Very professional. Went over and beyond to help me in setting up my new phone. Treated me with respect.

Went into the Beaver Creek store in Apex. There were 3 reps there and only one was busy. We went in to activate a replacement phone and transfer data. The process only took about 15 minutes and we were on our way. Every other time I had been in there the experience was 5 star. read more

I went into TMobile at Beaver Creek Commons about 30min ago. There wasn't 1 customer in the store. A woman approached me and I explained to her this has happened to me before when I lived in Los Angeles and the TMobile store was able to restore my contact names. I did something that changed the names to their numbers. I tried Google to correct this but, thought "go to TMoble". I did and got NOTHING! The answer was all four employees shrugged their shoulders and shaked their heads like they didn't know. So the female suggested, find a Tmobile store that has "TECH" support. So SLAP a BIG FAT SIGN ON THAT STORE SAYING! "SALES ONLY!" Losers! Anonyms read more

I would give less than one star if I could. I've been a T-Mobile customer for 8 years. I also use them for internet service, as I live in a rural area. I'm a single mom with 4 teenage children, and I went in last month (Sept 3) to add my mother to my plan (and purchase her a new phone). I was assured that I would be kept on a plan that was comparable to the plan I was on, plus additional equipment charges (for my mom's phone) and 35 dollars/mo for my mom's line- I was then paying about 280/mo with Simple Choice (with equipment charges for kids' phones). I paid her line cost upfront, for September, plus fees/taxes. Lo and behold, my bill for this month is 651.60! I see an explanation in the app, that plan was "changed mid cycle"; yes, I know that my plan changed, but not to THIS plan! So, I call T-Mobile- they apologize and put me on a very good plan going forward but CANNOT refund any more than $30 for this month's charges (sure). I'm pretty appalled, and frankly, you'd be better off going ANYWHERE than the T-Mobile in Beaver Creek, Apex. I was blatantly promised a plan that I was then NOT signed up for, period. I was lied to, or, the incompetence involved was enormous. Really sad about the situation, very unhappy to be "stuck" with this bill I did not agree to (yes, I went over my "signed documents" on the app... this breakdown is NOT there), and I suggest you perhaps consider another company like consumer cellular, tbh. At least, do not visit this store. T-Mobile has been decent, yet also a huge hassle over the years, and to be ambushed with this huge bill after setting up service at T-MOBILE BEAVER CREEK, APEX feels pretty awful. Be aware. Good luck. read more

Location: 1015 Beaver Crk Commons Dr Apex, NC 27502 Purchase a IPhone 14Pro last week at T-Moble in Apex. NC. By far the best service EVER!!! The guy that helped me was knowledgeable, very professional, yet friendly. Couldn't ask for better service. Such a breath of fresh air after the rude service I encountered at the Apple Store. Apple employees are arrogant, condescending and not as knowledgeable as you think, they should be. read more

Had to run in because I had an issue upgrading my phone. Shout out to Jasmine for stepping up and HANDLING what I needed when others told me it couldn't be done. Thank you!! read more