117 Days and Still No Refund on a Simple Order Cancellation - This Is Beyond Unacceptable On November 28, 2025, I canceled an order for an item I never received. Best Buy had repeatedly delayed the shipment, so I never took possession of the product. There was no physical return whatsoever -- it was a straightforward order cancellation. I had paid $1,059.99 in cash. All Best Buy had to do was cancel the order and issue my refund. Instead, they applied a completely undisclosed policy (not posted anywhere in the store and never mentioned by any associate at the time of purchase or cancellation) that forces cash purchases over $800 to be refunded by check only. That check has never arrived. I have now made more than 20 calls to customer service with zero resolution. I personally spoke with Store Manager Jeff Orjada inside the Roseville store on March 11, 2026. I followed up by email on March 18, March 24, and again today, March 25, 2026, demanding an overnight replacement check with signature required upon delivery. I have received zero responses to any of my emails. 117 days later, my money is still being withheld with zero updates, zero plan of action, and zero urgency. Best Buy Corporate and executive management: this is your store, your policy, and your customer. I have been more than reasonable. I have demanded the refund be overnighted and delivered by Friday, March 27, 2026 at 12:00 PM. If I do not have the check in hand by that exact deadline, I will file a police report with the Roseville Police Department for the fraudulent withholding of my funds and immediately escalate this matter directly to Best Buy executive leadership. This experience is beyond frustrating -- it feels like deliberate delay of a legitimate refund on an order that was never fulfilled. I will never shop at Best Buy again and I strongly advise every customer to think twice before making any large cash purchase here. Hoping someone at the corporate level finally sees this and resolves it before it goes any further. Enough is enough. read more

Best Buy Gratiot - IT Services & Computer Repair Near Me - Roseville, Michigan

They don't want to give you a refund I made a cancellation because the product never showed up and I have a cancellation number and the re-ordered it seven days later and kept the money saying that I exchanged it very deceiving organization I've been fighting for many hours for two weeks and still haven't got a resolve read more

Poor poor poor customer service. I ordered a dryer for pick up. The store associate marked it as picked up, but I never picked it up. I tried to call the store to explain that I was in Fort Gratiot, MI and would not be able to come down to Roseville but I could not get through. I was consistently rerouted to various international call centers in India and perhaps Mexico. Every single associate I talked to either via phone or chat all said the same thing -- they were unable to help me. As soon as I figure out either how to obtain this appliance or take Best Buy to small claims court for my money, I am cancelling my credit card and never doing business with them again. I understand we all need to make tough choices and cut costs to keep costs low for the customers, but you should draw the line where you sacrifice customer experience. Your employees should be empowered and enabled to help customers. Other complaints - 1. Not following protocol. The employee was not supposed to mark the appliance as picked up without verifying the four digit code. I know this because this is the 3rd appliance we have purchased in the last 2 years. 2. What absolute genius named the store GRATIOT? Why name a store after a street that cuts through half the state? This is so confusing. 3. When I ordered my appliance, I kept changing the address to Fort Gratiot so it would locate the Port Huron store, but it continued to change the pick up location to Roseville. When I explained this issue to customer support and asked them to report it, they dismissed me. read more

Writing a review due to the store not holding their employees/themselves accountable for misinformation. I went in to buy headphones and when cashing out I saw a video game. I asked the employee very specifically what the return policy was and if it had to remain unopened. He told me 15 days and that it did not have be unopened. I tried the game on my girls switch and did not want it. Now per the store I can not return the game because it was opened. I didn't even come into the store for a game. Had I been told the correct information I wouldn't have gotten the Pokémon game in the first place. Now I'm out of 60$ bucks and the store isn't taking accountability for their employee. read more

My cat knocked over my monitor of my all in one computer and it CRASHED. Desperately, I searched for a new one I could buy in a brick and mortar store. Apparently, according to the rude people of the other 3 big box stores, I didn't UNDERSTAND that when the website said they have 55 in stock, they mean at their internet store. Why, than are you open? I went to Best Buy in Roseville, almost in tears. My knight in shining armor, climbed down from stocking laptops. Asked how he could help, and not only proceeded to find me what I was looking for, he price matched and saved me hundreds of dollars. I actually walked out with even more than I needed, thanks to his patience, and professionalism. This guy, should be employee of the YEAR!! read more

Best Buy Gratiot - My hero - IT Services & Computer Repair Near Me - Roseville, Michigan

I have no problem with this store. what I do have is a major problem with their customer service. I bought an item with rewards of $25.00 and had to return it. Still no problem. BUT I was told my reward money would be returned also. They told me in 3 days why it would take so long I don't know. Went to the store to ask about it because it expired in 3 day they told me I had to call 888-best-buy. Now come the problem after 45 mins on the phone and try to talk to a real person who hardly spoke English they told me I wouldn't receive it or a credit or extend the expiration date unless I had a best buy credit card. So apparently I just threw $25 away. I am done I will never call them or even shop anymore at this company. Ask for a supervisor, still no money. They con you into joining rewards program but then take it away. read more

Came in to find a nice laptop for college and was helped by Dave. He gave us a great recommendation, and had a very kind, trustworthy demeanor. Great experience, will be coming back. read more

I purchased the Insignia™ - 43" Class F30 Series LED 4K UHD Smart Fire TV in September 2023, and it has burned out already. This brand is a piece of junk! There were so many glitches with the performance at times, including dropping channels and network connections. Best Buy should value its customers enough not to give them trash because that is where this went. It's a hit and miss with the Insignia brand. I had an air fryer by a brand that I had to return because of recall issues with burning out.I will never buy another appliance from Best Buy. Never! read more

The total tech membership is crap. Their installation and delivery guys are all third party and dont do anything related to their supposed services. Not even level the fridge they dented moving it in unprofessionally without securing it to a dolly. 8 separate visits for a washer and dryer stacked installation. 3 visits for a simple dash cam install and the dash cam doesnt even work. (I found that out the hardway) Constant missed appt windows and reschedules without so much as a notice to me, except apparently from a third party number my carrier lists as "Spam" The people in house are totally useless and assigned my install to a guy three cities over that they contacted and he gave his approval for the appt at his address. I call BS. Why would someone who didnt have a purchase or installation request confirm an appt? They wouldnt! A few years ago they also incompetently charged my card five times for a TV resulting in my card being deactivated, having no access to my bank account for two weeks (im not rich) and then after leaving me waiting over an hour informed me they didnt have the model in stock and had me drive another 40 minutes north to pick it up from another location. They did this with a bluray order pick up after that, and to actually get it had to drive over an hour each way to taylor, and I got a ticket for making a no turn on red at an unfamiliar intersection in a heavy downpour. I mean screw the cop for that bs ticket, but I never should've been there in the first place if they kept any kind of inventory. Every best buy ive been too will lie through their teeth for a sale and pawn off all the blame when it goes south. Shop somewhere else if you can find it. read more

Oh your a cpl days past the 15 days for a return so your screwed. But if you would have paid best buy for a membership we would have given you 60 days So ppl who use cash are subject to 15 day returns only. Seems shady CRAPPY BUSINESS MODEL read more

Joel the manager helped us out today. He was such a great help, and was very knowledgeable about the electronics we were looking at. Will be back due to his customer support!!! read more

Everybody was super nice and accommodating. No cap. I liked how spacious the space was. Hooray

My boyfriend and I went to this Best Buy over the weekend to purchase Revolution, Second Season (TV series). At Best Buy you can price match Amazon (bonus!) At Best Buy it was $44.99 and on Amazon it was $20.99. Check out was simple. Cashier just scanned the item and it told her where the item was cheaper amongst competitors. Cashier just imputed the price and check out was a breeze. Store smells like wet feet, pot and alcohol. read more

Best Buy Gratiot - Price Matched Amazon's price of $20.99. Saved $24. - IT Services & Computer Repair Near Me - Roseville, Michigan

Placed an order on a TV. While they did not have the TV in stock I placed the ordered so I could pick it up from Best Buy Gratiot when it was to come in. I got an email update Sunday morning saying We are now getting your item ready for pickup with the Pickup Date for Today, Sunday Nov 29th. Hours later I did not get an update and had to call. After being on hold for about 45 minutes I was finally able to speak with someone who said my TV was not there and would not arrive until late next week. They refused to offer me a sale on another TV that they now had in stock which they didnt when I placed the order for the TV I wanted. They have still not updated my info and have not responded to my emails regarding the mistake they made on the order. The TV was for a birthday gift for today and they let me down and the receiver of the present. Horrible service at this Best Buy and no compensation or apology for the mistake they made on the order. Another reason this Best Buy gets a 1 star. The week before I placed the order for the TV I went into Best Buy to purchase a HDMI 2.1 cable. I looked everywhere for the cable as the website said they had it in stock. While standing around in the TV section for 20 minutes walking around looking not one employee came and asked me if I needed anything. I couldn't even find an employee in the area. I eventually took out my phone and placed the order on the Bestbuy App for Online Order Pickup. At that point I finally seen an employee come and look for the cable and eventually find it in the Computer Section. Yes I was spying on them to see where it was. Once they set it up front I walked up to the counter and told them I had a pickup. They said they just brought it up here. I said I know. Nobody would help me so I ordered it online and watched them pull it for me. I told them there workers did not come in the area to ask anyone for help. Horrible service here again and again. I only go here if I know what I want and where it's at. Well at least where it should be located. Hope this helps others. Sorry this is so long. read more

Best Buy Gratiot - IT Services & Computer Repair Near Me - Roseville, Michigan

Walked in and waited 20 mins to be serviced every employee walked pasted me. Probably will just use another Best Buy in hopes of a better experience. read more

Bought a GoPro mod from here. When I got home to open it I realized it had been opened and stolen already smh. Came in today and talked to James about the whole situation, he quickly resolved the issue and is shipping it to the house. Great customer service highly recommend! read more

We went in for a band for my husband's watch and because Patrick was super nice and accommodating and knowledgeable, we left with a PS5 abs a new Apple watch. He is very friendly and we were extremely happy with the service. read more

Here we go. In July 2021 my parents bought us a Samsung washing machine as a house warming gift from Best Buy. The washing machine has never worked properly, being a new house owner I let it go awhile. It would never spin and the clothes would come out soaked. Well while using THE MANUAL to attempt to trouble shoot it ourselves, it quit working all together. It wouldn't fill with water. So I called Samsung who sent a technician, Nicholas from American Standard Appliance Repair on 11/23/21. The technician came out looked at the washer for about 10 minutes. On his way out he stated to leave the screws on the dryer because he would be back in 5-10 business days once the parts came in. He stated it needed a new motherboard and water valve. That was all he said and he departed, handed me nothing. I called to inform my parents of this, who then called Samsung. A Samsung representative informed them that my washer was infested with cockroaches; therefore, voided the warranty. Once I heard this, I was in disbelief. I went down stairs and see this "infestation." There is NO infestation, as you can see in the pictures below. I sent these pictures to Samsung, which did nothing. Samsung now wants me to bring an exterminator to my house to provide a certificate that my washer is not infested. This is about $150.00 completely paid by me, so they can "escalate" the situation. This is completely outrageous. We've now been without a washer for over a month. Best Buy REFUSES to do anything. Samsung REFUSES to do anything. They have SLANDERED my name. Tell my parents that I am nasty and have an infestation. AVOID these companies. Save yourself the hassle of dealing with these garbage appliances and GARBAGE customer service. Absolutely disgusting. So disappointed and I will never be buying a product from either of these AWFUL places again. Please share this to save your loved ones from having to deal with these people. Facebook, do your thing #samsungsucks #bestbuysucks Share !! The blue dots inside the washing machine are the unstoppable soaps from a load that was never able to be ran. read more

See all

So this happened, my hubby bought me a computer for Christmas $600 at Best Buy in Roseville. He made an attempt to return it today because it just wasn't what I wanted. He was told no refund or store credit by employee and a manager. So he said well what am I supposed to do with it? One of them said try eBay? Being the man that he is he then went to Chesterfield store and got store credit for it. No more shopping at Best Buy in Roseville. We have spent a fair amount of money there in the last few years. So Best Buy Roseville is the Worst Buy!!!!!! read more

My wife and I went there we walked in and received no service not one employee spoke nor did they come to see if we needed anything but they went to other people around us and we were in the store for over 45 mins. If I could give a lower mark I would read more

Dropped off chrome book 2 weeks ago and received a phone call that the repair was ready to be picked up, no mention of an appointment needed. I arrived and waited a couple minutes to see the associate. I told her I was here to pick up a laptop and she went in back and grabbed it for me. Once she returned she said let me get your receipt. At that moment another associate interrupted her and they both started helping another customer. I waited 5 more minutes for no reason we'll she helped someone else. Bad customer service, I will not be going back there. I know we're all going through this together but Best Buy had a year to figure it out since the pandemic started. read more

Went to this Best Buy for the first time in a few years, I honestly don't know how they've gotten so terrible but it kind of blew me away. Went here with the intention of a quick trip to get printer paper, had to purchase a way more expensive paper than necessary because this store does not believe in stocking (makes no sense since it's the day before a weekend and Christmas is right around the corner). Then shockingly the line was not long, I had one gentlemen in front of me with one item also, so I thought wow this is going to be quick. Well, no. They had one singular cashier who was slower than slow. They only got a second cashier when the line got a few more people long despite having many employees look right at us (those with one item). It was ridiculous. I don't feel anyone should have to wait close to 20 minutes to check out of a store with one item and barely anyone waiting. And btw- not one employee greeted at the door or on the way out (usually they do...or should I say did) but obviously chatting was more important to these employees. It's a shame and truthfully will be more than happy in the future to drive further out to a different location if need be. Would not recommend. read more

We bought a Samsung fridge for $4000.00 and the ice maker has not worked 80% of the time since we have owned it. We learned it became a recall and had it repaired. Samsung service has been terrible. Seems nobody knows what is going on there. The store has been no help also. I would refuse to sell these items if they are not backed by the manufacturer. We are on number 3 repair and want a full refund. This is not a cheap item. Best Buy should be helping us with this but will not. Claims it is up to Samsung only. We disagree all the way. Yelp is not helping us find a way to get to Samsung also. They are both at fault. You don't take $4000.00 and then say it is not your problem. It would be nothing to refund or replace this thing and deal with Samsung on your own rather than this hands off approach. read more

Purchased washer and dryer $1500 +- new I thought. Paid for the install , first two guys came to hook up the washer , backwards (hot and cold) crushed the dryer vent (new) . The dryer didn't work (it may have been used and sent back. The next two came out it was 9 degrees out they kept leaving the outside door open I closed it myself 3 times. They were on a dead run not being careful , through a wrench on the top of the new washer. Then I ask them to reverse the swing on the dryer they couldn't because they had 15 more deliveries to do even though I was told it was part of the install. They wanted to call for a repair man ,I declined I already wasted 2 days for the install and was not going to hang around a third day. ( did it myself in about 5 minute. NEVER AGAIN WILL A DEAL WITH ANYTHING THAT NEEDS TO BE INSTALLED BY BEST BUY read more

Best buy has a new return policy 14 days. I came in on 16th with a reciept to exchange a ring door bell for a ring light. Sorry you lose no exceptions. I said why would I ever buy anything here again with Amazon and Costco as option. They said we don't care, Call Customer Service, same. " we don't care". Enjoy your spot next to Blockbuster on the ash heap of history. Amazon wins again. read more

Although I think there is generally good service at this store, I am writing a poor review for Best Buy Gratiot, because 1) I had a very unenthusiastic salesman (had to flag him down in the store and ask questions, while he showed little interest or knowledge about finding answers for me), and 2) I applied for and received the Best Buy VISA credit card, which has not allowed me to create an account online in order to even pay my bill. When attempting to log in and create my account, I was unable to do so - twice. I called the number listed for account inquiries and was connected to a rep in the Philippines, who told me she had to speak to her manager about the issue. After over 45 minutes on hold, I hung up the phone and called the customer service number back, only to be hung up on, as there is no one manning the service line at the moment, evidently. It is not this store's fault overall, but I want something to be done about this completely unacceptable service on Best Buy's part. How hard should it be to pay a bill online? read more

I went there looking for a printer cable. Lots of printers but few cables. Not only that the price was over double at other locations. They aren't Best Buy they are Suckers Buy. I went to other stores and bought what I needed for under the cost of one cable there. Greeter seemed nice but I had to try and find someone to help me. No one approached me as I was wandering up and down the aisles in search of them. Disappointing for sure. Surprised this company stays in business. read more

I went with my son to bestbuy to fix his computer screen. You know what they said they said we broke it and also they said fix it yourself and when i went to go get the manager they called the security and escorted us out. My son was crying all day i wish i could give 0 stars but i cant read more

Best Buy Gratiot - My sons broken computer that best buy refused to fix - IT Services & Computer Repair Near Me - Roseville, Michigan

I purchased at least 3 laptops here in the past 10 years. The last one I purchased less a year and a half ago. The power port on the laptop cracked for no reason now the power plug won't stay in so the laptop won't hold a charge. It's not like I bought the cheapest computer. I paid close to $500 and it's an HP. Best Buy's answer is always nothing we can do so purchase another computer. I will be going to Micro Center or Walmart next. read more

I have been going to this location for many years for most of my media needs. They keep a pretty good stock. My only complaint is that their staff is hit or miss with knowledge of items they carry. read more

The worst Customer Service people I have ever encountered! No motivation to move! Literally only 2 people in front of me and I stood there for 30 minutes. 3 employees are behind the counter, but only 1 decides that theyre actually going to work today! I go to Best Buy for everything and I've never experienced this type of customer service. There was a gentleman at the counter purchasing a $2400 television and that amount alone didn't ignite a spark in their behind! On my way out I complained to the 2 security door guys and they looked at me like whatever lady, little did I know I had a crowd of supporters experiencing some type of poor customer service from that particular store. I highly recommend staying away from that store, drive a couple more miles to get the service you deserve. read more

Placed a $900 order online for a computer/ accessories. Everything showed in stock but as soon as pickup time approached they cancelled the order and was informed to expect a refund. Had to show up in person to cancel the rest of my order and they said the found the computer but cancelled it prematurely so I wasn't able to repurchase due to my refund money being in limbo. Incompetent staff, just replace em with AI already read more

Stood around for several minutes while several employees stood around chatting. I shouldn't have to ASK for help. Fitbit section was EXTREMELY poorly stocked. Used to be an ok store. Clearly not anymore. read more

This place is the worst. The high pressure sales is outrageous! Especially on the elderly. I listen, horrified, as a man tried to sell my mother a blue ray dvd player over and over again. Then told her to get this "card," like she didnt know what a store credit card was. I tried to call customer service to let them know that I didnt appreciate how my mother was treated and I was hung up on. The sales incentives are what drives customer purchases. So when you ask a "sales person" what is the best brand, they are only telling you what brand has the best sales commission incentive. Ever wonder why they only recommend Kodak brand cameras?? Not to mention their prices are terrible, if you actually have to go to a store to buy your media, I feel sorry for you. read more

Purchased a laptop from Best Buy in Oct 2015... Just after New Years, the computer turns on but screen stays black. I take it into the Geek Squad with my receipts to prove the age of laptop. Without even looking at the age of the computer, the employee tells me warranties don't cover much... So he gave me 2 options... 1-pay $150 for a one time fix that Best Buy does not cover if it breaks again. 2-pay $200 for a one time fix that they will cover their work for 1year. That's it, my 2 options were pay a lot of money or pay even more money. He then said the manufacturer won't cover it either. So not wanting to spend that money, I went home and called HP. Guess what? It's still under warranty and after a 15 minute phone call I'm getting it fixed for free. Not only does Best Buy not back up their products, they are disingenuous to their customers to try to make a buck. I WILL NEVER EVER SPEND ANOTHER CENT IN A BEST BUY! You have lost a customer for life. I can not stand companies that not only don't stand behind their products but lie to their customers. Disgusting!!! read more

I have an e-gift card and unlike other Best Buy stores, this store had an incompetent manager and sales associate who were unable to merge the e-Giftcard balance with a plastic giftcard balance. It's all the same Best Buy money! Guess who won't be spending a dime at this store ever again? read more

Best Buy Gratiot - $500+ will be spent at a better Best Buy across town. Not at this horrible location. - IT Services & Computer Repair Near Me - Roseville, Michigan

I purchased a refrigerator from the Best Buy on Gratriot. Scheduling the delivery was EASY! The two guys that came out were ON TIME and were fantastic...very courteous! Took it all the way in the basement without ANY problems! read more

Most of the time on the rare occasion when I come into this store, it's nearly impossible to find help because they are understaffed and the associates that are working are with another customer. I don't mind waiting but it can be trying on ones patience when the associate becomes available and some inconsiderate person who just walked into the store says "excuse me..." And the associate goes off to help them, leaving me to just walk out. BLACK FRIDAY 2015 Came in and the one associate that could help had laryngitis and couldn't talk. Wtf? Why would Best Buy management even make this poor girl work. It was loud as hell in the store and we couldn't understand her. Not her fault though...fast forward to check out...the gentleman in the next lane asked for a cart back (apparently one of the associates had taken it). He had purchased a big printer or something and the lady with a customer service representative name tag tells him "you're not going to talk to me that way!" And walks away from him. I'm thinking "are you f'ing kidding me??" The guy was not disrespectful at all, just wanted his cart back so he didn't have to carry the big box out. First let me say, though I understand that it was Black Friday and some people can be total inconsiderate animals but this guy just spoke loudly but calmly so he could be heard above all of the noise. If you're going to wear a customer service badge, you best be able to handle people properly. It would have been just as easy to say "my apologies sir, let me go get you another cart." Rather than cause a scene. If I had been that woman's manager, I would have fired her fat ass. read more

Worst service I have ever seen! They sold me the wrong item, made me go to 3 different stores, then made me wait 2 days for refund. The sales guy put the wrong number in the computer and really made a mess. I'll never go there again! I'll pay more to go else wear. read more

Easy to find products, knowledgeable staff, and friendly cashiers. I was pleasantly surprised last week shopping here. In the past Best Buy has had some aggressive, overbearing sales people. This time I was able to find what I needed without any pressure. The cashier was nice and told me to check the sales because the product I purchased goes on sale often and could get a price adjustment within 15 days. Sweet. read more