Joshua at Berrett has been taking care of us for years. He is prompt, thorough, friendly and personable. It is always a pleasure to see him. In addition, everyone else at Berrett has always been very helpful. If your call answered quickly, and excellent service, call Berrett. read more

Please do not hire this business. Our experience has been marked by lies, deceit, and dishonesty. We signed a one-year contract with them to keep our home free of rodents, which included a $200 upfront fee plus monthly payments. After eight months of service, we still have rodents in our attic. When we asked them to resolve the issue, we were shocked to learn they wanted to charge us extra to remove the rodents--despite the fact that this is exactly what we hired them for. Here are the main issues: 1. No proactive maintenance. They do not come out on a regular schedule. Unless you, the client, call them, nothing happens. There is no real maintenance plan. 2. Ineffective trapping. They placed only two rodent traps around the house, which clearly did not work. The rodent problem continued. 3. Incompetent technicians. Multiple technicians claimed they saw nothing in the attic. When an actual inspector was finally sent, they confirmed that we do have rodents in the attic. 4. Deceptive contract language. Even though the purpose of the membership is to keep the house rodent-free, they claim that trapping rodents is an "exclusion." This is buried in vague, misleading contract language. 5. Poor communication. They rarely return calls, and the representatives who answer the phone have no clear understanding of what the membership actually covers. 6. False "guarantee." Their advertised "guaranteed service" is simply not true. When the problem persists, they charge you instead of fixing it. In short, you pay for a service that is not honored, problems remain unresolved, and you are asked to pay even more. This company does not stand behind its work. Avoid them. read more

OVER PRICED /UNORGANIZED /TERRIBLE MANAGEMENT /FAKE WARRANTY AND CUSTOMER SERVICE IS NOT A PRIOITY Poor communication between staff no one seems to be on the same page. No follow through, technician never did the complete the initial sealing of my attic and when more critters got into my attic, they wanted to charge more money to remove them from the trap. I called and spoke with "manager" letting him know I'm upset about being charged I let him know I called multiple times about the sealing not being complete and that multiple appointments were cancelled but I received no understanding. Not only that the "manager" let me know the call and complaints were not in my file. Which further confirms there is poor communication. Staff is overly friendly but incompetent. Manager couldn't care less. Warranty is falsely advertised and misleading. read more

Do NOT waste your money on this company -- they are completely incompetent and failed on every level. We hired them for attic sanitization after raccoon removal and they simply sprayed disinfectant ON TOP of the raccoon feces and left it there. That's not sanitizing -- that's a joke. The whole point of sanitizing is to remove the waste, not spray around it! This is false advertising. On top of that, they treated our backyard for fleas, had to come back THREE times, and made absolutely zero difference. Look elsewhere. Seriously. Waste of money. read more

tony did a great job, respectful of my time and requests. I have used BerretT for years

I've now used these folks a couple of time through Groupon's. They are educated, thorough, and don't mind taking the time to explain things to you. Highly recommend these folks. Beyond having a friendly fellow on site each time I've used them, I was also pleased to find that someone actually answered the phone on a Sunday to help me schedule the appointment. What, a customer focused company that knows that many people work during the week and take care of house items on the weekends? Wow! William was my most recent technician. Thanks, William ! read more

Sebert has been our FAVORITE technician with Berrett Pest Control. We have referred Berrett specifically because of Sebert! He is always helpful, knowledgeable, friendly, and professional. Thank you Sebert for taking care of us and our property :) read more

5-Star Review for Adrian at Berrett Pest Control I want to give a huge shout-out to Adrian from Berrett Pest Control for doing an outstanding job treating my home for Pharaoh ants. From the moment he arrived, he demonstrated exceptional knowledge and expertise, taking the time to explain the process and answer all of my questions. His friendly attitude, professionalism, and attention to detail immediately put me at ease and assured me I was in great hands. Adrian went above and beyond to ensure the job was done thoroughly and correctly. It's rare to find someone who combines technical skill with top-tier customer service, and he should absolutely be commended for his hard work and dedication. If you're dealing with pest issues, I highly recommend Berrett Pest Control -- and if you're lucky enough to get Adrian, you're in excellent hands! read more

Technician does exceptionally good job of treating all the mosquito breeding grounds around the house.

I paid $1800 for service to rid my daughter's bathroom of a particular type of bug that was suppose to be termites, now the same type of bugs are in the same area and now the service tech says it's not termites! Than why did I pay so much for termite treatment if it wasn't termites!?!?! This is very poor customer service and the reason I left Berrett was because of the pricing. I don't know anything about fumigation that why I hire an expert but I feel like I was taken advantage of by this company deceitful business practices. This will not be the last of me! I have a small business and I like supporting local small businesses You should stay away from this company and try a smaller local business p.s I was told it was a 5 year guarantee now they are telling me it's only a 1 year deal for $1800 read more

When i initially called Zena was very courteous and helpful understood and heard all my concers. I needed to be re assured pest control was safe because I have small kids. Joshua was the technician who came out and was very professional and also listened to every question I had and answered everything so professional. I felt really assured. read more

Don is like a bug ninja! He's like a gentle wind but strikes like lightning. He attacked every cabinet, counter, crevice and nook and I instantly started to see less bug activity. In fact, late at night when I'm in bed, I've heard bug whispers of Don's name like Voldemort from Harry Potter. And the bugs speak of his unfathomable tales. They fear him. He is the God they'll never truly understand and the God that brings darkness to their world. His name is Don but backwards it spells Nod, which is what I do to you sir. I nod at your achievements and success. And I thank thee for your valiant service. Until next time, bug ninja...until next time. read more

I would give 10+ stars if I could! I recently discovered a bed bug infestation that had already gotten a head start before I recognized what was happening. Throughout the entire process, everyone I spoke with at several locations was upbeat, supportive, and eager to ease my concerns. That level of reassurance goes a long way when you're dealing with unwelcome pests in your own bed! They charged a fair and reasonable price for a clear, well‑explained treatment plan. When it appeared that a few bugs persisted after the initial treatments, they returned for an additional treatment and several follow‑up inspections--cheerfully and at no extra cost. Every technician who came to my home was professional, respectful, knowledgeable, and patient with all of my questions. Thanks to their dedication, the problem is completely resolved. I am extremely grateful for their service and highly recommend them. read more

Berrett came out the same day I called. The technician (Carl) was great. He listened to my issues and explained everything he was doing. Excellent service. read more

Had a technician come out to give me a quote because rats had entered my home, and he told me I would receive a quote and treatment plan via email. All I received was a satisfaction survey. I had to call them two days later, and I was told they could not service my address due to health and safety hazards!!! I called them because I have a rodent problem, which is their business (obviously), and I am told they will not help me because I have rodents?????!! I am angry, HORRIFIED, and TERRIFIED, that they will not help me. If I cannot hire an exterminator to help, who the hell will????? I LIVE in this house, so apparently my health and safety are in danger also, and they could not care less -- they simply turned their back on me. read more

Extremely inconsistent work....... I paid $2000 for exclusion service that was not complete/ thorough. I still caught a rat in the attic. Many technicians claimed they were only there to check if anything was caught on traps. If all the entry points were completely covered, I would not have any more rats in the attic.. there's a lot of fingerprinting as to who supposed to do the actual job and different technicians are sent on different visits. The company needs to send in someone HONEST to check that the work that the client pays for was actually done. read more

Michael was great - very careful with our dog, making sure he closed the backyard door so that dog won't run away. He did very good thorough job, very professional and listened well when we spoke. Great professional. read more

Sebert Ramey always gives great service at Berrett Pest Control. He is true professional for your company.

Great folks and great service. They don't waste my time. They waste the insects and rodents. :) I was in a meeting. I took 30 seconds to get him in the door and he did the rest. What a guy and what a company. Kudos folks. Don't let this young man leave your firm. read more

I'm very disappointed. I paid $180 for wasp removal, and within 10 days a new nest was already forming in the same area. I was told the treatment would prevent new activity for a longer period, but that clearly hasn't happened. I wasn't informed how often I'd need to re-spray or what was guaranteed. For the price, I expected better results or at least a follow-up service if the problem returned so quickly. I won't recommend this company unless they stand by their work with a clear guarantee or solution. read more

Very reliable company with knowledgeable and very helpful technicians who take the time to answer questions and explain what they will be doing. Technician Jacovon took great care treating the inside and outside of home and was very knowledgeable, courteous and professional. Look forward to working with Berrett Pest Control and Jacovon and my next quarterly treatment read more

Tim was very friendly and did a professional job. He listened to our concerns and provided feedback about the service provided. He is worthy. read more

Tyre from Berrett has been our technician for a while now and is always consistent and thorough in his applications. He spends time when he arrives to meet with us to ask and to understand if any issues are present. He covers every inch of the house and is always careful in his applications. Keep up the excellent work! read more

Berrett Pest Control always provides an excellent job. Last Saturday Mr. Davis provided amazing service! Eduardo Houston read more

Don is always on time and very professional. He is thorough and listens to any issues. I highly recommend Don and Berrett Pest Control.

Lawrence was knowledgeable and helpful and very responsive. We really appreciate all of his help. We are already seeing the results of his treatment. read more

Technician was very friendly and professional and detail oriented. Very happy with service received.

I did not have a good experience. Firstly, after 3 months, the service didn't help with any pests. I have tried to cancel my service multiple times, each time I call they let me know that I cancelled but I kept being billed! It was so frustrating to have to keep calling to cancel and it never actually being processed. Now they have reported it to a collection agency and they're trying to collect $190 from me. It seems like a scam. I only got serviced 2 times and then cancelled because my appointments got cancelled or rescheduled due to the rep being unavailable, this happened 3 times. Would not reccomend. Please contact me back and resolve this issue. read more

They arrived on time and the accomplished the service in a timely matter. They evaluated my situation and gave me a quote for the services I needed. they did not use any high pressure tactics to add more services. Very professional and i highly recommend them. read more

Scheduling the service was easy and their 4 month agreement is super convenient. My technician was Lawrence, he is a super knowledgeable and thorough technician. He asked me the right questions to find out where our issues are probably coming from and explained why it happens and the process to eradicate the pests. He also set the expectation for the treatment to work and let me know of the possible increased activity as the flush begins to work. The treatment was for both interior and exterior. I can't thank Lawrence enough for such thorough work and looking forward to getting these pests out and continuing to prevent them from returning. read more

Tech was on time, courteous, diligent, and knowledgeable. Very professional. Took the time to explain his findings and treatment options.

Carl D. with Berrett recently performed our regularly scheduled service for pest control treatment around the exterior of our house. He did a very thorough job designed to treat multiple kinds of insects and provided a detailed explanation of the work he performed. Carl D. is very friendly and knowledgeable and has been to our home previously and he always provides excellent service. Our pest situation is well under control and we are very pleased with Carl D. and Berrett and the excellent service they provide. read more

Alvina was informative, warm and thorough; she went above and beyond to put our minds at ease in regard to our service. She did an outstanding job and seems to be just a professional and very sweet person; thanks Alvina! read more

Sebert was on time and gave me a 30 minute heads up that he was on his way. He was professional, helpful, informative, and reassuring. He made me feel confident in his skills and in the services offered by Berrett Pest control. All around fantastic! read more

I used Berrett Pest Control for flea treatment and attic containment for rodents and large animal removal. The communication from this company is excellent! I received calls to confirm when a technician would be on site and what they would be doing. The technician would call prior to coming on site & then again when they were leaving the property to let me know what they found. I have used other companies in the past without positive results and I will be using Berrett moving forward. I highly recommend you call them to schedule your next service! read more

TERRIBLE CUSTOMER SERVICE!!! Do not use them for anything!!! They did not kill the pests they said they were going to treat. I called back the next day and they even said they actually can't kill those pests so they don't know why they told me they could. Then they still fully charged me for the service and keep trying to charge me for reoccurring fee. They are just the absolute worst!! I would give them negative stars if I could!! read more

Our termite inspection, which is required to obtain a VA loan, was Monday and we paid the $250 fee the following day. Today is Thursday. My calls regarding the WDO report have been fruitless. This has been a very frustrating experience. Never will we do business with this company again. I question the validity of all these great reviews. read more

Clayton is my tech and he's always very professional, knowledgeable and provides top notch service! He's been assigned to my account for close to 2 years and I very much appreciate his work! I have the bi-monthly plan and I never worry about unwanted critters entering my home. Highly recommend Berrett Pest Control read more

Your Review: (5 Stars)He did an outstanding job. Thank you Berrett for thoroughly training your technicians. We have no complaints and will praise your excellent service. Thanks again Jose for superior work. Ethic. read more

I HIGHLY recommend this company. not only were they fast, they were so kind, efficient and informative. on top of all of that their prices cannot be beat. read more