Tina our salesperson made this an easy transaction from beginning to end. We got a great car at a…read moregreat price!

Ken Bobb was the best sales representative we've ever worked with! I'm from Jersey and buying a car…read morecan be a very lengthy experience. We bought two cars in the same time it took me to buy one back home. He wasn't pushy. He listened and adjusted as needed and gave us exactly what we needed. We also appreciated how he explained everything in a way we would understand!

My check engine came on my VW. I went to NPVW on 309 and made an appointment. There were several…read morereminders of my appointment. Good communication. I waited for the car. I also requested an oil change. Jim visited me in the waiting area and told me the evap sensor was bad. The repair was under warranty. I paid the bill. I received a call they charged me too much and credited the overcharge. Honest people at North Penn VW. They washed my car. I am very happy with my experience. Nice dealership.

I got an oil change and my state inspection stickers taken care of at North Penn Volkswagen…read morerecently , and everything went smoothly. The service team was professional, and polite. They kept me updated, didn't try to upsell anything I didn't need. Waiting are is cool too. My daughter played in the play area.

I reached out to Mazda saying, "look, the past should ideally be the past but I want to give you an…read moreopportunity to fix this" *suspense music* No answer. Amanda, I sent you a very nice email, explaining how I'd gotten dozens of messages about my review from people, the post itself has 17k views and if just 1/10 of 1% of people who were going to buy a car from you decided not to, you're looking at 1/2 a million dollar loss. You would think that even when I said I plan to buy THE SAME CAR again, newer version of course and said I also have John Kennedy Mazda I can go to, something would have clicked and she'd have thought "I can get rid of a review that's really cost us money and likely sell him ANOTHER CAR by fixing two small things on the car". (Window motors) I didn't ask for money, I asked for nothing other than "let's make a better second impression" and meant by both of us. *crickets* I truly hope you're outsold by your competitors as your customer service is dog water

Bought a CX-5 from NorthPenn this week. this was my second transaction with them and it was perfect…read morein every way. Reached out to my salesperson "Dan" when I saw the vehicle on their website. Despite it being his day off he responded quickly, worked out a great deal, including a trade in and got it done. I went in the next day for delivery, the vehicle was out front, all polished up and ready to go. Dan came in early to make the delivery fit my schedule. Completed the paperwork quickly with the finance manager John, who was also great. Can't say enough good things about this dealership

I live in Florida and was vacationing in PA when I unexpectedly found out I needed a new car. My…read moredad and I stopped by J.L. Freed Honda just to look at the Pilot and Passport. That's when Nico Shearer approached us, offering help. Even after I explained that I was from Florida and "just looking," he couldn't have been more patient and genuine in answering all of our questions. Nico then showed us a 2026 Honda Passport with only 4,700 miles and lots of great upgrades. I fell in love with it instantly! The only problem--I was flying back to Florida the very next day. After talking it over with my husband, I decided this was the car for me. Nico made the entire buying process absolutely seamless. He was 100% transparent, explained everything thoroughly, and the team worked with me to make the financing smooth and stress-free. Before I knew it, I was the proud owner of my new Passport. I even canceled my flight and drove the car all the way back to Florida (a drive I had never made before!). So, how good of a salesman is Nico? Let's just say he's good enough to get this Florida gal to buy a car in Pennsylvania! Highly recommend Nico and the entire J.L. Freed team!

Sale went smooth. But 2 days after purchase, i wasnt happy with vehicle and performance. They…read moreoffered to buy is back for 10k less rather than swap to a different style. Took my business elsewhere.

Had a excellent car buying experience with David Eichelberger. He answered all our questions about…read morethe car we were purchasing. He was very thorough in going over our new car and showing us all the features and helping set up to Toyota app.

I drove from VA to purchase a 2015 Mini Cooper Roadster. I worked, long-distance, with Sage Rausher…read moreand he was AMAZING in answering all of my questions and providing plenty of pictures - he even sent a "walk around" video so I could feel comfortable driving over 5 hours to purchase a car. He was patient, kind and incredibly helpful. There was a slight hiccup post sale, but Sage and Used Car Manager Larry (Peruzzi) did everything they could to make it right. In an industry where the word "integrity" is often lost, the folks at Peruzzi were responsive, honest, and ethical. I couldn't be happier and HIGHLY recommend Peruzzi Toyota!!!!!

I purchased a used 2007 FJ Cruiser with a cash purchase. My salesman, Dan Highes was professional,…read moreand recommended a used Toyota FJ Cruiser to replace the Jeep I have had for 17 years, and allowed me to test drive it. I lightly negotiated on the already reasonable price, and requested that the car be undercoated and alignment fixed. Both of those requests were met to my satisfaction, in addition to them detailing the vehicle for me. Dan was great to point me in the direction of the perfect vehicle. It would have been nice to go over all the features of the vehicle in more detail as I discovered there are a few off-roading buttons that I have no idea how to use, but almost accidentally pressed on my drive home (A-Trak, Differential Lock). However, with the internet, I'll figure out what they do. Not a big deal...but I would recommend that they acclimate the sales people with all buttons and features so that they can de-brief customers on all functionality while at the dealership. The only drawback during the purchase process was spending well over an hour sitting, waiting to pay for my vehicle. Since the price was agreed upon on my first visit, I was hoping to be in and out quickly and on my way to get some dinner. I arrived at 7:15 and left just before 9:00. That's very long when all I need to do is look at the vehicle, and write a check. On a positive note, their personnel are professional and personable. They met my minor vehicle requests without any issues. The dealership is clean, and modern looking. The music is lame but they have to already know that...I was only there for about 2 hours and the music was bland-rock. I don't even know if that is a music category, but it is the only way I would describe it. Ciocca is a car dealership...it should be fun and exciting to look at cars. Get some tunes to match. Their salespeople and customers will thank them for it. Overall, Ciocca is a very good business with good, ethical people. I trust them.

I do not recommend buying a vehicle from this dealership. My girlfriend purchased a used Subaru…read morefrom them, and right before selling it to her, the dealership installed new lower control arms. As it needed them to pass inspection. Unfortunately, the lower control arm bolts were not properly torqued during installation, which caused the bolts to loosen over time and created a major safety issue. As someone familiar with cars, this is completely unacceptable. Suspension components are critical safety items, and improperly torqued control arm bolts like this can potentially lead to loss of control or even a wheel / knuckle assembly coming off while driving. This vehicle was driven over an hour each way from and back to the dealership before the issue was discovered. With no compensation This was not a small oversight as it's three fasteners that hold the lower control arm to the knuckle and mounts. It was negligent workmanship that could have had very serious consequences. I strongly Do NOT recommend having any vehicle purchased and if you do take it to a independent garage or different dealer that is competent enough to ensure the job is done right and you or your family is safe while driving. The vehicle will be going through an advanced inspection to ensure there was no more oversights or safety issues as I value the safety of the driver.

We purchased a vehicle about a year ago when CarShop was changing from CarSense to CarShop. Since…read morethat time, the car has gone back to the shop for oil changes and regular maintenance. Last week, during the brutal rain & wind storm, my son was driving his car to work and ran over debris in the road. Unbeknownst to him, the debris had damaged the undercarriage of his vehicle causing oil to leak out while it was parked during his work day. Later that evening, after a long 10-hour day, he went to start his car and it was dead. Long story short...I called CarShop and told them what happened. Michael in service assisted me. Michael was very helpful and super nice! He gave me a number for a tow truck service and said if we could bring the vehicle there before 7 that night, he would register it for work the next day. Thank the Lord, it worked out and we were able to get the vehicle to CarShop before 7. Michael took excellent care of the vehicle and, knowing that my son needed the vehicle for work the next day, he made it a priority and it was finish next day! In fact, because I'm disabled and don't drive, CarShop went one step further, and they even delivered the vehicle to us once completed since we live close by. I don't know many places that take care of their customers the way CarShop does. I'm pleased with Michael and the service team at CarShop Hatfield. They are excellent!

came in regarding selling my 2020 f150, had offers from another dealer for 20,500 and when I got a…read morecall from Eddie, he said their range would be 19000-23500, when Ryan got done he said it was only worth 13000, and then said KBB is 16000, so needless to say they are going to screw you out of a good chunk of money so make sure you get multiple quotes.

After having problems with my local Nissan dealership; I have found the one that cares & does the…read morejob well & they warranty their parts & work. I only take my Nissan here for all repair work.

I would put zero stars if i could. They sold me a lemon and refused to make it right. My 2017…read morenissan sentra has needed TWO TRANSMISSIONS already and now IT NEEDS A THIRD! IT ONLY HAS 113,000 MILES! Nissan doesnt build quality cars anymore and Montgomeryville nissan doesnt stand by their own repair work. They are frauds, total phonies, selling lemons to unsuspecting members of our community. These people need to be stopped. Something must be done. Theyre crooks.

Sales staff was very nice. Although having cars listed on line with a price they dont actually know…read morethe condition of their inventory. When problems are pointed out about a car the redponse is it hasnt been through service yet. Their appraiser is a typical used car lot appraiser low balling estimates and claiming that parts of the car they are appraising doesnt work. The cars on the lot dont have any pricing on the windows. You either have to look at the web sight or talk to sales.

Avoid at all cost.... Service manager is unprofessional, Quick to take your money though better…read moredealers out there