My experience at this location has mainly been cordial and fairly helpful. At my recent visit, I was looking into antenna wires for my new TV set, was met with a floor sales associate who was pretty resourceful and recommended a few brands available for purchase. Tech associate also gave some advice on how to install the wires on the particular product easy and time saving. At the end of my transaction; sales associate did try to sell a few additional add-on items to me (I wasn't bother by it though). Overall, this branch has a lot of products in stock read more

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Mind as well close the store. The employees are rude and will do anything but work. Literally run away from customers. Engage in a conversation with each other about personal topics when a customer is looking right at them (a blonde Asian blue shirt worker) Items are shown to be in stock, but the workers say that they aren't simply because they are too lazy to go look for them. And then they tell me "just order it on Amazon" Okay. Will do. Don't waste your time. Here. read more

Best Buy - Garbage place - Appliances Near Me - Brooklyn, New York

DO NOT schedule any IPhone related repairs with this Best Buy's Geek Squad. I had initially scheduled an IPhone battery replacement through Apple's website for the afternoon, but was told to reschedule for the following day due to the person in charge of IPhone repairs not being in at the time. I was fine with this, and came back the next day for my now rescheduled appointment. The appointment ended up taking ~4 hours, which, although longer than what was stated on Apple's website regarding authorized repair spots, was still fine. Immediately after picking up my phone from them, I had noticed that my phone was strangely hot, but assumed I was just imagining things. After arriving home, my phone began to drastically overheat, turn off out of nowhere, and its camera and FaceID stopped working completely. The person in charge of IPhone repairs had either replaced my phone's battery with a faulty one, or had simply damaged the insides of my phone during repair. How do you manage this as someone who is paid to do IPhone repairs on the daily? I have since gotten a replacement phone through Apple's warranty and will likely never schedule a service with Best Buy's Geek Squad again. I truly feel as though I could have done a better (and faster) job myself by ordering an IFixit kit. read more

Heaven at Geek Squad gave outstanding customer service! Her name fits her! Patient, kind and knowledgeable! I had spilled water on my laptop- they are working on it. I recommend making an appointment instead of walk-in. It's also easy to cancel or reschedule online. What great service today! Please tell her manager read more

I went to the store knowing exactly what I needed. Checked the availability online. Got there and wandered around the Apple section aimlessly trying to find someone to help me. It wasn't even crowded. I finally came across a male CS person and before I could even ask my question he turned away and muttered, " I don't have time for you." What?! If you tell me to wait, I'll wait, but that response felt so rude. I ended up ordering it from Amazon. Sure I had to wait a day, but no hassle and delivered to me. read more

It took 40 minutes to find an available employee, it's like they were playing hide and seek with me.

I'm a member because I shop at Best Buy often. This morning I decided to shop at this location. It was early so it was empty. The greeter at the door was very pleasant. I asked where the shokz earbuds were when I found them I came back and asked for assistance. He said he would call someone to help me. I returned to aisle and looked at my choices. I saw two other staff members talking with him but they didn't come to help me. That was fine I figured they didn't work that department. I used my wait time to Google reviews of best earbuds to make my final decision. I decided to stand at the end of the aisle so I wouldn't be forgotten. I wasn't impatient because I hadn't made up my mind, but I didn't expect to wait this long because the store was empty. A man entered the aisle next to mine. Our eyes met as he appeared to be searching for assistance also. Minutes passed a sales person arrived and the greeter pointed me out. I smiled so he knew it was me. As he walked towards me he stopped in the aisle before mine and asked the man if he needed something. The greeter reminded him that I was waiting. He mumbled something to the effect of just a minute and tended to the man who came after me. I'm pretty sure he came after me because our eyes met when he got there. I looked at the greeter and I said you know this doesn't seem right. I sighed and said, you know what I have a Best Buy near me thank you. He said no miss he'll be right with you and I replied that's ok. As I walked towards the door I heard him say something to the salesperson person and the salesperson person called out to me and asked if I needed help. I replied no thank you. I'm not going to play the race card or the gender card or God for bid the religious card butt..... merchants should stress to their employees that all money is green and everyone's time is equally valuable. read more

Need new workers they are all avoiding me. The only good worker was the gentleman in the Samsung service. And he doesn't even work in the department I'm looking for. Horrible service. Better off going to another place. read more

The service is extremely mid, most employees there barely care about customers and since I am, kind of Young one employee was trying to ignore me. I was trying to ask something for the selection when I try to buy stuff it's never on the shelves it's always in the back in storage, which is very annoying. I would say the value is OK sometimes there are sales. The only reason I come to this place is because it is close to where I live. I hate that when I tried to get a shipment for a brand new laptop screen was damaged so I had to get a shipment for a new one. And the second time it got "lost in mail ". They said it was lost from their system but I didn't believe that but the third time I Got another shipment for another different laptop and It actually came. It took a whole three shipments over span of four weeks. Never order shipment from Best Buy. read more

Walked in because i had a problem with a device i bought 1 month ago. Best buy CS set up an appointment with geek squad they said they will take it to diagnose & see if a quick repair is possible. I arrived, heavy set fellow on the desk did nothing to help me. He did not diagnose the device, he did not look at the device as CS said he should be. He just turned me away and said he cant do anything. He was not friendly, & quote rude with snarky remarks. This person should not be working here. Date aug 4 2024 3pm. read more

The Geek Squad is terrible here! The guy I left my laptop with assured me they would diagnose the problems, let me know and fix it. I pick it up form someone else who tells me it's working (after coming out of the back room 20 minutes later with it already on) doesn't reboot it in front of me. I take it home and it still doesn't work. I went to the one in Manhattan on Fifth Avenue and was very pleased with their service. read more

0 Stars This has got to be the worst Best Buy I've ever been too. Every staff member looks miserable and asking for help is close to impossible. Retrain your staff on at least being respectful cause the random eye rolls and cold personality I received was not it. read more

This review is for Best Buy in general. I went to the Brooklyn location to purchase an open box apple laptop. The service at this location was ok. Someone can and help me not a problem. The value was as expected same price as apple with a slight discount. Not worth it! Warning to anyone who purchase anything from Best Buy: Read their membership policy carefully. They say when you purchase Best Buy plus membership for approx $180 you get 2 years of apple care. This information is based on what I was told by several sales associates. However, this is incorrect. In my opinion Best Buy might be purposefully lying to their customers. In the fine print it says you have to maintain an "active membership" in order to get the benefit of the two year apple care. Which means you have to pay $180 every year. That about $360. Apple care is $250 for 3 years. Best Buy does not disclose the fact that every year you have to pay $180. It is possible that a customer is probably thinking that they are getting a deal $180 for two years of coverage great. However, if you return to Best Buy the second year and did not pay the $180 for your membership you are out of luck. Beware of the shady practices. Read your agreements. It will save you down the road. read more

9/10 that I end up coming here, they just don't have what we need, or we can get in substantially cheaper online. It's great to actually find what you're looking for and then decide if it's worth it or not, but I wouldn't willingly come out of my way to come here. More times than most, if you're looking at something and you need help - there is NO ONE to be found. Or, you see 4-5 people in one department clustered, and none of them can actually help you with what you need. Or they decide to get more help and go to "the back" and they disappear for good. This is one of those get-in, and get-out places; don't have too high expectations. read more

What a shame so much potential. Where is the manager and sales people ? Horrible service . Left completely dissatisfied and unhelpful. Product only partially working . Should anyone dare return something ? All the staff too busy attending to personal stuff . They make jokes on who will actually help paying customers . This place has went down hill like a stone . What a shame! read more

I never write reviews, but today's experience was just outrageous. My 7 years old daughter asked me to stop by today at the store to buy Apple Earbuds. I asked the worker about where we can find them and he directed us to Apple section. We arrived at the section and were not able to find them and asked another worker for assistance. Another worker (who was actually the manager) directed us to the Cashier/ Check Out and stated that we need the customer service representative to show them to us. There were 2 workers, who worked at the Cashiers (mind today is Sunday) in the whole entire store. We waited in line for 25 minutes and when arrived to the check out and asked about earbuds, she responded -"You need to wait "and called another customer after us. I got upset and said "we waited already 25 minutes, how long I should wait more?". Her response was-I don't know, all the earbuds are locked and I need someone to get them." My response was-"Well, can you show them to me so I will know what I am waiting for?" She looked at me and said " I don't know why you are so upset". In spite of this gaslighting, I still managed to stay calm and made an attempt to explain that we already waited for almost 30 min without even knowing what they have in store. The worker looked at me and stated "You should be ashamed for your behavior in front of your daughter". She shamed me in front of my child, the line of the customers who stood behind us. She acted as I was trying to steal the earbuds and not to buy them. I thought I literally going to explode. I said "How dare you to shame me in front of my daughter!". Guess what? She did not stop. She said "You are raising your voice at me!" I could not believe my ears and my daughter was scared. I lived in US for more than 26 years and I saw NOTHING like this. She called 'for help' her colleague nearby, who left the entire line of customers and began yelling at me without any idea what was going on. I asked to call the manager, who tried to stay calm but did not dissolve the situation. Dear Customer Management-Your customer service is a pure DISGRACE. Please, hire enough security if there is a stealing in the store. Don't SHAME your customers for your shortcomings or treat them as a potential thieves! To summarize all experience -I feel just Disgusted. NEVER EVER WILL COME BACK IN THIS STORE!! read more

This has less to do with the specific store than BB in general. My 55" TV arrived last week with a scratched screen. As it's not possible to contact any of the stores directly, I had to deal with the phone reps in the Philippines. Of the more than 10 reps I got bounced to due to dropped calls, protocol or I don't know what all, none could grasp the situation or make any offer of viable replacement. I've now sent back all the items and am awaiting refunds. And I'm done with BB. read more

Very good customer service, environment is good, enjoy my purchases from them, definitely recommend it.

I was very disappointed in the service from Apple and Best Buy geek squad. They didn't tell me over the phone wheteher they had the part I needed or not. After going there and a long wait, they didn't. Worse still, I opened NO BEST BUY account, but when I got home I rec'd an email that said I had one. There are major problems with this store. read more

I purchased a gift card for pick up here. One of the Store Pickup staff released my gift card to someone who was not me. I lost $100 and there is nothing they can do to help me or refund me. Absolutely horrible. I've also spent numerous hours on call with corporate, they just tell me to go to the store, which also refuses to help, refund me, or investigate into the matter on who released it or look at security cameras. Order #: BBY01-806382356236 read more

Horrific Customer service. Online says it's open until 9:30 pm. Staff looked at me like I was crazy and were extremely RUDE to me when I came at 8pm. I'm not the crazy one. Sorry!!!! read more

Best Buy - Appliances Near Me - Brooklyn, New York

Their " In Store " pick up service should not even exist. I love how it claims to be ready in an hour, I waited five. After that I just cancelled my order. Either they are having some severe system issues or they forgot about it. I used the " In Store " option in an attempt to avoid their long check out lines with only one or two registers open. I ended up waiting longer than ever. read more

Was discouraged to come at first because of the poor reviews, however I went here to get a laptop and honestly the workers were good and the only problem was I had to wait a bit to find someone to help me (to be fair they were all busy helping other people) but other than that it was quick and smooth. read more

This store is the best advertisement for PC Richards . Purchased item with delivery date the Wednesday before Thanksgiving. The cancelled tat afternoon due to unforeseen traffic. Like no one knew that would be a busy traffic day? Delivery rescheduled for Monday. Another phone call that item is out of stock ! What happened to the unit on the truck that wasn't delivered? Rescheduled for Wednesday with a no show and no call whatsoever. Went back to store to cancel order and received credit back by manager who didn't even make eye contact with me or ask what problem was . Terrible experience all around read more

best Buy customer service is horrible. As a customer I question how much my purchase power is valued. It is impossible to speak to managers or supervisor upon request. The customer service refuse to give employee Identification to refer back to as point of contact. I have done business with this company for several years and for most part no issues but upon having an issue I received no assistance. Buyers be wary. I company that doesn't respect you as consumer does not respect you as a customer. The service is so bad they do allow you to write reviews on their website read more

This Best Buy is close to my house, but I've never really found a need to be in here. It replaced a Walbaums so long ago, but that is still in the forefront of my mind lol I actually came here because there was some crazy deal and in-store pick up would make it an even better one. I went on Memorial Day weekend to pick it up and even though the people in front of us were taking forever doing who-knows-what, Jean, was such a fun personality that i forgot I was waiting for so long for the ONE customer in front of me. We had a really pleasant pick up experience and his upbeat attitude made it more so. We even decided to look around until we remembered we needed to be somewhere! I would come back to check things out or if I needed to pick something up. read more

Went with a buddy of mine to pick up his PS5 that he pre-ordered on 9/16. Walked in around 230 PM greeted by Asia. She recognized my friend because he'd been there multiple times to pick up accessories anticipation of the PS5. Something seemed off about the way she was acting after she came back from the stock room. We asked several times what's going on w/no answer. She told us they use a spreadsheet to check off who picks up PS5's. My friend's name was not checked off, therefore he obviously hadn't picked it up yet. She then called out to a nearby manager, Shaheem, who yelled back to her that this morning they weren't using the spreadsheet, meaning they weren't following protocol. He'd come to regret yelling this statement later when he lies to us about many things. Shaheem and a few employees are now huddled around "checking the system". The employees were whispering to each other. My friend and I continuously asked what's wrong. Asia deflects again. Shaheem looks at her and says "cmon, tell em what's happening" - She tells us that it seems the PS5 was picked up this morning, which Shaheem confirms happened around 9AM. He then get's another employee who was working the morning shift, Gabby, on the phone - she's on speaker and I'm standing about a foot away from him. He's asking Gabby if she remembers and she asks him who does it say gave the PS5 away, Shaheem whispers "you." We now know Gabby is the one that gave away (or stole) the PS5 and did not follow protocol in the morning. (Checking ID.) My friend was being a lot more patient than I so I kept cool and waited for them to come up with a solution or an explanation. Shaheem decided "check the cameras" to see who picked it up, we said okay fine please do your thing. We asked who gave it away and he wouldn't tell us at this point, he said he has to check the cameras. We waited for about 2 hours for him to return. During the 2 hours we asked someone to tell us, or to go to Shaheem and ask him, what would be the solution regardless of who he saw on the cameras. All the employees sympathized with us and were appreciative of how patient we were being, but no one was actually helping us. They were busy making fun of other customers who were walking in and out, or yelling across the store about ordering their lunch. We remained quiet and in that time we learned some very important information. On PS5 launch days their protocol is to have 2 people at the pick up counter who are trained and dedicated for the pick up area. The protocol says no one else should be there, especially not new hires or seasonal employees. On this given day there was a new hire and another employee who wasn't supposed to be at pick up. Shaheem returned after 2 hours and said that he believes it was picked up. Confused, we were waiting for him to elaborate. Surely he didn't leave us for 2 hours to check the cameras and then come back and say just that. I asked ok Shaheem that's fine someone made a mistake here but we just want a solution, what is your solution. He replied well it could have been you guys who came to pick it up. My buddy and I looked at each other very confused and asked him if he had seen us on the camera while he was checking the footage for the last 2 hours. He said well it could have been someone who dresses like you or looks like you. My friend, despite all his anger at this point, still spoke out calmly and in a very direct way against this allegation. I asked him again, Shaheem did you see him on the camera? He said no. So at this point we understand that Shaheem is trying to cover for an employee who made a grave mistake and is not willing to resolve this issue for the customer by any means. Shaheem tried to tell us we picked it up, lying about many things in the process. He finally decided to give us the name of the employee who picked it up, "Shaniqua" I said Shaniqua huh? ok. After many hours, my friend still left the store without a PS5. He was advised by Bestbuy corporate customer service to go to the nearest police station and file a police report. Which we did. read more

today i came in with my bro.. he went to get something waited online.. i was looking at video games section ? later on this s.guard came up to me but didnt say a word? strange? than my bro came also? s.guard stand few feet next to me close to me? wtf? like i am going to steal things? he is a black s.guard.. i dont like this best buy.. can i look at stuff freely with out looking at me strangely? gave me strange feeling vibes.. dont shop here people... this is the worst experience, as i am a customer.. u dont treat me this way.. I HATED ALL S.GUARDS... read more

Best Buy - worse selection of swith games they have. - Appliances Near Me - Brooklyn, New York

The ppl work there is sooo disrespectful, I purchased the MacBook and they keep trying to force me to buy the AppleCare with it, and I was like "No I don't think I need that, ty" and they keep giving me attitude and saying that the AppleCare repair chargers too and the original it cost $150 but I rejected to get the AppleCare then when I checked out they said "the $150 charger will be here waiting for u" I would never go there again read more

They lost 1 star because of the clown activity in the pick up area. I placed my order online and went to the pick up area. Not 1, not 2 but 3 employees were sitting and or standing there busy on their cell phones. One looked up and then went back to his phone. I then knocked on the wooded area and someone looked up and said the young lady will be with you in one minute. She came to the window and she was perfect. She was very efficient, quick and professional. Now as to the 3 clowns, I understand break time and I understand down time. I just don't have the need to see it on my dime. I made my purchase and looked around the store. I did have some questions about another product I am interested in purchasing and was quite impressed with the product knowledge the salesperson possessed. Other than that I was satisfied with my overall experience. read more

Best Buy - Read my review. Thanks - Appliances Near Me - Brooklyn, New York

Completely off the mark, Geek Squad! So I came in with an appointment I had made on their website, and there was still a wait at the Geek Squad line. Employees were MIA, and when one person finally showed up at the front desk, he rang up a customer who was buying an IPhone screen protector. Uh really? Isn't that what the normal checkout line is for? Anyway when It finally got to my turn, it was about half an hour after my scheduled appointment. I was finally acknowledged and was told to continue waiting patiently. Once he came out again to help me, I told him that my computer was no longer able to start up and he immediately took a look at it, told me my keyboard was raised which meant my battery was swollen, and took it in to get it properly diagnosed. I asked him if it was the charger and he said, "Most likely not, don't keep charging it or it will explode!" He didn't even take a look at my charger. 15-20 mins later, the diagnosis still stands, and his recommendation was to pay $100 for a data backup (and I had to purchase a hard drive from them), that my computer was pretty much done for, and to purchase a new laptop. I was a bit shocked at the diagnosis since it was a fairly new computer, and what he was suggesting required quite an investment in addition to a purchase of a new laptop. I decided to go elsewhere for a second opinion and guess what?? My battery was NOT swollen, thank you very much. They ran battery tests and all was good in the hood. What WAS the issue, however, was that my laptop's main board had short-circuted. The charger was ACTUALLY broken because the surge must have damaged it. All I needed was a quick main board reset, a new charger, and I was good to go. DO NOT TRUST THEM WITH YOUR LAPTOP. Their fear-mongering is driven by 1. Lack of knowledge AND/OR 2. their need to boost sales. AVOID. read more

We went there to buy a refrigerator, microwave, stove , and dishwasher. The staff in the store was very knowledgeable and helpful. Delivery was a NIGHTMARE. They sent an email they would come at 1:15 pm. They actually showed up at 12:06pm and didnt even ring the bell. When I called them at 12:45pm they said it was too late. They told me a dispatcher would call in 45 minutes. They never called. I waited until 4 pm. I got an email that delivery was complete, except it never was completed. I called them to change the phone number on the order to my cell phone, but later on in the day, again, no record of the call. I tried to reschedule my delivery, but they can't reschedule it , because it is IN TRANSIT. These people are inept. I will never shop there for anything again. They can't even cancel my order today. AAAAAAHHHHHHHHH read more

They obviously don't care about their customers. Poorly trained, nasty attitude and unorganized. They have no idea what they are doing and they have a nasty attitude. Not professional at all. They left me here at the counter, with a nice girl that is not trained along with a girl who thinks she is trained but packs a nasty attitude. I am left here clueless as they moved on to help the next customer....... No wonder businesses like this is dying in comparison to business like Amazon. Superior customer service is key to everything! read more

My review is aimed at corporate, not any particular retail outlet. I ordered the "stand alone haul away " for $199.99 service they offer on their web site for two old tv's I have. I have never seen such consistant incopetence on every level as this company has. When the truck showed up to remove them, the driver gave me some vague argument like he needed more money to do the job, even though I met all the requirements as described in the web site offer. Basically a shake-down. So he left without taking them. Thats when the real fun began. Every time i called them to try and straighten out the problem, I was shifted from dept. to dept. being told no one could help me. Their "customer service" is more like " customer torture". But they processed my credit card that same day. I finally got to speak to a manager in the Geek Squad dept. She told me their offer doesn't include the 4th floor. There is no mention of any such restriction within their "scope of service" page as presented on their web site. And if there was, why not tell customers up front. So I told her i consider that bad faith business, but they wouldn't do anything to make an adjustment for the error. They just say "sorry' and "have a nice day". They didn't even say what they would charge for the extra work. So I lost a days pay for nothing. There doesn't seem to be ANYONE there who gives a ..... I will not do business with them again. read more

They just did a remodeling and i do not like it. They got rid of most of the CD section and expanded the Blu Ray section. My problem with this is the Blu Ray section is in "A-Z" format and not by genre, so it's harder to find something you might be in the mood for but not necessarily looking for. They hardly carry any rare dvd's but will look on their website to see if another location has it. Customer service is good if you are looking for a specialist, but you mostly get "if it's not there we don't have it" when it comes to DVD's, Video games or CD's. Lots of bargain DVD's for less than 10 bucks which is good. Black Friday is INSANE here, amazing deals but the crowds are unbearable. Get a rewards card and you will usually get a $5 coupon once a month if you make a purchase every now and then. read more

Best Buy - Appliances Near Me - Brooklyn, New York

The only reason why I'm giving this place one star is because the kid that works in the computer section was helpful otherwise I would definitely have given them a zero read more

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The place has seem to have become even more ghetto and trashy than before, camera department is still full of useless lazy employees, except now they're rude, loud, and mock customers. Yes, they still all stand around laughing it up and doing nothing and get all offended if a customer even dares to ask one question. Meanwhile there is like no one to find for help in the mobile section. Only departments (at least in our experience) that are ok are pick-up, gaming, and TVs. Most people have no choice but to come here since it's conveniently located by Kohl's, Toys R Us, Modell's, Wendys etc. The next Best Buy is at Kings Plaza and that's just as ghetto and empty with most people too lazy to help too and no one wants to pay like $3 just to park there. read more

Customer service is non-existent. I purchased something online. Page said it would come between 6-9pm . I called to ensure no signature required. At 5, there's a missed call saying they couldn't reach me. When I called Deliv , the company they use, they refused to help....even though the driver wasn't fat (she told me where he was.) I called best buy supervisor- completely refused to do anything. Wouldn't call the delivery, wouldn't reschedule it (even though there are 6 more hours before they close). Told me I lies bc there was no screen that gave a time range. I am disappointed that I don't have the item but incredibly happy that a bad Company isn't getting my money. read more

I think a lot of times, I am very lucky when I go to Best Buy. I never have an issue - especially when I pay for their earbud warranties. I just go straight to customer service, get another one of my earbuds or a full refund plus a partial refund of the warranty and I get to go. This store was no different. read more

We shopped here for a TV, vacuum cleaner, phone and a laptop, all at the same time for a store. First half hour we were kind of lost, four of us wandering from a section to section then employees should have recognized our poor-selves :) We have been helped in each section with professional advises, pros and cons so ended up buying everything for $1088 bucks, a Lenovo yoga pc, Panasonic double phones, shark vacuum and a Samsung tv. Especially one guy whose name I can not recall now but might be Anthony was so helpful. Our check out process was a bit slower with guaranty issues and an old best buy card we had, even though there is limit, transaction did not go through but then settled. They offer 12 to 18 month payment plans. Would recommend. read more