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    Best Buy

    2.3 (104 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    Not the iPhone I ordered.

    The new iPhone 12 Pro Max that I ordered would have been cool-in-all; but, you know, a used, damaged ps4 game is way better...... **Disclaimer: this has to slightly do with this specific location but more to do with the experience as a whole. My husband ordered the iPhone 12 Pro Max from this Best Buy location in Bee Caves. We ordered it on a Monday morning. He paid extra to have the phone sent to us by, the latest, Wednesday, as we were heading out of town for the weekend. We did not receive the phone by late Wednesday afternoon. Not super worried, we checked back with the store and they said to wait it out for the rest of the day and that they could refund me the money if it wasn't delivered by the end of the day. Totally fine, no worries. But, of course, It wasn't or I wouldn't be sitting outside of the store right now aggressively typing this. Anyway, we requested a refund (which I have not received yet). That is the least of my troubles here. Friday night rolls around and I got a notification that it was delivered (yippee). But alas... it wasn't an iPhone 12. Nay nay. Instead, I received a USED, OPENED, DAMAGED PS4 GAME. Thus, we hurried back to the store to freak out a little more there. Upon my slightly angered and concerned arrival, the same manager basically says "oh, darn. Well, I can't do anything. so, here, call this 1(800) number instead." Called the number and the poor woman was thoroughly confused and didn't understand what I was saying. I asked for them to overnight the phone, as his current phone has since stopped charging all together. She told me that it would be over a month for the new phone. I, unfortunately but not so unfortunately cause I'm tired of dealing with this, couldn't wait that long. I then requested a full refund so I could just go buy one from somewhere else. So, I could be getting a refund in "7 days or maybe longer". Moral of the story: if you want the new iPhone 12, don't buy it from Best Buy for that matter (unless you're cool with getting a used Nier: Automata ps4 game, then go for it).

    (Singin' while playing my blues harmonica)...Doin' my time in the Geek Squad line...

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    3 days ago

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    4 months ago

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    10 months ago

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    11 months ago

    Very helpful sales associates. Had everything that I needed. Very convenient location.

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    5 months ago

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    2 years ago

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    2 years ago

    Very efficient and helpful service from Tyler in the Geek Squad! Thanks again best buy!

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    4 years ago

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    6 years ago

    I want to brag on Keith in electronics. He gave me some good recommendations and was very helpful after a bad experience at Costco.

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    Page 1 of 3

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    Review Highlights - Best Buy

    Very efficient and helpful service from Tyler in the Geek Squad!

    Mentioned in 2 reviews

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    Verizon

    Verizon

    3.3(16 reviews)
    0.5 mi

    This store, and especially Ciso, is great!…read more AT&T got on my last nerve, so I bought a universally unlocked phone, shopped around for the best deal on service for it, and Verizon won. I tried to activate it online, but since I didn't have a Verizon number, I couldn't sign up for an account. My heart sank, thinking, "Oh, great. I'm going to have to go sit in the phone store for two hours while they do it for me.". After many trips to the AT&T store over my twelve or thirteen years with them, they had me trained to expect the worst. But no! I was in and out in about thirty minutes! Amazing! Ciso greeted me when I walked in and proceeded to get my number ported in no time, even saving me some money by letting me know Verizon would waive the activation fee if I bought an accessory, so I got a great quality extra charger essentially for free! He even let me know about an iPhone they had for cheaper than the phone I'd just bought, but when I realized I'd have to learn a new operating system (I'm used to Android, and am approaching old fart status, so don't much like change), I passed on his offer and he dropped it immediately! None of the hard sell crap I always dreaded at AT&T! I LOVE THAT! Time will tell if I'll like Verizon's cell service, but if it's half as good as Cisco's, I'll be PLENTY happy.

    Twenty employees standing around and none of them helpful. Even though this is a corporate store,…read morethe person I dealt with was most interested in selling me something I didn't need rather than getting my service connected. Better off switching to better deal.

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    Verizon
    Verizon
    Verizon

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    T-Mobile

    T-Mobile

    2.5(22 reviews)
    0.4 mi
    Virtual estimates
    Shipping

    In times where of us hate our wireless carriers and interacting with them, this T-Mobile store is…read morelike an Oasis. I actually enjoy talking to these guys, especially Alan, who was incredibly helpful in getting us switched to T-Mobile and set my family up with new iPhones. They are super friendly, and will do whatever it takes to help you. We are lucky to have this store in our area.

    When I first signed up, I was promised a $200 Visa gift card that I could use however I wanted.I…read morewas then told 14 weeks to receive it I waited patiently and when the 14 weeks passed nothing arrived. Customer service multiple time and was repeatedly told I will receive an email with information about when the 200 dark card Visa will be sent to me. That email never came. Later, When I followed up again, I was told another lie the offer had expired this made no sense because I've been calling regularly following their instructions the entire time. Then I was told they would only give me a $100 instead of the promise 200. At that point, I felt misled. I had twitch my internet service based on their promotion,. After escalating the issue and putting it a lot of time and effort, Given the full 200. Customer should not have to chase down a company for months just to receive a promotion they were promised upfront! They tried to scan a 70-year-old woman like me and I will not put up with it this is senior citizen abuse. I don't trust them anymore even though I have my internet with them I don't trust them. It takes a long time to even get someone to answer the phones these days you have to call particular times good luck with that. So I do not recommend this business they're shady by the way if you want $5 off a month you have to give them your debit card from your bank that's correct from your bank.

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    T-Mobile
    T-Mobile
    T-Mobile

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    Techy Bee Cave

    Techy Bee Cave

    3.0(2 reviews)
    0.7 mi

    1-Star Review Let me…read morebegin by saying this experience was an absolute nightmare. I brought my phone to TECHY simply to have the cracked glass repaired. From the start, I felt uncomfortable because I was pressured into replacing the battery as well, even though my battery was working fine and did not need to be replaced. After being told they were going to give me another battery, I was then informed that I would have to pay a very high price for the replacement, which I never agreed to in the first place. After that, communication nearly stopped. I didn't hear from them for almost two weeks. When I finally called back -- because the delay was beginning to hurt my business -- it felt like I was being avoided. Eventually, I learned the real reason for the delay: my phone had been burned beyond repair because it was left on a warming pad while they were attempting to remove the battery -- the very battery I never authorized them to replace. At that point, I had no choice but to escalate the situation. I contacted corporate H-E-B, where this business rents space, to get them involved. Only then did things move forward. TECHY refunded my money due to the damage they caused and provided me with another phone -- but it turned out to be a government phone that required a TracFone monthly plan, which I never agreed to. This entire situation caused unnecessary stress, loss of time, and disruption to my business. Please be very cautious if you consider coming here. This is why I am giving TECHY one star.

    my screen protector was cracked and my Iphone protector was breaking at the corners. even the…read moreholster was a problem. I went in to the Techy based in HEB cnr 71 & Bee Cave. within minutes he removed the screen protector and replaced it. He recommended a protector which has proven bulletproof and attractive. Then he recommended a holster that actually work. All of this was done promptly and at very reasonable cost. These are knowledgeable, helpful and capable professionals. If you are having any phone issues I highly recommend that you go to this business. you will be beyond satisfied.. H. Pogir

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    Techy Bee Cave
    Techy Bee Cave
    Techy Bee Cave

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    Best Buy - computers - Updated May 2026

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