Came in to buy a phone and trade in a couple devices. The wait was a little long but being a holiday I understand. I was helped by Sarah and she explained everything and assisted in my trade in device. I was very happy with everything. read more

10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display . The genius- stated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . This APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store - my bundle is managed by AT&T! AT&T plugged the phone --it worked ! LIKE MAGIC! FRFR The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new $1,200Phone .. Apple couldn't assist with nothing --a whole waist of time ..WHERE IS THE GENIUS? read more

The store is awful. Understaffed, poorly managed, and ineffective. My genius appointment was one hour late, they couldn't solve the issues, and then I waited one hour to simply buy a phone before I left. use any other Apple Store in the area. Polaris was just fine. read more

stopped in for a simple, quick purchase. Selected the merchandise from a merch shelf, have it in my hand and was placed in a long queue of people picking up merchandise which they don't have in hand and who are waiting to be spoken to by staff. Plenty of staff around, chatting with each other, but ridiculously wasting my time while they dawdle. Do better. read more

Apple Easton Town Center - Store Release Day for the 16 Pro Max! Staff so very friendly and the whole operation super efficient as per usual! - Computers Near Me - Columbus, Ohio

Always busy, SLOW service. Even if you set an appointment, you will have to wait!? Nice products very BUT high prices. Friendly people but that doesn't make up for the pricing and slow service read more

My wife walked in with me and we went sure what we wanted so upon the standard greeting from the staff asking us if we needed help we said no. About 5-10 mins later we decided to look at replacing our 2012 iMac. So I went to the front to get some help and was met with a curt response - oh you need help now. I responded yes please. About 30 minutes later while looking around and waiting at the same spot no one came to help us. My wife said let's just leave. This was my first bad experience at an Apple Store but it was unsat. read more

Just to know... Apple Tech Support quoted $300: Apple Easton $450. Same team. Actual cost: $200 for parts (checked two vendor) + labor $100=$300 is correct. I offered to buy and bring in needed Apple part. Not allowed. read more

Replaced my ancient (iPhone 12) phone here after it finally hit the bricks. We were helped fairly quickly by several helpful Genius Bar employees on a busy day. They assessed the problem, offered a few different solutions, and helped guide us through the process of selecting and setting up a new phone (which barely took any time at all). They answered all of my many questions with ease and were both knowledgeable and friendly. Love my new phone--great experience! read more

Love how just about ever device they sell here has a display one that you can interact and play with to see all the cool features!

Love the diverse, knowledgeable staff all very professional, personable and reason 8923 why I LOVE Apple products. They do an exceptional job welcoming you whether you have an appointment or not as walk in. Been here twice in the last week once for my AirPods check in/fix it. Today for my husband's charger on his iPhone. Both experiences were unmatched and helped enforce why I'm such an apple fan. Love it! read more

Nice job Ronni and Kesha on the purchase of our new phones. Excellent customer service, friendly, efficient, knowledgeable. We were lucky to land in the store at the time we did (not crowded) and end up working with two efficient and fun associates. read more

Honest store associate or policy. My I-pro max camera malfunction. So, I compared getting it repaired $200 no guarantees or waiting until the new I phone was to come out. I purchased another I-Phone because the sales person stated the new phone could take months to come out. The new I phone 17 was released a week later. I don't believe no one in the store was aware of the potential release date.? Now will they buy this phone back and give me the new phone ? Probably not. GO to Polaris! read more

This is a strong recommendation for CJ from the Genius Bar. I had so many difficulties with my new 16 iphone, and the people at Apple in Polaris; essentially, I could not use my phone for THREE weeks because the Polaris people did not transfer my data from the 15 iphone correctly, then gave me a run-around. CJ was persistent, suggesting different ways to recover my data, and he came up with a simple solution. He is an insightful professional and a patient man. I am so grateful to him! --Joanne V read more

Checked in with "host" when got to store. Had simple questions regarding best computing options for our needs. He told us to stand in a certain area and someone would be right with us. Waited 20 mins. No one came by. Went back to host and had us go stand is same damn area. Waited another 15mins, no one came by. Yet, plenty of apple team members just casually chatting and laughing doing nothing. So we f'ing left. Guess we'll get a PC. Poorly managed store. read more

Had to go there to get somethings reset. Yes I avoid this place as much as possible. So I made an online appointment and when I arrived I still had a slight wait. While I was sitting it was a class going on about how to do a cinematic video with your phone. It looked very interesting. Right when I was getting into it my help came. Oh well maybe I will sign up for it one day. read more

Apple Easton Town Center - Computers Near Me - Columbus, Ohio

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This is our go-to apple store as it's the closest one to us. Normally they are very professional and take good care of you while in the store. I did have an issue with their reservation process for new releases. I assumed if I made a reservation for an online order that I already paid for, I could walk in and pick it up. Definitely not the case on release day, I waited for an hour to pickup my phone and the wait made me be there well past my reservation time. I would suggest adding additional service members during launch times so the wait is not like this, especially for people who have already paid and we're picking up their equipment. read more

Apple Easton Town Center - The "reservation" line - Computers Near Me - Columbus, Ohio

I spoke with a specialist over the phone where I paid for a new Studio computer for my office. We even arranged for the trade-in of my older device. Ahead of schedule I was notified via text that my item was ready for pickup. Impressive so far. I arrived early and eager to get my new device yet apprehensive of the $4K price sticker. I was directed to the "Order Pickup Table" where I sat patiently waiting as employees walked all around me. One employee at my table spoke to a lady about her life and how she travelled all over. I sat there patiently, though agitated. Finally she left. "I'm next I thought". But that wasn't the case. The lady went out on the floor and picked up another accessory and the conversation about her life continued. Frustrated, I got up and approached the employee at the door where I asked that he refund the $4K to my card. He wanted to get me the item I came for but I declined. My business wasn't important enough during the first 25 minutes and I wasn't going to give them anymore of my time, nor my money. Next time I'll go to another Apple Store. These folks at Easton have something to learn about guest services for sure. read more

I had such a lovely experience at the Apple Store at Easton today! I was helped by Cam who gave a fairly fledged our customer experience. I initially came in wanting a Belkin 3-in-1 MagSafe charger alongside a couple new Apple Watch Bands. Cam assisted in fitting my size for the solo loop Bands--as well and grabbing the Pride band for me. We also reviewed the color combos and were able to come up with the best color loop to get for my watch in the end. (Braided Product RED) He also was able to give me honest reviews of the AirTags, AirPods Max, and the Apple Pencil. I ended up only adding and buying the AirTags with a case, but will definitely be sure to come back for the Pencil once I get my new iPad Pro. I definitely look forward to coming to this store every time I get the chance--and would gladly work with Cam again. Compared to other past visits, this definitely was a great one! I'd recommend seeking out more Apple Superstars like Cam! read more

Apple Easton Town Center - Computers Near Me - Columbus, Ohio

Literally am typing this review while standing next to the Mac I'd like to purchase and told I was "next in line for" going on 25 min now. Love watching all the employees standing around talking to one another doing literally nothing while I stand here in a rush and trying to spend money. I don't know if this business model works other places. But it sure is awful here. Maybe give them some incentives to actually sell your products. Because as I type this last sentence I'm just going to leave and take my money to Microsoft. Awful service. Don't even waste your time. Ps... right after I took this picture one of them from that group finally came over to help, with plenty of attitude and fowl customer service. Honestly don't know why I've invested so much into this place. read more

Apple Easton Town Center - Employees talking while I wait to be helped. - Computers Near Me - Columbus, Ohio

SERVICE, SERVICE, SERVICE! Walking into the store, no matter what the occasion, the staff is ALWAYS kind and willing to help. Not only willing and kind, but the members on staff are also clearly experts on all things Apple. The advice and knowledge they bring to every conversation gives a sense of comfort for the customer. The best part is your experience can be determined by you. The staff is willing and able to help, but only if you so chose; otherwise they will leave you alone. The store has a simplistic layout, classic for Apple. There are tables spread around with Watches, iMacs, iPhones, etc. Due to the vast amount of electronics at disposal for public use, there is a police officer or two always patrolling the area, which adds to the great security of the store. Feels safe. Overall, very pleased with every experience I have ever had at the Apple Store. One of Easton's landmark locations. read more

I rarely need to visit Apple especially for repairs, but my audio wasn't working properly. I made appointment and upon arrival I was prompt to enter the store by security and walk to an open window where I was greeted by Kevin ( I may add I like the non congested & non overwhelmed new layout due to Covid guidelines). He was very knowledgeable, he did all of the necessary diagnostics & troubleshooting to help fix my issue. I was told I needed a repair and was told when to arrive back to the store to pick-up my phone. I'll say from start to finish, a great & smooth process. read more

Apple Easton Town Center - Computers Near Me - Columbus, Ohio

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Initially they lost my device, then gave me a phone that's been reported lost/stolen that I cannot activate. The manager Shawn is extremely unhelpful and refused to give the phone to the person I was told to speak with. Contemplating a legal case if my attorney deems it necessary... too long of a story to go into full detail. I do not suggest doing business with this store. 0/5 read more

I needed to get the battery and keyboard on my computer fixed and came into the store on a Tuesday afternoon. I pre-booked my appointment and I had a positive experience. Prior to entering the store, they will take your temperature and also ask you to verbally confirm that you have not experienced any Covid-19 symptoms in the last two weeks. They have social distancing markers at the check in and I was lead to an area where I could be distanced from other customers while I waited for a technician to help me with my device. Within a few minutes, another staff member came by and took some notes for my technician. All staff members wore masks (properly!) and did their best to keep their distance while helping. They were able to diagnose my computer's issues quickly and efficiently. I opted to ship my device back to my house rather than have to go back to the store. They told me it would take 3-5 business days and I got my device back in 3. For everyone that has said that they have had a negative servicing experience, I would recommend that you ALWAYS set an appointment. If you don't have an appointment, your best bet is to go in right when the store opens, or else you may have prolonged wait times. read more

You will wait here for a ridiculously long time and not get anything fixed. I came in to pick up a repaired phone and so far have been sitting and waiting for an hour. Makes no sense, should just be able to walk in and walk out with your product and I bet once I have the phone, it will still have issues and nothing will be resolved. But I refuse to come back to this store which has about 30 people working and half of them look like they are not even doing anything read more

We couldn't make a separate Apple ID for my wife's iPhone. Apple Employee Sidney can thru. She's a Rockstar!

Very nice store. Very helpful. They answered all my questions and did all my needs ! I was highly satisfied with my visit. Will definitely be returning in the future read more

Had horrible experience for last few times consistently. Though these issues were escalated to the store no action was taken and absolutely zero customer service. No one is willing to help and some of the staffs spend their time just chatting about movies, personal stuffs instead of helping customers waiting for long time and others don't have any clue about why they are even there. There is so much discrimination going on.. some staffs talk to customers based on how they look. Can't imaging this is an Apple store. Can't express in words all the terrible experience had here. So many hours of waste of time, frustration etc.,spend your hard earned money somewhere else read more

Had a terrible experience. Went in to buy a new band for my watch and the greeter told me to go stand by the watch table. I spent at least 5 minutes standing there waiting for help and there were several employees hanging around talking to each other and ignored my attempts to get their attention. FINALLY an employee came over to ask how they could help and the second I told him what I came in for another employee came over and started talking to him and they both completely ignored me. I waited at least a few minutes before I told them both to forget it and walked out. The service was absolutely terrible and I purchased what I wanted elsewhere. I would give 0 stars if that was an option. I just needed a simple accessory that I should have been able to easily and quickly acquire but instead I had to waste time being ignored by the staff and ultimately lost my business. read more

Customer service I will give five stars but Apple I give three or below because of how they are limiting product ordering, product delivery method which is a serious problem for me if shipped UPS or other than Fed Ex and overpriced products that cannot be fixed by myself. I need 16 gigs of Ram or above and the price is ridiculous and very few ports to do what I need. But I am stuck with either paying for a operating system that works great or making my own computer with Ubuntu/Linux or Windows OS that has issues with recording software and crashes constantly. Any Apple over 8 gigs Ram is special order. I refuse to buy a 8 gig because at any time computers can require minimum of 16 gigs and you can't upgrade Ram now because it is part of the processor and I'm out $1000 of dollars from experience. If I special order Apple will not give you the option to deliver with Fed Ex, Apple decides for you and that is not good. UPS despite request for signature will still leave at doorstep because they don't care and my stuff will be stolen. I asked for store pickup and Apple cannot give me a guarantee if I can do that are not. Again the customer support people has been friendly and tried to do what they are allowed to but the the rules of Apple over every detail denies customers the ability to get what they need and how it's delivered. read more

I've only been to this Apple store, and I only go if I have to. I order the products online, because half the time, the employees here don't know their ass from a hole in the ground. That includes the so-called "Apple Geniuses" working there - where you have to argue the problems in the product and come back until you get a different genius who identifies the problem and sends it back to be fixed. Several times I had the same genius tell me how "it's not covered under warranty" and "there's nothing they can or will do" only to get a different genius who is shocked and appalled and gets it sent back "because that's just not right." That one "Genius" is what keeps this from being a one-star. The inconsistency in there "genius" level is astounding, and more often than naught I'm wasting my time dealing with these idiots that want to talk down to you (because *obviously* you don't know *anything*). The staff pretty much clusters together and talks and jokes while ignoring you standing there asking "hey, can I get some help?" but obviously, if you're not an attractive woman, they don't care to help you. I love my mac, I hate this store. read more

This is the crappiest Apple store I've been to. After spending nearly an hour to go an iPhone 4 at an ATT store, I decided to drop by here the next day since they said they had just ran out the day of. Since then, I've been back another two times, and I'll have to go back at least one more time, just to get a working iPhone (that's 4 visits, over an hour of time total). Visit 1: I was told that I wasn't eligible, even though ATT said I was. I called ATT up to cancel my order, and I was eligible instantly (40 min) Visit 2: I drop by to tell them that my iPhone has flickering problems when swiping from screen 2 to screen 1, as well as the deathgrip problem. I was told that I needed to make an appointment, since the next available one wouldn't be for another 45 min. I make an appointment for the next morning, and I was told by the manager that they would have one in stock for sure for me (10 min). Visit 3: I go to the genius bar, show them the problem, and they confirm. Then they tell me that they don't have any in stock. Wait, you've got to be kidding me. I tell him what the manager told me, and they said that he meant recertified ones that didn't come in the original iPhone case. The guy gives me a confirmation for my next visit, and tells me that I need to come back when they have some in stock (which conveniently is impossible for me since I have work 8-5pm on weekdays, they don't open until 10am, and they usually run out around 5pm or so) (20 min) Visit 4: Swapped for a new iPhone when they had one in stock (~30 min) EDIT: Turns out all their iPhone 4s have the screen flickering problem. Thanks for not knowing about this, asking me to keep them updated about the bug, and wasting over 3 hours of my time. read more

If you go here for tech support and you leave something on the table and leave then you will not get it back. "Since you can't prove you left it here, there is nothing we will do" is what I was told when I asked about my $100 MacBook charger that I left on the table. Can't believe this is how they speak to paying customers read more

I can't believe I'm standing in line for ten minutes (so far) JUST TO CHECK IN for a Genius Bar appointment that I made several days ago. Very disappointed in you, Apple. I was just told this is "just like a doctor's office"...you have to allow time to check in. Seriously? No Apple, I love you but you are not a doctor's office. So-- I have just updated my review. Still irritated by the wait, but once I got connected with Ron at the Genius Bar he was fantastic! Got the issue fixed and took all the time needed to resolve and explain. read more

Really disappointed with the repair pickup. They have reserved spots in the parking lot in the back of the store specially for pickups but apparently if you have a repair or drop off for repair youre not allowed using the spot, I have a 27 inch iMac and am pregnant and I had to find a parking spot, walk into the store, pay for it, and then go get my car to pull in front of the busy right street in front of the store to load it up. I explained my box was ruined and it was going to take 5-10 min to securely get my 27 inch iMac into my car and didn't want to hold up traffic. I was told it was a security issue from Easton and that I couldn't park in the spot in the back of the store MADE FOR PICKUPS and an employee couldn't bring my iMac out to me, even after I already went to the store to pay for the repair and showed my ID. I'm sorry, but it makes literally no sense how you're allowed to pickup a new purchase, an employee will walk it to the back of the store to your car with it but it doesn't work that way for a repair. The manager said it was a security issue and I'm sorry but it makes ZERO sense how it can apply to new purchases and not repairs. I showed my identification and both spots were not being used at the time. In my opinion it was an excuse, Lazy, and really terrible customer service. The tech who worked on my repair during the initial appointment was nice and the lady who did end up helping me put my computer into the car (who by the way mentioned she could have taken the iMac to the back of the store for me and was unaware that not being able to do that was a thing) but the whole operation of drop off and pickup or even being able to get ahold of an actual human at that store on the phone is truly terrible. It's almost as if you get special treatment for buying a new product but terrible treatment by being a loyal returning customer! Not happy with apple at all, especially this store. read more

Pass this store by. We purchased a phone, a watch and ear pods from this Apple store. When there was a problem using them all together we called customer service. We could never get a human being So we went to this store In person. The store employee refused to help because we had not gone through the customer service site. He told us to go home and try again. read more

The Apple Store in Easton can be quite busy (which explains many of the bad reviews), so it's best if you have an appointment to avoid the long wait times that are even longer on the weekends. Otherwise, their service is great! I almost always walk out of the store with a resolution to my concerns and questions. In these days of coronavirus, expect to wait in line if you don't have an appointment due to social distancing rules, have your temperature taken before you get into line, and wear a mask. Otherwise, the staff are always helpful and the store is large enough to accommodate a good amount of people and still keep everyone safe! read more

Great geniuses that got to my order fast and i was out the door in under 30 minutes. I was a little apprehensive coming here with the line as busy as it was, but I was taken care of immediately and was out the door fast. If you're like me, shopping for a new computer isn't fun, seems kinda salesy at times, but if you tell these guys what you need, you'll get it without a sales approach. i'll be back. read more

I purchased a new MacBook Air online and did in store pick up on a Friday evening. Upon arrival, my temperature was taken and I waited near the entrance for my items. COVID protocol was followed so I felt safe being in the store. While the sales associate was super friendly, the entirely too long "buy AppleCare" speech drove me a little nuts. I selected in store pick up so I could get my item and leave without being bothered. Aside from that, my items were brought to me quickly and it was an easy experience. Set up at home was a breeze so I will continue to be an Apple customer. read more

I've been a faithful repeat customer to this Apple Store since my first soirée into the Apple universe, eleven years ago. Two things that have officially attached me to the Apple brand: Excellent, knowledgeable employees and ease-of-use of anything with that famed fruit logo. Whether it's been on the phone, or in person, I've usually always talked with a knowledgeable techie. On the few occasions I haven't, I've always been passed off to someone else who's been able to resolve my computer issue. Any operating, updates, downloading, etc. processes on a Windows-run computer takes far more steps, compared to a Mac (imo). Also, in my experience, Apple products don't loose there juice after (on average) one year of running. No slow response times, unlike anything running on a Windows, etc platform. Parking is all around at Easton. Yes, you may have to walk up to 5 minutes to get to this store, but you can window-shop the whole way! read more

There isn't' too much to say... they have all your apple needs. They seem to always have enough staff, maybe too much. There only a certain amount of people who can actually help you with your tech needs which often leads to a long wait, occasionally even with an appointment. I can say, they honor your warranty, with few questions asked. However, I do prefer to buy accessories, such as cases, elsewhere due to cost. read more