NEVER PURCHAS ANY ITEMS FROM BEST BUY IN GENEVA IL on RANDELL ROAD!!! Customer service sucks! Rep. Lexi said she was going to transfer me to Corporate and they did not even have a way of contacting corporate. I called back twice tk speak to the manager and general manager and they kept saying they were busy. I offered to stay on hold and a gentleman say no . I asked why I couldn't hold he hung up on me. The problem started when they sold me a TV under false advertisement. The specifications is no what the tv does. I even called Geek Squad and rep. John was unable to assist and he is the expert. He finally said...this tv does NOT have the function nor capabilities. I have been transferred on the phone 3 hours tying to get a refund. Buyers beware!! Best Buy is a joke! Even if its free....stay away!! read more

I came to best buy today looking to buy a couple things for my laptop. I walked around the store for 10 minutes trying to find someone who could help me. Then I found Zack, he provided phenomenal customer service, very friendly, and extremely knowledgeable on what I was looking for and all things computers. Successful purchase & A lot of great help. Thank you Zack! read more

Well, what do you expect? It's a Best Buy, and they're all pretty much the same. They aren't really the best prices, and they employees are probably paid peanuts. If you're expecting great service, go somewhere else. read more

I tried to return a computer and needed to reset the hard drive, I was told that their WiFi wasn't strong enough and they couldn't help me and to go home to do it. LOL Management very unprofessional and u willing to help! read more

Thanks Larissa I was able to to find a good laptop for work and home use. She was really kind and fun to talk to and even told me about totaltech program which I haven't hear about from the 2 years I've been going to Best Buy and I was really impressed with all the selling point she was giving. If anyone is in the market for new tech go ahead and find her and she can get you the customer service one needs and enjoys to have!! read more

Why are you shopping at Best Buy? Really... I need to know why you do it. Why do you continue to give these retail lords your money? What makes you a Best Buy zombie!?!?! This store is a nothing more than a trap for those without souls. You walk in, "greeted" by the security person, and you're off to shop. Sounds good so far... Wow, look at that tv! Hey, they have Apple laptops here! Whoa! A musical instrument store inside Best Buy?! WAIT... Why is this tv 1k when other stores have the same model for 600? Why is this guitar 500 when guitar center down the street has it for 200 WITH a warranty? Since when is a normal DVD 19 bucks when I can get it on Amazon for 10? Yeah... stay away from this retail wormhole. The only thing Best Buy is good for is exchanging duplicates that you get during the holidays - they accept returns without receipts. Don't believe me? go to Best Buy and wander around - take note of some products you're interested in. When you get home, hop on Amazon and search those products. You'll be floored at the madness that is Best Buy. Save your money and sanity, don't go to Best Buy. read more

Shady & Dishonest. Went there for a car stereo and installation. Installation advertised online for $49.99 ... Not including parts. This was a simple install, just taking one deck out, and putting a new one in. They wanted $120 .. $50 for labor and $70 for "parts" .. I'm guessing I got solid gold wires, cause that is a lot of "parts" .. But in the end - why would you advertise an install for $49.99 .. if it is going to cost $120? Getting a stereo intalled for $49.99 is simply not possible. This is dishonest advertising. These guys are pricks. read more

No. Just don't. With all of the options out there, you're better off purchasing from any other store at a more reasonable price. The employees are kind, and they do try to be helpful, but the company overall constantly has issues. The last time I shopped here, six years ago, it was a big problem with pricing and their system. For a store that sells technology, they oddly don't seem to employ it much. I recently purchased a TV with installation. I scheduled the delivery for Monday and made sure I was home. Turns out, they messed up and had it delivering somewhere else. Then they had to reschedule it, but the earliest was Thursday. It doesn't work for me, but I don't have much of a choice and now have to try and figure out how to make it work. I've spent over three hours trying to resolve this and because of the situation, asked if there was anything they could do in terms of compensation. They offered an insulting $50 for the time, effort, and money I've put into this. So this is what you get. An ok price on a TV, and $200 to install it ... whenever. I would suggest buying your product somewhere else for a reasonable price, and if you need installation, hire someone to do it. It'll be less money and likely more on time. The installation and "guarantee" from Best Buy isn't worth the money you spend. read more

Absolutely terrible service. Customer Specialist made zero effort in helping us out. If you go here and need assistance, speak to a manager because the specialists provided terrible service. We were willing to spend $1,000+ dollars, but I guess this location hates money. Order your products online instead of this place. read more

If you can walk in, browse and select your goodies without assistance, you're good. If not... Godspeed, you brave sojourner. My experiences when I stopped in for a particular item or just to look were pretty decent. Any place where I can be surrounded by relics of my favorite hobbies is a happy place, and there are certainly enough computers, televisions and video games to keep me placated. The CD and DVD sections have both dwindled recently, but it's only in keeping with the times. Best of all? The prices are the best around. I'd strongly advise against using the in-store pickup as an option, however, after several experiences, one of which I still can't describe in language fit for polite conversation. And I'd have even less kind words for the marketing executive who makes employees try to sell me "free" magazine subscriptions with every purchase. There's a cold, cold place in magically-appearing surcharge land for you, my friend. read more

They don't answer the phone and after you spend 5 minutes going through their phone-tree questions, the recorded response is that they are experiencing high call volumes and to try back later, then they hang up. read more

Do you remember that feeling when you would wake up on Christmas day, run down the stairs (if you had stairs), and beg to be the first to rip open your gifts? That's the feeling I get every time I go to Best Buy - except this time I am the one dishing out the cash for the toys I want!!!! I always go here if I want a movie or video game. I've bought every piece of electronics from here, and have never had a bad experience!!! I'm TV'd out, and don't plan on buying anything major soon, but you can bet that when that special ladies' birthday comes around - she'll get a brand new stove from here!!!!! i kid, i kid!!! read more

After my phone died Sunday 12/03/2017 I was talking with my brother from the east coast and told him I was going to have to make an appointment to go the the Apple Store near me. He suggested that I go to my local Best Buy instead and I'm happy I followed his advice. At the Aurora Best Buy, I told an associate what my reason was for coming to the store and he referred me to Nabeel as being the associate best equipped to help me. My shopping experience was thoroughly pleasant and my questions were answered along with advice about future actions I might need to take regarding insurance, etc. Would recommend this department and this associate as it was obvious to me that Nabeel takes great pride, as he should, in his competency and customer service. read more

I really really despise BB, especially this one. It's amazing that they often don't have stuff like new video games and music in stock. I agree with John S. aside from little stuff, the big stuff is cheaper online or at specialty shops. The employees do what they can, but most of them have no information to compare to other retailers or products outside of what they carry. I don't know why I'm giving them 2 stars. I go out of my way to NOT shop at any BB. read more

What a bunch of tools who know nothing about products they sell. I once had a Geek Squad guy come to my house (thanks to the geniuses at Comcast who outsourced him) and I tore him a new hole for the line of BS he fed me. I guess he didn't expect that I had a server closet in my basement. I only come here if I need something in hand, but otherwise there are better places (like amazon, new egg, etc.). They also are crybabies when it comes to price matching, often contradicting their own policy. I would bring a copy of the policy printed out. read more

What makes Best Buy in Aurora so good? Excellent performance by their Geek squad & their sales staff. My wife had a problem with her Samsung Note8 not making calls--it kept saying "Emergency calls only". When we took it to Best Buy, GEEK SQUAD GAVE US THE BENEFIT OF DOUBT regarding moisture condensation under the lens. We claimed the phone was not in water but affected by sweat when my wife was exercising. Since we had a service plan they ordered a new phone, but after talking to them we put the phone in a bag of uncooked rice for 12 hours. Next morning my wife tried it & the phone worked! We cancelled the new phone. Thanks guys! read more

We just bought a washer, dryer, and refrigerator from Pacific Sales. The door was dented when it was delivered, and they suggested that we just order a new door. We waited 3 weeks for the door to be delivered and installed. The door finally came today and was installed; however, the refrigerator now won't produce water or ice. The door installed WASN'T the ice/water side. When they installed the other door, they broke the ice/water door. I called the Pacific Sales line, and they said they would get back with me about when someone can come out. I told them to just send back the first installer, but they couldn't do that and wouldn't be able to tell me when someone could come out. I decided to then call Geek Squad because they are the ones that did the replacement. I was on hold for 25 minutes before even speaking with a real person. Once on the line, they made no attempt to right their wrong. They told me that I shouldn't be mad and that they were doing everything possible to get someone out to fix it. The first available time was Wednesday, 4 days from now during the day. Like any normal person that just spent $5,000, we work during the day. When I stated that was unacceptable, they did not care. I had to cancel the Wednesday appointment and reschedule for Saturday, another inconvenience. The lady was rude and made it clear that this is all she could do even though it was her company who just damaged my appliance. She found it perfectly acceptable to inconvenience me for the next week without any compensation for their wrongdoing. When I asked to speak with a manager, the Geek Squad transferred me back to Pacific Sales even though I specifically said I wanted to speak to a Geek Squad manager. The sales rep then asked me how he could help me. I found this to be a great example of their lack of communication because I had been on the phone with Geek Squad for an hour by this time. The Pacific Sales person said that he could not do anything either since it was a Geek Squad person who broke the door. These two companies should be working together to satisfy their customers. However, they have no communication between the two and only blame each other for mistakes. Supposedly, nothing can be done because one company sold it to us and one company broke it. I would highly recommend avoiding both companies. read more

I use to spend all of my paycheck at best-buy when I was younger. And there was a reason for that. The service was very good back a few years. So I recently visited this Best Buy three times to buy a Navi. All three times I walked out because I was waiting in the auto department for someone to help. I had someone call for help all three times and no one showed up twice. I complained on the way out to the security guard at the door. The final straw was the third time when someone did show up and didn't know what the heck he was talking about. Google was more help than bestbuy. Note to bestbuy, there is obviously a reason why your stores are not doing so well since the owners sold out a few years ago. Pay attention bestbuy. Amazon is gaining my business more and more. read more

What jerks - they hide behind corporate policies. I pulled 2 cell phone screen protectors off a rack - one turned out to be on the wrong rack so it didn't work. I brought it back 40 days after purchasing to exchange and pay additional charge for the right one. They said "NO" because it was 10 days late. I put it back on the rack and walked out. I thought I was being a jerk so I went back the next week with my receipt and asked for the store manager. I explained what happened and told her the inventory would be off. She said thanks but "NO" I can't get an exchange because it was more than 30 days since purchase. I went across the street to HH Gregg to make my next purchase - told the manager the story. He said they would honor an exchange regardless of time. HH Gregg is lower sales tax, too. I am never going back to BestBuy if they hide behind stupid policies. read more

My most recent Best Buy experience involved returning a McGyver Season 6 DVD (shut up, my husband ordered it online!) After dealing with several extremely unhelpful people over the phone on their customer service line, I decided to go to the store instead. It was only an hour or so after opening, but the line for returns & exchanges was long. As in, I had to wait behind another 3-4 people. Finally, another employee appeared and helped me. She was like an angel from God - winged eyeliner and all - she did need some assistance from the sales manager, who was totally cool and polite as well. I was in and out very quickly at that point. So if they screw up an online order, take it back to the store instead of calling. It'll save you time and headaches. I've also purchased several appliances and electronics from this store over the years. I've always received good service when purchasing computers and digital cameras. They were especially patient with my parents when they purchased a laptop. My only complaint is that they push extra software/anti-virus programs on the customer, and if you aren't a real technie, this can be super intimidating and you'll end up wasting money. This store turns into a crazy mob of customers in the parking lot, so avoid at all costs on the weekends. if you want to purchase something that requires assistance like a computer or dishwasher. It's a much better scene on weekdays. I've never had any major issues at this BB location, and the difference between the telephone customer service and store customer service is like night and day. read more

Wow, let me just say this is an awesome Best Buy. We have went here several times to purchase electronic devices and we have never had any issues since. We bought laptops and such and the staff was very knowledgeable and friendly assisting us. Me and my sister had purchased a laptop individually and we had come in to fix her computer since it had broken. Steve helped us fix her computer and even helped price match my computer so I can save even more money!! He was a super nice guy and funny as well. Such a shame was horrible customers he has to deal with sometimes. He doesn't deserve any of that honestly lol. Besides that, everyone else that has helped us has done a wonderful job. Would definitely recommend this Best Buy location. read more

Smartphones have taken over the world, but I missed my digital camera. Back in 2009 I had a great Sony Cybershot camera that did great pictures and videos for me. Technology has tripled since then, it's crazy! The GB memory cards went from 8 to 32...megapixels went from 6 to 21... I went in there looking at the new Cybershots. I know nothing about cameras though. Mark was great. He works in the camera section. He knew SO MUCH about cameras and helped me pick out a great digital camera. Now I can start taking good pictures and making videos again! Yay! Mark spent quite a while helping me out and he was very personable. read more

Probably, the worst best buy on EARTH. Not that there is one on another planet... They are rude and weird and obnoxious and lie and just about everything unpleasant you could possibly imagine. Go to another best buy location ( not oswego they are bad too ) you will likely get better service. Frys is another better choice. read more

I have to add another tepid review to this location. I love Best Buy because I love gadgets, but the service is hit or miss. Sometimes, I get an awesome floor associate who is helpful and committed to making sure I have the help I need. Other times, I get someone who really just doesn't care. Geek Squad....they helped me with my problem, but they lost my charger (which is expensive) for a few hours and blamed me for it, until they finally located it. My computer came back fixed, but scratched all over the place. So I'll come back. But I wish it were better. read more

The guys here are amazing Very knowledgeable and very calm I don't feel pressured into buying anything However was told why shouldn't I buy the cheapest laptop and what is good for me without spending thousands I don't know why everyone here is complaining a policy is a policy it's a rule but if you had rude employees you should ingore them and talk to the employees I talk to ! Because they are amazing and very helpful read more

Products are great as long as you don't have to have anything installed. Got all new major kitchen appliances. Long story short, communication is awful and so many levels of incompetence. Please go elsewhere if you need anything installed or serviced. read more

In this world of online shopping, it is so refreshing to have a physical store to go to, with a variety of products, and a super knowledgeable staff! Andrew, our FABULOUS sales associate, asked great questions, and truly listened to our needs to help us find the best laptop within our budget. He was so friendly & knowledgeable! Great experience. read more

what a joke, staff are no help what so ever!!! No clue on there products... need more training or pay attention to what the customer are looking for. read more

Prepared to spend over 1k at this store and nobody answers the phone. Its an endless loop of recorded messages that lead to nowhere. When someone finally does answer the phone for you they hang up. I've been trying for the last half hour and constantly being looped back to an endless ringing number, recording, ringing, recording, and nothing! You can't tell me that this store is that busy on a Tuesday afternoon at 1:30pm. Thats bullshit and so is this location! read more

I would not buy a support agreement from the Geek Squad again. I bought a 3 year support agreement and a Lenovo laptop for my daughter. When we took the laptop into the Geek squad, they said it needed a new hard drive which is not covered under warranty. Best Buy Corporate agreed to pay for it The same problem recurred and the Geek Squad told us the same thing. I asked why they thought a new hard drive would fix the laptop this time, since it didn't the last time. They repeated that I needed to install a new hard drive at my expense. I got a support agreement so my daughter could get her laptop fixed while at school. That didn't happen. I also thought I would limit the cost of repairs. That also didn't happen. Don't buy a support contract unless you know what is not covered. read more

Best Buy has the worst customer service. The cancelled my scheduled appliance install and Geek Squad refuses to refund me fully. I have spent over 2 months looking for resolution and nothing. Please do not shot at Best Buy, they do not stand by their word read more

I bought a lot of gifts online for pick up at the store. I went in to pick up my new tv & the girl behind the counter was so rude! No thank you's or please. No eye contact. She kept looking past me to what was happening behind me. Needless to say I will not be buying from this store again. read more

Probably the best example of why big retail is dying. Cannot repair a vacuum Cannot even indicate a potential service provider to repair a vacuum And worst of the worst cannot even hold on an old vacuum for 2 min while I was going to purchase new one Lesson learned. Amazon it is. If you have a retail store and make the experience so unfriendly and useless at your customer service department don't blame Amazon for eating your lunch. You are digging your own grave. My guess is that this location will close soon. Let's see. read more

I have made several business and personal purchases with Best Buy in the last few weeks. During one of my purchases I was lucky enough to have the Geek Squad come out and set up my new TVs. Kevin Harrell and his colleges were extremely informative, professional and extremely helpful. I felt they went above and beyond and set me up for success. I would highly recommend Best Buy for your next electronic selection as well as the Geek Squad. You have a forever customer with me. During my last visit The store Manager stopped me on my way out and asked me about my experience and handed me his business card in case I had any further questions. Stellar service at this location. I'm very happy with my recent purchases. Can't wait for my next visit. read more

Never buy a protection agreement from them. I have to wait 14 days to have my refrigerator fixed. It died this morning.

Terrible customer service. Couldn't even find an employee to help me for 5 min. Go to a different Best Buy

I a Samsung smartthings hub a week ago which wouldn't power on. I was not allowed to do an even exchange because of a lost receipt and not being a best buy member. The ruturn policy is also archaic - 15 days. I'm out a hundred dollars. I go to a brick and mortar store for the service. Since that is gone, I will now be doing my electronics Christmas shopping on Amazon. read more

I think one star is too much . Worse store ever. No one answering phones when trying to call about product , no one available to help on the sales floor . Very terrible customer service . No wonder amazon wins ! That's the whole purpose to shop at the store for good customer service , which this Best Buy lacks tremendously read more

I bought a Netflix gift card at Best Buy. Best Buy charged me $100. Apparently they didn't put the credit on the gift card because when my friend tried using it, she said it was empty. Since Best Buy charged me, I went to best buy to resolve the issue. They said, "we can't help you with that". "Call netflix". But Netflix didn't charge me, you (Best Buy) did. Well we can't help you. Derelicts at the service desk. I'll call my credit card company and have them remove the charge. Did I mention derelicts at the best buy service desk? read more

This review is not for this store in particular but for Best Buy as a whole. My experience in store was great. Jared in the computer section was incredibly helpful in helping me pick out a computer that suited my needs and walking me through the billing and delivery information. Everything after was terrible. I ordered a computer, in store, to be delivered later that day. While checking the delivery status, I noticed the wrong address had been entered and called the delivery service Best Buy works with to correct it. They assured me that they entered the change of address and confirmed it with the driver and I should see the updated address shortly. An hour later the address was still not updated so I called again. Again, the delivery service assured me they had reached out to the driver and once again confirmed the change of address with them. About two hours later I was informed that the ordered had "been attempted, address inaccessible", all of which was untrue. The driver never made an attempt, I never received a call saying the address was inaccessible, which is irrelevant anyways because I noted that no one had to be available to sign for it, and the package was returned to the warehouse. Over the next two days I spent a cumulative 3 hours on the phone with multiple customer service reps in various departments trying to figure out when my package was going to be delivered. At first it was scheduled for the day following the initial order. Then it was by the end of February, because Best Buy had to conduct an investigation in to the reason it was returned. Then it was by the end of the week. Then it was undetermined. I had two different customer service reps straight up hang up on me in middle of trying to sort out this ordeal. I had departments transfer me back and forth to each other because they couldn't figure out what to do. Oddly enough, the easiest part of this whole process was when I called in and cancelled the order, that only took 45 minutes and two department transfers. I opened a Best Buy credit card when I made my purchase in store and was looking forward to shopping there. I have since cancelled it and will make sure I never go again. I have never had a less helpful experience. I wish I could rate it lower than one star. read more