Went in to get replacement screen protectors I already purchased for life of phone. The manager said we don't have them anymore and I need to pay for new one. When I said that's not right he said it's not his problem and walked away laughing. Rude and obnoxious and I'll never shop there again. They lost my business. I called the 800 number and they said they will make me an appt to get the correct protector free of charge and the manager should have offered that. If you wanna work in retail you need to be customer focused and this manager was more concerned with talking with his co workers than helping me. read more

I purchased a laptop and mouse at this store yesterday and had the Geek Squad do the full install. The salesperson and Geek Squad member were awesome! The whole experience was ruined by me leaving the mouse at the store ( which is 15 mikes away from my home). The store phone is answered by folk from all over the world and they cannot connect you directly with the local store. You have to leave a message and hope that you are around to pick up the phone whenever they do call back. I suggest strongly considering this customer service nightmare before purchasing from any Best Buy. read more

We purchased a Bosch induction range and it was delivered today as promised. However, the installation was not scheduled by Best Buy and and will not be done for two weeks. So now we have a large boxed range in the kitchen obstructing our use of the kitchen. The Best Buy delivery phone support could not get Best Buy to move the range box to another room. Hopefully the range works better than Best Buy planning and logistics. read more

Refused to honor Best Buy's return policy despite being within in the return window and the product being defective

DO NOT take your car here for an install. Especially if you are a woman. Install has been a total disaster and Nick treated us horribly. We will never ever return to a Best Buy after this awful experience. I also wish I could give 0 stars. read more

Wish I could rate 0 stars. We were satisfied with the in store service, however the installation we paid for has been a nightmare for over a month that ended with us asking for our money back and finding our own ways to install. They cancel and reschedule and have no empathy for the fact that you need this done and then send your call to people out of the country who do not care about any of it. Because of this, I will never purchase anything from them again. You need to fix your installation program and your customer service for this. I've never been more upset and disappointed than when dealing with the awful overseas customer service related to the install process with this company, a service I paid well for. Done and never again. read more

Part 2- the laptop I returned to the Cary Crossroads location for warranty repair was not onsite when I got there. The off site customer service answering service told me it was onsite at Crossroads Best Buy. I had to wait in the queue to be seen - only one tech available and he was waiting on a customer. When my turn for service came up the tech could not find the laptop - it appeared that the repairs were completed Thursday. He investigated the process a little deeper and said it would be there on Monday. Apparently they use a stagecoach for shipping. I did take the time to ask the store manager why they don't have any phone numbers to reach an onsite person. "Corporate Decision" Oh well. read more

Everything locked up if you touch something an alarm goes off and nobody to sell you something. This was my second store. Same thing. Do I need to make a reservation? read more

So I go to plug in my laptop and it's not charging. What? Looked at the cable and it's pretty much chewed through by my Dad's two terriers. Ugh! Best Buy to the rescue! I ordered online and they had the specific laptop charger and cable I needed for my work laptop. And they had a "used" one available for $3 less than new. Sure, I'll take it. Before I left the store, I made sure that it actually worked with my laptop. It does. [Review 12946 overall, 262 of 2020.] read more

Best Buy - Cary - Best Buy, Cary - Appliances Near Me - Cary, North Carolina

Huge shout-out to store manager, Billy. He was extra helpful and courteous in helping us with a return of a high price item. He went out of his way to offer assistance and guidance and we walked away from the process feeling very blessed and grateful for his help. I'd give him 10 stars if I could! read more

This was BEYOND A TERRIBLE EXPERIENCE! I know I'm only one little customer to a multi billion dollar corporation so I'm sure this will go unresolved and just like Mark Moore said his manager will agree with him providing terrible customer service and hanging up on me... WOW! I'm actually quite shocked I am receiving this level of customer service. I purchased this tv which was over $3,000 for an 85 inch tv!!! And when it came time for delivery- the delivery person said they can not take a tv upstairs- like huh, so I asked them to call Best Buy and they did and they lady explained that they could so they ended up bringing the tv upstairs. They just dropped the tv off and wanted to leave I said can we try it to make sure it works and they said no. I said well I will not sign off on a delivery if I dont know the tv isn't working. He said dont matter dont need your signature I have pictures showing I delivered it- I am not starting to feel this is how Best Buy teaches their employees that the customer sucks we just want their money so you can treat them however. I asked can he call Best Buy so he did and they person Ryan? Did not know if they were supposed to test out the tv and said he will reach out and call me back. I said to him that during the prep steps it says that "I will supply and enter my WI-Fi network username and password, and sign in information for apps and software because the service provider isn't allowed to know this information" - how can I enter this if I cant test the tv to make sure it works? I ask for a manager and after a few asks Ryan begrudgingly gets me a manager. Mark Moore gives me a call and it is a nightmare he does NOT want to help me and does NOT care- as you see this has to be trained by Best Buy. Mark is very rude and I ask to speak to his manager and he said no and I said why and he said because his manager isn't customer facing, I said ok well can I have his email and he said no. I said so you're refusing to give me his email and that these calls are recorded right? He said yes and that he is going to hang up and that his manager will agree with him, I was shocked he was this bold to say this to me. After he hung up I called Best Buy back and was put on hold for 15 mins and hung up on again. My tv does NOT power on and I have an appointment for it to be mounted tomorrow. I need this fixed asap, I am also going to reach out to the BBB. read more

Representative, Matt Joyner, was so wonderful to work with! I appreciated how he approached me with friendliness and no pressure to see how he could help. I shared the research I'd done on a new TV I was looking to purchase and he really listened to what I was looking for and made my buying experience so easy, fast, and surprisingly painless. Matt did not try to take advantage of my lack of tech savvy, and instead listened to my needs and interests in the TV, and taught me more about the tech terminology I had been reading about online. Matt was very informative and helpful, sharing the benefits of the warranty and instill, assisting in getting me the best possible deal as well. Matt Joyner's personality was friendly and welcoming, personable, and authentic. I really appreciate his realness and not trying to "sales man" me into buying something more advanced than I needed. GREAT experience and his product knowledge made for a fast, efficient buying experience for me. Thank you so much for your expertise and hospitality, Matt! BestBuy is lucky to have you on their team! read more

Belle is a rude and nasty, check out counter hag. The way she treated me was uncalled for from the moment I stepped in. Belles name is wasted on such a classless woman. I walked into Best Buy with a smile and smiled at her asking her where the returns are. she snarked back at me and said something like " im the only one up here and you need to wait for the other customer!". I looked around and did not see any other customers until finally a kid appeared purchasing a soft drink. I think that was some odd way to control me. making me wait for another customer. In my opinion she is extremely racist. the way she treated the other customer with a smile. then as soon as it was my turn she barked at me like a dog. she refused to exchange my item even though I had the receipt and the item does not work. It's been 12 days since I purchased and it's brand new in box. I explained to her that I had called ahead of time and she said "no you didnt. people like you just say they called". I was shocked. so I called her out on her rascist comment and she then cleaned it up saying "I just meant you called the 1800 number. They don't know anything" I will be calling and emailing corporate tonight to let them know Belle at Cary location thinks Best Buy Corporate knows "nothing" when I reported this to the manager he seemed to not care. like he has heard complaints on her before. belle was behind him rolling her eyes and laughing at me. Real classy. I think she will be check out girl for life. read more

Go to any other Best Buy, workers dont assist for anything, random guy helped me with my router after waiting for like 1hour 20 min...If I can give negative stars I would... Crap customer service read more

​I've been shopping with Best Buy since they ran Circuit City out of business . I went in yesterday and bought a phone that the salesperson Jean said had 8 GB of RAM . When I got home it only had six. When I went to return it today they told me they were going to charge me a $45 restocking fee because the box was open . I walked over and talked to the salesman from yesterday, and he apologized and verified everything I said, but the manager still insisted on charging me $45 for restocking! Now the truth is all I had to do was tell them that the phone didn't work and they would waive the restocking fee with no questions asked, but I stupidly told them the truth. That their salesperson had misled me. So I told the manager, Juan, that I would call customer service and let them know about my treatment here and I was sure that they would refund my $45 so he shouldn't even worry about it. At that point he changed his tune and said that he would waive the $45 if I agreed never to shop at his Best Buy ever again. Now I wasn't shouting or making a scene, I'm a 35 year old professional engineer so I know how to deal with confrontation, but it just amazes me when the manager of a brick and mortar store would say something like that. They are on verge of Extinction and yet they still treat their customers like this. Well, not only will I never shop in that store again but I will never shop with Best Buy again. Not even online. And neither will any of any of my kids, their kids, my 6 brothers or sisters or any of my extended family as we have all decided to boycott Best Buy. I urge you to join us because they really don't care whether you shop there or not and their customer service is a joke. ​​​Everything's cheaper online anyway. read more

I went to Best Buy to purchase a laptop. I was in the department for almost 20 minutes before someone finally came and asked if I needed help. By that time, I was deciding between two models. I asked a few questions about the first, and when the young man pulled up the screen for all the "stats" it said the computer was $200 MORE than the price advertised right in front of the computer. He claimed the one on sale was a different model, checked the inventory, and said they had over 60 in stock. OK, If you have over 60 in stock, why dont you put the correct computer out instead of a more expensive model in front of the price point??????? OK, on to the next model I had chosen....went through all the questions on that one and guess what....same thing...the computer that was sitting right in front of the sale sign was NOT the one on sale!!!! I have purchased many other items at Best Buy, even have a credit card with them....but I learned a valuable lesson today. I will never buy another thing from any Best Buy!! read more

Lately, I have been impressed with virtually every Best Buy I have been to. This was my first visit at the Cary store. I had called prior to coming in to ask if the item I wanted was in stock. There was excellent and quick customer service via that phone call. When we arrived the guy helping us ( wish I knew his name) was very helpful and answered all my annoying questions( I ask a lot of questions). Roaming around it appeared thaat the store was clean and adequately staffed. I loved their home theater section, but felt the TV was a little small for this area and the purpose that it serves. read more

Best Buy - Cary - Appliances Near Me - Cary, North Carolina

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I came here looking for a doorbell camera for my new apartment with zero previous knowledge of any products. I was originally going with one item since it was the only brand I was familiar with, but Sayer helped me find a better (and cheaper product as it was on sale) that better suited my needs! He was a pleasure to talk to and very knowledgeable about the products his store carried. Definitely my favorite Best Buy to go to, they never do me wrong! read more

Had my computer taken to geek squad to get fixed because it was randomly turning off while using. Asked them to check my power supply I was told they tested it, after taking it back with no fix. I replaced hundreds of dollars worth of parts come to find out the power supply was faulty. Would not recommend better off trying to figure it out yourself or taking it to someone who actually knows what they're doing. read more

On March 9th I took my daughter to Best Buy to upgrade her Cell phone. We spoke with John, who I've been told is the Verizon Rep for that store. During the conversation we upgraded her to a new phone and traded in her old phone. John showed us a promotional flyer that said we would get $400 for her trade in phone and that we needed to sign in to the Verizon website when we got home to get instructions to send the phone in. Imagine my surprise when Verizon said we were only getting $43 for the trade in, and that we could have just drove across the street to the verizon store to turn it in. It turns out the Verizon rep lied straight to our faces, then had us go home to send in the phone because he knew the Verizon store across the street would tell us he was lying. I took a vacation day today to come into the store and see if this could be made right. I explained to the person at the desk what happened. We called Verizon customer service and they said they could give us a promotional adjustment for $200 because of the trouble but that's it. So I guess that's better than nothing, but the best buy employee still lied to make the sale. When I spoke to the Best Buy manager he just shrugged and said that's business. So apparently standard business for Best Buy is to lie to make a sale, give you fake instructions to try to cover up the lie, then shrug and tell you "that's business" when you call them out on it. The store manager didn't care at all that customers were being lied to, and smirked about it like he was proud there's nothing I can do about it. Oh well, lesson learned. Best I can do is try to make sure new potential customers can see what their business is like and hopefully keep you from getting ripped off too. read more

Absolutely the worst experience. My husband and I went to look at purchasing Apple watches and the 4 employees wearing Apple logo jackets not only blocked our access to viewing the watches while they looked at their phones and had a conversation. One young woman asked if we needed help and proceeded to join in the conversation, ignoring us and another couple. Don't waste your time! read more

Extremely unprofessional staff in the TV section. I got my 86" TV home just fine, they insisted that I have another vehicle and threatened to not even help me put it in my vehicle. Made smart comments toward me and gave me grief the entire purchase because its "what they wouldnt do". It fit perfectly in my Tahoe. I got it home JUST FINE. 5 minutes down the road, works like a champ. Take that ball boy and beanie boy in the back. Y'all are morons. read more

My iPhone 11's screen cracked. I made an appointment through apple care and was directed to this best buy (geek squad). As soon as I encountered geek squad I felt as though they did not want to offer me any help. My appointment was at 2:00pm. After standing in line for about 10 mins. I was informed they would not be able to do it because it was 2:11pm when I got to the front of the line -__-. I told the man that was unacceptable due to my time waiting in line. Another tech offered to help me. Once he looked at my phone he claimed a minor dent on my phone was against apple care guidelines and would not allow him to replace the screen. Being a longtime iPhone user with phones in FAR worse conditions I knew this was not true so I asked for the manager. He went on to LIE and say if they put the new screen in it would shatter instantly. ALL LIES! He suggested that I pay the $99 fee for a replacement phone through apple care and also forfeit the 2 screen replacements I have with my insurance. Long story short, I drove the extra few miles and made an appointment with the Apple Store. CRABTREE VALLEY MALLTHEY FIXED MY SCREEN IN UNDER 1HOUR FOR 29.00 FLAT! THIS GEEK SQUAD IS OUT FOR YOUR MONEY. TAKE WHAT THEY SAY WITH A GRAIN OF SALT BECAUSE THEY LIE LIE LIE LIE LIE LIE LIE! read more

Absolutely horrible experience! I tend to take a "believe it when I see it" approach with bad reviews like I've seen for this store. Well there all accurate! I Bought an open box laptop from here online. I leased it with progressive. They couldn't find the laptop and instead of calling and seeing if we could locate a replacement or something different they just cancelled my order because it was almost closing time and didn't want to deal with it! When i noticed it was cancelled around 7:45 I called and the employee told me "sorry I'm about to leave call custom service", We cancelled it, and then hung up. Which in turn completely screwed my lease up and had to jump through hoops to get back. Believe the reviews folks. Maybe everyone boycotting this store will make them re-think there personnel. Garbage!! read more

Extremely disappointed that Best Buy does not make it clear what products in their store they deem to be non-returnable. Their first line customer service rep was rude and dismissive, although other management was at least civil. Customer service reps on the phone gave information that conflicted with store management. Lesson: buyer beware is the go-to here. I will take my business elsewhere. read more

Lazy dull candles who are there to collect hourly pay and could care less about you. Order from Amazon or go to your vendor for phone stuff. In fact not only the department people are lazy, so is the Geek Squad , no appointment necessary person. Slow and apathetic. read more

I attempted to return a product and was turned away by customer service. On both the receipt and return policy it seemed evident to me that I should have been able to get a full refund as I was within 14 days. Customer service representative (did not get a name) was exceedingly rude. I spoke with two shiftlead/managers who were at least respectful but also would not offer any solution to this issue. I have previously frequented this store but will not be returning. read more

I wish I could give no stars. I had the most horrific experience with their Customer -NO Service. I spent over $3500.00 in this store, and most items were delivered problem free except for a Dyson vacuum. ($800.00) Over two days I spent hours on the phone, usually waiting for up to a half hour for someone to pick up- or a chat window with excruciating long wait times. On the delivery date, Fedex delivered only the outer shipping sleeve- no box, no vacuum. I finally speak with an agent, who apologizes and tells me a new one will be shipped for delivery the next day. Well- next day comes- no vacuum. Call again, get dropped once after waiting 30 minutes by May, then Michelle get on after 20 minutes and ultimately tells me Best Buy cancelled the replacement to do an investigation. This is laughable- I still have the empty flat sleeve, of which I sent picture to their support email. Their last response was they would refund my money. Great resolution. I guess BB is ok if you take with, but if you want it delivered and if there is a problem, like it wasn't delivered (of course forgot to mention they keep telling me to look all over the porch, but I was standing there when Fedex guy dropped of f the flat piece of cardboard with the shipping label, and a label that said Dyson Vacuum. I plan to visit store and either have them give me the vacuum I paid for or get a refund. Will never shop here again based on this experience. read more

I didn't believe the previous bad reviews until I experienced them myself. Went to the Apple Store within the store and finally got waited on after about 20 minutes of store workers walking past me and they me filming a TikTok video. Worst customer service I have ever experienced. If I could give zero stars I would read more

I scheduled an install for my wife's 2006 Saturn for a new stereo. I purchased the dash kit, and stereo - I could not get the wiring harness. According to what I read on the web site, I could schedule the install and Best Buy could handle that part - I had to answer a host of questions about the specific information for the vehicle. When we arrived for the install, first we had to go around front and get someone from the sales floor to walk us back to the install bay. The technician didn't unlock the customer entrance, but it looked like he was busy playing minesweeper or some other game on the computer. When I told him why we were there, the first thing he did was throw a clipboard on the counter and tell me "fill out the 'mumble' parts." Then before I was even done he announced they didn't have the wiring harness and I should have called ahead so I wouldn't waste "his" time with an install they were not prepared to do. When I stated that I provided all the information thru the appointment tool on the web site, he just grunted and turned away. Since it was obvious he wasn't going to do anything, we left. 2 minutes later I got a notification that my appointment for the install had been cancelled. After previous experiences with this store, I knew better than to bother trying to find a manager. Obviously the install techs have more important things to do, like playing games, than take care of the customer. read more

Best Buy is hit or miss from my experience. What you get can sometimes have a LOT to do with the employee you are working with that day. I have had some experiences when everything went perfect, and others when everything went wrong. At this time there really is nowhere else that compares to what Best Buy does have to offer in a store front for general consumer electronics. I typically ride by with my son once or twice a month just to see what is new. I did buy my last 2 iPads from here as I found they were easier to find in stock here than at the apple store. You can sometimes find some good deals on returned merchandise, however if you are looking for cheap you might want to go elsewhere unless it is on sale. read more

Best Buy - Cary - Appliances Near Me - Cary, North Carolina

I rarely shop here, but it's typically a deal online that I just order and pick up from their online pickup area. I try to browse and look around, but as others have stated it's almost impossible. The salespeople typically know less than you can find online, but they continually CONTINUALLY ask if you need assistance. You say, "Nah, just looking.", it's common to have another salesman ask if you need assistance within 2 minutes later. Beyond aggravating when you just want to browse. Their prices aren't the best unless you already know what you want and can compare online. I would never trust GeekSquad with anything technical, but it's up to others to find out. I would say in general, "Good to browse and get a better idea of the expensive product you may buy." However, too many people working the floor at all times and invasive. Not just at this location but many across the US. Just prepare yourself as you walk in. read more

If it is customer service you are looking for Best Buys in Cary is not the store to go to. Went in today to look at purchasing a new laptop. I was the only customer in the computer department, three sales people behind the counter talking. I looked at several laptop models on my own, typing on the keyboard, looking at other features the different laptops had to offer. Was in the department for about 15 minutes and not once did these employees stop talking and come out from behind the counter to see if they could be of assistance. Yes, I could have went back and asked if they could have helped me. Working in the world of customer service myself I figured I should not need to ask for service it was their job to provide the service. read more

I took my son here so he could just get an idea about car stereos and what type of features he wants for his truck. We ended up talking to a supervisor who, though he was a Slick Willie type of salesperson, wasn't that bad. My son really like a head unit he saw so, after looking it over on the web when I returned home, decided to just go ahead and get it as well as the recommended 5x7 speakers. I tried to order the items and installation online but the site wouldn't let me schedule installation for the speakers in the 6x8 slots in the truck. All 5x7 speakers that I've ever seen come with adaptors for 6x8 slots. I called customer service and she wouldn't let me schedule either. I asked to speak to an installer and she refused, saying he wouldn't schedule either. I finally told her to cancel the order out of frustration and will do what I had originally planned and go to a mobile audio specialist. If you're going to have a call center please educate them. read more

Wish I could give negative stars. Had the worst experience during the most recent Halo Series X launch night. Arrived 6pm the night before and camped out in 28F to reserve a place in line to get the new incredibly hard to get Halo Infinite Collectors Xbox. After a long night they had everyone start packing up and getting ready for release at 8am. Then about 40 people in a group showed up at 7am and forced their way to the front of the line threatening anyone who complained of them cutting the line with handguns. Serious issues and safety concern! After bullying and cutting line and stealing the coveted Xbox they turned around in the parking lot and started trying to resell them for double the price to people who had waited in line properly all night. This is heinous and outrageous that scalpers are even showing up in person at events now and stealing Xbox's through threats and fear-mongering. The local police and Best Buy did nothing and said it was not their problem to enforce the camp out line as long as no one actually got hurt or shot. I am so hurt and upset and mad at people getting away with this and hope something changes to make bullying and scalping illegal! Ok I have to stop there... Best Buy, please take this seriously and consider providing security or regulating this somehow to provide a good experience. read more

No different than any other Best Buy. Like ALL Best Buy's this one is overrated and overpriced. Buy online at crutchfield.com they have better gear at a better price. Need kitchen appliances? That's what Home Depot and Lowe's are for! read more

Did an online order pre Black Friday offer on a new apple MacBook Air. Choose to pick up in store vs waiting for shipping. Store employees were so rude throughout the store. No one offered to help me find a new case and when I picked up my order at the counter the guy didn't smile and just was not a happy person to deal with. Not impressed with customer service here. read more

Sometimes they are good and other times not. read more

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Could not get any help with a car stereo purchase waited a good 30min I badly wanted to spend money with this place but to no avail so I went home and ordered one online from crutchfield I can only assume that best buy will end soon like so many brick and mortar businesses sad really read more

WORST EXPERIENCE EVER! DANIELLE NO HELP AT ALL. SAID I COULD GET Expedited shipping, which i did AND PAID for it. 3pm on expected delivery day..sill no package. Reached out to best buy and spoke to Carlos Estrepo who REASSURED me it was still coming today... well 7pm arrives STILL NO PACKAGE.. then I reach out AGAIN and they tell me wont be till Tuesday of next week and that i should get a refund.. STILL NO REFUND.. NEVER going through best buy AGAIN save yourself the trouble SO UNPROFESSIONAL read more