This place looks wild some sort of space ship bicycle repair place set in a parking garage where…read morethey will imprison your bike for a small fee as well don't get me wrong amazing stop for cyclists.

This place is my numero uno for my bike needs. Honestly they deserve 10 stars! Check it out:…read more **Easy to get to -- its on the south end of the Downtown Berkeley Bart Station concourse area **You can park your bike for free and its attended parking. Yes, you can park your bike for free the whole day and overnight. Should you leave it a second night they charge $3 a day, but considering that parking your bike at night anywhere in Berkeley overnight is synonymous with "missing bike/bike parts," $3 is a mild earthy cost **Some of the attendants are bike mechanics and are more than happy to do a diagnostic on your bike, install new stuff (like racks and headlight/tail lights, new tires, etc) **They let you pump your tires for free! **They sell: child helmets, bike racks, head and tail lights, bike horns, bike locks, and more! **They are a non-profit and they really are quite friendly, which is usually why I go to them first over anywhere else **They added an extra half-hour in the morning on Saturday 9-9:30 AM so you can get your bike. Nice. **They give you free bike wheel tubes for things like securing your backpack to your bike rack! They make bike commuting a little bit easier : )

I had a great experience with Stay True repairing my road bike's disc brakes. Stay True got my…read morerepair done in about a day (fast), did a good job, and didn't upsell me. I thought the service pricing was very affordable.

I just feel the need to say that Stay True CONTINUES to provide incredibly me with helpful and…read morereasonable service and advice. So glad to have them.

Thanks Mike for hooking me up with a universal mount for a 30 year old Yakima ski rack…read moreFabulous experience Would highly recommend for any rack setups. Great local business ! Thanks again

I recently experienced damage to my Kuat Sherpa 2.0 bike rack. Repair or replace? Mike at Rack…read moreAttack in Berkeley was extremely helpful inproviding inspection and repair information to help me make that decision, then subsequently installing the solution. Excellent service.

Careless customer treatment won't bring me back here…read more New, not so knowledgeable clerk showed me e-bikes, arranged to get the model he sold me on, then let store sell it to someone else. Glad I learned that's how they roll before I bought from Mike's Bikes Berkeley. I can imagine getting service from them is probably similarly sloppy and inattentive.

Another 5 stars. These guys are great. My new brake line (that I tried to install myself with no…read moreexperience or proper tools) ) wasn't working right. So I had to come back to the folks at Mike's today for some help. I dropped it off when they opened at 10, and it was ready for pick up the same day. They helped me with my chain, and the brakes, now I have a brand new 25 year old bike...money. They also informed me that I had some other things going on (broken spoke, head set needed attention), which I appreciate...a little extra step goes a long way in my book. Thank you again fellas...hard work is not always the norm nowadays. I will have to bring something by for y'alls to enjoy on the barbecue. Peace. Peace

This store is monumental. Easy to get to from Campus, right in downtown Berkeley. It's always clean…read moreand the staff are very knowledgable about Cal and it's products. I usually see the same people when I go in, perhaps it's family operated? I definitely trust the guys there, they have a security guard and oftentimes, if you have too many bags you'll have to leave them by the door. There are so many different emblem T- Shirts to choose from, some larger sizes (than small), and various colors to choose from. Sweats, Back packs, discount rack, are neat too. I've worn the sweats too and they are comfortable and warm. Standard UCB designs, a staple! A must- have for winter in dorms. They also sell back packs, water bottles, mugs, and flags. And lots of fun stickers, key chains, and other accessories, too! I purchased a large yellow button with blue logo of the bear. One of a kind. An Oski Bear keychain, and a magnet with the Campanille. All things I still cherish until this day. Check them out.

This store sells all things Cal, that is the University of California apparel, and it's located in…read moreDowntown Berkeley, right in the middle of everything!! Price wise, there were actually some t-shirts that were not ridiculously overpriced, and were really nice. They were sectioned off by price, so that made finding one a lot easier. Lots of clothing, but their hat and cap selection was kind of limited, but this is a very small store, so it's understandable. I was here before the Cal/Duke football game, so it was pretty crowded that day!!

Guess they don't want to sell bikes. Walked in on a Wednesday, place is empty except for an…read moreassociate on the phone. I stand and wait. The conversation is obviously about bike related matters. I don't mind waiting. Stand there for a couple minutes and the associate won't acknowledge I'm there. No glance over to confirm I'm there waiting, no gesture that perhaps it'll be a moment or two, no "hold please" to the caller and tell me he will be with me. I just stand there. Until I don't.

Had an awesome experience shopping for my bike here. So grateful they have an East Bay location!…read moreThe vibe is so good in this store and The New Wheel Electric has overall good vibes in terms of all the care they put into their founders' video and instructional videos. I went back multiple times before deciding on the final direction, and Kansas and the team were very patient with my questions. I ended up with a bike I love! Thanks so much to Kansas and the whole team!

Rating: 5/5 Stars If you're heading to Sports Basement…read moreBerkeley to gear up for the season, do yourself a favor and ask for BRANDON C. I came in needing a full "head-to-toe" setup for winter sports, and Brandon provided the kind of elite, professional service that is rare to find. His technical knowledge of snowboards, skis, and bindings is extensive; he doesn't just know the specs, he understands how the gear actually performs on the mountain. What really stood out, however, was his approach. He took the time to listen to my specific needs and concerns, making me feel both seen and heard throughout the process. I walked out (after 2.5 hours that flew by) not only with the right equipment but with the confidence I needed to get back out there. Whether you're a seasoned pro or a beginner, I'd recommend Brandon C. to anyone. He's a true professional who knows his craft inside and out. Thank you again Brandon C and SB and NIN.

My biggest issue here is no longer the exchange itself -- it is the people representing your…read morecompany at the counter. The reality is that rude, dismissive customer service drives people away. Customers can tolerate mistakes. Customers can tolerate policy issues. What people do not tolerate is being treated as though they are an inconvenience when they walk into a store prepared to spend money. I spent nearly 50 minutes looking for replacement shoes after following the instructions given by your staff. I returned to the counter and was met with an attitude that made the entire experience feel unnecessarily unpleasant. That kind of interaction leaves a much bigger impression than any return policy ever could. You should seriously consider the long-term impact of allowing employees to interact with customers in this way. One negative interaction may seem small in the moment, but over time those experiences absolutely cost business. People remember how they were treated. I can say with certainty that experiences like this make customers question where they want to spend their money in the future. If I have to choose between dealing with rude and dismissive interactions versus shopping somewhere that values customer service and basic professionalism, the decision becomes very easy. I think your management team should understand that poor customer interactions do not simply create one unhappy customer -- they create people who share those experiences with family, friends, coworkers, and others making decisions about where to shop.

Great service! Nice, generous and knowledgeable. Always support…read more He fixed my bike at reasonable prices with hustle

I don't write reviews but my experience with Karim was so memorable and unique that I want to share…read morehow thoughtful, generous and thorough he is in his service. In fact, I am glad I was inconvenienced with a flat tire today so I was able to meet this bike doctor! He provided me the bike education I needed and other hygienic tweaking for my Peugeot gratis. What a sweetheart! I truly felt tended to as a human being. He is intuitive and attentive, saying that even a quarter of an inch of my bike seat getting lifted would make a slight difference. He also asked me to ride around to notice my leg alignment (I brushed up on all the high school anatomy I'd forgotten). He had all the esoteric parts needed to tweak my bike since my model isn't standard. Karim deeply cares about maintaining the "integrity" of the bike. As someone who also makes/repairs items and cares about quality, I trust Karim. He is a GOOD person. Karim really stands out from all the bike servicing I've received in the past. I really enjoyed this experience and am glad I found my community bike doctor. I will definitely have more reasons to stop by.

John is the best! Brought my son's Volcon Brat in for warranty repairs and he is highly…read moreknowledgeable, honest, hardworking and is dedicated to his craft and to ensuring my son's e-bike is operating safely. I highly recommend the Electric Bike Center for purchases, warranty/repair work, or tune ups based on what I've seen and they have earned a loyal and happy customer.

Super helpful crew that helped troubleshoot an error code for my bike. They were patient and…read morehelpful to work hands on with me. Will definitely give them a call if I get any more issues - highly recommend for anyone looking for great customer service.

Do not use this service. Will way over charges and can do simple stuff,, but messes up harder…read morethings, and does not stand by his work, just trying to stick to people for money. I paid a lot and the problem was. not fixed, and he would not take responsibility. I also heard a lot of bad things from shops in the biseness. I wasted money with him, he is a narcissist.

After hearing about Will from many friends, it was time to give him a try. In short, why did I wait…read moreso long? The minute he arrived, I recognized him from days dealing with R&A cycles in Walnut Creek. I was instantly relieved because I had nothing but great experiences with him when he worked at that shop. However, now that he's freelancing AND mobile, I'm much happier! I knew a few things that needed to be done on my bike but Will identified a few other minor fixes that got my bike back to "as new". He figured out my rear drive-side bearing was shot, the seat post clamp had some grit in it, causing creaks, and the sealant was low in both tires. Awesome! He also serviced my Ceramic Speed bottom bracket, replaced the front chainring, and fixed a warp in the rear rotor. It's fitting that the guy who built my bike when it was new got it back to "as new" again - and the cost was absolutely a deal. In short - having a super-talented, super-nice guy come to your door and take care of your beloved bike(s) is exactly what I need in my busy life. Highly recommended!