My company has a house account with SW and we are closest to this location…read more Unfortunately, they drop the ball nearly every time with communication when calling in orders. Today, I called in and was placed on hold ' for a second', which turned into over 10 minutes. I called back and finally got someone on the line who was helping with my order. He went to check on product and then...disappeared for over 10 minutes. I called on my other phone (while still on hold with phone 1) and someone picked up, said the guy who was helping me was assisting an in-store customer and I then ask the guy I'm talking to to help me. Rather than help, he abruptly put me on hold. 5 minutes later my call on phone 1 was hung up on by SW. 9 minutes later the guy who was originally helping me came back on the line to tell me they couldn't fulfill my order. A half hour on the phone wasted. I strongly advise utilizing the Hayward location. Hayward offers friendlier, more competent service

CARLOS- The Store Manager; Is very helpful & very knowledgeable & Very Nice !!…read more I went in to get a special color for our kitchen cabinets & he was AWESOME

I wasn't happy with a paint that I bought and how it performed so I called up the store. Spoke to…read moreTrey and him, Raymond and Joseph took care of me with a lot of patience very friendly and the replacement paint was 100% better so I just wanted to appreciate the staff for their customer service

Excellent service! Thank you so much for making this so easy for our family to pick colors and…read morecheck out, all within 30 minutes. They even delivered it to my car so we didn't have to lift a finger. I also appreciated how helpful they were in measuring how much paint we would need for our project.

It's been a while since I came here. Since I needed some items, we were greeted upon entry by 2…read morefriendly lads having a conversation. One of them pause the chat and asked if I needed help. I told him what I needed and I followed him to where the items were. Marcos who was the young lad who took and showed me the items I needed was super helpful. He answered my questions and overall made my shopping experience awesome. When it was time to check out. Albert rang uptrend transaction and was friendly too. You're ally don't find good customer service and generally when I walk in a store, they won't even acknowledge me and co tinue with their side chat. Kudos to Marcos & Albert

Such a bummer as this place is down the street from me. I went in to trade in soda stream and he…read morewanted to charge me $85 to trade in 3 bottles. Normally I pay around $50 for 3 trade in's but wanted to support local business. Sadly this is not the first time their prices are way above others. Ended up driving to the Ace in castro valley where i paid $50 to trade in 3 soda stream. Officially lost our business for good. Crazy high prices.

I have used their paint for years because it is very high quality and long lasting. In addition, I…read morehave always received great service at their Hayward store.

Best customer service ever. Lex is extremely helpful. Purchased all the paint needed for my project…read morefrom them. Very happy with the outcome.

Service here was great! 5 different employees helped me! Shoutout to Ken for helping me find…read moreexactly what I needed! Thanks, Team!

Not a lot of people in here these days. We stopped in and were greeted by Russ last night around 6,…read morewho was wearing a smile. We looked at some paint colors, picked up a couple samples, and went home to decide. Woke up this morning, went into the store and was again greeted by a smiling Russ :) we asked him to summon a paint specialist and he walked to the paint counter and mixed our paint. This dude is the service MAN! Closing, opening, mixing paint, what the hell, he should probably be managing! Nice work Russ! And Outdoor Supply? Pretty cool.

Service not so great. No clue on their paint line when asked for a similar product to BM Aura. I…read moreasked Google and found Duration to be that product. We don't have it. Ok what paint do you have. Nothing like that quality go elsewhere, ok will do.

They gave us great customer service and carried products that other Sherwin locations didn't have…read more The staff was accommodating and made sure we had everything we needed for our project. Super big thanks to the team!

This is my favorite Ace Hardware store since it is within minutes away from my home when I need a…read morequick repair. The best thing about this Ace Store is the helpfulness and friendliness from the employees. I recommend people download the app as it has monthly coupons if you frequent this Ace often. My favorite parts of the store are the tools and garden section. In comparison to big box stores like Home Depot and Lowe's, Ace has some items that not frequent sold like plants and tools. I've been eyeing some flowers like argyranthemums. Sometimes there are exotic varieties in the summer. Plant enthusiasts should check this and other Aces out.

I decided to go to Pete's Ace Hardware after finding no help at my local Lowes. I needed a cabinet…read moredoor hinge replacement. The staff at Lowes said he was only doing stocking and I should pick out possible replacements and if it does not work, return for refund. His and my incompetence was at the same level. An entirely different experience at Pete's. Within seconds after entering the store, a staff member asked if he could help me. I showed him item I needed and he found the exact model needed and asked another associate to confirm it. Never get this type of service at a Big Box store.