The staff is definitely not well trained. It is more than frustrating to work with a simple return request. After all, they don't event give their store manager an escalation number to call, in case they need help. I'm not even considering buying anything major on Bestbuy website now. It's not worth saving $20 if you need to go back and forth so many times. read more

Do NOT buy from Best Buy. They sell Stolen Goods and accuse of customers of stealing as their standard policy. And their Friendly staff will take their time to watch security tapes to make sure items are not stolen BY YOU! Then make some recommendations like you should probably buy a Rolls Royce when they sell a Corolla and think you should be happy with their suggestion! read more

Best Buy Gainesville - Electronics Near Me - Gainesville, Virginia

Came to this location to purchase a pair of Beats headphones for a birthday present for my kid. I could count on one hand how many people were in there when we walked in. Waited almost 30 mins for someone to unlock the case...but they never came. I left and got them at Target (right around the corner) and was in/out in 10 mins. It shouldn't be that difficult to give an establishment money. Makes sense why so many of their locations are closing. It was definitely NOT a "best" buy. read more

It's okay. I'm not sure how long this one will be here. Yesterday it didn't have much in stock. Could that be supply chain or politically related? Sure as there's a lot of dumpster fires going on. Strange and surreal, as not many video games or drones in. There was a decent amount of audio equipment in. Also as always very good customer service. Employees at this location always, have been polite and professional. Parking is a cinch too. Am not sure what's going on. This one is okay, but I prefer their Fair Lakes location more. read more

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I made an appointment to replace my iPhone battery. there appointment required my model number and sn. On the day of my appointment I drove 45 min to the store to be informed that "We are sorry but we do not have a battery in. stock for your phone." You would almost think that checking inventory would be a part of making a reservation. Imagine making a reservation for dinner and wen arriving being informed that We are sorry but we have no food... Major fail Best Buy read more

I am not happy with Best Buy at all. First, they sold me a defective laptop. I have now been without my laptop for 3 weeks. It's under warranty and has no sound. because it's under warranty I was put at the bottom. I received a text saying laptop was ready for pick up. After waiting for about 30 minute, I was told that it's not read. They need to update the new laptop and transfer my files. In the future Perhaps I'll go Microcenter. maybe, I'll get better service read more

Great to do business with this Best Buy! Welcoming coming into the door. Immediate assistance with a return and a second purchase. Professional with a smile! Enjoyable experience! read more

Bought a new iBuyPower pc from BestBuy online and it arrived with a damaged side panel of the case. After 40 minutes on their help line, I was told to bring it into the local store. I brought it in to the Gainesville store today and was told they could not help me, but gave me a flyer with the same 888 number I called earlier in the week. No shocker that the online "help" said they could not do anything and told me to bring it into the local store. Even after I told them I did just an hour ago and was told to call them. Buyer beware. I will never purchase anything online from BestBuy again. read more

Bought a car driving camera for almost $300. It doesn't recognize the SD card. Best buy tech support hung the phone up on me when I asked for help. I called back and asked to speak with a manager and was refused. I've been a best buy customer since the stoe began. I'll never do business with them again ​ read more

Service at this branch is rock bottom. They have assigned my protection plan to another person while I was still paying for it, and recently have made any phone calls for Geek Squad appointment information after they close so it is impossible to get information back from them. After I get my next service completed, I am done with them. read more

This location is known for very poor customer service, lack of adequate stock, poor variety and overall mediocre pricing.

store manager dodges responsibility with inexperienced front line customer-support leaving the customer just waiting for a response--no response apparently means they can't do anything without managers explanation. read more

Horrible customer service, half of the displays aren't working. This is why I love AMAZON. read more

Well I bought a new TV on line and used curbside pickup. It was convenient however when we got the TV home, it is as open on the bottom. Thought that was weird but we unloaded it, took it downstairs, unpacked it and of course it didn't work and had to be replaced. I called Best Buy and they were going to deliver a new one and pick up the old one. I was asked to hold several times and finally I was told I had to be sent to another department and as you would know, someone picked up and then click. Grrrr Now I had to go to the store and wait in line for a while. I attributed it to being after Thanksgiving. Now the bright spot was that the young man handled the issue without any manager needed. He keyed in an order for a new one and to pick up the old one. Also, they did deliver on time. I am disappointed in the fact that they had to know the TV was open. The replacement TV had two straps around it and the bottom was secure. I had to unpack and do it all myself. read more

Best Buy Gainesville - TV was broken. Grrrr - Electronics Near Me - Gainesville, Virginia

I've had good success with Best Buy and I especially appreciate the Best Buy geek deal where I get my electronics fixed for a couple hundred bucks... And I get savings on purchases. So far my savings or $148 more than the cost of my geek service. read more

Horrible service! Waited in the magnolia section for almost an hour! I'll take my 5k else where! Stay loosing ! All praise Amazon! read more

Best Buy Gainesville - Best nothing! - Electronics Near Me - Gainesville, Virginia

This is a new Best Buy in the sprawling retail complex that is threatening to envelope all of Gainesville! I went in here today, ostensibly to do some Christmas shopping. I wanted to buy an A/V - Home Theater Receiver for my brother to go with the new High Def TV he just bought, among other things. I was looking for a specific model of Yamaha receiver I had seen at another Best Buy location recently - the Yamaha HTR 6090. Well, I was somewhat chagrined to find they were no longer offering that model at Best Buy. Period. Oh well. So I went over to the home appliances section to look at Toaster ovens as I have a family member that has requested one for Christmas. None of them were on display - you could not look at them. I asked a BB associate about this. He said that their store was to small to display a lot of stuff. He told me that the Fair Lakes store was the place to go if I wanted to look at Toaster ovens. I told him I had indeed seen them on display there - and I was mildly impressed that he knew this. After that I half heartedly checked out the High Definition TVs and looked at the price of both HD and Blu-Ray DVD Players, and also tried to find an extra battery for my digital camera, which I could not find. The store is nice and clean and well laid out. But it is smaller as the BB associate said, I will most likely go to the BB in Fair Lakes in the future. I left without buying anything. read more

Best Buy Gainesville - Electronics Near Me - Gainesville, Virginia

terrible customer service. I spent 1000 at their store and bought a protection plan and membership that they won't let me use now. the gopro I bought for 500$ was broken and they won't even exchange it for me even after buying their memebership and plan. don't shop here. read more

Ashley provided superb customer service. We were in the market for a printer and Ashley assisted in meeting our standards. Not only did she help us with a printer but she also saved me money on my phone account. Ashley was great. Todd and Bobbi read more

I've been to this Best Buy location many times for a variety of things and they are always very helpful. It's nice to know that when you walk in, the employees you are dealing with will actually be able to answer your questions and in a way that you can understand. And they don't treat you like an idiot for not knowing something or being unfamiliar with how something works. I have never once been pressured to buy anything of given the "upsell" that other stores seem to think is the only way to treat customers. They will let you spend as much time browsing on your own as you want, but are ready to help at any time. It's really a good balance and one a lot of stores just can't get right. read more

I am still waiting on a washer and dryer for 2 months now and still not here I am not going back anytime soon mad!!!!!

Purchased an Apple Watch for present for my husband, he didn't like it. We are loyal customers. We have purchased many high dollar items for our college students, washer/dryers, etc. since 2005 when we moved here. Asked the salesman and cashier to wave the 35.00 open box fee. Was told by both the phone will be sold at a discount to some lucky customer. I get that they lose money but also, they shouldn't forget a loyal customer and the thousands of dollars we spend in their store. Spoke with manger Ferris (sp) said the phone had to be refurbished at a charge to the company. Did not care about losing a loyal customer for 35.00. Therefore, we will take our business elsewhere. Specifically Amazon. read more

This best buy is nicely organized and has a really nice display room for Oled 4K TVs. Some prices were inflated while others were a pretty good deal. The people there were really nice. read more

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DO NOT use the Geek Squad for anything. They require a none refundable $150 deposit for the "work" they do on your computer even if they can't fix the problem. They say you pay for this list of services that include a diagnosis that they say is vital. A list of services no one asks for and they use as an excuse to keep your money for doing nothing. A mom and pop computer store down the street, that I should have gone to first, asked for only a $50 deposit. The simple installation and repairs Geek Squad does, anybody could do. The hard stuff, they don't have a clue how to solve, they just keep your deposit and just tell you sorry. Go anywhere else to fix your PC or laptop. read more

They completely lie out of their teeth about the geek squad phone protection plans. Make no mistake about it you will be forced to accept a refurbished piece of crap over a tiny crack in your screen. Sales guys completely lie to make the sale and could care less about the customer. Then trying to call the geek squad to get it fixed is a complete joke!! They will literally bounce you from department to department to try and get you to shutup about it. Do not waste your money on any of their add on services they are all complete GARBAGE!! read more

Only because zero stars is not an option. Bought a floor model washer, scheduled the delivery for the upcoming Wednesday, late Tuesday I get a call saying truck is broke down and rescheduled for Saturday 9-1, at 1 I called to see where my delivery was, was told by two different customer service reps it was back ordered from the manufacturer, did I mention it's a floor model which I touched with my own two hands? Again rescheduled for Thursday (today) I received a call from the install guy who says another team delivers it and then he comes and installs it. And all the while I receive texts, emails and calls about each delivery. They can stick it where the sun don't shine. Impossible to call the store, get the national number aka useless. read more

I visited buy store to 4 screws for my Lenova laptop that i purchased there a couple years ago. I asked the associate at the entrance and he directed me to Geek Squad. I showed them the screws I wanted to buy. He took my laptop to the back and came out a few minutes later with the screws installed and asked for $40. Don't you think they should have given me an estimate before they ripped me off? Will never go to Best Buy again. $40 per screw. read more

I went in to this Best Buy last night! Explained that my credit had already been approved by Verizon! I was looking for a new plan/service & phone! Customer service everywhere has gone down hill! It's not the owners who are at fault but instead, the people their managers hire to represent them! I was dismissed & told to go to the Verizon Store! Then I bought a $1000.00 phone! Your loss Best Buy! read more

Best Buy Apple Care Review So I dropped my IPhone XS Max and shattered the back glass....phone still worked but developed a really bright white and purple stripe on the main screen. Hey wait...I've got Apple Care. Let me log-in and start the repair / replacement process. Log in to Apple Care and Best Buy Gainesville is listed as the closest authorized Apple Repair agent. Awesome! I dig Best Buy and it's 5 minutes from my house....no trip to Fair Oaks or Reston Town Center to the crowded and always busy Apple stores! I scheduled an appointment with the Geek Squad for Saturday, May 18, at 1:20 PM. I arrived a few minutes early and checked in with the Geek. I waited patiently as my 1:20 appointment came and went. No worries, this Geek is doing his best with his current client. Still patiently waiting. Finally at 2:05 it's my turn. I am warmly greeted (everyone at the store was friendly) and we began the process of evaluating my phone issue. Here's where the problem starts. Apparently, Apple Care is kind of a new thing for Best Buy, Gainesville. As they evaluated my phone they had to follow a cumbersome process of uploading the data to Apple and wait for an appropriate response. Ok, I understand this process is new for them and there's going to be some glitches along the way. They finally made a determination that my phone had to be replaced under Apple Care. Unfortunately, they didn't have one in stock. Really not a big deal, my phone still works. The Geek wrote a replacement order and promised to be in touch within 48 hours. It's 2:50 PM. Not super excited about how long it took, but in the end I am getting a phone and it's close to home. 48 hours...nothing. 72 hours...crickets chirping. 96 hours....dead silence. So, I take my order and head back to Best Buy. I am somewhat warmly greeted by a Geek who asks if I have an appointment? No, no appointment. Sorry, Sir, we are booked for the entire day. I calmly showed him my order and waited for a response. He hopped on his computer for a few moments and disappeared to the back (to retrieve my new phone, I assume) I had to assume because he spoke no words. When he returned empty handed I was a little concerned. The Geek confusingly stated that no order had been placed and now they may want to repair the phone. As I felt my blood pressure rising I said "no thanks, I'm going to Apple" I climb in my car and get on my crappy, cracked phone. Log into Apple Care again, anticipating a few days wait to get a Genius Bar appointment. Wow, there's an appointment available in 90 minutes at Fair Lakes Apple. I'm on it. I arrive at Apple 25 minutes early. They check me in and advise someone will be with me shortly. Genius Bar guy (Brad) greets me and looks at my phone....oooh that's cracked on the back glass. That's a replacement. Punches some buttons on his phone, confirms I have a I-Cloud back-up, and 3 minutes later someone emerges from the back with a new phone. Brad erases my old phone, activates my new one, and has me out the door prior to my appointment start time. Hell yeah! This review is not to praise Apple, but the show the difference in care I received. I went to Best Buy to save the most valuable thing in my life...time. They did nothing but waste several hours of it. I intend to never go back. read more

Please do not ever order a washer or dryer from this business. They took our old dryer last Friday and we had the new dryer scheduled to come on Saturday. They did not come. Then they said they would come on Monday. Nope, so they came on Tuesday and did not finish the installation even though I was inside the window of 12-6pm. It looks like they can install it Friday but that is after telling me they could come Thursday. Horrible. I spoke to the manager Adrian and he was no help at all. I will never buy from here again. read more

Your standard Best Buy...nothing exciting or special but a good place to go for reasonably priced electronics. If you really try hard you can probably find the same stuff online at a cheaper price...but if you are like me when you want something you want it now. So I find myself here or one of their sister stores. Staff is usually nice and willing to assist...just wished when I go in to kill sometime I was not asked if I could be helped ever five minutes. If you know exactly what you are looking for I recommend checking to ensure it is in stock before you arrive so you do not have to store hop...you can even have them shop for you and just pick it up at the counter like most box stores. read more

Great service from the nice woman helping me buy a printer in the store today. After spending $500 in the store, I had a question after opening the box at home. I called the store phone number only to get the most annoying automated service that could not address my question at all. I eventually was put through to a human who then put me on hold. After a couple of minutes on hold, I was cut off. I called the number back and was again connected with a automated service that could not help me at all. This proves that there is no benefit to shopping locally and having face to face or even a human voice on the end of the phone line for information. Yes, Amazon wins again. read more

I have never really had an issue at this location. People are nice. Always got good service.

Went to Best Buy for a new laptop and printer and it was like the store was deserted!!! Every time I saw someone who worked there, they turned the other way!! Clearly I was there with my two toddlers, and dragging around a printer so I was going to buy something. if it was me I would ask if there was something I could do to so I could help the poor mom get in and out faster! Very disappointed!!! read more

Just okay. The selection of dvds is good which is why I went here, to pick up some dvds on a whim. No customer service. Passed many employees on the floor. Not a single hello or inquiry as to if I needed help. One even stood in the aisle, in my way, talking to a friend while still on shift. Later, when I did need help locating a dvd not a single staffer to be found. Gave up and bought what I had in my hands. But wait! After waiting in a super long line because there were only a couple cashiers, I get to the register just to be told there's no money in it. are you kidding me?? Why did you open it and then not ask me my method of payment before making me go to another register?? Inconvenient much? I'll be going to manassas from now on. I'll only stop here if I need something they don't have. read more

Sold out of the evo but the only way to know that is to stand in line for 45 minutes or until one of their slow associates decides to acknowledge you. God forbid anyone put a sign up about things being out of stock. read more

I almost never buy crap at Best Buy unless it's out of impulsiveness. Like needing to get some earbuds, or a new video game or something... where it'd pretty much costs the same in other places... or open item worth buying. (which i did get my HDTV here.. ) Customer service section is bleh though... waited in line forevers... Some employees are helpful there but they do not seem too knowledgeable... XD I also came here to get some new guitar strings and another capo for my acoustic guitar... but They have no music dept (Guitars, keyboards... etc..) at this Best Buy. But somehow i was still able to find some strings that weren't too pricey. They were hidden way in the back corner by the video games section. read more

Tried to order the wired earbuds for my iphone that were in stock at this location for curbside pick up. Their website refused to let me change from inside pick up to curbside pickup. I tried several times. I tried backing up and going back through the checkout process only getting each time "An error occurred" . . . never said what the error was. So I decided to just have them shipped. Same thing . . . "an error occurred" . . . . I thought it was my credit card. So I tried another one. Same error. So I just decided to get them elsewhere . . . obviously this location cannot fulfill orders from their website. read more

Originally went to 3 Lowes and 2 Home Depots to purchase a dryer. Waited 15-20 minutes each time for service. Looked for floor support but found none. On a whim, not knowing Best Buy sells appliances, I stopped in at the Gainesville shop on my way to yet another Lowes. Immediately, a young man offered assistance! Turns out he also was quite knowledgeable about the very machine in which I was interested, as well as the other models sold at BB. He educated me on the pros/cons of other machines without trying to persuade me to purchase a higher-priced model. Indeed, I wish I had his name! He should be given a raise!! If I ever need their Geek Squad, I hope they are as efficient as this young man!! read more

Customer service desk = ZERO stars Cashiers and Floor sales rep = 5 stars I shop here alot, bought a large 40+inch flat screen, washer, and dryer. spent over $2,000 and had a great experience with the TV and Home appliance sales people. I went back to buy DJ Hero for PS3. I couldn't find it anywhere in the store and asked a chunky girl in the game dept where is it. She half-a$$ tried then said she couldn't find it either so she told me to ask Customer Service. I went to CS and asked a large chubby african guy (age 17-21 yrs old) for DJ Hero and he PRETENDED to type something into the computer (I was watching his hands) and he said they had none in stock for the PS3. I didn't believe him so I went back to the game dept and found a skinny kid who looked like he cared about his game dept and asked him for DJ Hero, he went around an aisle and came right back with the DJ Hero box. I was very happy and told him about my exp with CS and he said "Oh yea we get that complaint all the time, they don't care up there". I was surprised to hear that this Best Buy could care less about their CS dept. This is an OK best buy but I sure do miss the hometown staff at the Springfield Best Buy on Loisdale Rd. They just seemed to care more there. read more