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    Berkshire on the Ocean

    4.0 (3 reviews)
    Closed 8:00 am - 4:00 pm

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    3 months ago

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    The Seagate Hotel, Golf & Beach Club, Autograph Collection - Wedding venue

    The Seagate Hotel, Golf & Beach Club, Autograph Collection

    (232 reviews)

    When we walked into this place, we were immediately impressed. It was absolutely beautiful,…read moreextremely clean, and there were people everywhere ready to help. Honestly, it looked like it came straight out of a magazine. We were there for an event at the hotel, which was held at one of the steak houses. The whole atmosphere was amazing. It felt like you were walking straight off the beach and into this beautiful, upscale hotel. Everything was so well done, from the decor to the overall ambiance. It was definitely a place that made an impression!

    We stay at luxury properties around the world and this is NOT one of them. For $1000+ a night out…read moreof season....we expected quite a bit more. We were so disappointed by the condition of this hotel and the apparent attempt at repeatedly padding the room service and bar bills. We stayed for two weeks due to an insurance claim that left us without a livable home. We booked the suite because we both had to work from the room instead of out of our two home office. I must say that the valet, bellman and room service staff were exceptional, but I had to repeatedly ask for reverses on bills, rooms to be cleaned and more. Each time we ordered room service for breakfast we got more than we ordered or items were missing and were charged for it. I had to show management photos of issues for them to address it and though they put an english speaking person answering the phones, the double food and charging still continued. Austin, the server, had to repeatedly remove extra food, adjust bills, etc. The task of getting receipts was daunting and I had to ask management repeatedly to secure the room service bills to ensure that the credits were accurately billed. The bar needs to be watched as well. We are there twice for dinner and I order a glass of Pablo Rojas. When I checked the bill I was charge $24 instead of $18. When asked, the bartender stated that there were two on the menu. He never asked me which one wanted. This seems to be a common practice. The housekeeping was lacking. The room was infested with sugar ants and when I complained, I was told that they are difficult to manage because of the sugar on the coffee bar but did not rectify the issue. When we checked in I was walking the room with white socks and they ended up filthy.. I had to request that the floors be cleaned. There was also hair in the shower upon check in. We repeatedly had to request that our room be cleaned even though the assistant manager checked with me at check-in and we agreed that it would be cleaned every day at 10:15am. I never heard from him again. The coup-de-gras was our floor leaked and was getting the carpet wet. The first time I complained I was told that engineering has checked it out and that there were no pipes under the floor to create a problem. The carpet was left wet. I complained again and engineering came to our room twice again that evening and agreed that the floor was leaking, but they did not know from where. We lived with a wet carpet the entire time ( no shop-vac, carpet cleaning,). I had to ask management to replace our coffee cups with clean mugs instead of rinsing out and replacing. Housekeeping does not keep any clean glassware of mugs. They just rinse and return. I finally kept disposable cups and styrofoam coffee cups in the room....the sanitation is disgusting.

    Berkshire on the Ocean - hotels - Updated September 2026

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