We have been with Berrett since 1998. They are always professional and efficient when they come out. We have scheduled bi-monthly treatments outside so we have never had any issues. They do a complete walk through and provide feedback. read more

I have called this organization 3 times to cancel my service. I have been an on-time paying customer for years. Yet, they will NOT ANSWER or RETURN phone calls. They are truly horrible and i would advise anyone considering this type of services to steer clear of them. read more

I have a raccoon nesting in my detached garage (Spring TX). Called Berrett Home Services to schedule them to come out on Wednesday, May 13, 2026 as soon as they could. They set me up for an appointment for Thursday, May 14, 2026 between 3-5pm. I left them my cell phone # and they said they would give me a 30 minute heads up on their arrival. I took a 1/2 off work and arrived home at 2:30pm so that I would be there for the inspection/service. I checked my email and found a 1145am message that they would not make todays appointment and wanted me to call them back to re-schedule, with the earliest available time being Monday. I lost a 1/2's work/pay. They lost my business. I DO NOT recommend them. read more

I requested Berretts to come to our home and rid of us unwelcome visitors. Quote was clear and easy to understand. Pricing was reasonable. Technician was courteous and explained what he was going to do in plain upfront language. He performed the work and filled out detailed report. First time in .10 years we have ever had this issue and am confident we will not have it any longer. read more

If I could give zero stars I would. Hands down the worst. They claim to care about customer service but they have no idea what customer service is. They said they'd like to earn our business yet the tech never showed up to do the treatment. Even after we explained that it was time sensitive they completely bailed on our appointment. I've called the office a few times I was told manager would get back to me. No one's gotten back to me. Unreliable and full of c. read more

Great Service. I needed a termite inspection to close on a home and they were able to send a technician in one business day. The price was reasonable and the tech was very helpful. 5/5 Would recommend. read more

The techs are knowledgeable, friendly and always on time. They have a special team to deal with wasps. Very impressive.

Adam from Berrett is great. This is first year for mosquito control but we have been a pest control customer for 6+ years at 3 different houses. Pest control is top notch. Mosquito control has worked pretty good. Not zero mosquitoes, but a lot less than 2024. Thanks Berrett, and special thanks to Adam! read more

Poor customer service. I have not lived at an address they serviced for years and have requested many times to their service e-mail address for them to stop sending me receipts and invoices but they continue to send them. read more

Customer service with texting , calling and even the service technician Jim Guynes is always great! We haven't seen Jim in a while cause he's so good at what he does he was promoted. So, when we opened the door it was such a blessing. Jim just like the technician Justin are just our families favorite service technicians they are detailed, their listening skills are wonderful and their his attitudes are sweet they are both such respectful guys. They put boot covers on and never make us feel awkward for asking to spray in areas that may seem over the top. Jim like Justin always likes making their clients happy with good service and a smile. BPC monthly service fee since moving to Texas 5 years ago fits our budget especially being in this economy. read more

called due to an in home ant invasion. people came twice and ants are worse then ever. I told them I did not want a monthly service. they said OK, then charged a monthly fee. they are useless. read more

value is bad as they cut corners and rush in and out. Sales promises much more than actual deliver. They also damaged vents in attic and refused to pay for repairs. The vents were CO2 vents putting my family at risk from fumes. they don't care. read more

They provide prompt, knowledgeable, and courteous service. I highly recommend them! I like family owned businesses that provide several services. read more

If I could leave 0 stars I would. Very deceiving company. Be careful with their "subscription" services. I got the monthly mosquito service & they continued to charge me for months that service was not provided! 4 winter months, no service provided and no refund when I ask for one!!! Not a good business at all. read more

Technicians are friendly and knowledgeable. They are willing to do extra to keep customer happy.

Terrible, deceptive company. They are insisting that their warranty begins one month earlier than was communicated previously, and only told this once we informed them that we were canceling. Which then magically changed a inspection that was previously no cost into the same amount as the warranty cost. They were fine for initial work but the warranty is a rip off, and a nightmare to cancel. Would not recommend getting involved in this company unless you like bogus "subscriptions" and hours on the phone without making any progress. read more

Absolutely the worst....they may have actually become a criminal enterprise. A year ago they sold me $3000 worth of unneeded rodent exclusion doodads. Did nothing to eliminate the mice. In a subsequent visit by one of their techs, he admitted that I was sold something I didn't need...and attributed it to an the inexperience estimator that they had sent out. I complained multiple times to a manager named Chris...she was absolutely unhelpful, argumentative, and confrontational. I considered taking legal action, but decided to let it drop. Now, one year later, they charged my credit card for a renewal of the warranty...something I had specifically declined (I have the contract here in front of me if anyone has any questions). Essentially, I feel I've been the victim of elder fraud, and want to warn potential victims to stay far, far away from this sleazebag operation. read more

I used Barrett pest control for a few years at two addresses and four years later after I had cancelled services they tell me I have an outstanding balance so I gave them a call to dispute the balance. I am lied to put on hold and dismissed. I have never had such horrible customer service I've always thought highly of the company but I guess I was WRONG! I will no longer recommend them to anyone. Please BEWARE! I would like to say that KATHLEEN and LESLIE were no help at all. Kathleen put me on hold for 20 minutes to speak with a manager that was not even in the office. I had to call back three times and my issue is still not resolved . When I canceled the service in 2021 I verified there was no outstanding balance, but they said my account is not noted. They also said that my account wasn't noted when collections called me so I must've been lying about all of it. If I could give no stars, I would. read more

Rylan is very professional and did a great job. He contacted me prior to our appointment and was even able to arrive earlier than planned. He did a very thorough job and is a delightful, polite, professional person/technician. read more

Great service and staff from Berrett Pest Control! Sam was professional and really patient with all my questions concerning the treatment and pest issues. You have a high quality business and we are very happy we found you. Karen Solomon read more

We have been customers of Berrett for almost 15 years....wouldn't consider any body else. always quick to perform and fully explain their servic. worth every penny! read more

Berrett has provided excellent service for years now. My technician, Gavin, is skilled and knowledgeable and when there is a specific problem he knows how to treat it. I am very happy with Berrett. read more

We're very appreciative of our very knowledgeable serviceman, Tim. He's done a great job every time, and on the rare occasion that we do see something we didn't invite, he's gracious enough to quickly come out and re-treat our house. He's allowed us to really enjoy our new house free of ugly critters. The company, as a whole, is purely for their customers. We did get someone once who apparently used the wrong type of sprayer to treat, and we were left with greasy puddles along the baseboards, kitchen, and bathrooms. We reported it to BPC. They responded by paying for a cleaning company to come to our house and completely wipe away the mess. That's incredible service right there! It's the kind of service that will always have our business. read more

Update. I have now been stood up SIX times by Berrett. Every time the window was 2 hours long. Every time after the first time, I waited by the front window and watched for the technician. 20 before berrett closes, I call to confirm technician is still coming. Each time they tell me yes. Each time they no show. I am now up to 12 hours of my time wasted. I should send an invoice to them for my hourly pay X 12 hours because I could have used that time to make money. I spoke with the service manager who told me the GPS showed the truck at my house. Said the technician out in the notes they knocked, knocked louder, then rang the doorbell. I have two dogs. I know if someone knocks on the door at the end of the block. I have a video doorbell that calls my phone, announces a visitor at front door on echo device, and even records the entire encounter. I also have a security camera on the front. Not to mention the fact I was sitting in the front room watching for the technicians. The last time the technician came out, he said he thinks I have a plumbing leak and they will come out and do a free inspection. I get in touch with plumbing and they said I have to pay a fee for it. There is no way I am spending a penny at this worthless company. Every customer service person I speaks to asks me to leave them a review as they are in some competition. Real customer service would be calling the person and letting them know they are going to be stood up, and not wait around. Real customer service cares about the customer experience, NOT getting the most reviews in some sort of competition. Do I recommend berrett? Not even to my worst enemies. Stay far far away. read more

Called earlier this week and scheduled a consultation for this morning. Drove 40 minutes to the property to be here for the appointment and no one called or showed up during the time window they gave me. I called and they said they hadn't actually put me on the schedule, and the soonest they could get me in was now Monday. Wasted my whole morning. Disorganized, poorly run business and a total waste of time to try to work with. read more

I'm genuinely confused by the bad reviews on here! I had a WONDERFUL experience with Berrett! They contacted me almost immediately after I submitted my pest control request and we were able to get something scheduled the following day. Relatively they were a good price. The tech (Gavin I believe) showed up on time, called me before, answered all my questions and ensured I had knowledge before leaving. Professional and personal team. Thank y'all so much for making me feel comfortable in my own space again :) read more

Save your money! Spent over $400, one rodent and still have them, they didn't even look for the entrance. Found another company.

Wow the service I received from Berrett was quick and easy! I called to set up a termite inspection of the home I am about to purchase and they scheduled me right away. They put me at ease and helped me with every question that I had. He went above and beyond and for that I am super grateful. Once I move into my new home I will definitely be calling for a monthly service. Felt more like speaking with family and I would definitely recommend!! Thank you again! read more

Barrett hires people who know their business, are professional yet personable. And they are reasonably priced!

Joshua Mitchell, Technician with Barrett Pest Control, came out this morning for routine follow up. He was on punctual, professional, polite, Great Job Joshua read more

they respond quickly and are very considerate, professional and thorough. We appreciate them!

No complaints about the service at my home but the customer service/dispute resolution at the office is subpar at best. I had their service at my home for the monthly service charge of approx $50 per month in early23/late 22. We decided we no longer wanted the service and called to cancel, which they say never happened. They continued to try and collect monthly payments but were unable, so they sent it to collections. If I actually owed them money, I would agree to the collections issue. However, I owe them nothing and both people that I've spoken to said that the money they were attempting to collect was for a FUTURE visit and that I had already paid for the previous 3 visits. How you send something to collections for a service you haven't provided is mind blowing. All this to say, if you cancel, get something in writing. I made a mistake on that and now I'll be fighting it to ensure it doesn't touch our credit. Then they call me back today and say for $180 we will remove this from collections and perform the initial visit again at no cost....nice try, you're charging me 180 for the initial visit "We've been trying to contact you about this issue" yet when I call they had no number attached to my account....interesting read more

Very happy with their service. This is my second year using them and this latest time Joshua was very courteous and professional. Highly recommend Berrett Pest control. read more

Berrett has done a great job for our home for many years. Whatever problems have arisen, from ants to raccoons, they have taken care of problems with technical skill, courtesy and professionalism. read more

Wow! Andrew is amazing! He listened to my bug concerns at the start of our quarterly check up and took his time to deal with each one. He's also a great listener and super friendly. He's taken care of my house several times before and immediately remembered the full layout even though we were just at the front of the house. He obviously cares about customer relations and high quality work. You can't go wrong with Andrew!! After Andrew left, Bill came to see if my termite diagnosis was correct. It was. :( But I have a termite contract so it's free! :) Bill is super friendly and extremely knowledgeable. He explained every single thing I asked about, in a way that didn't make me feel stupid or childish. Such a great guy! read more

Tim is the best. He works really hard and is always very sweet and informative when he comes to the house. It is great having one person who always services my home instead of it changing every time like with many other pest services. The email confirmation you received shows the tech and their photo for safety purposes and after treating you get a list of areas, how much spray and what types of bugs were found/treated for. They're great- don't hesitate to use Berrett read more

Berrett Home Services - Pest Control Near Me - Garland, Texas

See all

Dan took his time in inspecting the outside and attics for our house. He explained the situation clearly and provided a comprehensive corrective and preventive actions list. read more

Be careful to take the time to go over the pricing and details with this company. I also researched other company's and they are very expensive compared to others in the area. There is also a guaranteed numbers of payments they lock you into. Not a value and customer service is more sales oriented versus customers need. read more

an extremely pleasant experience dealing with Berrett control company. Technician Willie was extremely polite, very soft spoken and professional. see myself using and recommending them to family, friends and my sphere of influence. read more

Initial appointment was easy and painless. Sprayed inside and outside. Ants issues lessened but was not completely eliminated so called 3 weeks later, left a message - no call back. Called again few days later and was able to set up a 2nd appt successfully. I like that they call when they're on the way. read more