It's unfortunate that Verizon locations have poor ratings. I myself have experienced walking in…read morewithout a greeting, then sauntered over to explore what was hanging up. The 2 employees were chatting amongst themselves at the Brier Creek store. No greeting, no "someone will be right with you". It was disappointing. So this time, we made an appt in Cary that had a little better rating. Walked in at the Crossroads and was greeted by Stephon, with a smile ;). He couldn't find the appt but was able to pull up our account. We were replacing our son's iPhone 11 with iPhone 17. It was challenging because i11 didn't have enough space to download latest iOS update. Stephon recommended we signed up for iCloud storage, do the backup then download from iCloud to i17. However, we were not able to successfully do the transfer, even by kissing the phones. My son finished the transfer at home but somehow the i17 went back in time to when we had limited screen time on i11. It was sooo frustrating not to be able to remove it. Fast forward, Apple chat helped us to get an appt. Problem resolved ;) While chatting with Stephon, another rep came up to ask if he needed help. He said "he was ok". Without his guidance, this process would have been very challenging. Thank you Stephon!

I just wanted to give a special shout-out to the incredible customer service we received from Tim…read more My family and I love our phones, but most importantly we loved our experience. Tim could not have been more professional and thorough. He is easily the best wireless sales expert we've ever met and I confidently recommend his expertise! Thanks again Tim for all your help!!

The staff here is useless, and AT&T's corporate processes are broken…read more My employer released my work number to me as a personal line. The online process failed. Customer service told me to go to the store. At the store, the manager tried the same steps on my phone, hit the same error, then said he'd get his iPad. He never came back. Instead, another employee appeared, admitted he didn't know the process, and offered only excuses: "new system," "account too big," "call the business liaison." No one could solve a basic problem. The runaround is unbelievable. The incompetence is unacceptable. This is why customers lose trust in AT&T.

I want to give a Big Thank You to "Jake" for being so kind and patient to and with my spouse on our…read morevisit to your store a few days ago. My sweety who is 80 years young had messed up his phone some how and couldn't figure out or fix what he had done. We were greated by this pleasant young man with the best personality and humor and made my sweety so very comforatble and didn't make him feel like he had done something wrong. Jake took his time and explained what had happened and with my sweety he showed him how to fix the problem. I am so Thankful that we still have such kind people in this world that take their time with the elderly . THANK YOU JAKE for being such a Kind human being. We need more people like You !

Josh at the Durham location was helpful & knowledgeable about my needs with my phone! I walked away…read morea happy customer! They earned my loyalty!

I needed a screen replacement Riley and Grey specifically helped me out tremendously. They had a…read morenew screen in my phone and on my way in less than a hour. Phenomenal customer service representatives. Outstanding 10/10 would recommend.

I have never stopped by this kiosk before now. I had a terrible experience at the Corporate store…read moredown the street. I was very close to moving my account to a different company. I met the new manager named Brad and he took his time and helped me get my account taken care of. Best experience that I have ever had with Verizon. Rest assured you will be treated like a person and not a number here.

Staff unorganized. Prices missing from phones. No real assistance. Worst part is they weren't even…read morethat busy.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Cary store today.

My phone wouldn't connect to cellular, and they kept it for 3 months. I called them for weeks and…read moreeventually they just gave up. My phone is now broken; they refunded me and refused to compensate me for damages to my phone. In the end I spent 3 months and weeks in conversation with them for them to break my phone further. Would not recommend under any circumstance.

Broke my iPhone on a recent trip to Baltimore.I ordered a new screen but order the wrong one and…read moredidn't realize it until I was about to install it. I put it back together and it didn't work and I had a few extra screws. I took the phone there as it sat and they told me it was not a problem that they had the screen there and the installer would know where the screws belonged. They told me to come back in a hour , which I did and when I went up to the counter they told me he was finishing up now. It was well worth the $60 to have my phone back up and running. Great service

I stopped in to get their home internet, and it ended up being cheaper than what I'm already…read morepaying. I also picked up a privacy screen protector. Josh, the rep who helped me, handled everything from start to finish. He was patient, answered all my questions, and even took time to explain different phone options even though I didn't buy one. The whole visit was smooth, and everyone on staff was friendly and courteous. Great experience all around.

1. They changed my plan without authorization 2. Gave me…read moredifferent stories on the price to upgrade phones and go to a different plan. Wasted my time

Visited store on the morning of March 20. Employee was not helpful in AT&T situation despite mobile…read moredevice was purchased at the same location. Didn't want to help but instead have me call AT&T customer service. If I had known this then why have a store?

Dani was such a great help, I went in there with an issue that I thought it was going to take…read moreforever to fix, and he managed to fix it within a few minutes, he was always explaining the process and making sure that I understood everything.

Representative, Matt Joyner, was so wonderful to work with! I appreciated how he approached me with…read morefriendliness and no pressure to see how he could help. I shared the research I'd done on a new TV I was looking to purchase and he really listened to what I was looking for and made my buying experience so easy, fast, and surprisingly painless. Matt did not try to take advantage of my lack of tech savvy, and instead listened to my needs and interests in the TV, and taught me more about the tech terminology I had been reading about online. Matt was very informative and helpful, sharing the benefits of the warranty and instill, assisting in getting me the best possible deal as well. Matt Joyner's personality was friendly and welcoming, personable, and authentic. I really appreciate his realness and not trying to "sales man" me into buying something more advanced than I needed. GREAT experience and his product knowledge made for a fast, efficient buying experience for me. Thank you so much for your expertise and hospitality, Matt! BestBuy is lucky to have you on their team!

Ordered a computer for delivery in 72 hours...called for an update a week later after ZERO…read morecommunication on where the computer was - and got transferred 3-4 x before I spoke to someone. They then said they could deliver in 2 weeks (over 1 month after I bought the product). I hung up with them and they sent me a cancellation of order notice. Seriously this is some AWFUL customer service and meanwhile no one in their customer service can communicate in English. Get your shit together guys.

The owner is super helpful and accommodating while also careful to manage expectations. He…read moreexplains the process well and was a pleasure to talk to and do business with.

I brought my phone here to get a replacement Zagg screen protector. They were very nice and…read moreprofessional. It was swapped out super fast. Service and wait time was much better than expected 5+ stars. I be back if I need a repair.