We needed to board our dog, Aldo, for 20 days, so we tried Bentley's Ruff House. Bentley's Ruff House is family-operated, and you deal with the owners themselves. They took great care of our dog, and when we picked him up, he was all bathed. Thank you, Bentley's Ruff House! read more

New to the area and was recommended Bentleys from my dad and brother who board their dogs here often. My two little guys have had great times on their two stays! Easy to email in and ask for updates and pictures, and they always come home freshly bathed, happy, and tired :) read more

I have used Bentleys in the past (back in 2018) and will always come here for all my boarding needs. The owners are fabulous, kind, and caring - I truly feel my pets are always in great hands when they are at Bentleys. I'll forever be grateful for the team here! read more

On Feb 28th I went to drop off my dog and when we walked in one of the ladies approached my dog and he barked at her, they started saying that they wouldn't be able to take him for boarding if he didn't let them take him to the back. Either way, I took him around the lobby just for him to smell around and get familiar and then I got close to the ladies and he smelled them and he let them pet him, so I passed the leash to one of the ladies and she took him inside. #1- he is a Sheppard so by nature they are protective and if they see a stranger coming close they will react, plus my kid was with me so he felt the need to protect even more, even though it was just a bark, #2- If you work with dogs on a daily basis, you should know more about them, just because a dog barked at you, the 1st thing they said after, was that they wouldn't take him, plus my dog just barked, he never growled or was dangerous in any way. #3- I requested to see the inside (the facility where he was going to stay), they didn't allowed me to. #4- I asked to at least see him in the cameras to see how he was doing and to check his surroundings too, they came up with some excuse that the camera wasn't pointing to where he was. Today, March 5th I went to pick him up, he was so scared and sad, not how my boy is. So then one of the ladies tells me that his nose is hurt because he kept pushing the bed that was inside his kennel with his nose. And that she rinsed him because he smelled bad from playing with the other dogs. When she gets him from the back and brings him to me, he was so shaken. He was not happy, he was reeking with the smell of pee and sewer, I couldn't believe it. My kid almost threw up in the car because of the smell. When I left the facility I noticed his lips on the side were bloody red. I went back inside to ask her about it. When I took him and the lady came close he was shaking, I didn't understand why and didn't think much of it at the moment. So, the lady says the hadn't noticed that before, that it looked like he was biting the side of his lips. My dog has never done that before, and both side were bloody red, they were black before. Besides the physical damage, his personality was so different, he was so scared of everything, extra calm, not his regular state!! What happened to him in there ??!!! Was he mistreated ??? Tomorrow I am going to the vet for a checkup on my dog by a professional. This is not normal. I can't stop crying, I should've had read the signs better before I decided to drop him there. I definitely do NOT recommend this place. read more

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I've a small puppy boarded recently for one day, then a 5-day stay. Both high quality experiences. After Jacky got home, 'she told me' of her great time with the new dog friends. I believe all dogs are well supervised. Dog care is the big vibe I saw. I learned good dog care tips too in my brief visit in the lobby. Beth and Victoria are very nice front-office faces; and primarily, professional dog handlers. The business is nicely run for the ease of handing many customers' dogs safely. I think Jacky will be eager for her next visit to play with her Ruff House friends. read more

I can't even express how amazing Bentley's is. My small dog Toby has never been a fan of being boarded. He was always so scared and shy. I recently moved to the area and found Bentley's and thought it would be a good fit considering I travel a lot for work. Let me tell you how amazing this place is. When I pick up Toby he walks out the door with a smile on his not knowing I'm there to take him home. He loves Beth and runs up to her to say goodbye. They let him relax and do things on his own time which is amazing. I have noticed how confident and happy is from being at Bentley's! Thank you for loving my sweet boy! read more

Bentley's Ruff House - Pet Boarding Near Me - Roseville, California

Our dog was bleeding, soaking wet and shivering when we picked him up. We were told "we tried to dry him for an hour" which felt dishonest. We dropped our pup off with 5 days of food, and picked him up with 4 and 1/2. It felt irresponsible to let our guy go so long without eating or escalating an issue. Also he was in such bad shape we took him to the vet which was an additional $200 after the fact. It took a week for him to recover. I think there are clearly some dogs that this places cares about and some it does not. Unfortunately our dog was as not cared for. Very disappointed. AVOID. Or roll the dice. read more

Bentley's Ruff House - Our pup. - Pet Boarding Near Me - Roseville, California

They took care of my pup well and it was uneventful throughout my vacation for a good price

I boarded my dog here a couple times & each time, I have the same complaint. Now that I see similar reviews, it's nice to know I'm not the only one. Each time I picked up my dog, there was a pungent odor on him like urine that sat. I waited during pick up because he was "given a bath" each time, but would come out the door wet. I wish customers were able to see exactly where our dogs would be staying. I don't believe I'll be boarding here again given my experiences and recent reviews. read more

I'm a pretty good judge of knowing my audience (character). I have attempted to give this place the benefit of the doubt. Compassion is not on the top of the list. I left in tears and realize this was my second attempt; some places are just not a good fit. This would be one. I was turned away after I explained my dog had an intake on 3/7 at a location that emailed me on 3/13 of kennel cough. My dog was never in contact or in the their holding facility with other dogs. I was told that I had to wait until next week to try and bring her back. Note: she has no signs of kennel cough at all. She goes on walks regularly where there is always potential of kennel cough. I started to cry and the cold apology was less than empathetic. As an honest person this is why I rated my experience as so. Update: my point exactly. You did not see me cry, and I never said you did. I NEVER said my dog was "exposed" you yourself said she was exposed even though she was there for a 1/2 hour meet/greet with staff and NEVER had interaction with other dogs. You told me she would still not be able to come until next week , and that their location probably had kennel cough probably 3 weeks prior. I don't dispute you being a business woman (clearly) I mentioned the lack of empathy and compassion. This is a platform for reviews; Unfortunately you cannot take away the way someone feels or attack their feedback. I'm simply saying this is not a good fit for us. read more

Our small dog, 7 lbs stayed at Bentley's on two occasions. We had no issues after her first short stay, and she had been bathed right before we picked her up. The second stay was another story. We picked her up and she was covered in feces and her butt was so caked with dried feces that she couldn't go to the bathroom. I called as soon as I got home to find out what had happened to her and was told they hadn't noticed any problem with her and that if she had diarrhea they would have giving her some pumpkin chews cleaned her and contacted me. I explained her condition and that she still had diarrhea and asked if she had eaten other dogs food possibly, and they said no. No one ever called me back to ask how my dog was or provide any information as to why she was covered in cacked diarrhea that I had to cut off of her. I will never take my dog there again. read more

Took great care of my dog Ollie while we were away. He was happy and clean when we picked him up. Could not ask for more! Thank you!

Just took both of my pups here and the owner and staff are friendly. They explained all of the rules which one is not entering the facility when another dog is already inside. Pick my pups up and they were very happy. Definitely going back. read more

We left our three doggos here for 12 days and let me say .. LOOK NO FURTHER. You have found the perfect place for your pup(s) to stay. The only stressful part of our honeymoon was hoping we had somewhere safe, reliable, and full of love for our fur babies to stay while we were away. We found it with Bentley's!! Every time I asked for pics we got them. They gave us amazing and informative updates so I knew they were in good hands.. And I was even a little peeved our doggos didn't seem to miss us that much because they had so much fun LOL! I have never found a solid place with friendly employees that I feel I can trust, until now. Whether it's doggy day care, a weekend getaway, or a full on vacay - we will always know going forward who our pups will stay with! read more

I can't even believe what my dog went trough while being in their care. My dog is very vocal and I believe it is because they don't give attention to their dogs. She had stayed several times and only the last time I learn that my dog is barking all the time. and the tenets around them the barking was too much seriously? So according to people complaining in other buildings and apparently people picking up their own dogs were concerned about my dog. She did nothing about my dog and blamed me.she will loose.my business forever. Eureka is with a place that truly respects and cares for the dogs for their unique needs. My Labrador is a pass and very social and the fact after complaining of My dog and asking for you to bring my f Dog out 3 times when you knew I was coming read more

This is our home away from home for our 100+ pound Rottweiler. She's been coming for regular daycare visits and boarding. Bentley's Ruff House is the only place that I trust to leave our baby when we are out of town/state. Our girl LOVES Bentley's. She can't escape the car fast enough when we pull up. Huge thanks to Beth and team for being amazing care givers. read more

Bentley's Ruff House - Miss Ruby Vuitton, ready for a fun filled day at Bentley's! - Pet Boarding Near Me - Roseville, California

We just got home from boarding our little dog at Bentley's for the day and could not be happier! We adopted a dog six months ago, whose prior history we do not know. Due to an urgent trip, we needed him taken care of for a few hours, and this is the first time we decided to take him to the facility where he could spend the day. Upon arrival early morning, I witnessed such a kind and caring intake of two other dogs whose owner was leaving for a few days. The staff made sure to ask so many questions to ensure the dogs would be properly taken care of. The owner left happy and with ease. Understanding that this was our first time, everyone there was so helpful and reassuring and kind and understanding our particular needs. In the middle of the day, after I had called to make sure my dog was doing OK, they immediately called back to let me know he was doing just fine and that there was no reason for worry. At pick up, my dog was happy and calm. This boy gets groomed every few weeks at the same facility, and never comes out as calm and confident as he did today after several hours away from us at Bentley's for the first time. The pick up went smoothly, the staff shared about his day and about their facility in general. I learned just how busy they are, and well respected in our community. We truly were very lucky to be able to get in on such a short notice and get as much attention as we did. It felt very personal, as if my doggie was the only one there! I'm so excited we got to find this place, and will definitely be back. I would recommend to anyone looking to board their dog in a clean, respectful, super caring environment. read more

We love the Ruff House. The ladies who run it are very friendly. They are the best. My Dog Viña loves going there and is always excited when we getting in to park lot. I highly recommend the Ruff House. read more

We will definitely be back! We dropped off our German Shepherd for a few days. This was her first boarding experience and she seemed to have a great time! They answered all of my questions very promptly and made the process so smooth. They even gave her a bath before pick up! Thank you for taking such good care of her! read more

If I could give 10 stars I would because Bentley's Ruff House was an amazing experience for my chihuahua, Bella. The facility is clean. I love how you can see the dogs through a big window and also on video camera on a big screen TV in the lobby. My dog who's usually anti-social actually made friends. Mariah welcomed us and Bella took to her right away. I'm grateful Mariah sent me a pic and email on how Bella was doing. My flight was delayed when I was supposed to pick up my pup and Beth, the owner, met me after hours to pick her up. That is above and beyond customer service. I feel safe leaving my dog in their hands. read more

Bentley's Ruff House - Bella Mia - Pet Boarding Near Me - Roseville, California

The place smelled bad. Also when I went to pick up my dog they had left his harness on and he destroyed the harness which they did not offer to reimburse me for. Would not go back. read more

I was very reluctant to leave our dogs with people we did not know, however we did not have a choice. I found Bentley's Ruff house and called to ask questions ahead of time, the girls are VERY sweet and suggested leaving our dogs for a "trial run" during the day to see how they react. So we did and everything went great! We recently had to leave town for a wedding and booked our two mini aussies for 3 nights and a day. They had a GREAT time! It is so reassuring knowing that our dogs are safe, secure and having fun :) On top of that, they washed them and they came home looking better then when I dropped them off lol! Thank you ladies!! We will definitely be back again :) read more

Our dog seemed to enjoy his stay at Bentleys. The place looked well-maintained, clean, bright. Checking in and out was quick and easy. The staff was dog and owner-friendly though I noticed they all werent wearing masks which to me is worth one star. read more

We have used Bentleys for a few years now and we couldn't be happier with the service we receive. We have two golden retrievers who love going there. They were a little hesitant on their first visit but my guess is that they thought they were going to the vet. Our dogs are always well cared for and clean and bathed when picking them up. I have seen some bad reviews here, but after getting to know the owners over the last few years, I am highly skeptical of any bad review I see. The owners are kind, compassionate, and professional; they are exactly the type of small business owners that I feel good about giving my money to. My dogs love going there and I love the peace of mind I get when I need to go out of town that my doggie's will be well cared for in a climate controlled environment. I will gladly continue to use Bentley's in the future and highly recommend them if you need your dog boarded. read more

DO NOT take your dog here! We brought our perfectly healthy 7 year old dog here and two days after we arrived in Hawaii, we received a call from them saying there was a situation. I asked them what was wrong and they said, "Your dog is dead." The shock and grief that my family felt will never ever be forgotten by any of us. We are still so heartbroken. Their behavior over the next several weeks made us very suspicious and soon we realized that they were covering something up. They gave us so many contradictory statements. I asked to see the video footage of my dog leading up to his death and they told me they don't save the video, which I thought was very odd. About five days later, my husband stopped by there and they were installing cameras. When we first took our dog there, they told us they had cameras because they house government dogs. A few weeks later I spoke to them and they said they do not have cameras inside. They also lied and told us that they offered to pay for the autopsy, but the Vet said that the owners had to. We spoke to the Vet and they said that Bentley's never offered to pay for the autopsy. I have pages of text messages from them and we caught them in so many lies. We received condolence cards from the Vet, the crematorium and several from our pet insurance, but not one acknowledgment from Bentley's. They completely washed their hands of this and hoped we'd go away quietly. I finally went online and sought out every review possible and I was horrified by the things I read about this place. I wish I had checked every site before leaving my dog there. The owner says horrible things to anyone that writes a review. They do their best to hide these reviews, but they are still out there and sadly, they are still in business. We are still pursuing our case and my hope is that nobody else loses a beloved family member at this horrible place. I am still haunted by the thought of my dog dying there in that horrible place. Please do yourselves a favor and find a other place to take your dog. They are only getting a star because it wouldn't let me post my review unless I gave them one. How dare you! You have been caught in several lies! The Vet stated that you DID not offer to pay for the autopsy! That was my point! If you have cameras, then why couldn't we see the video leading up to the moment our dog died??????? You or your daughter, stated that you don't save the video. You had a dog die on your watch, so my question to you is, why wouldn't you save the video? You spoke to my husband 10 days after our dog died and we literally had less than 48 hours to cremate our dog or he would be cremated and his ashes spread in some creek. We have never had to deal with a dog dying suddenly and unexpectedly and we were in Hawaii, feeling absolutely helpless and stunned! Don't you dare put this on us. We trusted you with our treasured family member and he died on your watch. Nothing that came from you or your staff, added up! I have all of the correspondence between us and your business. You flat out lied to us! Your daughter told us you did not have cameras! I would be happy to post the string of texts and the lies that were told to us. Had you been truthful, we wouldn't be where we are right now! This isn't the end of it. Your lack of compassion and your complete dishonesty should keep many people from bringing their dogs there! Response to your comment; read more

We have a german shepherd/husky mix (Zoey) who was getting into all kinds of trouble at home while we were at work. We tried an outdoor doggie day care and she failed right away (she jumped the fence). Then we found Bentley's... Beth & team are absolutely amazing! Our pup goes two days a week to play with her buddies. She's so excited on day care mornings that she practically herds me out the door. She loves playing with the other puppies, and "talks" to me the whole drive over to Bentley's (if you have a husky you know what I mean!) They do an absolutely magnificent job of keeping a good balance of pups/owners, and making sure there are no aggressive dogs present. I really appreciate how hard they work to keep our beloved pets safe. We have also boarded our dog with Bentley's twice now, and both times we had an amazing experience. Not only did they take great care of Zoey and send us updates and pics, but they gave us some great recommendations for restaurants to try on our vacation! Finally, we, were struggling with Zoey escaping our backyard (she can jump an 8 foot fence no problem) and they brainstormed and introduced us to the idea of a "coyote bar" system on top of the fence. And guess what? It totally worked! She hasn't escaped since we installed it! On top of all that, Zoey no longer gets into trouble when we are at work, and I get the joy of seeing these lovely ladies every few days! They always greet us with a smile, and I can tell they know and care for our family. My husband and I are always saying how grateful we are that we found Bentley's Ruff House... they've really helped our family. read more

Absolutely love the staff. My dog came home happy. I got updates when I asked. No complaints. Highly recommended!

Super kind over the phone gonna bring my Elizabeth for the day I'll update review when I check the place out :)

this is our second time using bentley's and i have to say beth and her staff go above and beyond. bella was so worn out and happy when we picked her up she snored louder than my husband last night!!! thank beth for your great care and i can not wait to see the new place read more

Bentley's Ruff House - Pet Boarding Near Me - Roseville, California

The first time I met Beth was before she opened Bentleys. We had a long chat about dogs, and dog behavior. I had a new puppy and she gave me some amazing advice on training and dog behavior. When Bentleys was opened, I referred many friends and family to them. I have NEVER heard anything but rave reviews. Most recently, a family friend had an incident where their dog was injured (on accident). The owner was unable to change a trip, and Beth was amazingly accommodation. She gave some (again...)amazing advice for ways to help the injured dog, referred the family to an acupuncturist, and was able to make accomodations so that the dog had care while this woman was out of town. As a pet owner, there is no better feeling then knowing that your babies are SAFE. I have always, and will continue to refer Bentleys Ruff House to my friends and family. read more

Our puppers Diego has stayed at Bentley's multiple times over the past 3 years and he is always so happy to arrive and hang out with Beth and her team. He's a mid sized dog so they let him hang out with them during the day. While he is happy to see us, he is never in a rush to leave. Communication with Bentley's is great. I spend most my day on conference calls, and appreciate being able to book sessions online and correspond via email to update records and special needs. They are flexible with modifying dates (with notice of course). Highly recommend Bentley's!! read more

We love Bentley's Ruff House! Beth, the owner, has been so accommodating and helpful. We have been taking our two dogs here for a few years. They walk right in and enjoy their time with the other pups. We know they are being well cared for and loved on. Sometimes they even come home bathed and fluffier than we brought them! We are excited to see there will be a second location because the word is out, everyone loves this place, and sometimes we worry we may not be able to get a spot. If you know your dates, let them know. This place has a nice set up for the dogs, is affordable, and they just love dogs, period. Thank you Bentley's Ruff House! Riley and Wrigley will see you again soon! read more

Bentley's Ruff house is the place to take your furry friend. I have used them dozens of times, and they are great. If you're concerned about whether you should take your dog here or not, stop pondering on it, you won't regret it, bringing your furry baby here. I highly recommend Beth and the team. Thank you for all you do! read more

Had the best experience with Bentley's Ruff House. We decided to go away last minute and were able to drop off our pup. We were greeted by the owners, who made us feel comfortable in dropping off our puppy. They checked us in, gave us a phone number to text if we wanted updates and told us if we followed the FB page we could see photos that would be updated. The next day we picked up our girl and she was bathed and happy. She must have had a blast because she slept several hours once home. We will definitely be back soon! read more

Bentley's Ruff House - Pet Boarding Near Me - Roseville, California

NIGHTMARE! We left our retriever here while we were in Cabo and when we came to pick him up he was soaked in urine. He also seemed traumatized and had a look in his eyes like, "get me out of here...you have no idea what they did to me at this place." It's criminal to neglect a dog the way they did with ours. I'm so upset we subjected him to this place. I should've known something was up when they wouldn't let us even look inside the door where they take the dogs. read more

Bentley's Ruff House is the best boarding place we have ever taken our two dogs to (Mako & Porsche). Beth & Victoria who own it, are so kind and accommodating. They truly do care about your dog(s), our dogs are always excited to go and see them and stay there. I highly recommend boarding your dog(s) here or just having them go for daycare. Their prices are very reasonable as well. read more

Bentley's Ruff House - Mako - Pet Boarding Near Me - Roseville, California

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Left our pup with them and they did a great job. We picked him up a day later than we planned as I made an error on pick up times. They were very accommodating and didn't have any issue with him needing another night of stay. When we picked him up he was washed and clean. Cooper will for sure be having another stay there when we have to travel again! read more

I've brought my dog Mana here a few times, and she always seems happy to walk through the door! I've had boarding experiences at other places where my dog is nervous even seeing the front door so I take this as good sign that they are doing something right! It's nice to know I can leave town and have people I trust watch my dog. This place is very affordable and the women who work there are amazing. Only downsides are they have unusual hours and you can't watch your pup play, which really isn't too big of a concern. I will definitely be back and recommend to anyone who is looking to board their dog. read more

Dogs love it there. The ladies that work there are fantastic. My pups always come home clean and smelling good. They are always tired from daycare. read more

Lucy Loves Bentley's! We have been taking Lucy, our very active boxer puppy here for several months! They always seem caring with Lucy. She is happy to go Bentley's and is happy and well adjusted when we pick her up. Beth and Victoria are great with dogs and us! Always make a place for us at last minute, friendly, happy and Lucy comes home acting well! They take great care and even bathe Lucy before she comes home. We are very happy to leave our fur babies with Beth and Victoria! read more