Came here after a bad experience at the Ohio State spinal clinic. I feel that the doctor…read moreadequately heard my concerns, not just of my injury, but also my care from OSU and the doctor at orthopedic one did everything in his power to help not only diagnose the root of my problem, but get me matched with the right physical therapist. The physical therapist that I just saw was excellent not only did he listen he was able to create what seems to be an effective treatment plan. He took all my concerns seriously and tried to help me with the best he could The office staff was pleasant and responsive, and treated me with respect. The office was clean. There was enough seating in the wait time was a reasonable MI highly recommend orthopedic one Westerville.

Absolutely gorgeous facility with kind service desk employees. The physical therapist are kind and…read morecareful and have very open schedules. If you need to make a change, my husband had a nasty tibial fracture and his improvement is steady and we are very happy with the care he's receiving here.

I'm in Excruciating pain I cannot afford to pay for physical therapy three days a week. The doctor…read morewill not give me anything for my pain. I would not recommend this office. I had to wait 2 1/2 hours to be seen which made my back hurt even freaking worse so yeah, I would not recommend.

Staff is great, but, I expected more info and help with back and hip pain. I was told, I should…read morekeep taking Tylenol, but, I found that it makes my Tinnitus worse. I must say, though, that, the dr., was not aware of the tinnitus, at the time.

6/10/2026: I was referred to Dr. Thomas in November 2025 following two previous foot surgeries, and…read moreit was clear that I required full reconstructions on both feet by an orthopedic foot surgeon. Dr. Thomas is exceptionally knowledgeable and an expert in his field. He clearly explained my issues and all available options. I have already undergone two complex surgeries with him and have another scheduled for July. Unlike many orthopedic experiences where long wait times are the norm, my experience here has been excellent. I have had post-operative appointments every two to three weeks since January, and I have only experienced one delay out of approximately twelve visits. Despite his busy schedule, Dr. Thomas never rushes my appointments and ensures all my questions and concerns are addressed. I also want to commend the office staff; This is a very busy office, everyone is professional and incredibly helpful. I cannot say enough good things about this practice. While my recovery journey has been long, I am so thankful for the exceptional care I have received. Carol Nye

I went in desperately looking for alternate solutions for pretty bad tendinosis and asked about…read moreESWT. Dr V immediately ordered an MRI and scheduled me the shockwave therapy. Three sessions in and I feel major improvement! It's miraculous! Highly recommend this practice.

Havener isn't the type of place you call to get glasses or an updated eye glass prescription... its…read morewhere you go when you have eye disease or an eye injury. I saw one of their neurologists today to help figure out why my eyes keep blurring out and having shadowed double vision. If you need a doctor like this be prepared to wait for the appointment. Fiften years ago there were only maybe a dozen to twenty eye neurologists in the USA. There are more now but not that many... so the fact that we have three on staff here is incredibly fortunate. The fact that the two I have had care for my vision are empathetic as well as thoroughly skilled is just beyond amazing luck. On the day of your appt charge your phone or bring something to occupy yourself. There can be a lot of waiting... this is normal! Why??? Their patients all have complex issues and the doctors will take as much time to thoroughly try to solve each one. One by one.... That can back up the flow. Just realize when its you in that room... they will give you 100% of their attention. They will come in fully prepared (meaning they have read your chart thoroughly prior to seeing you) and will ask you as many questions to get to the root of the problem and you will leave with an action plan and answers. Its productive. You are in good hands here.

Dr. Mendel took over care for my wet AMD from another doctor. I could not be happier. Dr. Mendel…read morelistens, explains in a way I can understand what is going on with my eyes and has a patient l, caring attitude. The rest of the office staff is the same. Above average care.

Rude and condescending. Really didn't show interest. He was with me about 5 minutes total. Acted…read morelike I should have known not to see a spine surgeon. It was a wasted 2 hr trip. Then they rolled their eyes when I asked for a work excuse. I would never see any doctor at OrthoNeuro EVER! Saw him at the New Albany office.

Dr. McGowan and her staff were all amazing! They were very friendly and professional. She never…read moremade me feel rushed and was so caring and compassionate regarding my symptoms and injury. The treatment she prescribed has helped so much already. I highly recommend her, so much so that my husband is going to see her for a shoulder issue soon as well!

I'm not sure how or when I injured my shoulder, but whatever happened it has caused increased pain…read morefor over two months. Not only do I suffer daily pain with movement; I often awaken at night when I roll over on my shoulder. Then, of course because I'm awake, it's very difficult to get back to sleep. My wife has seen Dr. McGowan for shoulder pain she experienced for some time now and was sent to PT to see if that would help alleviate some of her pain. It was she who suggested that I see Dr. McGowan at the Lewis Center Medical Offices about my shoulder (sooner rather than later.) With my wife's prompting, and my increasing pain, despite my typical stubbornness I finally relented to see her about my shoulder. Surprisingly, when I called for an appointment, they were able to get me in very quickly; in just a matter of a couple of days. My wife had told me that Dr. McGowan takes a very proactive approach with her patients. At my appointment with her, I found this to be very true. She had x-rays taken of my shoulder while in her office, and gave a complete examination of my shoulder and arm. Without jumping to conclusions, she thought I might have injured my rotator cuff, but wanted more extensive testing done. So, she arranged an MRI of my shoulder. I was approved and Dr. McGowan had me scheduled for this imagining procedure to be performed within a week. The MRI was conducted at St. Ann's Hospital and the day after this procedure, her office called and wanted to make a followup appointment with Dr. McGowan. Again, quickly scheduled for the following week. Dr. Jacqueline Renee McGowan is a proactive doctor who gets things done in her practice, rather than waiting for them to happen or you worsen. All of the reception staff are friendly, helpful and willing to show you how to expedite your check in when using one of their tablets. Shayna, her tech is personable and will take you back to an office to go over medicines you are currently taking, and family history. The X-ray specialist in this office did everything she could to help ease my discomfort and pain during preliminary testing when I couldn't easily move my arm and shoulder in the positions needed for accurate pictures. If you are in need of a top-notch, professional, knowledgeable, yet personable, and caring Orthopedic Specialist, Dr. Jaqueline McGowan's practice in the Lewis Center area is where you should go.