Full regret on hiring this company! What was supposed to be a re-plumb of piping from curbside meter into house. Replaced main water line but as disconnected my sprinkler water line and did not reconnect. Had to call multiple times to get another crew out to reconnect sprinkler piping, When they did show up, they cut out the sprinkler control wiring and just threw the cut out wiring in the bushes! Beyond the lack of a quality installation, this company is not looking out for interests and will end up costing you more on non-plumbing related repairs...a spiteful company and needs to be run out of this market! Dont trust Dan Chauvan (sales guy) or Ricky Kissel (branch manager). read more

Everything was backed up. Dan Chauvette came out same day, had to go up on the roof to clear everything,and then went back with a camera to see what type of pipes we had and to see what had caused the problem. Fortunately it was not the pipes, but a baby wipe. Dont do that. Very happy with Dan's professionalism and the work done. read more

Just wanted to share a terrible experience we had with Benjamin Franklin Plumbing, Bradenton last week. I had a plumbing issue at my rental property and they scheduled me for a jetting service from noon-4pm on a Friday. The night before the appointment, they sent me a text to confirm, which I did. On the day of the appointment, the branch manager called me and my property manager at 9am to ask if they could come early, but both of us were unavailable to take the call. The manager called again at 10am and left me a voicemail saying that he wouldn't send his crew later that day. A few minutes later, I received a cancellation email from Benjamin Franklin. All of these happened just two hours before my scheduled appointment. We rearranged everything to accommodate their schedule, hoping to get my plumbing issue resolved. I eventually spoke with the branch manager, Jeff, who explained that he cancelled the appointment because his crew had some downtime that morning and he didn't want them to be idle. That's why he called us to see if they could start early instead of waiting until noon, but since we didn't pick up the phone, he called OFF the appointment. I was shocked and extremely disappointed by the way Benjamin Franklin Plumbing operates. I have never encountered a manager who handles business in this manner. The most disappointing thing was that he showed no sincerity or effort to make things right. All he said was "Unfortunately, we are all booked and the next available appointment is not until next Wednesday. There's nothing I can do at this point." I will never do business with this company again and would not recommend them to anyone. read more

Lisa was our plumber. Very professional and knowledgeable regarding our repair of 2 pressure assist toilets that we wanted repaired vs. replacing. The unfortunate thing was that it took almost a month to complete (hence 4 stars) due to the incorrect parts being sent. Another order was placed for overnight but it took longer to get here. The second order only came with one part so only one toilet got fixed. Another overnight order placed and this time it came the next day with the correct part. Lisa was easy to work with and we would highly recommend her to take care of your plumbing needs. read more

Outstanding work. David kept me informed of progress. Highly recommend their services both proactively and in case of emergency. Wonderful.

Lisa Diamond did an amazing job. She was patient and professional explaining everything. Knowledgeable in her job as that was proven as she pointed things out and answer our many questions. The entire work was done by her, the same day and in an fair amount of time. Excellence! read more

Scott came out to check out my water heater. Unfortunately, it was no good and the warranty ran out in 2019. Luckily, he came with a truck full of options, and I had a new water heater with a 6 year warranty for under 2k installed within 3 hours! read more

I needed help realigning a drain for my bathroom sink. Called and set up the appointment. The technician arrived and all seemed well. What went sour for me was when building an estimate he took it upon himself to tell me I really needed over $10,000 worth of work done to my house. This was all for a water conditioner, softener, and new shutoff to the house. He tried selling me on the fear that my copper pipes are at risk of leaking or bursting from our Florida water being corrosive. I called for a p trap realignment... The work was done correctly, albeit expensive. $410 for 20 mins of work. read more

Our techs were great. They found the issue causing the low water pressure to out sink as well as replaced old pipes to our waterheater. I can't say enough...they were fantastic. read more

We have had this company for more than 5 years. The owner recently sold his 3 piece empire and now buyer beware. Had 2 recent appointments that ended with late or canceled techs, confused office staff, and most recently, a 30 minute window PAST the 8 hours we waited. They didn't honor their slogan. If there's a delay, its you we pay. Nope. Not even an apology. Techs are good, they just work for a bad company. Use another company if you value a company that lives up to their clearly posted motto. read more

Benjamin Franklin was a very professional plumbing service. I highly recommend them. After dealing with so many horrible plumbing services down here, I was happy to come across BF Plumbing. They arrived early and fixed my water issue within 20 minutes, along with being very nice, organized, and professional. Will definitely be using them again, and I encourage anyone in need of plumbing services to use them as well! read more

Dan did a great job installing our new water heater. There was shelving that needed to be removed from the wall, and it made the job more challenging but he did not complain and worked right through it. He also fixed our kitchen sink that had previously been reviewed by two other plumbers and he fixed it in less than 15 minutes. read more

Everything was great as always! Thomas is very personable, courteous, professional and very competent. He explained every thoroughly and made a recommendation but in no way pressured me to take his recommendation. Followed COVID protocol. All my experiences to date with Ben Franklin has been and continues to be a positive experience. read more