One either has a consistently good experience or the other. Mine have all been great, from…read morepurchase to service. I was not in the market for an Outback, yet my 6' 1" frame was not fitting in the newer SUV driver wells as I had in my 2010 Ford Escape, not even the Forester. That's when Craig Enslin approached me about an Outback. He asked a few qualifying questions about 2021s versus older used models. He then drove up a beauty of a previous TriCity Sales customer 2017 Outback used car with 27K miles. It was pristine inside and out with not even front hood road chips. I took a drive and fell for the car; their final price and the trade-in on my Escape made it spectacular! Forward to my first free oil change and inspection. Perfect! Now I wanted to add Starlink Service. They did the 3G to 5G upgrade - No Charge as a goodwill courtesy. I don't get goodwill out of most car dealers these days, yet I did here! Be patient, be thorough, and find a great group of people who will work with you; that's what I found at TriCity.

Great prices on car deals and for service deals but...they sure don't give you the customer service…read moreof other Subaru dealerships Service of OFL and tire rotation completed to satisfaction. Just wondering if it's just Tri-City, but of the 3 Subaru's I've owned the dealers always washed the car (or gave you a voucher for a wash) and vacuumed the car. I was disappointed that it washed washed or vacuumed When I took delivery of my car in April it was not washed or vacuumed of pet hair (my car was a CPO dealer loaner...still don't know why pet hair was in it‍).

I went here last week looking to test drive a car I had found online. I was greeted shortly after…read moregetting out of my car by a nice gentleman. Shortly after I was test driving a Nissan Rogue. They were wanting me to finance the car, this is the only way to get their online prices. After stating I was wanting to purchase outright, they kept wanting the financing. I was hoping to do some dealing, but there was no budging. So I left and continued on shopping. My salesman did try to get his upper to work with me in the days following, but no luck. I would browse there again in the future. But read their fine print. Their online prices are only honored if you finance. Every other dealership I've been to does not do this, and instead goes by the price listed on their website, financing or outright purchasing.

One of the worst experiences I've ever had as a consumer…read more I found a truck that I really liked. I texted and emailed with Jon Royal. He asked me when I could come see the truck. I told him I was an hour and a half away so I wanted to iron out some details before I make the trip. We discussed my trade and he asked me to send pictures and asked a few questions. He told me the range they would offer for my trade, pending physical inspection. I was good with that range. I told him I planned to come on Friday. He asked what time and I told him I would let him know tomorrow (Thursday) Thursday morning he texted to ask when I was coming and I told him Friday around 10:30/11:00 and asked if he could send me the Carfax for the truck. He said he would put me down for 10:30 and sent me the Carfax He texted back and said "tomorrow is my day off so when you come in, let the sales staff know you were working with me and they will get you started" That concerned me a little so I asked "Will whoever I will be working with have the information on my trade and the range you gave me?" He said "yes, I spoke to the owner personally about the trade. He said all of that information is saved in your profile along with the photos you sent me" On Friday, I drove for an hour and a half. I arrived at 10:30. When I arrived I saw that they had pulled the truck up front for me. I went inside and was greeted by, Barry (I think) I told him what Jon told me to say and he went to get someone to help me. Someone named Ric came over and shook my hand and said they would get a plate on the truck so I could take it for a test drive and I could leave my keys so they can do the inspection of my trade. I went outside and walked around the truck to check it out. Barry came out to get my drivers license. When he came back out with the plate and my license, he said to go ahead and take it for a test drive and when I get back I can sit with someone to discuss I got in the truck, moved the seat up, put my seatbelt on, started the truck and Barry and another man came rushing out, so I put the window down and they told me the truck was just sold. I drove an hour and a half for that. I find it interesting that the subject line in the emails they sent said "your frontier is ready at Somersworth Nissan. Nobody took me aside to explain anything... nobody so much as said "I am so sorry this happened" nothing I texted Jon when I left- I wanted him to know what happened. He did not respond I called and left a message for the owner Brendan Forget. He did not respond. I would never recommend this dealership to anyone, in fact I'm going out of my way to spread the word about the awful treatment I received. I mean, if a mistake was made, they should have spoken to me- they should have reached out. This was someone I was conversing with for 3 days by text and email- and then silence. Their customer service skills are a joke.

Love the people here BUT BEWARE when useing a credit card or…read morebank card you will get the a 3% charge on your bill Card item total 963.93 Cash item total 935.85 28.08 for paying with a card

Carplay doesn't work on a 2019 Chevy Silverado and I was told to take it to a dealership and see if…read morethere was a software upgrade for the entertainment system that they may have that wasn't showing up in the downloads for the in truck app. I got a rude service guy who wouldn't just tell me if there was an upgrade or not, instead he say make an appointment to diagnose the problem and it would cost $190 just to tell me if there was or wasn't an upgrade. He was such a Dbag I laughed at him and left. I wouldn't go to these jerks for anything, wouldn't buy a car from them or even let them do an oil change. Like everyone else in these reviews have said, "I hope they go out of business".

UPDATE NOVEMBER 14, 2018:…read more Dan Lagrange from Key Auto of Somersworth reached out to me on October 17, 2018 and he listened to my issues and communicated with me and he went out of his way to make things right. Dan & Key Auto lived up to their commitments and stood behind the vehicle I purchased from them. I would recommend dealing with Dan Lagrange from Key Auto. Thank you Dan & Key Auto. I purchased a vehicle from Key & the vehicle was grossly mis-advertised & misrepresented. Vehicle was not repaired as per Keys own provided invoices. Purchased a vehicle from Key on 08.25.2018 and received the vehicle on 09.20.2018. During the sale my original salesperson was supposedly let go and I was given the credit manager to complete the sale. Response time was less than adequate and I had to constantly initiate contact with him to get him to respond to anything. Upon receiving and thoroughly inspected the TBSS to say I was disappointed is an understatement. The vehicle was not truly represented by Key. Other than the front passenger fender that was shown to me, there are several other things wrong with the vehicle. Huge dent in the rear passenger door, scratches and dings all over the vehicle (Not The Rub Out Kind), drivers side mirror looks like it was attacked by the wolverine (& I Was Sent An Invoice On Work Completed By Your Body Shop & It Stated They Fixed That Mirror and all the other items as well?), permanent burn marks on the front interior counsel, a family of mice were living in the engine compartment, the rear bumper was not put on correctly, the front bumper was not put on correctly, rear drivers tire has a leak in it, the people who turned it in lived near the water and a lot of the interior hinges and engine compartment metal parts have serious rust, which I was not informed of, the air compressor hose is missing, the rear windshield wiper is broke, the vehicle failed New Hampshire's emission testing and Key did nothing to correct the failure. Key was supposed to detail the vehicle as stated & they didn't, which was even shown on the invoices they provided to me, I have to do my own registration and title, which Key was supposed to do as part of their job in completing this sale or any sale, which costs me additional monies which Key never conveyed to me, etc., etc., etc. In addition to the aforementioned, I specifically asked key to only use Wells Fargo for the credit, but my credit was run approximately seven (7) Times through other vendors and now my credit has taken a serious hit because of multiple credit checks. I am aware that this is a used vehicle that is ten + years old and it's not going to be perfect, but what should be perfect is Key's marketing and representation of this vehicle or any vehicle they sell, which was not. The chances of me or anyone I know doing business with Key again is extremely low.

If I could put a minus in, believe me; I would in a heartbeat…read more Key CDJR in White River Junction is the absolute worst dealership that we have ever dealt with and we are sorry we did. The paperwork handling is absolutely ridiculous if you are put on an intransit plate from them to New York. Why would registration / titling paperwork on their end be sent to Beacon Auto Tag in Williamstown, New Jersey ??? Goes from Vermont to New Jersey to New York (some private DMV as Beacon says) then finally to the customer. It should not take over 6 weeks for the paperwork to process unless the so-called title clerk did her job correctly; what happened to the TC doing the job; instead of sending paperwork to some fly-by-night company like BEACON AUTO TAG. Doesn't the dealerships know they are losing so much money !!! All in all; DON'T EVER and I MEAN DON'T EVER DEAL WITH ANY OF THE KEY AUTO DEALERS ANYWHERE IN THIS COUNTRY...Their Dealer licenses should be YANKED from them all !!! Because if they screw people at one, you can bet they do it at all of them. WTH.....they are also LIARS !!! I was told that they would send me a check for half of the document fees that I was charged to keep me happy...where is it; LIARS !!! ¯\_(ツ)_/¯

Had a bit of a rocky start to getting an issue fixed on a car we had recently bought, with some…read morepassing of the buck and lack of professional communication, but Brian really turned things around and did the right thing by getting us right in and getting things taken care of, no beating around the bush. I appreciated his professionalism, his patience, and his willingness to work with us.

Bought my Gladiator from Larry at Tri City in 2023, he was the new guy at the time and he was…read moregreat. The new facility is beautiful, service is 10x better than it was before. Driving directly into the service department when it's raining or snowing is a game changer. Everyone's been awesome! Thank you!

DO NOT DO ANY TYPE OF BUSINESS HERE, especially purchasing a vehicle. Theres no way our car would…read morehave passed SAFETY inspection at any other place, yet calefs "inspected" it and put a sticker on it. also, they sold my parents a lemon. within minutes of driving off of the lot, it started bucking... Calef said it was a spark plug issue... long story short, my parents ended up having to put 1k into it so it was drivable. The warranty that Calefs gives you isn't even worth the paper that it's printed on.. no one excepts it.

This place ain't no good. The owner, the wife and the son all put off bad vibes. The person who i…read moregot a chance to talk with the first visit, turns out to be the shops mechanic. The worst part was meeting the family of Tony the owner. A mean looking tea kettle and a pear dont equal a string bean looking like uncle bad touch in the shop. The vehicle was priced nice but the mechanical problems made it worth scraping. New Jersey scumbag comes to mind when Tony's name is brought up at the attorneys office.

I brought my 2500 gmc truck to have the hose changed from the gas filler to the tank,meanwhile 2…read morecustomers came in after me with no appointments, I had a 10:00 appt.the service manager took them before me,stick one,No one worked on my truck until 12:15 they changed the metal gas fill part,strike 2 I said rubber hose not metal fill and to boot I was charged 552.00 dollars for a 15 minute job,strike 3 your out I guess they should not have windows looking into repair shop to see customers getting screwed,funny thing I was looking to buy a new truck there all set

I recently went to Midway Buick to look for a car and was met by a sales person named Wes Maynard…read morewho was one of the most easy-going sales associates I've ever met . Wes was very accommodating and knew what he was talking about which I can't say about every sales person I've ever met. The other staff was very friendly and helpful as well. Midway and Wes get 2 from me . I would go back to Midway Buick in the future and hope that Wes is working at that point.

I had a great experience buying a car today from Tri City Subaru. Josh in sales was so helpful and…read morevery informative. Super nice guy, not a pushy salesperson at all! Matt from the business department was awesome too! He provided options and helped choose the best options for me. I'm 62 years old and have bought many cars over the years. By far this was the best experience I ever had. It was actually enjoyable work with such a great staff.

The Staff at Tri City Subaru are Excellent , Proffesional , and Helpful!…read more I had some Concerns recently after purchasing a Vehicle in October and i was 100% taken care of . I Recommend this Business and i will be back.

Here's a clean, factual Yelp-style review written specifically for Granite Hyundai (updated name):…read more Yelp Review for Granite Hyundai (Somersworth, NH) I brought my car to Granite Hyundai last Thursday for a state inspection. It failed for front brakes, rear brakes, and tires. Fair enough -- I took the car home, parked it in my garage, repaired everything myself, and brought it back Monday for the re-inspection. This is where everything went downhill. Suddenly the re-inspection showed four completely new "failures": - A bad wiper - A brake light - "Low fluids" - Another minor item The fluids were not low, and when I questioned it, the service manager admitted these were actually maintenance recommendations, not legitimate inspection failures -- even though they were presented to me as fails. That alone is enough to make anyone uneasy. I also mentioned a taillight water-intrusion issue I reported months ago. Back then it was brushed off as "normal condensation." Now the water buildup is so bad that it shorted out a light, and suddenly it's a "seal leak" they won't address because my car is 3,000 miles out of warranty (63k miles). The issue was clearly misdiagnosed the first time. The service manager's attitude didn't help -- he was dismissive, smug, and offered no real explanation beyond "things must have changed between Thursday and Monday." Unless I drove through a meteor field, that doesn't make sense. Based on this experience and prior issues I've had here, I can't recommend Granite Hyundai for inspections or service. This kind of behavior is exactly why New Hampshire is eliminating state inspections -- too many dealerships using them as a way to generate unnecessary work instead of performing honest evaluations. Be cautious if you bring your vehicle here.

This review is copied from my google review. There are photos of the diagnostics and bills from…read moreToyota. There are also screenshots of text exchanges with the Granite Hyundai service department at that review. https://maps.app.goo.gl/RHnPhZVQcUUsPUQRA If you purchase a used car here make sure you have an independent mechanic inspect it. Do not listen to them when they say we stand behind our cars if there are any problems just let us know. They absolutely do not stand behind their cars. I bought a 2020 highlander here and after 6 days brought it back for noise from the transmission and suspension that they couldnt find a problem for they replaced 2 tires and said it was tire noise. They never even respond to my questions about the noises as you can see from my attached text messages with them. The noise got worse and i made an appointment with Toyota. They diagnosed it as needing a transmission which was partially covered i paid 177 out of pocket out of $10k, but i was left with a 1600 bill for suspension parts not covered under warranty. I brought it back again and they still wouldnt cover the strut damage. And told me it passed a bounce test and its an older vehicle with higher mileage what do i expect. To their credit they did acknowledge the sway bar end links were bad and offered to replace those. They also did provide me with a loaner vehicle for the month the car was at Toyota for the transmission replacement. This vehicle will not pass inspection in maine unsure how they passed it in nh. I guess my expectations after spending $23k is a car that can pass inspection. I will say the salesman Evan was very good he was the only person at the dealer that seemed to want to make things right. Unfortunately this place burned me so bad there is zero chance I would ever recommend or use them for anything again.

I have always gone to the same dealership for my vehicles and like to stay local. I needed to help…read moremy granddaughter purchase her first car fast and my usual dealership didn't have what fit her needs. Headed here and voila'! My granddaughter was treated very fairly, with respect and she was able to negotiate with the owners in a timely manner. We are so very thankful for the kindness and the owners working late to ensure my granddaughter's satisfaction. Thank you so very much. Highly recommend!

From the owner: Hall's Auto Center has been Family owned and operated for 55 years. We sell good quality Used Cars…read more No pressure sales.