They came out and said they couldn't get a camera down the line because it was broken. Said he couldn't clear the line because it was broken. No charge so at least there's that. I went to Home Depot and rented a snake. I cleared the line!!!!!!! That's been a year now. The line is still cleared. Totally incompetent plumber. I don't know which yard they came out of but it was this company. read more

We were having a recurring problem with the flush valve on a new toilet. The leak kept recurring draining into the toilet, so there was no water on the floor just the water level continually refreshing itself wasting a lot of water. The toilet was purchased and installed by BF Plumbing. And to their credit they were out promptly each time I called that the issue continued. After calling the office this last time, Josue Garcia-Rivas arrived later that afternoon. He was prepared for the work, having already read the history of the problem and attempts at its fix. After his examination his recommendation was to replace the entire toilet. The rationale was that it was addressed so many times without attaining a solution, the only thing left was to replace the unit. He showed up the next morning with the new toilet and installed it in a very efficient and professional manner. He kept the area clean and made sure he cleaned up at the end. All good. I highly recommend BF Plumbing services. read more

Athens fixed the faucet issue and the clogged drain quickly and with very little mess. I will call him again.

The service repair person was very competent- it was a Sunday and they came out same day. I like that he was in and out and did an excellent job. I will use Ben Franklin plumbing for future repairs. read more

I had an issue with the technician not explaining to my wife (I was at work) the cost to my wife for relighting the water heater pilot light. I was charged $130 more and we did not understand the $79 was a service call. The owner/manager contacted me, apologized and refunded the service call. Well done. Thanks to them and would reccomend them. read more

In response to the owner's statement, I'm just going to reiterate everything that was wrong with our experience with Benjamin Franklin Plumbing. · It was exactly $376 for a toilet installation + a $70 extra charge, that apparently is demanded this no matter what. · They may or may not tell you about this extra charge. · It was a brand new toilet, and pulled right out of the box. · After the installation, the plumber left the toilet leaking. · When he came back, he was rude. · The plumber refused to guarantee his work unless we paid more money on top of the $445, because we had purchased the new toilet from Lowes, and not from Benjamin Franklin Company. · We ended up installing the toilet ourselves. · This company admits they do not itemize their parts and labor, because they know they are severely overcharging you. About the $70 extra charge: This is not a minimum charge, which would make sense, It is an EXTRA CHARGE, on top of the work they will do once they get there. We were not informed of it. There was no text/email about it either. Pictured below are the only text messages we got from them. The owner disagrees, but other people have had the same experience. The reason why this is bad, was because: 1. This was a service we didn't ask for. 2. We didn't even need it. We could have gotten the toilet repaired the following week. We never asked to pay $70 for a plumber to arrive in three hours or to do any of the aforementioned tests. And then once the plumber installed the toilet, he left it leaking. This was a steady drip that could have potentially caused damage in the rental home it was being used for. We ended up replacing the seals around the tank to be thicker and installed the toilet ourselves -- for much less than $400. This owner admits that the company does not itemize the parts and labor: she is essentially admitting that Benjamin Franklin Company is not transparent with their costs. Even if that is industry standard, find a plumbing company that's actually honest. read more

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Excellent, prompt and courteous service. Highly recommended. Grateful for the competence and professionalism of this business.

$394 to install a kitchen faucet that I supplied. I wasn't expecting such a high price for an hour's worth of work. Plumber, Montago, was proficient but I cannot recommend this company due to the high fees. read more

Benjamin Franklin - Delta Grant pull-out kitchen faucet. - Plumbing Near Me - Fort Worth, Texas

No, I was not satisfied with my level of service. The whole experience was not the level of service I would expect to receive when paying this amount of money. Some of the issues are listed below: -Pricing changed during the install due to plumber not checking to make sure the line he cut was connected to anything else besides the backyard hydrants. He cut the line for the backyard which was also connected to the cold water in the house. So they came back saying it would be 5000 something more dollars to fix but were able to get it down to 2100. -Cut one of the hydrants out of the yard but left 2 inches sticking out of the ground instead of making it flush. Did not bother cutting out the 2nd hydrant out like said they would. -He left without checking to make sure the water was running. My Dad was there and checked and had to call dispatch to call him and tell him the cold water was not working and that is how we ended up with the price increase noted above. You think a plumber would check these things before leaving a job that is "complete". -There was dirt left on my walkway at my front door and on the house. Also, on the wall tile in the bathroom looked to be blood but might have been dirt. All this was left for me to clean up. -Ran the plumbing outside the house instead of under in the crawl space and in the garage it was ran on the outside wall instead of inside. (pics attached) When he was selling the service, he said they would drill through the foundation to run the pipe under ground. When we asked why he ran it through the crawl space vent holes he said they do not drill through foundations. -Left the old pipes exposed in the garage instead of removing them or cutting them out. My dad removed them and even mentioned something about the copper pipe that was still in the wall and the plumber still just left it there. -In the garage instead of running the plumbing through the studs he just went over the top of them. We were planning on putting sheet rock up in my garage and now the plumbing causes a problem. -The grounding of my house was cut when replacing one of the old galvanized pipes and it failed inspection and they told me I would have to have an electrician come out to do it at my expense that this was not something they did. After speaking to them and letting them know that we were not happy about this they did have an electrician come out and ground the house me with no charge for me like they originally said. I would not recommend Ben Franklin Plumbing to anyone and even steer them clear of going with them if they were going to. read more

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I had contracted Ben Franklin Plumbing to move my gas line in my kitchen remodel. I was in communication with them for several months on the progress of the work. I scheduled and put a down payment on the job totaling around $3690 and confirmed a date and time. I received 10 reminders of the appointment time and date and on the day of nobody showed up. This is even after I had a text notification that the plumber was on the way at 8 am. After 4 hours of waiting I called the office. They then rescheduled the work for the following day. I had to call another company to dig the trench Ben Franklin had said they would do and never showed up. The other contractors worked until 9 pm digging my trench with the intention of Ben Franklin finishing the plumbing. The next day Ben Franklin came out and told me that they cannot do the work for the price agreed upon in the original quote and left me high and dry with a shrug of their shoulders and a "sorry." Still waiting on my down payment to be reimbursed but this will take 3-5 business days. I would never recommend this company to anyone asking and cannot believe their lack of integrity. Photo below on where the work was at when they left me high and dry. read more

Benjamin Franklin - State of my house when Ben Franklin abandoned me. - Plumbing Near Me - Fort Worth, Texas

Fridge expired Monday. Bought a new one Tuesday. Installers could not connect the water line because previous line had been cross-threaded. A plumber would need to put in a new valve. Simple procedure, they said. Jose from Ben Franklin responded. Said it would cost $720. After I woke up from a dead faint, I realized I was out an $80 service call even if I elected to pass and try someone else. Plus, no guarantee on what the next estimate would be. Unhappily, I told Jose to proceed. He did a fine, professional job. Still, I was shocked to discover that the valve wasn't made of solid gold after all. I've since heard from many others with similar $$$ experiences with this company. They got my money this time. Never again. Beware. read more

Be careful! I just wanted a second estimate. First plumber:$343. BFP: $1100! As you might guess, I went with the first contractor and they were great. Reading the reviews now, I realize this is what they do. Next time I'll consult Yelp first. read more

New home owner, not much experience with regards to plumbing. Benjamin Franklin Plumbing from my experience does not have ethical integrity, employing plumbers or allowing plumbers to use their brand. My plumber came to assess my issue, paid for a service fee looked around the house, checked the water meter, and water pressure things that anyone can do and provided me with information I already knew. Then charged me for a "diagnostic fee" on top without even fixing or letting me know plumbing issue in which the call was made for. And they wanted to come back and dig up the yard in order to rule out possible issues. New home owners Steer clear of this company and find a more ethical and family oriented plumbing provider. Benjamin Franklin (depending on the plumber) will scam you for your money. Oh and called another plumber which is more trustworthy gave me advice over the phone for FREE and said if it did not help they will come out and see free of charge. I got scammed it is a learning experience for me however I would like to help save other individuals money. Update: spoke with the management team. Resolved the issue regarding the Additional "diagnostic fee" Great management team. Only reason it's 2 stars But Be CAREFUL the plumbers who go into homes will lack integrity and ethics read more

Kitchen faucet was not dispensing hot water. Plumber came in, gave it a cursory look, then said it would be better to replace the unit. He then pulled out his catalog, with faucet prices starting at $1,000, a 500% mark-up from Home Depot. The installation would be another $495, but he said he would waive the $50 service fee. What a nice guy. As a retiree on a fixed income, I think that it's predatory to attempt to upsell as your first reaction. We have used them in the past quite a bit, but I am done, now that I have seen how they operate. He did show up on time though. read more

My kitchen sink leaked due to it being set up wrong--I've owned my house since 2009--they fixed it and called regent restoration to come out for me. read more

Had them come out for leak detection and cost me over $1,500. They quoted me over $6,000 to repair. Had the slab dug out by another contractor and there was no leak where they said it was. Tried to talk to a manager but just got run around with every Benjamin Franklin number I called saying there were only an answering service and did not have the number to corporate. It's bad enough they are way overpriced but they don't care about making it right with customers. Do yourself a favor and find a local plumber, would never recommend to anyone! read more

We had an emergency leak in one of the upstairs bathrooms and Joe Azcona arrived right away and had everything fixed in a couple of hours. He was very professional and took the time to explain exactly what he was doing and how much it would cost. He was awesome and I highly recommend him and Benjamin Franklin Plumbing! read more

Need a plumber? Do not call Benjamine Franklin under any circumstances. I had a wall hydrant damaged due to the freeze. I have used thyem in the past for a dimilar situation with good results. Not this time. A wall hydrant had freeze damage and i called them to repair like I did last tim in 2019. Technicial shows up, diagnosed he issue and insists he remove brick from my house to diagnose the problem. told him the guy from Franklin who fixed it befor jsut removed the damaged part and replaced it. He kept insisting he remove bricks to diagnose the problem and would not juts remove and replace the damaged part like the technician did in 2019. I fond the part at Home Depot for 50 bucks and replaced it my self Franklin wanted to charge over 500 bucks ro remove and replace a 50 dollar part. What a rip off! read more

We had a relatively simple plumbing problem that left us with no water. We were somewhat wary of the less than stellar reviews, but they were the first ones we could get out to the house and we went for it. I'm sure the plumber that came out could have done acceptable work, but due to their corporate policy they will not do any work on older galvanized steel pipe. This would have been nice to have been brought up a head of time considering the vast majority of houses in our area have this type of plumbing, and especially considering the undiscussed service fee. A fee that they collected to come into my bathroom, look at the pipe coming out of the wall, and say we won't do anything. The whole visit took less than five minutes. Does that warrant a $79 fee for plumbers to come out and not work on plumbing? read more

My mom had problems with her bathroom plumbing. He told her it would cost $48,000 to re-do her bathroom pipes. He would have to dig up pipes from garage to bathroom because all the pipes was damaged. My mom is a elderly person and don't have that kind of money. We immediately knew my mom could not stay in house. Move my mom to my house until we could figure out what we could do. After a couple of weeks we decided to get a second opinion and glad we did. The new plumber did the same as Benjamin Franklin tech but the results was different. He figured out there was a shirt in the line and didn't need all the work your company said it did. How did we go from $48,000 to $1,200. Your tech should be a shame of his self. His wrong assessment put me and family in a bad place not knowing how we was going to pay for this. I hope Karma gets you back on how he upset my mom. What goes around comes around. It might not be this but it will be something. I might get my story to everyone but I will get it to some. BAD COMPANY VALUES read more

Around August 2016, I paid $5250 for a tankless water heater. The plumber that installed it did not do it correctly and it DID NOT PASS THE INSPECTION THE FIRST TIME with the City of Fort Worth. Another tech that came to my house was named Wes. Wes was rude to me several times until I told him to leave my house and out of revenge, he spit wet gum on my porch that I had to clean up. I wrote a review the next day online. The office manager, Courtney called me up very confrontational and very unprofessional. She told me she didn't believe Wes spit gum on my porch and she was very rude. She told me to never call them up for maintenance in the future. She screamed at me on the phone to listen to her and I hung up on her. Then they mailed me a $25 coupon for a future service in the mail. I put it in my recycle bin. After that, I had to call them up several times for issues with filter system in 2017 and 2018. Each time they came out, I always opened the door and greeted Bo the service tech manager but he was always unfriendly to me. At the end of the service session, I always said "thank you" to him multiple times and all he said was "uh-huh" and didn't even look at me. I had the impression that he didn't like me and was annoyed with me all the time. Not good customer service at all. read more

Nick is a friendly guy that was a pleasure to work with and he knows his stuff. He gave me several options to consider and called to get everything delivered that he needed to complete the work I requested. We had a good conversation about a lot of topics as he worked. I was concerned about getting a leak fixed the week of Thanksgiving, but he was able to do much more and upgraded the fixtures I was using. Great work from a great guy. read more

Oh yes this is a correct review. See how they lie? I live in Dallas. They did not contact me. And my review didn't come off Yelp because the encounter is true. You will soon believe you're dealing with scam artists if you choose Ben Franklin. read more

Nicholas Fontenot came to my house to give me a very thorough quote. He explained everything to me in detail by giving me the pros and cons of having a tank and tankless water heater. He talked about inspections and maintenance requirements. I was very pleased with the service I received. read more

I had a drain clog upstairs and they charged $423 to unclog the drain. I think that is excessive, but paying them $69 for nothing is not a good optbecause I can't miss work and wait for another plumbing company to come out, I paid this fee and will consider it the cost of learning a lesson about that company. I suggest you ask for an approximate price before letting them dispatch to your property. The office manager called me to get a better understanding of my concerns. He explained that there were additional costs based on the difficulty of the access. After further discussion with management, I am satisfied with the service and resolution. As a result, I increased my rating to 3 stars. read more

Very responsive and totally professional! Had me up and going within a few hours. The plumber that responded to my call was professional, fast and did a great job! read more

Buyer beware. They price gauge you if you live in a gated community. To "fix" simple seals in a toilet costs over $269.... Better off just buying a brand new toilet and not deal with them. read more

Always on time. Alway competent. Always courteous. Always communicate well. Always offer options.

Only interested in scamming customers. Initial plumber requested items to be changed out that didn't need changing. Replacement parts were of cheaper and lower quality then original items. I will never use them again read more

We spent thousands with this company, always paid in full, both A/C & Plumbing services. After paying in full ($3400)for the last job, days later I received a call- I gave credit card info over the phone for them to collect an additional $200 from us for not renewing a monthly A/C (not plumbing) annual membership fee. No worries, understood and I politely gave them their "$200" credit back. A week later my husband received a rude voicemail Announcing she was the VP Of Benjamin Franklin and the work would not be under warranty until $200 was paid..blah,blah. Talking to us like we were criminals with a very Unprofessional tone! Now remember, week before they called and got my cc info for the additional $200! I can assure you that because of Ms Vice President Courtney, Benjamin Franklin Plumbing company has seen our last dime! read more

I've used Benjamin Franklin before and the work they do is fine, but their business practices are why I would recommend avoiding them. Technicians seem to provide as little information as possible and offer the highest possible estimates. I recently received a postcard offering a "FREE SERVICE CALL"- the postcard goes out of its way to explain that the service call fee is waived...but it's only fine print in parentheses at the very bottom of the card that makes clear that this fee is only waived if you have the technician perform work that day...and "Service fee will be waived if work is done at time of call" definitely doesn't make clear that diagnostic work doesn't count. I just had a technician out to take a look at the hardware in one of my toilets that is acting up, and he was here less than ten minutes. He didn't even really look at the problem, just listened to me and then said he would completely rebuild the inside of the toilet tank and quoted a price of $285. Because I'm not having them do that work today, I paid a $69 service fee for work that they might as well have just done over the phone. In short, there are plumbers who will do free estimates, but Benjamin Franklin will not only trick customers into paying service fees, but will then highball estimates for repairs without actually diagnosing or explaining problem. Don't call this company. read more

I had a leaking valve on my washing machine feedline. I desperately needed a plumber so I called Ben Franklin despite the bad reviews. No one else was available. For $89, a very nice technician came out and told me I had a leaking valve (which I already knew) and they would return in the next few days to fix it for $789. Fortunately,I was able to locate a different plumber who came out on Sunday morning and did an excellent job performing the repair for under $200. The job took less than 30 minutes. Ben Franklin is a scam. Buyer beware! read more

Buyer beware!!! The Technicians will try to rip you off! $200.00 flat rate for hr. Tried to charge me 3 hrs for a one hour of labor. (cleared a simple tube). Called his a$$ out! So obvious he was just juicing time! Had I listened to his suggestion to check some b.s. pressure something I would've ended up paying a Grand if that!!! read more

Alie-----The BEST. Upbeat and friendly. Wore carpet protectors on his shoes both visits. Showed me the busted pipe behind the wall to the garden tub. Told me what it would cost to fix. I had already had a competitor come out, and he had cut the dry wall to expose the pipe, so that had already been done. Since I got a better quote from Ale, I chose them. Alie came back out after the weekend, fixed the pipe--again-showed me what he had done to repair the pipe. He cut the edges from around the old pipe and put in a new pipe piece, and secured it. I will never use anyone else but Ben Franklin. Plumbers are a crap shoot, because it is deregulated now. Go with licensed plumbers that are not working off a commision. read more

I have had a broken garbage disposal for almost 2 months, and then I had a tremendous leak in my water system occur just this last week. Due to some outlying issues finances were tough, and Richie from Benjamin Franklin plumbing worked tirelessly to find a way to accomplish both tasks and make it affordable. He was incredibly professional and the work done inside the house was done spotlessly, and I received a five year warranty on the garbage disposal. He tested retested and then tested it a third time just to make sure there were no leaks no improper fittings and that I was going to be completely satisfied. The next thing he worked on was the leak outside the house. He went above and beyond to work with in my budget and accomplish the work that needed to be done. The professionalism and quality of work was beyond reproach. He took extensive time to review the entire house and provide additional recommendations for the future completely understanding that there was going to be nothing possible at this time due to my financials. I also appreciate the fact that the work being done on two separate appointment times both times were met, both times I received calls prior to the arrival, and they even waited as I was a little bit late getting off of work today. I don't know everybody at Benjamin Franklin plumbing, but I can recommend Richie, the supervisor he worked with, and the dispatcher on both appointments. read more

Benjamin Franklin - The never ending source of materials. - Plumbing Near Me - Fort Worth, Texas

I have no way of knowing if they are good plumbers. I booked online with a 2hr window on the day before Thanksgiving, I received a conformation email that they would be there Friday the day after Thanksgiving. I then received a phone call telling me I would have to put on stand by since they were booked solid. I then received an email stating I would have a plumber out by 5pm with no wording of stand by. At 3pm I received a call that they couldn't make it and my family would have to be without hot water until the next Monday. Now they are promising an appointment at 3 to 5pm Monday. They had better be the best and the cheapest company out there for me to change this review. An update: The tech that came out, Don was outstanding. He was fast, understanding and was very knowledgeable. The techs won me over but the office staff need to take some courses on customer service. That goes from the call center people all the way to the operations manager. Because of Don I raise my rating to 3 1/2 stars. read more

I have no idea what their workmanship is like, They did show up with the 2 hour window for the estimate. After receiving said estimate to insall a tank less hot water heater, I paid the $59 trip charge and we parted ways. I do most of my own repairs I what things costs and what skilled technicians are worth. Let put it this way. If you to need spend a bunch of money as tax write off, these are your guys. read more

No warranty on their work and the work done falls apart in less than 3 years . Do not use this establishment at all or you will be suffering from further plumbing failure due to negligence - This work was done by the Ben Franklins plumbing that service Arlington read more

Absolutely terrible and dishonest service. We called them to help stop 2 toilets from running. They guy told us we needed to buy to entire toilets to fix the issue. I'm not stupid! We also asked if they would diagnose an issue with the water heater. The guy said "We won't touch it because it's out of warranty. He then continued to tell us that we need to maintenance every year. Now, how are we supposed to get them to maintenance after the 2 year warranty runs out? Makes no sense. Next he said "Just run it until it dies without fixing it". What the? Where's the logic in that. Clearly Ben Franklin doesn't understand fixing things. They only want you to buy new things. Times are tough. Apparently Ben Franklin thinks we're all made of money. In addition, they took $69 for that bad advice. Dishonest and crooked business. Will never call them again. read more

Total scam. Told me I had to replace my whole plumbing system for $8k. Called a local plumber cost me less that $100 bucks. Been fine for over a year. Rippoffs. Learned my lesson with the big name businesses. Always shop local small business.... read more