Terrible Terrible Terrible. Don't waste your time. If you are unhappy with their terrible work- they will ghost you if you try to get it resolved with them. read more

First time, I tried calling them and their mailbox was full. A couple days later I used their quote estimate on their site, and called again. The second time I received a call back and got to texting. I texted the next day asking if they were available, and decided to drive to the Merrifield location. Due to CoVid they were closed on Saturday, even though it stated they were open. The lack of proper communication was quite annoying and I decided to go elsewhere for my windshield replacement. Update: his response, some very choice words read more

Empire Auto Glass - Unprofessional response, this is how they really treat their customers - Auto Glass Services Near Me - Fairfax, Virginia

The friendliness of the service is not what is in question or how quickly they can schedule you! My problem is with how much wind noise there is with how it was installed. I called for it to be reset and the technician refused saying that if there is no water leaking on then it's set fine. This is the loudest windshield I've ever had installed and over the last 7 years being a black car driver I've had over 10 installed. I would not recommend this company! And the price was not cheap either!! read more

I was very pleased with Empire from start to finish! Scheduling was easy and they were polite and timely.

Great service. Great price. Great people. I had a huge crack on my windshield from flying debris (you never know on I-95) and it was continuously getting bigger. After doing some research, I found Empire Auto Glass. I called for a quote and they gave me a great price; and I was able to make an appointment to come in the same day (luckily the glass for my car was in stock)! I waited for about 1 hour and 30 minutes. Generally it takes about 45 minutes, but the technician discussed with me that the previous replacement wasn't done properly and they wanted to make sure everything was perfect and safe for the new windshield. Mosaic area is about a 10 minute walk from the shop, so it was easy to pass the time. Carlos and Sean were great! They went over with me about the aftercare for the car and answered any questions I had. Very pleased with today's experience! Definitely would recommend this place for everyone! read more

Empire Auto Glass - Auto Glass Services Near Me - Fairfax, Virginia

I found Empire Auto glass online yesterday and was given an online price quote with an additional $25 discount. They gave me a time slot for today and said they would come to me to repair the windshield at no additional cost, due to covid. Sean and his team mate were punctual and professional. They found rust on the body and did not charge me for the additional priming they had to do. They finished the work in under an hour and I am beyond happy with it. I have already recommended them to friends who were searching for a windshield repair. Family owned, small business, so I am very Happy to support them! read more

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I had replace my VAN windscreen replace from them, They came and replace it and add few red tapes on screen and roof of the VAN. After 24 hours when I remove the tape, it cause damage to my roof paint. I called them next day, no contact phone was going on VM. After three day Wednesday I got contact which customer service and the lady gave me phone number to send all pictures of damage. Two day no reply from that number or any contact. Saturday I call them again and customer service lady told me, one from phone # ending on 0606 will call you. I received the call and I explain the issue. The guy told me that my car perviously painted (Which is not, I am the only owner) so that's why paint get damage. I keep explaining him that my car never painted, its the tape which damage the roof. I told him that if this is the way to solve the issue I will call my credit card company and file a claim. The guy which is (Owner) loose his temperament and used abusive words and racist words against me. He called me "you are F***ing Indian" and he knows where I live and he will come and F**K me up. I have report the issue to Police department. The guy (owner) is so lier he told Police officer that he did not threaten me. I have audio recording when he called me with racist words. Matter in not car, matter is the owner does not respect customers and plus he is a racist mind. who call his customer over complain "you f***ing Indian, or anything else". I would like to mention the owner "Shame on you" to calling people with their race, color or religion. if being a customer I m not happy with your service, you should respect customer, and I have right to complain. I would request to people who read this, Please make sure you don't feed to a racist person. "DO NOT GIVE HIM BUSINESS". Today if he called me " F***ing Indian" tomorrow u will be called with other names. The customer service lady Shara told me that she don't know who called me and did misbehave with me. Even the phone # 0606 in owner's cell number, so all people are lying and covering each other. Totally pathetic service and racist person own this place. The place not even deserve 1 star. read more

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I got a windshield repair today, but the OWNER of this company shouted at me because he said that my credit card did not go through. He said that if it was true that if the charge had passed, he would return my money, 250.00 I just hope he keep his word as a man should have! MR. SUN I need my money back, just because you yield to me! SPR read more

They saved the day. They help me out so much. I had to change Location at the last minute. got called in to work last minute. Empire was so nice about and he came out to my job site lickity-split and their price is really reasonable. 10/10 will come back again and tell all my friends about it. read more

Great service, great price, friendly techs! I would promote this business to any of my friends/family that need auto glass repair! Less than an hour and the team of technicians had my new windshield installed and area cleaned. Next time I'll contact Empire BEFORE the chip travels across the windshield :) read more

I talked to somebody on the phone yesterday (Sunday.) They could not help because the warehouse was closed Sunday but said would send a text, then I send back info on my car and address and they would be there between 11-2pm Monday. Today they never showed up and haven't responded to my messages. Not sure what is up and disappointed given the high rating from other people here. I'm going with somebody else to replace my windshield. read more

I had been calling around for estimates on a new windshield. This place immediately called out the BS that was told to me by another auto glass place. The girl on the phone was super nice and eager to help me out and I got a quote that was cheaper than any other place I called! I was in and out in maybe 30-40 minutes. It's been a couple weeks now and the windshield is doing great! Very happy with this place, I recommend to anyone! read more

Great conversation, friendly advice/ option, good price and great and fast service, no hassle, no nonsense, no fake or pretending but professional highly recommended. I had this glass problem for a while it was bothering me very much because of the potential safety concerns, after calling several places finally today I have courage myself to come over to the Empire Auto Glass, they solved the problem fast easy and It didn't cost me arms or legs. read more

Empire Auto Glass - Auto Glass Services Near Me - Fairfax, Virginia

Hey Yelpers! i had Empire Auto Glass come to fix my Chevy impala today in fairfax... i had a giant crack across the windshield (started as a small divot from a rock). they were easy to talk to on the phone - quoted me a competitive rate on the phone - which was exactly the final cost when they were done. George and his partner came promptly within 2 hours after i called in and had the job sorted out in 40 minutes. Good job fellas. thanks read more

During a move I unfortunately cracked my windshield but since it was minor I decided to shop around a bit before getting it replaced. After some researching and phone calls, Empire Auto Glass had the price that couldn't be beat. The individual I spoke to for my quote was extremely helpful and friendly. I'm not a car expert so she patiently answered all my questions. I am extremely satisfied with my experience and would recommend them to anyone in a heartbeat. Even if they're a bit of a drive from you, it's well worth it! I contacted businesses in a wide radius and they're really the best read more

Got my windshield installed last week guys didn't even say that I shouldn't be driving the car for 6 hours to let mold set in so I drove it home windshield ended up vibrating and cracking itself due to bad install and the rubber seal flew off on one side while driving on the highway. Do not go here I'd rather have used safe lite at this point and paid the extra 20-50$ for them to do it. I tried calling them asking to fix it and they basically told me it's my fault not even gonna look at it bye. I have a 1998 bmw 323is. They also said 185$ on quote but they charged me 300$ read more

If there was a trophy for the worst service and business this place would win FIRST PLACE. After reading some of their one star reviews I feel like I am not the only person who experienced their horrible, unprofessional service. It, also seems like it's the same guy who is rude to everyone who left the one star reviews. Here is my story. I had messaged them through yelp and I came to find out that the picture on yelp is an image pulled of line and not even any of their personnel. I had provided them the make, model and year of the vehicle and also was specific when I told them it was a sliding door and the glass on the right of the door. The tech shows up, (keep in mind I had to take off work to meet these guys) has the wrong type of glass and tells me the office will call me to reschedule. Office didn't call, I had to call them. When I call (Sawn) answers the phone and I start to explain my situation in a frustrated way, and he yells and tells me to stop yelling...? What the, when was I yelling!? But anyway, he got all rude instead of taking responsibility for their error and apologizing for my inconvenience, but no. After I asked for his name and he did not want to provide his name to me. After I mentioned of leaving a bad review on yelp his tone changed he even provided me with a discount of forty dollars. A little advice for someone like that, if your business made a mistake don't get aggressive or confrontational with the customer, it wasn't my error it was yours. Here is the best part. I told Shawn that they needed to make my appointment the next day before 12 because my son had an appointment at 12. Shawn didn't make the tech aware of that and tech showed up at 1155am. I had to drop my son at his appointment leave and come meet this guy. When it came time to pay the tech had no knowledge of the price change and I had to call the office to have them clarify that information with the tech. Wow! How do they run a business like this? The tech was very good, did his job well and I give him an A+. No issues with the tech. My issue is with Shawn. read more

Excellent! I have Geico, so at first I was going to use another *not named* service - but something told me to research a bit first! I am glad I did. Service was excellent, from initial call to set up and then Tech that came - He called ahead of time, met me at my job (Fairfax area) - I let him do the work and done! He explained carefully everything on what to do while it seals - pleasant, polite - professional! I would say highly recommended! Job well done Empire - keep up that type of customer service! Thank you read more

Windshield Replacement Typed that into Yelp and called the 1st 10 shops asking for quotes. Came across Empire and talked to Sean on the phone. Super nice, friendly owner. Seem to be on my side for the whole process and he genuinely cared. Empire is tucked behind the Sub Shop. Paid almost half of what these other joes quoted me and I was in and out in 40 minutes. They even through in rubber sealant border for free. Don't get Empire confused with the 4 other auto glass shops within the 3 block radius, Empire is definitely the place to go. Already recommended them to a couple friends with chipped and cracked windshields P.s. Offers in shop and at home service read more

I got my windshield replaced here a couple of weeks ago, and it was a dark and rainy day of so I didn't notice that they seem to have given me a damaged new windshield where there was a very thin crack under the right wiper. This place is not worth it save your money and pick another auto glass shop. read more

I recently had a spider chip in my glass AGAIN!!!‍( dump truck on 95). Also my husband windshield needed to be replaced. Only this time My Tech Auto Glass was temporarily unavailable. However, Sean recommended Empire Auto Glass. I thought that I wouldn't need a replacement bc it was so tiny. Wrong!!! The tech that came out to our home (Sean-different one) explained that even though he can fix the chip it can spread during the process or later on with the erratic weather. So they were able to give us a discounted quote of $393 to replaced both windshields !!! Empire had my windshield on hand!!! Both vehicles were taken care of with no issues!! Amazing !!! Thank you !! Honest, Professional and Efficient!! read more

Customer service was fast and friendly. In another world, excellent. I would definitely recommend anyone to this place. My son needs to have his windshield replace on his Accord. I will definitely be taking him to Empire Auto Glass. Their prices are a lot less than other places that I have gone to. I just don't have any luck with my windshield. I'm glad to see good customer service returning to places of business. Unfortunately, it's not everywhere. read more

Friendly staff ! Quick service ! Perfect job ! Highly recommended! I'm glad I was able to find such fast and reliable place near my home, couldn't be anymore satisfied thank you Sean ! But hope I don't have to see you again read more

A small pebble hit my windshield and it originally left a tiny crack on my windshield. After about a month and a half later, we started getting like 0-20 degree weather so the tiny crack turned into a crack that went across the whole windshield. That's when I started calling around to get an estimate on how much it would be to replace my whole windshield and Empire Auto Glass had the best price. I called about 7 other places in the Fairfax area. When I originally called in for the estimate, I told the owner that I had no sensors on my windshield and that it's just a plain/basic windshield. I drove up to the shop and Sean noticed right away that I had a sensor on my windshield and he didn't have the right one in stock and asked me if I wanted to wait and stay for him to pick up the correct one from the Maryland or if I could come back in the next morning. I chose to come in the next morning and get it fixed. Sean fixed it quickly (only took 40-45 minutes) to get my whole windshield replaced and it looks PERFECT! It's been a whole week now since I've gotten it fixed and everything is in tact. Definitely recommend coming here! read more

I recently got rocks flown at my windshield, causing a decent sized crack to appear on it. I called several different places to get quotes, but most of the places were about the same. So I decided to give Empire Auto Glass a shot based on the reviews on yelp. When I first called, the associates were nice and professional. They were able to answer all my questions and work with my schedule. The Empire team came and replaced the windshield while I am at work. It was very convenient and fast. I was very happy with my experience and will definitely recommend them to my friends and family. read more

Empire's team was great! Good advice and quick service! I would definitely return if we needed windshield repair again.

Every employee at Empire Auto Glass is extremely professional and helpful! I've never had to replace my windshield before, but I'm glad I went to them because they made my first time experience pleasant and hassle-free. I would recommend them to anyone who wants the best service and the best price. read more

Professional and fast service at a great price. I contacted about a dozen auto-glass replacement service providers in Norther Virginia and Montgomery County Maryland after there was an expanding crack on front windshield. Many businesses provided similar spiels about how they had to check 3, 4 or even 5 warehouses before finding a new windshield that was compatible with my car; guess it was their reasoning for providing high prices. The representative at Empire Auto Glass didn't provide any backstory and was very professional. Long story short, I had my windshield replaced within my lunch break for a cost close to half of the average quote. read more

Literally the most quick and easy glass replacement ever not to mention the great price!! They will definitely take care of you here. No complaints read more

The business is very fast, humble, and reliable. I would highly recommend this place than other auto glass company. The quote I receives was hundred to thousand cheaper than anyone in northern Virginia. read more

I called Friday afternoon, Naib came out the next day and replaced my windshield in about an hour. He beat the next price by a significant amount and used a good brand name windshield. Everything looks good and Naib was very professional. read more

Stressed out because you have to repair your window? Dont worry! Empire auto glass got you! Very professional and fast. Try them out and you would like them too read more

After calling around for quotes, I drove to Empire Auto Glass to repair a chip in my windshield. Even though I was not able to get my windshield repaired here, I'm reviewing Empire Auto Glass for their honesty. They looked at the chip yet brought to my attention that I had a bigger issue in that I had a crack under the rearview mirror. I had my windshield replaced by another company two years ago, and apparently, not well. They recommended that I not repair the chip and that I go back to my insurance company to get the windshield replaced. Thanks to their advice, I am spending $0 and will have my new windshield installed tomorrow. Thank you Empire Auto Glass for your honesty and advice in how to handle the cracked windshield. Should I need a chip repair in the future, you are first on the list! read more

They will try to get your business by texting and calling multiple times. I was busy so I called them the next day and decide to go with them because they're the cheapest around my area. Made an appointment and 30 minutes later, it was a no show so I called. They said they have been calling me and I wasn't picking up. Before this, I picked up ONE call after 2 rings and somebody hung up so I thought it was a misdial so I thought it was nothing. No voicemail and no text from them. I just hope they tried harder (just like when they were doing when they were trying to get my business) to reach to me and/or tell me they wouldn't make it. read more

Hi Sarah, my cousin has the Silverado. I wanted to know if I could get the recorded tape of the conversation of the owner cussing out my cousin and canceling his order. It will be hilarious and a great example of how Not to run your business. read more

Best place ever! Made everything simple, and easy! The staff was wonderful, and the best part was the low price and the clean job done. I definitely recommend them. read more

I cracked my windshield in two places. I called Empire Auto and they were able to fit me in the same week. They did a great and speedy job on my windshield replacement. Very satisfied with their work and their customer service. Thanks again! read more

They told me on the phone they had the Pilkington Glass replacement part number I requested in stock. Not true. When I got there for installation they had a different Pilkington windshield. At first, the owner said to me, "This windshield is different than your's, it's solar and your windshield is not. The new one is better, the tint on the top is darker", and then later, "It's the same thing." [as the part you requested]. I was born at night. But not last night. Since then, I researched this with Pilkington,Glass, USA, the owner was wrong. All Pilkington windshields manufactured since 2001 are solar. Also, Pilkington told me the rear view mirror bracket on windshield Empire tried to sell me would not fit the rear view mirror on my vehicle. Old school shady automative retailer. A waste of time. Also tried to sell the insurance company new moldings that did not need to be replaced. read more

They said they can fix my car tomorrow just to send them my info and never got back to me. I wouldn't trust them unless you expect it to be done later then you expect. read more

Called this place during their advertised business hours with a simple question. Got a guy who only later admitted he was in their Chicago office, handling calls, and arguing me that the stores was closed. He was really rude. Yelled at us on the phone. Was very argumentative. And when we asked to speak to anyone else, he insisted that there was nobody else in the company - not a single other person. And when we asked to be transferred to the local stores, since he said he was in Chicago, he hung up on us. We cannot imagine doing business with a place that employs people like that. read more