from the bar as well.. mid service mid food. tipped for literally nothing should have just gotten take out.. Was told I would receive a follow up and haven't lol. horrible never again read more

Don't go - we waited two hours to be served before giving up. We tried to be good sports for a while but two hours is ultimately too much. I don't blame the staff, I'm sure they are trying and this is a nightly occurrence so they are burnt out. I added the photo of the bathroom. read more

Benihana - Bathroom - Sushi Bars Near Me - Pennsauken, New Jersey

gave little ass portions rice an steak was burnt ordered chicken didn't get chicken server was good person tho

The scheduling is unorganized. The cook took food from off of another guess plate. Then, continued to cook on the same grill, with the same utensils. It was my daughter sweet 16, from Hell's Kitchen. Terrible experience. read more

Benihana - A plate of onions, that sat on my plate alone for approximately 30 minutes. - Sushi Bars Near Me - Pennsauken, New Jersey

Food and device was good but everything else was subpar. The place is in desperate need of an update and there was no hibachi "show" from the chef. It wasn't just at our table, it was at every table. Our chef barely even spoke so it just ended up being an expensive better than average dinner. read more

Poor service, too much clowning around and talking over the food by the chefs, we had Sharon, she was annoying and a corny comedian, I did not come here for comedy, I will definitely not return, word to the wise for Sharon, NEVER overstep someone's boundaries. you don't know what people have going on in their lives, and Sharon should never tell someone how to react, if they're happy or not. Poor job Sharon maybe the Karens appreciate you. I didn't and don't! read more

Benihana - Poor worker Obnoxious Corny jokes - Sushi Bars Near Me - Pennsauken, New Jersey

We came in late on Thanksgiving for a family meal. We all traveled from different states to be here. The service was great, very friendly and patient with our large group. The restaurant was not busy and many tables were dirty. The staff were doing the best to answer questions about one of our party being gluten free. It was questionable if they received a meal free of gluten. The food itself was ok. Nothing great. The GF person said her food was bland and not worth the price. It was apparent the cook at the table was ready to leave. He performed the cook without flair or enthusiasm. This is understandable but disappointing to the kids at the table. Overall, the price we paid was not worth the meal we had. read more

Went to Benihanna's decades ago and it was expensive, but the food and ambiance was excellent. The one I went to last night, same building, wasn't. Apparently now a franchise. Lets start with the ambiance. The place was cold and drafty, even with the tables turned on. The floor was carpeted and dirty. Spilled food on the floor. There was a clear soft plastic 20 inch round pipe, that hung from the ceiling, that circled the room, with condensation lying in the bottom. What this was for, I have no idea. The food: I had the Hibachi steak with the usual vegetables and a chicken fried rice. This also came with soup and salad. I had water to drink. The soup wasn't very tasty or hot. The salad may have been made yesterday as you could tell it was right out of the fridge with the lettuce wilted and water at the bottom of the bowl. The Hibachi steak was so so. Cooked well done and not cooked to medium as I asked. It also had a lot of gristle. Not tasty. The vegetables were julienned instead of chunks making them a bit hard to eat. Also not very tasty. The fried rice had no taste at all. Only way I could eat it was to put the ginger sauce, that came with the steak, on top and mix it in. Water had no ice. The chef: Entertaining, but he could have cooked more than one thing at a time, as that's the way it was served and eaten. Price: Four people over $200. It really wasn't worth the cost. Needless to say, I won't be back. BTW: Woke up at 3 AM with my stomach hurting. read more

New Year's Eve 2025. Restaurant is a disgrace. Dirty. Bathroom full of trash. Employees are OVERWHELMED. A very bad experience. We are finished. No excuse. If you can't keep up, DO NOT overbook the restaurant. A real shame. We have been coming here for 28 years. No more. Horrible. read more

Amazing food!!! Jenny and Jun are the best!! I'm definitely coming back soon. Even though I'm almost an hour away.

Ate here around 25 times over the years and my last few stops was a complete disaster. The bar room had half their tables unavailable due to storage and the bar area was FILTHY. The check in and hostesses had the warmth of Don Rickles on his worst day ever. Here is a bit of info that few people know. Tony is the actual poster child of Benihana. Haven't seen him at this spot in a long time thus I assume he isn't around anymore. Stunning that the place of "Mr. Benihana" is the worst Benihana in the chain. When I constantly saw Tony the place was spot on. Weird seeing Tony's photo multiple times here a week in Vegas on I-15 billboards, other billboards and Vegas Weekly. While his home base was Cherry Hill. Servers and cooks have always been attentive. Food quality has been going downhill for years. If never been to Benihana I would go for the experience. However this one leaves a lot to be desired. read more

Food was alright for a run down beaten up restaurant. Staff is very slow, manager wasn't very welcoming. The one chef Frank was a rockstar great guy, the only bright spot on an abysmal restaurant. read more

Not necessarily my favorite, however the server was attentive and accommodating. The service was on point. The ambiance of the place was decent. I sat at the bar and was able to see how my drinks and food were made. Over all: 3 stars because the rolls weren't what I expected. The shrimps were delicious but I'm not a fan of sushi rolls with cream cheese inside (I may have some texture issues lol). I just don't find cream cheese flattering to sushi rolls. The staff was very accommodating though. read more

Benihana - CHILI SHRIMP ROLL - Sushi Bars Near Me - Pennsauken, New Jersey

What the heck happened to Benihana ?? I guess the same thing happening in the world. Going down the tubes ! I use to really enjoy the food and the experience here . But , now everything is different and not in a good way. If you're expecting the traditional sauces and portions, just don't !! Nothing is authentic anymore ! Prices through the roof . I been coming here for 26 years, but unfortunately I won't ever be back ! ( it was sad to come here to visit after not being here for years and come home to such a disappointment .) New owners - new experience . Just Meh ... read more

Excellent chef and service. Solid food particularly liked the vegetable fried rice. Lunch special is very filling.

The worst Benihana I've ever been too it's a slow Tuesday night should be routine but no they are under staffed with only two chefs on the floor reservation was for 7:30 couldn't get a chef until 8:30 he was absolutely rushed and the food was barely ok this location is honestly a disgrace to the brand by far the worst experience I've ever had with the franchise this place needs a serious overhaul or should just be closed it's that bad also forgot to add the chef accidentally knocked over the rice bowls serving me my shrimp because he cooked the rice last for whatever reason and some of my shrimp fell on the table and he definitely put the shrimp off the table on my plate like bro this place is crazy and I don't even blame the chef they were clearly over worked and stressed the management here is just clearly poor AF read more

Been here since 7 with a reservation. It's 8:20 and only been served water . The manager came out nonchalant. I hate it here . Ruined my grandson birthday read more

Benihana - Water was all I was given after being here over 90 minutes - Sushi Bars Near Me - Pennsauken, New Jersey

We visited this location when my wife received a $30 discount for her birthday. We decided to do the sit down restaurant portion. My first impression, it was interesting that I had to bring the menus to the table myself and just pick the table myself We ordered a sushi platter for the app. The soup and salad with the hibachi were great. Our sushi app was good. We were happy with our main meal. They took a photo to at happy birthday and our surprise they gave us the photo attacked. The women doing out waitress and photo was awesome. She came off like a manager and gave us a fun experience for her birthday. Hibachi places are all the same. I enjoyed this experience how they treated us for her birthday. The $30 was a nice incentive. You have to go M to Th though. Still worth trying this place out. read more

Benihana - Sushi Bars Near Me - Pennsauken, New Jersey

Bland food and no performance from chef! I went for my birthday on a coupon and It was so overpriced for me my kids dad and our 2 children. Almost $200 never again read more

Chef Kareem was great, excellent with my sons and presentation and performance! My son said his food was "bussin". Our server Alana was great as well. Disappointed having to have to pay extra for a side of fried rice, thought that was included. This dinner was expensive, but we did have fun. Went early and had no issues getting sat right away. read more

Just want to give major kudos to our chef, Kareem. He made my son's first hibachi a great memory with plenty of fireworks! Kareem was personable and incredibly kind! We always love returning to this South Jersey staple read more

When I walked in, 3 employees were sitting next to the front counter, talking and eating. I waited a while to be greeted and the "hostess" said you picking up and asked my name in a rude fashion. Then just handed me my bag. I will never order from this location again. read more

We took our two young girls to this place and they loved it! So much food and Chef Leo was a riot!

CHEF JUN- Awesome Chef- we will be back!!Best food and fun Iv had in a long time!! Great experience!! Very siting from California!! read more

Benihana - Family- Delicious Food!! - Sushi Bars Near Me - Pennsauken, New Jersey

Ambiance was awful. Run down and dirty. Service was okay. Really the only decent part of the meal. Food was bland and overcooked. Why ask how you want something cooked if you're going to do the opposite? This location needs it menu prices to reflect the quality because right now you're serving 5 star menu prices and giving 1 star effort. read more

Chef Orlando was the best!! Great drinks Great atmosphere Great service Coming back in the future read more