Tim is the best. He works really hard and is always very sweet and informative when he comes to the house. It is great having one person who always services my home instead of it changing every time like with many other pest services. The email confirmation you received shows the tech and their photo for safety purposes and after treating you get a list of areas, how much spray and what types of bugs were found/treated for. They're great- don't hesitate to use Berrett read more

Berrett Home Services - Pest Control Near Me - Garland, Texas

See all

Be careful to take the time to go over the pricing and details with this company. I also researched other company's and they are very expensive compared to others in the area. There is also a guaranteed numbers of payments they lock you into. Not a value and customer service is more sales oriented versus customers need. read more

an extremely pleasant experience dealing with Berrett control company. Technician Willie was extremely polite, very soft spoken and professional. see myself using and recommending them to family, friends and my sphere of influence. read more

Dan took his time in inspecting the outside and attics for our house. He explained the situation clearly and provided a comprehensive corrective and preventive actions list. read more

They wanted payment upfront to book the appointment. I'm not going to pay before they even pull up to my house.

Initial appointment was easy and painless. Sprayed inside and outside. Ants issues lessened but was not completely eliminated so called 3 weeks later, left a message - no call back. Called again few days later and was able to set up a 2nd appt successfully. I like that they call when they're on the way. read more

We just moved to a new area and our neighbors referred us to Berrett. They are great at response time and scheduling. We are beyond impressed with the work Jahkeem Garray did this past week! Checked all areas even if not a concern! Highly recommend! read more

Great company-very responsive, professional. They have always taken care of any problems I might run into. Nick is a great technician...I highly recommend this company! read more

Very knowledgeable and answers all our questions. Excellent service, friendly and appreciates his help resolving our pest issues.

I've been a customer of Berrett Pest Control for quite a while now, and I can't think of working with anyone else. The technicians they send out absolutely care about what they do & treat your home as if it was their own. They know this industry very well, and their wealth of knowledge is incredibly useful. Not only have they provided excellent quarterly services, help fight off a squirrel getting into my attic, but most importantly, they saved me hundreds of dollars after I took advantage of their termite warranty services. Never have I thought I'd have to deal with termites, but it happened, and Berrett Pest Control came in clutch to not only discover the issue, but also fight them off for good. Their technician Bill even came to my house on his day off to inspect the area after the contractors I hired ripped up part of my house... they really care, and it absolutely shows. If you're looking for a pest control company that is priced very reasonably & friendly, you've found them. read more

Jahkeem did a great job. He is thorough and respectful, and he helped me even though my pest problem required him to get on a ladder. He kind of went the extra mile to help me out. He is just really helpful and took care of my serious pest issues and I am very grateful for Berrett Pest Control. read more

very helpful and caring company. I am with them more than two years and will stay with them as along as they provide excellent service which they did last month. read more

They claim on their website that "most of the times" they have the same-day service. Even though I'm a regular customer, I called Monday morning and they tell me the next appointment is Thursday afternoon. So much for same-day service! read more

James is my exterminator, and I couldn't ask for better pest control service. He is punctual and friendly and goes out of his way to please the customer. read more

I used this company for months. They are terrible. I started to have a roach problem so I called them.Clayton was my tech that would come out to exterminate and he never solved the problem. After a few months I was so frustrated that they would charge my credit card automatically every single month but I was never ever satisfied with the results. I kept complaining to him and about still having roaches until the last time he was scheduled to come out AGAIN...... I was mad of not being happy with their service.........it was not working. He actually started to argue with me back and forth about it......I did not let him come into my home and told him to leave. I called the office to report him and his attitude and cancelled my contract immediately.No one from the office ever contacted me to apologize or fix the problem. I was done! read more

I HAD TO FIRE BERRETT PEST CONTROL! I have been a long-standing and loyal customer of Berrett Pest Control for years. For years, I've paid for their quarterly service and was recently appalled by their management's dishonesty and lack of integrity. I was due for service and asked tech to treat my yard for chiggers. I was informed that, that service was no longer a part of their standard service and I would have to pay an additional fee. I was OK with that and their operations manager call me to explain that fee for this "add-on" treatment would be $44. I agreed and he scheduled tech to return 2 days later. When the tech returned, I was informed the service fee would be $100! I told him no, the ops mgr called me personally and told me $44, to which I agreed. He said he was aware of that, but the office just informed him that the price is now $100. I told him NO, have the office call me immediately. I received a call from their office and explained the above. They checked with the ops mngr and said they are aware, but the price is $100 because it takes 2 visits for this type of treatment. I told her I didn't care what it took, I was only paying $44, as THEY quoted. I told her what they were attempting to do was the equivalent of a store having one price on a product, only to change the price at the register. I told her she couldn't do that; they needed to honor the price THEY quoted to me. She put me on hold to discuss the matter with the ops mngr and said the best he could do is offer me a $30 discount. I told her NOOOOO, I'm only paying $44 because that's what they quoted. I explained to her that if they made a mistake and misquoted me, that was a "they" problem, not a "consumer's" problem. I went further and told her if they did not have the honesty and integrity to honor "their" quote, then I would terminate my relationship with them altogether because this was absolutely DECEPTIVE TRADE PRACTICES on their part. Management's response was a weak apology but said they would have to stand on their price! I FIRED THEM ON THE SPOT AND TOLD THEIR TECH HE COULD LEAVE. THEIR OPERATIONS MANAGER IS LESS THAN SMART TO LOSE A LONG-STANDING CUSTOMER (THAT HAS BEEN PAYING $105 QUARTERLY FOR YEARS) AND OVER WHAT?!!! $100-$44=$56 (differential) / $56-$30(discount offer)=$16. $16.00!!!! WHAT A DUMMY! THIS WAS NOT WORTH THE LOSS OF A LOYAL CUSTOMER, FUTURE REVENUE, AND PUBLIC EMBARASSMENT. BEWARE OF DOING BUSINESS WITH THIS UNSCRUPULOUS COMPANY! read more

Scott was very thorough explaining what he was going to do and how it would work. He provided his contact information in case we had any questions. He was very friendly and professional. read more

Bryan came in ready to go..he is efficient and prepared. No worries with quarantine as he is totally responsible and considerate. He had his mask and shoe covers on. I asked questions and he answered them all thoroughly. We appreciate the work that he does! read more

The service technician was friendly, professional, and efficient. He answered all my questions and took extra precautions for my flooring. As he performed the services he explained why. The price is better than most and I've been satisfied for years! read more

Kendrick is a great tech! He is always friendly and smiling, fast, and thorough. Berrett is a great company and we are always happy with the service. read more

I have been a customer of Berrett since 2013 and I couldn't be happier with their service. Scott M. my technician is very thorough and very responsive to my needs. He takes the time to explain everything in detail and follows up exactly when he says he will and never skips a beat. I hope to maintain him as my technician because of the amazing job he performs and for always doing what he says he is going to do which to me is going above and beyond. Very happy customer. Thank you Scott and thank you Berrett! read more

I couldn't have asked for a more professional, extremely knowledgable, excellent communication, etc experience. I am extremely thankful with the patience considering all of my questions. They were all MORE than addressed. I cannot recall when the last time was that I have had such a positive experience with a pest control company. NOT pushing sales. Very direct, and to the point. It was greatly appreciated. read more

I spoke to the customer service manager shevett she was very rude and had a bad attitude. She didn't seem to care . I have been a customer for 10 years and if I ever had a problem it was taken care of right away . I asked her why she had a attitude and she said it's her job . I will be canceling service tomorrow. read more

I don't write reviews but i have to for this guy and this company. Scott Mc is my technician. He's superb. Dedicated, thoughtful, knowledgeable and a nice guy. He really listens to me when i explain my challenges killing these bugs at my house. He then makes a plan and follows up. I know where I stand. I know what he's doing and when he's coming over. He's great about communicating. I've never received that type of helpful customer service from an exterminator service before. He locks up after he leaves. Really great service, top notch. His communication skills before and after his service are the key to making me know he's the right guy to take care of my bugs. read more

Switched Pest Service for 3rd time from the corporate services. Berrett was exactly what I was looking for, a family-owned business with excellent customer service from the moment I called to the day they arrived. My Technician is thorough, polite, and professional. Highly recommend! read more

These people are the worst customer service for pest control out there I've ever been associated with . They sell you a service tell you it's unlimited services then lie about what they've sold you to upsell you on another service for more money. I truly know there in violation of udap and I will be putting a report on the bbb about this company. They have a very high turnover rate I've haven't seen the same tech come back in over a year . Trust me people I would hire well known company or give some other company my business before I hire these liars ... read more

our service guy is jim and he is such a sweet man. he always take care of any problems that i bring to his attention during servicing our home. i really look forward to chatting it up with him about plants and pest. we have used berrett pest control for many many years and have been extremely happy with their service. i would also like to mention tyler, the customer service guy at bpc. he got late charges removed from my bill and figured out why my payments were not being automatically drafted. he was funny and got me all squared away. i truly do appreciate great service all around. read more

JC (our termite technician) was on time, very knowledgeable, professional and friendly. I enjoyed talking with him and really appreciate his personal attention and understanding of our needs. Thank you JC for your outstanding customer service ! read more

Mr. Bobby arrived promptly. In fact, he gets an A+ for letting me know he was enroute. He serviced all the areas I requested. I was a little apprehensive about treating inside, but he made me feel comfortable and wore his mask as well as quickly applied the treatment. Very courteous service. Thank you read more

We just replaced TruGreen with Barrett. Thank you Barrett for being so responsive. You delivered the service within 48 hours of my contact. And the service rep was very professional. TruGreen's loss! read more

Diagnosed problem immediatley and cured ant issue. Was on time and very courteous.

Never disappointed with Berrett! Carl saved the day today! They service both of my houses and I cannot recommend highly enough

No communication. We have a rodent in our walls/attic and had them come out. They were on time and set up a plan to trap it. 3 part plan. Charged us $1200 upfront. Set a date for 2nd visit and no showed us, after I had taken off of work. Had to reschedule for another date. They came and check traps and block entry spots. Now for 3rd part to the process, had to call to see when they were going to come and we were not even on the schedule. They set us up to be seen on the 9th... today is the 1st! We started this process 3 weeks ago! Do NOT give them your $$ until work is completed. Or just avoid entirely. read more

I used Berrett pest control after being told they could help with a possum problem we had been having. I was told they would inspect the area and set up a trap. The man who came walked straight to our backyard and spent less than 10 minutes looking around, and placed the trap in a completely different area than where I had spotted the possum many times. He charged a ridiculous amount of money for a trap with some peanut butter than I could have layed out myself. Never came back to check on the trap. A MONTH later I had to call and tell them to come pick up the empty trap because it was no good. Still got charged the full amount. Please don't use them unless you know exactly what services will be provided. read more

So far so good after initial treatment. We even wanted mosquito treatment and buckets they set out but we didn't initially schedule for that. We were able to call in whole technician was here and they both cooperated with saying this service that day. They made a way. I hope our relationship with this company will continue. They really appreciated our business. read more

Jeffrey Simmons came by today in Garland. Helping us get rid of wasps and other bothersome things. Nice job. He will be back to help us further. Thank you. Much appreciation. read more

I wasn't happy so I canceled my service in August. Since then I was charged wrong twice, made several calls and the problem has still not been resolve. This almost feels like I'm being scammed & I have never had so much trouble canceling a service. I would never use them again. Do not set up automatic payments with them, they do not stop taking your money. read more

Horrible service. Never did get rid of the bugs and spiders. I finally just had to spray myself. Not sure if the guy even used anything. Will NEVER use them again. And be careful. they get you with a cheap price then charge $100.00. For nothing. read more

Great service. We did the subscription and they are quick to respond whenever something comes up.

I really appreciated Dan coming out today. I had some shifts in my home since they last came out which made it vulnerable. He told me how to protect my house by making a small change that would be better done by a handy man. He found another place where something definitely broke in and fixed it. I had already paid for the exclusion process a while ago. I appreciate that he didn't try to resell me the process. Said it wasn't needed. And there was no additional charge for today's visit (and yet he did help seal a new opening). Highly recommend! read more