Tim Rausch did the plumbing in my new home, which I am very happy with. I'm now finishing my…read morebasement and I hired Tim for the job. They did a great job, coming out to my house during an ice storm. Painting of my basement caused my Water Heater to shut off due to a flammable vapor sensor - I just got done texting back and forth with Tim regarding the issue and he got me back up and running! Excellent customer service and he will be my only plumber from now on!!!

We recently hired Rausch Plumbing and Remodeling to address a mystery stench and an apparent leak…read morein our basement. We called first thing in the morning, and Danny arrived in less than an hour. After a thorough inspection, he phoned Tim, the owner, to share his findings. Tim took the time to personally come over, confirm Danny's suspicions, and collaborate on a plan to resolve the issue. They even coordinated with Caden, another team member, to assist with a specific step of the repair. Our home is older, and we discovered that our kitchen piping had been slowly eroding in the basement crawl space for years before finally bursting. This caused sewage water from our sink and dishwasher to seep into our concrete cinder block basement wall. Within hours, the Rausch Plumbing team had completely re-piped the entire system and provided helpful recommendations for potential restoration work. These guys were outstanding! Hardworking, professional, and genuinely kindhearted. Their level of service and respect was unmatched. My husband and I even joked that Danny was so great, we could imagine inviting him and his family over for a backyard barbecue! They clearly explained the problem, laid out the best course of action, and provided a quote upfront--then came in under budget. Same-day service, extra manpower, and the owner himself taking the time to ensure everything was done right? That level of care is rare. We cannot recommend Rausch Plumbing highly enough. After sharing our experience with neighbors, we weren't surprised to hear that Tim Rausch and his team are the only plumbers they call. We now understand why! John & Angie Luck

Watters Plumbing did a great job... I own an apartment building that was very outdated in…read moreplumbing... I called a lot of places to come check the place out... It was a very big project... People came and looked at the project couldn't quote it... too many variables... I can't afford a variable... I need to know a price... Todd Johnson came on the property... looked at it... gave me a price a few days later... I chased after other companies to give me a quote... someone else quoted me way more than Watters... so I went with Watters.... They came in and went to town... I was having bad dreams about this project... My tenants had the water on the whole time that Watters wasn't working on the building... in an apartment building they found all the chases that were in the building... they only had to put one hole in the wall... in a building like that... I was SUPER IMPRESSED... before Watters came in... the place looked like Super Mario Brothers... Pipes going everywhere... they cleaned it up... put some new hot water heaters in... they popped out one brick in the whole building... EXCELLENT WORK... super satisfied

We are currently working with them through our contractor and it has been miserable. First it took…read moretheir residential specialist 6 weeks to get our first quote together!!! Then when we got it and made adjustments, there were multiple mistakes. I was quite upset when WE had to call the city inspector to see how to make a bidet pass code, not them. Worst of all they do not have a catalog to choose fixtures from, they do not give you prices of items you choose and the lady told me up front that we need to find our own vanities because their installers don't like moving "furniture "!!! He had to buy over half of our fixtures on our own because they could buy them or were going to charge us MORE than the retail price!!! Avoid this company at all cost!!!

I never write reviews but I wanted to let everyone know how great their service was. I called them…read moremid morning when they were busy and they asked me to text them a message with the problem and address. I received a text confirmation and within a few minutes another text saying they could be there in 45 minutes. Their service fixing the kitchen drain was great, courteous, and very affordable. They first snaked it from the sink and then in the basement. They explained what they were doing and made sure things were cleaned up also. Customer service like that is rare and they get a 10 from me.

Steve, thanks for the speedy top notch service. You left the place as clean as it was before you…read morearrived for service. Great prices and great speedy service also. I will make sure to recommend Appleton Drain and Sewer to anyone in need. Dave S.

Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

Brought my snowblower into their power center for a tuneup. When I used it next season the gas…read moreline popped off the gas tank. I tried to clamp the gas line on there myself and couldn't. Eventually I brought it back in there to get the problem fixed that they created and they charged me $48! I brought in a perfectly functioning snowblower and it was returned to me in worse condition. No apologies. No efforts to bring down the price or give store credit.

I have went through 4 plumbers, and had probably 4 others come to my home for estimates, and Tureks…read moreseemed to be the most knowledgable and fair of all of them. The prices seemed on par with the rest too, but let's be honest, I'd gladly pay a little more if it means I'm getting quality service. Kyle installed a water softener, fixed some of my water shut-offs downstairs, and checked over the hot water heater. He was very nice to talk with and even cleaned up after himself, which is something I'm not used to with tradesmen. I would definitely recommend them!

Professionalism in their response was a 0 out of 10. No costumer service decorum just a flat out…read moreno. They are located only 1 hour from us and do not want our business.

Mike did a great job installing a new hot water heater in my basement. He is very professional and…read morehad the new water heater installed in 2 hours. He removed the old water heater and took it to scrap. I would recommend him for a water heater replacement.

Mike did a great job of installing a new water heater. He is very understanding and compassionate…read more He is also very reasonable with his prices. Mike is a very nice man and a professional at what he does. I will use him again for anything that needs a plumber. Cher Limle Menasha

I'd rate higher if it allowed…read more Larry was super helpful when I called and he trouble shooted my problem with a burst irrigation issue. Set up appointment and had work done by very nice and helpful Pat Hackett. I will use them any time I need plumbing service and recommend them to anyone needing help. They earned my business in a big way Thank you Larry and Pat!!

Larry came out and took care of the leaking pipe, promptly and efficiently. Such a personable,…read morecaring man! Will definitely choose Hansen Plumbing for any future needs we have! Thanks Larry, and Drake. All works perfectly now! Oh! And thanks to Darlene too. Great family, offering top notch service! Highly recommend them!

Great service, quality and value. Shane worked with us the step of the way and did an amazing job.read more

From the owner: Same day water heater installation and repair Call…read more920-215-1250

Needed someone to look at sump pump and toilet…read more The owner Jeff was extremely pleasant and helpful when I scheduled the appointment. Sent a technician (Dave) our for the job. What a pleasant young man. Very thorough and polite. Excellent job. They will be my go to plumbing company.

The faucet on my bathtub was broken and water wouldn't shut off. We contacted Jim's Plumbing. The…read moreplumber told us that we had to replace the on/off handles/spout because they were obsolete. He said the way to fix it was to knock a hole in the wall and replace the entire piping system to the tub. We refused and he left, saying that he would try to figure out what else he could do to fix it. My wife went to Lowe's and bought two new universal handles. We both installed the handles and they work great. Jim's Plumbing sent me a bill for $174 for nothing. It's pretty sad that a 78-year-old grandma could figure out how to fix it, and your plumber couldn't. Watch out for people who want to scam you into thinking you have to replace something for thousands of dollars, when it only cost you $13.

Young man was early to scheduled start time. Good thing I was ready for him to arrive. I had to…read moreprovide bucket to catch water from drain as he didn't have one. Efficiently snaked the drain and got the water draining again. He cracked the 2" drain nut that secured the drain pipe to the p-trap. Did not have a replacement. Tried to fix it with plumbers putty with no success. I did not have a replacement in my arsenal. Called his boss and asked if I could buy one and install it myself. I agreed as by now he had been on the the job for 2 hours. He changed me the 2 hour rate and no discount for the broken nut or compensation for my time and money to fix his mistake. Very pleasant young man but he should have had replacement parts on board and not wasted time trying to fix something that couldn't be fixed and gone out himself to buy the part and replace it.

I had FLUSH pump septic tank on Wednesday for $240. Wasn't happy about the price - not disclosed…read moreuntil after work was done. Needed it pumped again on Saturday, thought it would be cheaper because they were just here. Driver had to call owners to get price (again, after finished). It was nearly an hour before charge came back as $360.00!!!!!!! Price gouging, taking advantage of unsuspecting customer, making price up after work was done?????? Flush is the perfect name for this company