So Justin from Berry Good Heating and Air came to my home and lied to me about what's wrong with my furnace. He used scare tactics and backhand insults to try and sell me a new unit costing $3400. He was in and out with my $100 after being there about 10 minutes. These are the people that make it hard to trust these home service businesses. I would stay far from these guys. I have an old friend that happens to be an Engineer and a HVAC tech. He has worked on my furnace and A/C over the years. He was not available until after hours and I wanted my air back on faster because it was so cold, so I decided to get these guys out sooner. Terrible mistake! Justin thought he could run a fast one! He removed my fan and pointed to a vent that is designed to be there and tell me that is the reason Carbon Monoxide is going to come up through my vents into my house and kill us! Disgusting! Sooooo dishonest! My guy actually tested the fan and the circuit board and identified the actual issue, which didn't require the unit replaced just the fan and the circuit board. My initial code was the pressure switch stuck open/closed btw. read more

I would give zero stars if I could. I am filing a report with the BBB. They did a horrible job replacing our air conditioning units and our furnace about a year and a half ago. I had another company come out and inspect everything. Turns out they did a horrible job installing everything and we have had C02 leaking into our crawlspace and pulling back into the blower. SO DANGEROUS!! I am so horribly unhappy. After calling them back multiple times to fix things, I am SO GLAD I called someone else to fix this crap. Do not hire them. read more

I was so very impressed with Justin at Berry Good Heating and Air in Atlanta. He came out on a Saturday within an hour to help me on a HOT Atlanta summer day when my A/C unit suddenly stopped working! He diagnosed the issue and fixed the problem within an hour! Air was working again and I appreciate his professionalism and prompt attention. read more

My air went out at 7pm and I called Berry Good Heating and Air to see if they were able to come out since it was late in the evening. They sent someone out immediately and the technician Justin was great. He provided good customer service and had my air up and running in no time! I would and have recommended them to my family. Thanks again Berry Good! :) read more

I have used Berry Good Heating and Air for over 10 years now. Always efficient always on time, and can always answer any question I have. I've never had any problems. They service all of my properties and if I could give them 10 stars I would. Give them a call and let them know I sent you! read more

I have used these guys for over a year for regular maintenance and service of both heating and cooling and everytime has been a good experience. Responsive to phone calls and easy scheduling. Showed up on time and left me with easy to understand suggestions. I would recommend them read more

I called Berry Good on a Sunday morning at 8 a.m. He arrived a half-hour later! We had a bit of a situation because the home has two A/C units and we didn't know where the indoor unit for one of the systems was located. Not only did Justin search the entire house on a sweltering summer day, he was able to locate the unit, which was behind a locked door. We didn't know which key went to the door. He patiently tried a pile of keys and opened it. He quickly identified the problems: The thermostat had conked out and the filters had not been changed. He had all the parts on hand that were necessary to complete the job, which took only an hour and a half to complete. His rates were extremely reasonable, especially on a weekend! He was also courteous and kind to my elderly parents. I highly recommend Berry Good Heating-Air-Plumbing! Worth noting: his voice sounds like Denzel Washington. read more

Berry Good Heating and Air - Justin works 24/7/365. - Heating & Air Conditioning/HVAC Near Me

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The service was A-1 they came out 9am on a Sunday and took care of me. It took him 10 minutes to find my a/c problem and gave me a temporary fix until he was able to get the part on Monday morning. I will be using this company from now on. read more

Berry Good Heating and Air - Heating & Air Conditioning/HVAC Near Me

These folks will lie and certainly rip you off if given the opportunity. I wouldn't advise anyone to do business with them. First time writing a bad review but Berry Good Heating-Plumbing earned it. read more

Repeat Customer-- Over the years I've trusted Berry Good for my various HVAC/Plumbing concerns for my personal residence, as well as my investment properties. I love that I can always count on Berry Good to give me a complete and accurate assessment, professional service in a timely manner, and at a competitive price point. Berry Good is very consistent and Berry Good!!! :-) read more

Great customer service. Had a problem once and Justin the owner made it right. Thats a true test of integrity when someone doesn't blame it on something else. I've known nothing but very prompt response time and getting things working quickly. It always happens when theres a cold spell or a heat wave and I can't have my tenants hurting. Being an out of state owner I'm very happy with them taking care of my properties and glad that they have more than HVAC (since I've done all I can in this area!) because I genuinely appreciate the great service. From some other reviews I wonder if this is the same company because its been totally counter to my experience. read more

Great service! Very prompt, very courteous and very professional.

A year ago December 2021, had a new heat pump unit installed and was charged doubled the price. The going rate was $3k these folks charged 6k+. Due to holiday and sick family members I paid the price. Beginning 2022 summer season it didn't cool .. called and was told I would have to pay for labor for service call. I didn't because I reminded him it's under warranty. Almost a year later began experiencing heating problems Christmas week while unit still under warranty. I called for 5 days and left message as the voice mail states, " we honor our word and promise to call you back," that never happened. Called day 6... and advised never received a call and wanted to make sure warranty was still honored the guy said he can't control 300 calls (for the no call back) and couldn't honor the warranty... we exchanged words he proceeded as if going to schedule service call and hung up. When called back he blocked me. read more

Great Service!! AC wasn't cooling in 90 + degrees, called and got same day service!! Needed a dual capacitor, was done within 15 minutes!!! Justin was awesome!! Definitely recommend!!! read more

I wish I could give them 0 star, this is the worse company to work with they rip me off $2200 and did not fix anything. Now I had to find another company to fix their mistake which is gonna cost me $7000. I would advise everyone not to use them or it will cost you in the long run. read more

Berry Good Heating Air and Plumbing are phenomenal!!!! They are very kind and very professional when it comes down to business. If you're having a plumbing issue they will respond to you in a quickly manner to make sure that you're taken care of. I love their services and I encourage others to use this company as well !! read more

Woke up and had to call for emergency, quote 100$ to check. Told washer box need replacing quote 900 to replace then after I told them I wasn't stupid price dropped to 600. Looked up bx cost 68$. Won't ever be calling them again. Check around for reputable company read more

AMAZING SERVICE! I was able to schedule an appointment to have them come look at replacing my AC unit within 24hrs. Everyone I spoke was so professional and courteous. Being a single woman I often feel like companies try to take advantage of my naiveté but not with BERRY GOOD! Other companies I called we're obviously trying to price gouge. The gentleman who installed my unit was very knowledgeable and informative and definitely put me at ease. Every step of the process was easy. I won't be using another company for as long as I own a home. read more

Man do not use this company they charged me $950 to replace a part worth less than $20 and came back 2 weeks later trying to get me to give them another $300 for another part, instead I got a second opinion and got my system repaired for $200 which could've been done in the first place...I was ripped off don't u be next read more

Technician came very promptly and diagnosed my AC problem. When I asked for options to repair it, he gave me a quote for $1,400 to replace my unit with a used one. I asked if he could install a second hand unit I provided and he said he couldn't. At that point he became pretty unresponsive and unhelpful. He didn't really talk me through the problem except to tell me my unit was shot and I wouldn't be able to find the right part to fix it. He was obviously in a hurry to leave. He charged me $60 for the service call and was at my house for a total of 15 minutes. He gave me virtually no information and I'm back at square one. Considering how little I got for how much I paid, I don't think I'll be using them again. read more

We called them to fix our A/C. They put too much freon in it, and 24 hours later, the A/C was broken again. We already knew that we would need to replace the whole HVAC unit in a couple of months, but they said their repairs would hold us over for that two months, so we were surprised to find ourselves replacing it in less than 36 hours after paying them $330 to "fix" the repairs. My absolute favorite, and by favorite I mean the thing that angers me the most, is that when my wife called them, they told her that overfilling the system with freon or over "charging" the cooling system can't cause problems. In their words, "that's not how it works, ma'am." Well, here's an article explaining that in fact, that is how it works: http://www.avisac.com/blog/problems-from-too-much-refrigerant-in-an-air-conditioner/ Here's a second article: http://m.inspectapedia.com/?url=http%3A%2F%2Finspectapedia.com%2Faircond%2FRefrigerant_Overcharge.php&utm_referrer=#2694 Hope this helps. Best of luck in your HVAC endeavors. read more

Wonderful and fast service! With being a new homeowner and a woman, I'm always praying that I don't get ripped off and am always sure to do my due diligence. When I first used Berry Good, I was very impressed by their promptness and level of professionalism. They even put covers on their shoes before even stepping foot into my house. PRICELESS! The service techs also made sure I completely understood everything they were doing and they provided very thorough explanations while allowing me to watch. Their prices are very reasonable and they do great work! I've used them a few times now and would highly recommend them to everyone! read more

This place is BS. my daughter in law set up an appointment with the jonesboro location for 430 Friday afternoon because our AC and heat went out. she waited around the house for them to show up and nobody showed up so at 5 o'clock she called them and they said she wasn't even on the schedule. whoever she talk to did not put her on it and they said they can set her up an appointment for Saturday with an appointment window from 11 to 1 so she set that up. then Saturday got here and at 12:30 she called them and said is someone still coming out because it was almost 1 o'clock and they told her yes she is on the schedule someone will be there shortly. three more hours went by till almost 4 o'clock and my wife started calling them back. And they never answered and after she called for the fourth time someone just picked up the phone And hung it up now my four-year-old daughter gets to go all weekend without heat or AC all because we trusted them to show up on either one of their appointment times. will never make that mistake with this place again! read more

Over charged my elderly mother $94 over invoice price. Called to get the money refunded two days ago. Still waiting! Other issues - will not call to let you know they are not coming on day scheduled or running behind. One scheduled service was not called at all and did not show. Next morning I had to call and was told 'computer was down' and they couldn't call people to let them know. Unacceptable. Will not do business with again. Update 4/27/16: We did receive a check for the $94 refund. Please verify if they are charging more than the invoice. I was told it was "tax", but that was not included on the invoice amount. read more

What an awesome experience working with this business who I might add was quick to respond in getting a tech here to unclog our kitchen sink. I've had other companies come over to do work on our place or my husband always volunteer someone he knows with no experience that never turns out good. Put my Stiletto down and told him I'm hiring a professional today, but first I needed to do my research (Google is my Betsy). Also knew I needed a black company to do the work... "Why you ask? Because for years I've had other companies here getting rich from our sweat and blood who didn't appreciate us or our business. To sum it all up for you... Berry Good company to me is the definition of excellence. Excellence is a talent or quality that is unusually good and so assess ordinary standards. It is also used as a standard of performance which I feel this company mission is about. I want to thank the Tech and the company for their ability to get to me so quickly. Highly recommend this company you won't regret it. Fair market value price. read more

i call to have berry good heating and air to go out to my mom and dads place and svc the / tune up after the work was done. he refuse to take a check from them .. let me say mom and dad are 75 and 82 year old live in the same house over 50 year the next step was to pay with a c. card they added more to the bill then 15.00 with out saying a thing to them . being the nice old lady mom is she calls 3 time read more

Professional and efficient. Technicians arrived on time and was able to complete the job before lunch hour. I appreciate their open communication and reliable information. I highly recommend Berry Good Heating Heating-Air-Plumbing for all your HVAC and plumbing needs. I have used them for all 3 (Heat/Plumbing/Air). GREAT EXPERIENCE EVERY TIME! read more

I'm not sure where to begin, let's start ..... He has been to the home three times and the air is still not working.... Go figure! Run as fast as you can read more

I contacted this company in April 2017 to replace an air conditioning unit. Four months later the unit starts to leak. I called Berry Good and they sent a technician to come out to look at the unit. Instead of repairing the unit the technician tried to sell me plumbing services. I asked them to send out a different technician. They sent out the same guy. After three failed attempts to repair the unit I had another company come out and replace the Berry Good air-conditioner. In the meantime I incurred a bill of $900 to remove the water from my home and a bill of almost $3000 to repair the water damage. If Berry Good knew what they were doing the situation could have been repaired within 12 hours of the first sign of the leak. Because this company is incompetent, the entire matter took 23 days to fix. Berry Good refused to pay for the damages and I filed suit against them. Turns out the address that they have listed with the Secretary of State is a vacant house. Not the kind of people you want to do business with... read more

Service was great when I first bought unit but in less than a year unit has had several issues. When I have tried to get unit maintenanced, no return calls and no show for scheduled service. Would not recommend this company unless you're educated on heating/air. Yes they are least expensive than some others, but you get what you pay for! read more