I have one word of advice. Before you purchase anything from Best Buy make sure you clearly understand their return policy and repair policy as it relates to the product you are considering purchasing. Be sure to ask if a defective product will be replaced or shipped back to the manufacturer for repair. If it is to be returned for repair to the manufacturer be prepared to be without the product for 3 weeks. Next compare this policy on the product you are interested in to other stores or providers. Their prices are good. After the sale, is a whole different story. Be cautious! read more

The customer service folks have zero clue on how to service customers. They must have dropped out of middle school as these people including the managers are more than dumb. How are they surviving? Who knows but hopefully not for long. read more

I made an appointment for a cell phone repair online having been referred to Best Buy by the Apple store site. When I arrived, the smug attendant, who finally made an appearance, said they had no record of the appointment and although I was the only customer there, he said they could not do the repair, a simple battery replacement. He did graciously offer another appointment late in the following week, though. Rather than interfere with his busy schedule any further, I drove to the mall and went to the little electronics store. The phone was repaired, tested, given a basic charge and retested within 20 minutes. Why did I even bother with these clowns at BB? read more

Scheduled for a Sat appt between 8-12. No show. Called and they said service company was closed. Apparently no linkage between online status (shows they are coming) and reality. Wasted 5 1/2 hours waiting for them before finding out on third call. Waste of time and money. Letssee if they fix anything when they come. read more

Went to Best Buy on Housley Road on July 4th to take advantage of the sales. I was looking for a small TV for a conference room. Access to the store was restricted due to renovations. One of the sales associates, Samantha, came right up, explained the situation and offered to help. She was AMAZING! She researched TVs for me, made certain they were in stock, and then made sure I had all of the cables and mounts I needed to install the TV. She put everything in my car for me, too. Samantha actually made the shopping experience fun. She is the BEST representative for BEST BUY! read more

Horrible service. Ordered last October a large order. Delivery Scheduled for tomorrow for months. Even received confirmation. All of a sudden I get notified that the delivery set for tomorrow won't come for 2 more months. I'll never do business with them again for theatre, TVs or audio. No one seems to know what the other is doing and no one takes responsibility to get it done. Sales person missing. No forwarding info. read more

If Best Buy's senior leadership had any question about why amazon.com is eating Best Buy's lunch, one visit to this store would make everything perfectly clear. Staff members are almost universally ill-informed and not the least bit helpful. "Excuse me, do you know if you sell canned air?" gets an answer like "Yeah, over there somewhere" with a general gesture toward the back of the store. On Sunday afternoon, January 26th (a week before Super Bowl Sunday...not a slow time for Best Buy) all of the regular registers were closed. A woman, perhaps a manager, was standing in the front of the store directing all customers to the customer service counter to pay for their purchases. Trying to buy a ream of printer paper, I was stuck behind a half-dozen people dropping off 10-year old computers for "repair" and trying to get someone to help them program a remote control. Not only did I give up after only a few minutes but the two people in front of me and three people behind me gave up as well. I'd love to love Best Buy. But this store needs a hard reboot. read more

Earlier today, I had the misfortune of going to this store to buy a wireless mouse and a phone charger. The iphone chargers were clearly marked, but I was not looking for that. I walked around, saw lots of blue-shirted employees chatting and wandering around. I tried to stop one of them to ask for assistance, but I was ignored. I left that area to go in search of the mouse. I had a few questions, but there was no one to ask. I eventually (I think) figured it out on my own. I went through the phone chargers again, commiserated with another ignored customer, and checked out. I complained to the customer service kiosk of my way out and was told they were "short some staff." No apology. And there were plenty of staff members walking around doing nothing. It will be a cold day in h-e-double hockey sticks before I go back to that store. Btw, there should be a zero-stars option. read more

Came in here to get some questions answered about my car stereo. I was guided around by customer service for almost 20 minutes to various best buy staff. The guys at geek squad in the back were especially rude. I was then taken to a best buy employee who was apparently the car stereo guy, but he was in the middle of helping a couple purchase a TV. After waiting for him for 10 minutes, I just walked out. Things are very unorganized. You would think that with Amazon.com ruling the world and selling a lot of the same products for a lower price, that Best Buy would better train their staff to serve their customers. That is not the case here. read more

I wanted to buy a GE Electric Double Oven and not a wall oven. I could not see any in this location, so I had to go to other stores to see them. This why on 4 star rating. As GE and all others pay for the spot. The manager should advise the companies this is an area that many houses do not have gas/propane and must buy electric. Reason I bought from them was their price, free installation and Ebates rebate and help reduce the price of the appliance. Kevin who helped me was great as always and deserved 5 stars. read more

We bought an LG French door refrigerator with freezer drawer from Best Buy a couple of years ago. At the time , we bought an extended warranty. Thank goodness we did, but we thought the warranty was for a replacement, after a certain amount of fails. We have since found out there is a class action suit regarding the lemon compressor on the LG refrigerator. Ours has failed twice so far. It is not working now, after two months of waiting for Best Buy to get a second compressor, and farm us out to a third party for the work. read more

Worse store ever. Bought a Zagg Invisible Shield Screen Protector Sapphire. No stickiness on the back. Took it back to replace/exchange and BUY a new iPhone 7. They would not even talk to me. Said the box was open. Told me to go to Zagg. I left and will never go there again. Lousy customer service. read more

Great selection of laptops. I am moving out of state and Jeremy and Kevin suggested calling Best buy's in the city I'm moving which I didn't even think of. Kevin was extremely helpful and patient holding on the phone with the other store checking to make sure it was in stock. After checking out office Depot and Staples I am so thankful I saved the best for last. He matched discounts and got me a great deal. He set it up so my laptop will be waiting for me at another best buy right when I get there ! read more

On Hold for 16 minutes waiting simply to speak with someone. Guess there's no staff....or they just don't care anymore? I'll be placing my order through Amazon. I tried.... :-( read more

Awesome service and very knowledgeable about getting my new Desktop! Was quick to answer any questions and service was great

At first I could not find someone to help me to find what I needed for at least a couple minutes, but then once I found help everything was great! I even got the name of my cashier, Shawn, because he was so nice and so helpful with everything! read more

I bought a very expensive computer from Best Buy and they convinced me to buy the massive extended warranty on the machine. The machine broke and I brought it in to execute my warranty. That is when I found out the computer to be sent to Louisville, Kentucky for repair. The computer simply needed a replacement power supply and cd/dvd drive. The computer did not leave the store for TWO WEEKS. A month later they told me a disk drive had been order. They did not order the power supply. Two weeks later and that part has still not shipped. I call the best buy 800 number, chat with representatives and go back to the store and they politely only offer excuses. I would not buy the extended warranty on anything I purchased at Best Buy. read more

I have ordered from this store using the curbside a few times. Only 1 of these times has the item been ready within a few hours. I attempt to use this service to help minimize in store occupancy for others who are unsure of their purchase and want to get in and explore; however I can't recommend that anyone trust their abilities and timelines. My most recent was a small TV and a phone screen protector. Ordered (at the time of this review) 5 hours ago. I have called twice and sat on hold without ever even getting a live advisor. Sad sad sad service. Best but should really evaluate their employees. This is getting info more and more common at their locations. read more

Worst customer service ever. Looking for an iPhone accessory and when they didn't have it, abruptly sent me on-line. Looking for other items and was told someone else would help and nothing. Found what I needed at Staples where they were more than glad to have a customer. If you think Staples May have what you need, try them before Amazon, but don't waste your time or $$$$$ at Best Buy. read more

So I came into this Best Buy to pay a bill, and as soon as I walked in I saw 3 employees standing near the center cash register in the middle of the store where I have made several transactions in the past, I immediately spoke to Rafael, who was apparently the supervisor and asked him if he could help me pay my bill, he obviously was not busy or doing anything at all, yet he tried to direct me to a cashier across the store instead of just taking the time to help me. "Some of these people are just so high on there horse because of a title...as if he was to good to be bothered by such a request" (PS. I have had several Managers and supervisors in this same store that were more then willing and happy to help with this exact situation, no questions asked.) So I finally get to the cashier across the store and he required that I show my ID in order to PAY my Best Buy bill....this concerns me deeply, since when has Best Buy become a Communist/socialist company? I can only hope that someone can teach/improve on Rafael, supervisor of Best Buy in Annapolis, Housley Rd. To be better at customer service. This whole experience was extremely disappointing and disgusting. read more

Was told by Samsung the geek squad at this location would fix my phone yesterday. Not only did they take over an hour to tell me not give me a loaner phone or exchange my phone. They let me leave the store with a non working phone. I will tell everybody I see not to use this Best Buy. This location was no help at all. read more

I wouldn't know how they are because no one bothers to ever pick up the phone. I tried calling repeatedly over the course of an hour and a half and not one single time in any of their departments did anyone ever pick up a phone! The store manager deserves to get fired and all of the department managers as well. read more

Great customer service during the holiday shopping season. The employees took their time and explained our options. We were able to get the things we need in a timely matter. Would definitely recommend to friends and family. Big shout out to Henry in the mobile department...he answered all my questions and options when purchasing a new iphone. read more

My husband and I recently had a horrendous experience at the Pacific Sales Store within the Annapolis Best Buy that I want to share with Best Buy management. Ironically, we made a deliberate choice to buy at this store because we had had a terrific experience buying a cook-top stove there about 6 months earlier - both with the sales staff and the installer staff. March 26, 2017 (Sunday) We ordered a Bosch panel-ready dishwasher at the Pacific Sales store. In case you don't know, a panel-ready appliance uses a "panel" that looks like your cabinets and hooks onto the front of the appliance. We told Sheldon, our salesperson that we currently had a Bosch panel-ready dishwasher and we basically wanted the same appliance - only newer. It was to be delivered on Friday, April 14. April 14, 2017 (Friday) The installer arrived on schedule. When he arrived, I told him the first thing we had to do was to take off the panel from the existing dishwasher. He immediately said that wasn't included in the new dishwasher installation/removal of the old dishwasher. What??? The installer stared into the old dishwasher and tried to figure out how to get it off (which he never came close to figuring out how to do). Since I didn't want to install a panel ready dishwasher without getting off the existing panel, I told the installer to return the new dishwasher until we could figure out how to get off the existing panel. When my husband came home, we eventually got the panel off. April 15, 2017 (Saturday) I phoned Sheldon to make sure that my existing panel would fit the new dishwasher now that we were aware that panels weren't an easy install option. He tried to find a Bosch installation template that would show the installation screws/holes in the new dishwasher but could not find one anywhere. He did eventually say that he talked to the Bosch sales rep who said that it *should* fit the new Bosch dishwasher. SO, we made a new delivery date of Friday, April 21 for the same dishwasher that had been delivered the week before. April 17, 2017 (Monday) I received a voicemail from the installer that said that the new dishwasher would be incompatible with my old panel and I should call the store and order a new dishwasher without a panel. What???? I called the store and asked to speak with the manager since I had just spent the weekend talking with Sheldon and the Bosch Sales reps and I thought we were fine. The Pacific Sales manager (Rakeem Lee), was extremely aggressive in his tone and words with me and would not tell me *how* he knew the panel was incompatible, just that his installer said it was incompatible. Now this is the same installer that couldn't figure out how to take the panel off the dishwasher in the first place. April 18, 2017 (Tuesday) I called the store again and spoke with Cliff. He was very helpful. I ended up calling the Bosch customer service people myself and discovered that the new dishwasher was indeed compatible with my panel. SO, the delivery was still on for Friday, April 21. April 20, 2017 (Thursday) I get a voicemail from the installer telling me that the new dishwasher is now backordered until May 18. What???!!! It was just delivered the week before to my house AND I had been talking with Pacific Sales people all week about it and that back-order fact was never in their computer??? April 21, 2017 (Friday) I call Cliff again in the morning. At 9am, he told me he was investigating the problem. As of 2pm, he had not heard anything from the warehouse. At 3pm, I sent him an email saying that if they hadn't found a resolution by 4pm then I was going to cancel the order totally. At 3:30pm, a manager named Chris called me and told me that the dishwasher was now indeed backordered until May 18. At 5pm, I had ordered a new Bosch dishwasher from Lowes. I called Pacific Sales and talked to Ben, who said he had cancelled my order. He did say it sometimes takes 24-48 hours to appear on my credit card bill. However, I never received a receipt via email. April 22, 2017 (Saturday) I called the store again and talked to Kevin, who said it was cancelled and he had no idea why I didn't have a receipt. April 24, 2017 (Monday) I called the store again. Cliff eventually sent me an email credit receipt with the cancelled order. I checked my credit card and it had not been credited yet. April 25, 2017 (Tuesday) I call the store again since it has still not appeared on my credit card. I talk to the manager, Rakeem Lee. Again, he was very aggressive and not customer-friendly. He told me it was my credit card company's fault. I called the Best Buy Customer Service and was told that credit card refunds sometimes take 3-5 days to process. April 27, 2017 (Thursday) Refund appeared on my credit card. SO, my Best Buy/Pacific Sales saga has ended. I will never recommend Pacific Sales to anyone (and I had recommended them previously many times). read more

Need a new Microwave - Sales guy said "only have one KitchenAid model on the floor, and its over there", then walked away - I was not pleased and walked out immediately. Also, the way their appliances are merchandised, it's difficult to see all the brand options possible (for a microwave in this case). Ended up at Bray & Scarff, got great service, and bought a new KitchenAid microwave! read more

The other day I went to geek squad with an issue on my external hard drive. I was assured that it could be fixed so I had to pay $100 prior to them taking it to the back. Today I returned after a call saying it was ready for pick up and when I got there, first of all I had to wait 25 minutes and then I go up and was informed that they could not recover any data or fix the drive. When I asked about a refund due to the failure, they informed me that out of my $100 I would only receive $30. I would not have paid in the first place if I had not been informed that they could do their job and then to be told I wasted $70... I will never shop at this best buy again due to the ridiculousness of the employees and terrible customer service. I am furious. read more

I go out of my way to purchase electronics and tech equipment at Best Buy because of their outstanding return policy. I can't say enough about how pleased I've been with them over the years. My most recent experience with them is what prompted me to write a review. I purchased a medium-sized flat screen tv from them. Then - 31 days later (one day AFTER their return period expired), I decided I wanted to completely reorganize and change around my media system. I decided I wanted a bigger tv. On a whim, I asked the salesman there if I could return my tv and exchange it for a larger one... despite the fact that I was outside of the return period, didn't have my receipt, and no longer had any of the packaging that came with the tv. He conferred with his manager and told me it wouldn't be a problem. Skeptical that they would keep their word, I immediately went home and brought back my tv.... no packaging, no receipt... And about 20 minutes later, I left with my new larger tv. Very cool! Thanks, Best Buy! read more

I think the cashier that waited on me was prejudice. She saw me waiting in line for ten minutes and did nothing. She only came to help me when the manager informed her they she had a customer. Not to mention while I was standing she was giving a dirty look. I will never go back there again. Ever read more

Giving them one star is a gift! Buy elsewhere, get it installed elsewhere! I've wasted an afternoon and now missed a family dinner waiting here. The techs are working on one of their own cars. STAY AWAY FROM HERE!!! read more

I've been coming here for many many years to buy all of my electronics needs. I've purchased several televisions, home appliances, tablets, laptops, and parts of my home theater from this specific location. It hasn't been until the past year or so that this store has truly gone down hill. When you walk into the building, the security team at the front no longer greets you as they used to. Now you'll catch them on their cell phones checking Facebook. Cashiers are never really helpful. This past venture, the operations manager (I forget her name) was ringing register and was eating chips while ringing me up. Great management staff, huh? Need help on the sales floor ANYWHERE besides the laptops? NOT HAPPENING. But if you just walk through the laptop section, you'll be bombarded with help. Laptops have such a negative profit margin, Best Buy. Why not ensure your staff is elsewhere to promote profitability of the business? Bottom line: this store was an excellent store for the longest time. Management changes have flipped this location into a sad excuse for a technology company. If you must shop a retailer for technology products, go to the Best Buy location at Glen Burnie. They actually care about the customer. read more

This was an all-around positive shopping experience. Matt, my sales associate, was extremely helpful in explaining the various differences between the tv size I was interested in purchasing. He also made sure I understood the various payment options. He spent a good deal of time with me. I will say that there were not enough sales associates and Matt did not get a good response when he contacted management to ask for assistance for the other customers who were waiting. The store appeared to be very clean and organized and I bought several other small items. Check out was pretty fast. read more

I have a Kindle that I use for Yahoo, e-mails etc and it began to run a little slow so I took it into the Geek Squad to see if they could make it run a little faster. The girl said, "Would you like me to clean it?" Thinking she was going to run some sort of app that would erase temp files, cached data, etc., I said sure. You'd better sit down for this, she then picked up a spray bottle, sprayed water on the glass screen, wiped it off and then said, "There, now see if that doesn't run better." I just stood there in disbelief! It would have been funny had it not been so stupid! The sad thing? She still works there. She is a perfect example of the old saying, "When a company pays peanuts, they get monkeys." read more

Always clean and organized. The only downside is that I have never been approached or greeted by an associate when I'm walking around the store. Other than that, I always find what I'm looking for. read more

Got embarrassed by an employee named Chelsea today while looking for a television. I understand a Christmas rush, but please don't turn your back on me and dismiss me. read more

I went in one day before I had to go work and I wanted a few new movies. Well I live in Baltimore but had to work in Annapolis for 2 days and I needed help three employees walked past me. The first one I asked said he was busy but walked over and talk to a coworker, the second one just ignored me and the thrid told me that wasn't his department. So after 20 minutes I went and told the manager that they are racist, stuck up as hell and that every in Annapolis is nothing but snobs. He tried to apologize for the employees but I told him where he can file that apology and I left. I would rather go to ones in Baltimore and deal with lazy employees who eventually come to help than ones who won't at all. read more

Horrible experience. Was overcharged. Spent hours in the store to purchase a tv and fix their mistake.

Appliance install team for refrigerator bad install. Came out 1st trip and they did not have a usable fitting for the water ice connection. They told me to go buy one at Home Depot which I did. I asked them to level the fridge which they did not do? Da is there something wrong here? Also they left a lot of protective cover on too! read more

In late April, I went to Best Buy because I trusted their store and told a sales associate I was going to Switzerland for a few weeks and needed a special adapter for that country. He told me to buy a European adapter and said that it would be alright if it didn't work out because there's a 90 day return policy, which I believed since a lot of big chains have extensive periods of time in which you can return an item. So I spent over $40 on this thing as a back-up since this Best Buy sales associate gave me the confidence to. I went to Switzerland for a few weeks and since I ended up not needing the adapter, I printed out my receipt to return it only to find the return period was 15 days. How does 15 days turn into 90???? I NEVER would have bought that thing if the 90-day return period wasn't advertised. In 15 days, I would've been in Switzerland and obviously wouldn't have been able to return it! So I called and they just kept telling me that they couldn't take it. I was very civil but I said, OK, whatever, AND THE CUSTOMER SERVICE REPRESENTATIVE JUST HUNG UP ON ME!!! I don't remember the sales associate's name but he was tall and blonde. Hold your employees accountable for their actions!! I've never been so disappointed with a company before, especially a big one like Best Buy. I was planning on buying an expensive camera after I returned this but they don't deserve my business any longer. read more

I like Best Buy as a franchise. They have quality goods at decent prices. This Annapolis store on Route 450 has always provided a positive shopping experience for me. The staff have always been courteous and helpful. Although the Bowie store is much closer to me, it has provided such poor customer service to me in the past that I prefer to drive the extra distance to Annapolis. This is a large store with a wide selection of goods. read more

Best Buy customer service at the Annapolis store is horrific - don't ask for the manager, it only gets worse! I purchased a $27 iPhone cord that stopped working. I went to simply exchange the cord for another - but because I didn't have the receipt and they could not locate the original purchase, they would not allow me to simply exchange the cord. Best Buy just lost this long time customer forever over a $27 charger cord - so sad. read more