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    Berkeley Bike Station

    4.8 (56 reviews)
    Closed 7:00 am - 7:00 pm

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    3 months ago

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    Bike H.

    Thank you Falisha!

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    2 years ago

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    Bike H.

    Thanks Sydney. We appreciate your support!

    Helpful 1
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    4 years ago

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    Bike H.

    Thanks for the review! Happy we were there to assist!

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    2 years ago

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    Bike H.

    Thank you Ruben.

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    1 year ago

    Great operation. Really great folks staffing it! Excellent location. Five stars all around.

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    Bike H.

    Thank you Mark!

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    1 year ago

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    Bike H.

    Thank you Dietland. We appreciate your support!

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    3 years ago

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    Bike H.

    Thanks for the great review, Kyle!

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    1 year ago

    Guys are all nice and super helpful gave me a free in depth assessment with notes on an issue I was dealing with.

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    Bike H.

    Thanks Wyatt!

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    2 years ago

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    Bike H.

    Thank you for the great praise, Raheem! We appreciate your support!

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    11 months ago

    this is a fabulous free service in downtown Berkeley. if you don't already use it, you are missing something!

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    2 years ago

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    Bike H.

    Thanks for the review, Michael. Hope to see you again!

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    3 years ago

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    Bike H.

    Thank you Kate!

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    3 years ago

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    3 years ago

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    3 years ago

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    Bike H.

    Thanks Sarah!

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    3 years ago

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    Bike H.

    Thank you so much for the review! See you next time :)

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    3 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    13 years ago

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    6 years ago

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    15 years ago

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    11 years ago

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    13 years ago

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    12 years ago

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    20 years ago

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    8 years ago

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    11 years ago

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    7 years ago

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    Bike H.

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    13 years ago

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    James B.

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    15 years ago

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    15 years ago

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    16 years ago

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    13 years ago

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    15 years ago

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    16 years ago

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    12 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Berkeley Bike Station

    Review Highlights - Berkeley Bike Station

    What a drag - so I rolled into this place at 7:10 am and dropped my bike off and continued my commute via BART.

    Mentioned in 10 reviews

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    Sports Basement

    Sports Basement

    (436 reviews)

    $$

    South Berkeley

    Rating: 5/5 Stars If you're heading to Sports Basement…read moreBerkeley to gear up for the season, do yourself a favor and ask for BRANDON C. I came in needing a full "head-to-toe" setup for winter sports, and Brandon provided the kind of elite, professional service that is rare to find. His technical knowledge of snowboards, skis, and bindings is extensive; he doesn't just know the specs, he understands how the gear actually performs on the mountain. What really stood out, however, was his approach. He took the time to listen to my specific needs and concerns, making me feel both seen and heard throughout the process. I walked out (after 2.5 hours that flew by) not only with the right equipment but with the confidence I needed to get back out there. Whether you're a seasoned pro or a beginner, I'd recommend Brandon C. to anyone. He's a true professional who knows his craft inside and out. Thank you again Brandon C and SB and NIN.

    My biggest issue here is no longer the exchange itself -- it is the people representing your…read morecompany at the counter. The reality is that rude, dismissive customer service drives people away. Customers can tolerate mistakes. Customers can tolerate policy issues. What people do not tolerate is being treated as though they are an inconvenience when they walk into a store prepared to spend money. I spent nearly 50 minutes looking for replacement shoes after following the instructions given by your staff. I returned to the counter and was met with an attitude that made the entire experience feel unnecessarily unpleasant. That kind of interaction leaves a much bigger impression than any return policy ever could. You should seriously consider the long-term impact of allowing employees to interact with customers in this way. One negative interaction may seem small in the moment, but over time those experiences absolutely cost business. People remember how they were treated. I can say with certainty that experiences like this make customers question where they want to spend their money in the future. If I have to choose between dealing with rude and dismissive interactions versus shopping somewhere that values customer service and basic professionalism, the decision becomes very easy. I think your management team should understand that poor customer interactions do not simply create one unhappy customer -- they create people who share those experiences with family, friends, coworkers, and others making decisions about where to shop.

    Pacific E-Bike

    Pacific E-Bike

    (77 reviews)

    $

    West Berkeley

    I should have read the reviews before leaving my bike here. Not necessarily what the unhappy…read morecustomers wrote, but how Scott responds to their criticism. WTF! Quick note- don't trust this place if you plan on putting your child or loved ones on the bike or if you dont want your bike stripped of valuable components and replaced with cheap random parts that don't work together. I will get in to that later in the post.... I brought in a Yuba Mundo e-bike equipped with a top-of-the-line Grin motor and components. Granted I brought it to Scott because the hub motor was seized. He kept the bike for about 8 months, ghosted us by not responding to repeated messages for months at a time. This is back when we were being patient and trusting. Eventually, we came by to just get the bike working or not, when he said he will get right to it. We were very clear about what we wanted and how we intended to use the bike- for carrying our 18 month old baby and taking the bike into the hills. I mentioned the baby multiple times to stress the safety of the bike. I also mentioned that I don't care what it cost. He said he understood. About a month later we get the bike, stripped of all Grin components and replaced with a cheap motor, no pedal assist- just throttle, left our original 9 speed shifter but with a new 7 speed cassette. Meaning, it is very easy to shift the chain right off onto the hub, we also lost our granny gear and the cheap new rear brake was not adjusted and would not stop the bike, I learned all this immediately on my first ride in the streets and having the chain shift of the cassette and the derailer hittin the spokes and then the brakes not stopping the bike. He took the bike back in to fix the issues and did add the PAS (pedal assist). But he didn't do anything else and said I need to replace my other components ents because the motor he put on would not work with them. At this point I asked for all my original Grin parts back so that I could take the bike to another shop, and he says he will look for them. After bugging him for 3 weeks, he finally says they were recycled, which I assume means they are on another bike because he's not going to throw these parts away. He also didn't provide any options for repair or replacement. He also said he is a Grin dealer and when I asked why he didn't just replace the GMAC hub motor and leave the rest of the system in place and he had no answer except to start getting nasty and when he does get nasty he is the type who can't stop and needs to escalate and have the last word even if its throwing F bombs and insults around. We are out $500 and are now going to undo everything that he "fixed" Scott, dude- it takes a lot for me to get pissed enough to leave a bad review. I hope you figure it out and start to take your work, your integrity, and other peoples safety seriously.

    Easily the worst experience I have ever had in a bike shop (perhaps any shop). The owner is rude,…read moreincompetent, and dishonest. I brought my e-bike in for repair in August and was told that getting a part would take awhile but it would be ready early October. I agreed. In October I tried calling and texting to check on progress. It took numerous attempts before I got a response. The part had come in, I was told, he was busy and would get to it in a week. A week later I got the silent treatment again. I went by the shop and was rudely given the same excuse and promised it would be ready in another week. Once a week I checked in by text and got such responses as "If you have nothing real to say don't waste my time." This went on for two months, until mid December. Finally I was told I could come pick it up. The casing of the battery compartment was ripped apart, exposing dangling electronics. He had the gall to claim that I had delivered the bike to him in that condition. I had to walk the bike home, find replacement screws to put the battery casing back together, and charge the drained battery. Unsurprisingly, the bike is no longer functional, giving an "ERROR 30" message (it had brake and connection issues when I brought it in, but functioned intermittently.) This place is the worst. I cannot understand how he stays in business.

    REI - Located in the corner of the plaza

    REI

    (2 reviews)

    This isn't your typical REI storefront - it specifically offers high quality rental equipment for…read moreall kinds of outdoor activities! These include kayaking, stand up paddle boarding, and road/mountain/e-biking.  Our inflatable kayak was incredibly durable and slid along the water smoothly. Staff also provided us with individually sized paddles, life vests, pump, and kayak attachments - all of which conveniently fit within a portable gear bag (with WHEELS!) The interior felt spacious with bright and welcoming relaxed workers. Great service. Highly recommend this REI to anyone looking for reliable gear for their next outdoor activity!

    Signed up for kids bike class, which out of this location is pretty tough to get into. They…read morecanceled with very short notice. Hey, stuff happens...but why not help get people you canceled on into a future class, e.g. advanced warning before a class is opened up to register? Nothing doing, just got a sassy reply when I inquired. OK... Signed up for waitlist for next sessions. Got a notification that a couple spots opened up, tried 3x to register and their site kept crashing the chrome browser on my phone on the payment step then it was full. Gah... Never had such an issue, I use my phone for such things all the time. So they've got a bug, likely with auto-complete and/or security on payment flow. Took the time to take a screen video showing the bug (easily reproduced), uploaded to YT, shared with them. Asked if anything they can do, still would love to participate in this class. Nope, just told me it's my fault and zero offer to help make this happen. Pretty poor customer service and frustrating experience.

    Berkeley Bike Station - bikeparking - Updated May 2026

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