Booked a truck through Home Depot that was fulfilled by Penske, and the experience was extremely misleading. The Home Depot site clearly states "unlimited mileage on ALL vehicles," which is not true for Penske rentals. There is no clear distinction during booking, and I was charged per mile after the fact. On top of that, Penske promotes a 15% discount code that is accepted during checkout but later denied, claiming it only applies to one-way rentals. This restriction is not clearly disclosed. I attempted to resolve this directly with both companies. Home Depot redirected me to Penske, Penske redirected me back to Home Depot, and a Penske supervisor even hung up on me during the call. After escalating to Home Depot corporate, I received a generic response with no resolution. This is not just poor communication -- it's misleading at the point of purchase read more

The Home Depot - Highlighted the discount code declaration. - Nurseries & Gardening Near Me - Joliet, Illinois

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Went to garden center at 9:30AM and found some plants I wanted. Outside entrance to registers not open yet. Went inside main door and spoke to some associates about doors not being open. Was told "will open in a few minutes". I wandered the store awhile, and then saw doors were still not open. I had to go outside, retrieve my cart, go inside and paid for them at the self-checkout. The garden doors still closed almost 2 hours after opening time, lack of management presence and unconcerned staff attitude gives this visit a FAIL for customer service. read more

Went to buy a basement window and Emmanuel helped. He was super friendly, nice, knowledgeable and wonderful. He was a pleasure to work with. We got the window we needed! read more

WILL NEVER PURCHASE A PLANT HERE AGAIN I wish I took before and after photos but I'd never experienced this so I wasn't thinking taking photos would be necessary. I visited this Home Depot location in search of a new Monsterra plant (Swiss cheese plant) and saw several indoors. Most of them had sun burned leaves, I noticed a few were wilted. They just did not look great. I spoke with a Home Depot representative about this and asked if they offered discounts. She admitted the plants do not come over in this condition from the vendor but Home Depot neglected to ensure they were properly covered when outdoors. Hence the sun burned leaves. Due to these plants coming directly from the vendors, they do not offer discounts on them. Something about the way things are paid out, yada yada. Didn't make sense to me AFTER already admitting fault. But I took a chance and purchased the best looking plant. I've own plenty of plants and sun burned one myself. I know how to nurse it back to health. Lately I've noticed little white specs on the plant and it wilting more than normal. After further research, it's infested with mealybugs. UGH!!!!! Something I've never seen or experienced before. I changed the soil but hadn't switched the pots. I'm almost 100% positive it was infested when I bought it. read more

The Home Depot - Nurseries & Gardening Near Me - Joliet, Illinois

I made arrangements for someone to come out and measure my doors to have them installed. I paid. Someone came out to measure. A couple weeks later I received a call that the measurements were not uploaded into the system so someone had to come out. I made an appointment. My son stayed home from work to let them in. They never showed up. Never called. Still trying to figure out why Home Depot is not interested in my business. GO ELSEWHERE! read more

Came here to get some paint. I was completely unaware of their paint match system. I was in and out in 20 minutes with confidence on my next paint project that was very cheap and it matched perfectly! Staff here was friendly. Ease of service was great. I definitely plan on coming back for more and more home projects beyond the simple stuff read more

Ok location, can be slow to to get help, especially in the appliance department. This store is fine for picking up common home items off the shelves. read more

Bro and Janet helped me out! No one else bothered! That says alot!!! They were friendly and helpful.

I contacted the home depot in Joliet because I needed a water heater installed due to mine leaking constantly. Due to the holidays, their schedule was busy I understand, but day before installation they called to cancel stating they overbooked their appts. Rescheduled for three days later and they never showed up. I called and left messages and didnt receive a call until three days later stating they left me a message which I never received. They stated well, we didnt charge you. I should hope not, I didnt receive any services! I replied I was going to contact the better business beureu, they replied "do what you gotta do". No apology whatsoever. Very disappointing and unprofessional to be led on that someone was going to come out and help, and nothing. read more

I can no longer shop in this store. They seem to have some kind of affirmative action hiring going on which would be fine if the kids had a clue, actually helped you and spoke to you respectfully. I purchased 4 50 lb bags of play sand 10 pkg of peet pots and a small rhododendron. I went to the garden center to pay. I was shuffled between two registers. I was not given a bag for the pots and asked for a large one. Very rudely the girl at one of the registered said we only have small ones. I asked for several then. The rude boy named Roy handed two small bags to my 7 year old grandson who tried to bag. I requested Roy do the bagging since he worked there. I was then bombarded with rude comments from those two plus another both saying I was disrespecting Roy! Why because I asked him to do his job? He "threatened " to get a manager. I said good please get a manager. He then tried to stuff the rest of the pots into the already full bags. I told he I needed to be able to access the handles. The girl finally gave me a bag and I bagged myself snd left to taunting that I was disrespecting them. I called the manager and corporate. I have spent thousands in this store including a completely new bathroom. But I can no longer go to that store and be treated like a piece of trash by young, incompetent, rude children. read more

This store has gone downhill. The changes to the registers are ridiculous. There's no place to put items. And the help these days is terrible. So unorganized. I'll be looking for another location. This store makes my blood boil every time. read more

2nd time in a week and I got the exact same service each time which was NONE. the lady in Doors Orsza or whatever her name is .. .is extremely rude. Didn't acknowledge me the second time I came back and wouldn't even look at me. I had a quick question to finish processing my online order . The first time I went I waited 25 minutes for her she never came multiple staff looked for her. This time she was there I waited 20 minutes for her to help other ppl and asked if there was other staff but there wasn't . Why have one person for the WHOLE department? Anyways I'll stick to ordering online read more

I wanted to purchase a saw, but the one I wanted to buy was security padlocked to the shelf. After 20 minutes of walking up and down the store searching for a staff member, i decided to just set off the silly little alarm on the saw. In the time it has taken me to write this review as the alarm going was off, I have still not seen a single staff member. I came to the realization that I should not have to jump through hoops like this in order to give somebody my money. I just bought the exact same saw off Amazon. You wonder why stores cant compete with online retailers? Because customers looking for help can sit in your store being ignored for long enough to write this review, buy the same product online and leave before anyone in the store even notices. read more

The Home Depot - The saw that I didn't buy. - Nurseries & Gardening Near Me - Joliet, Illinois

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Large location that's easy to find since it's right across the street from Louis Joliet Mall. Ordered some tiling from their website and it came in as promised with absolutely no issues. There was a bit of a delay getting it from the back of the store to the front, but I'm guessing that has more to do with the pandemic and being short handed than being unprepared. Staff was very friendly and well informed. read more

Called several times today and wanted to get in touch with a sales representative at Home Depot in Joliet I'll. Waited about 10 minutes and the best the operator in store could do for me was to just hang up on me because no one available in the plumbing department! Again Home Depot fails in customer service!!! read more

They have rules for customers "Must Wear Masks" but their sales associates are not following that rule. Several visits and always several sales people maskless. Rules for us but not for them. Will go to other stores I.e. Menards or Lowe's etc. Really ridiculous. Do as I say, not as I do. read more

I stopped in today looking for some items for a couple projects from mostly their garden center. The staff I encountered in the garden center were all helpful and friendly. They even entertained my son while he's in what I call his Politician Phase (as he walks through places he waves and says hi to everyone) and kept saying hi back to him. Which is bonus points because I know it can get annoying as he even does it to me throughout the day and we live in the same house. Big shoutout to one employee. I believe her name was Karen. She helped me repair my flip flop that had broken. She was in a good humor about it, did not seem at all put out, and even checked on how it was holding up while I shopped. I needed 2 things from inside the store- spray paint and a screen for a window. The paint was a quick grab as I'm familiar with that area but my previous dealings have always been positive with the paint folks (i wish I could remember the name of the very patient woman a couple years ago who helped me get a project off the ground- she was awesome). On the other hand I had no clue where screens are but logic told me they'd be in the windows and doors section. I wandered over and stood in front of the design area for this section looking at the signs on the aisles. None I could see said "screens". The older guy wearing the apron in this area seemed to hyper focus on whatever he was reading once I stopped. I eventually found something that would work for what I needed after a bit of wandering (even passing other customers in this section) but curiosity got the best of me. I walked past the older guy. Silence. Went back the other way. Nothing. As I stood at the end of the aisle wondering if what I really wanted was just under my nose the screen I was holding slid out on its track and banged onto the floor. He flinched but didn't even look up which was equal parts irritating and a relief as I was beginning to worry about his welfare. I wandered back towards garden, got yelled at by a door that I needed to stay away from as it is restricted (what's in there?!? Narnia??), and was rung out by the Flip Flop Fixing Angel, Karen. read more

I went to the Joliet Home Depot to buy wood and a sander. What a huge disappointment. The lumber department was a huge mess. The lumber that I looked at (and I looked at a lot of different cuts) was not only terribly warped, but split and broken and covered with some sticky residue. Some you couldn't look at because it was wrapped tightly with some plastic probably used for shipping, but needed to be cut by something sharp. Spent at least half an hour looking at various widths for my project, but left empty handed. Then went to find a sander. That too was a joke. They literally had three. Off to Menards I went. Wish there was a Lowe's closer. read more

I bought a Whirlpool refrigerator from Home Depot. Within 2 weeks, we realized it was not working right and continued to get worse. He wasn't getting cold enough in the freezer and the ice maker wasn't working. Within a few days, it started freezing in the refrigerator but still did not get cold enough in the freezer. I called Home Depot and they would not help because they only cover the product for 48 hours after delivery. They completely washed their hands of us and refuse to help. Meanwhile, Whirlpool is giving us the run around and are making it so hard to get anything covered under their warranty. It is a mess! Sadly, I won't be shopping at Home Depot or Whirlpool anymore. read more

I went here for a quick in and out purchase. I noticed a lawn mower in the rental section marked "ready for sale". I know these are typically reduced by a small percent so I figured I'd ask about them. It took about 5 minutes to inquire with the rental guy, who told me to take the mower down to garden and ask for Mike or Kurt, who apparently were the only ones who could tell me how much this mower was. I knew taking the mower with me would be silly so I walked to garden where 2 employees said Mike went home but that Kurt was over in customer service. I walked over to customer service where 3 employees standing around said Kurt is down in the rental tools department. Literally where I started. I thought these guys had radios or something...? Anyways, I start walking back and asked an employee I saw by checkout if he knew where Kurt was. He said maybe aisle 13, but no promises... Now I'm really frustrated. I walk to aisle 13, no employees at all in this aisle. As I'm walking back to rental, I see 2 younger guys who were moving a pallet jack and stocking shelves. I explained to them that everyone is sending me in circles I just need to find Kurt. So they walked me directly to him. That was the only time during my visit that I received great customer service. Somehow Kurt was in the rental department. In fact he was cutting tile for a female customer. I've never been offered to have my tile cut for me at Home Depot so this was a bit of a shocker to see. The employee I first spoke with looks at me a bit surprised and said oh you're back! I was not enthused and said yep I guess that's Kurt he's supposed to tell me how much these mowers are. The employee then scanned each mower to tell me how much they retailed for but still couldn't give me the discount but said Kurt could. I stood there waiting for Kurt to finish cutting this lady's tile, but he kept cutting more and more. Even telling her which tools she needed for the job then doing it for her... After waiting and waiting and watching this manager cut this lady's tile, I decided not to spend my money and walked out very upset. It's mind blowing that a manager is this hard to find, none the less cutting tile for a customer which is basically giving money away because you are supposed to rent or buy these tools... It made me mad to see this because I was ready to spend money, and this guy was too busy giving it away to a female customer while his stock employees do all the work. RIDICULOUS! read more

While being in this store and waiting on my husband and daughter I witnessed 2 occasions of employee rudeness. One customer was paying and had some type of issue so the cashier walked away from him into a group of employees standing close by with an aggravated approach and talked under her breath to them about the situation and customer. The other thing I witnessed was this same group of employees who are covering the front of the store said to a couple leaving the store "have a nice day". Once they didn't hear her she responded to the other employee "maybe not" Looks like due to the employees standing around with not much to do that they are taking on a helpful lending approach on one hand and then a negative approach as well. read more

From start to finish, our project took about one month. The service inside the store, in the window department, was less than satisfactory. He was occupied with other customers and less than apologetic for the wait. We scheduled a day for measurements, and Lincoln from Home Depot arrived on time. He assessed the problem and quoted us $2500 for an identical replacement (a three-panel, crank window by Andersen). Because we are moving out of the home, I insisted that we did not want the top of the line window. The window replacement was a requirement during the buyer's home inspection, so we wanted to go the most inexpensive route possible. Andersen is typically more expensive, and crank windows are also expensive. It took some push and shove to finally get what I wanted. Lincoln explained that he needed to see our HOA bylaws and get a signature from the HOA president if we did not want the identical window. That wasn't a problem, but he did waste some of his time (and ours) trying to talk us into the more expensive windows. After morphing into super-controlling-bitchy-housewife-boss mode, I insisted that a slide panel window would be fine (as neighbors have replaced their patio doors with not-exactly-identical styles), but we wanted to match the color. The price was brought down to $1300. I saved more than $1000 by being pushy and asking questions - sometimes being a bitch pays off. A few days later, Tom came to our house to re-measure the windows. He arrived a few minutes early! Tom came back to the house and installed the window in 2 1/2 hours. He arrived early, cleaned up his mess, and did fantastic work. Home Depot was quite speedy with the entire process and kept us apprised of their arrival and pending installation. My only gripe was the back and forth I had with Lincoln when he went through our options and made it sound as if we didn't have any options other than the Andersen window for $2500. If you use Home Depot, be an informed consumer, push until you can't push any harder. There ARE more options, but their job is to SELL things to you, so don't take what they give you the first time if you aren't looking for luxury, top of the line products. read more

We bought a refrigerator (including delivery, install and haul away) for our rental townhouse located 6 houses down the block. Home Depot never asked if our address was different from install address. When they arrived at our house they refused to take the refrigerator the 6 houses down and left it in our truck in our driveway. My 66 yr old disabled husband now has to somehow get this thing up 12 steps at the townhouse, installed and the old one down the stairs and disposed of. They are incompetent with horrible customer service. BEWARE! read more

I wanted to make a mother's day gift for my mom today and my husband wasn't able to come help me pick out the materials I needed. I brought my Pinterest pic with measurements. Fernando helped me find the right wood, cut it to the right sizes, showed me the right screws to use and later asked if I was still doing okay while I was picking out stain colors. Great costumers service! I will definitely be back for my next project! read more

Long story short. Home Depot in Joilet on Plainfield Rd. Not only could I not purchase the wood I needed, because their saw was broken for the last 3 weeks. My 4 yo son got stuck in their shopping cart. Not one employee helped us. Cashier called for a manager finally after a visiting vendor asked her too. My only focus was getting him out. I was so glad when the vendor and another customer assisted us. It took 4 people to get him out. Very frightening. While my son screamed, " I'm going to die". Nobody that worked for Home Depot came to his aid. I will never shop at another Home depot. read more

They don't tell you when purchasing an appliance that there is no choice or flexibility in delivery time. You find out the night before and if you try to select a different day, you are in the loop again for the phone call the night before. Forget trying to talk to a supervisor. read more

If I could give this business ZERO stars I would. My daughter and son in law went there to get carpet in 4 rooms and a hallway along with "life proof" vinyl flooring in their dining room. The total job is about 5K. Home Depot sends out a guy to measure all of the rooms and make sure all is "good" for the flooring installation. Great right??? They come out today to install the vinyl flooring, they rip out the carpet and padding then inform my daughter that the floor is not level and they will need to do an additional $1,400 of work to install the floor which includes all new baseboards. When questioned about it the answer is that there is a "disclaimer" in the paperwork, funny how NO ONE ever mentioned that while they were taking the $5,000 for the job! What a scam this is not the way a decent company does business. No one is disputing that unforeseen things could happen but to not even mention it to the consumer when you are selling the product to them is a complete RIPOFF. My daughter called the store and the corporate office and was told some BS about this being one of those unforeseen issues! Of course what are you going to do as the carpet you had is ripped up and now you are standing on sub floor! They have you in a crappy situation and they know it so they don't care because they know most people have to bite the bullet and pay the extra cash to get their house back in order! If I were you I would stay as far away from this company as possible, they only care about you while they are taking your money. As soon as they have the cash they could not care less about you. Remember they throw things on "sale" because they know they are going to nail you with a bunch of BS "unforeseen" charges! Beware of the "sale" price on anything at this store because you will be ripped off! These people simply do not care about customer service! Do not believe a word they tell you once they have your money they are done with you! ON A SIDE NOTE THEY BROUGHT THE WRONG TRIM FOR THE JOB....WOULD NEVER USE THEM AGAIN read more

I went in today to buy a microwave and to check tile, Scott worked with us with the most patience I've ever seen. I had two toddlers with me and I would always go to change one and or interrupt Scott to calm one down. He showed patience and was very helpful, Lori at the register was also a great person to come across. She helped us and was a wonder with my kids. I'm am very happy to have people like this work at my local Home Depot. This might sound corny but yes the service from them was that good. read more

This was my favorite big box store for do it yourself. But I walk in today and it's all self checkout. So you increase profit my making us the costumer do what you paid your employees. Do we get a employee discount for doing your work? Nope we pay the same price. What about cutting prices since you need less employees? NOPE. Got to keep that money for profits. Shame on you Home Depot. Looks like I'll switch to Menards. read more

By far the worst service I have ever came across at any Home Depot location. I called them because I was trying to register an item I purchased, for it's lifetime warranty & within the website it asked me for my receipt code, (I was never given an actual receipt I was given a paper copy of one). On this receipt I am missing 4 numbers to register the item & the entire experience of calling them was ridiculous. I spoke to 3 different people before I was put to a manager who as the rest of his employees, had no idea on how to help. It's beyond ridiculous the lack of knowledge and customer service that this store provides loyal customers with. read more

Driving down Plainfield Road I saw, "Shrubs! 50 percent off!" at Home Depot. Hey, I love discounted perennials so I screeched into the parking lot. Got closer to the sign, which said, "50 Percent off SELECT shrubs." Well, ok. So I grab a boxwood. A fine shrub if there ever was one. The sweet girl at checkout called some Plant Man, who said, "Oh, no. That is not one of the SELECT shrubs." OK. So I tried again. I wandered through the plant section, and found a large shelving area which was marked with handwritten "50 percent off" signs, written in Sharpie on 2 inch yellow masking tape. Mind you, these signs were ALL OVER this shelving section. No, really...like a dozen signs on one unit. So...there's another boxwood, sitting under the 50 PERCENT OFF sign. And not just one boxwood, left by some soccer mom distracted by her soccer child. Not a random, misplaced boxwood, which might have been foolishly removed from the INSANELY OVERPRICED SHRUB section and dropped in the LOW RENT WEED area. No. Dozens of boxwoods, left there (STRANGELY enough) as if to make customers AWARE of their DISCOUNTED PRICE, one might think. So I say to Plant Man...."This is 50 percent off, right?" "No," he says. Only "SELECT shrubs." Um. So. yeah....ignore the blatant 50 percent off signs. Hey, Teacher! Leave Those Shrubs Alone! Take a guess at what's half off, create your own definition of "select," or just expect to pay the ridiculously inflated full shrub price and see what happens at checkout. Good luck either way, fellow gardener. Just remember, sometimes, a boxwood is just a boxwood. Unless it costs more. Or less. Or is half off. read more

Nice place. I like getting some stuff here every now and then. But, I usually go to Menards on Jefferson Street for a few reasons. It is closer to my house and the staff of Menards are willing to stop what they are doing and help me. Which is very nice. Extremely nice. I came in here the other days asking where the liquid plumber is at. I was told what number aisle it was in and the staff went about talking about whatever. At Menards, they tell me where it is and ask if I would like to be shown where it is. Now that is service. I needed the liquid plumber for work, otherwise if this was for my home, I would have turned around and walked out. I guess I expect certain things from certain stores. Especially, when people say Home Depot is the Macy's, and Menards is the Walmart of the home repair/gardening super stores. Nope. Nada. Wrong. read more

Bad service. Crew were not friendly or helping and seem to have bad attitude every time I go to that store. I am not planning to go back there again. read more

I've been leaning very heavily on this Home Depot location as we are upgrading our kitchen. They have been great with every step of the process. So far so good! read more

Favorite home depot. Staff is extremely helpful and they finally have buy online and pick up in store.

I'm usually found in a Menards, but I was comparing prices and looking for a different style of brick for a landscaping project. I wasn't impressed withy their outdoor/garden section as the prices seemed a bit high, and the selection somewhat limited. read more

I have been in here a few times now and never had any trouble finding what I am looking for due to their layout. The staff has been helpful whenever needed. We returned a paint sprayer for a larger model and their return process was quick and smooth which can't be said everywhere. read more

I just bought a house down the street from this Home Depot and it has been great for everything I have needed from carpet to plumbing to paint to patio furniture to lawn care and more. I've experienced friendly staff willing to help and answer questions. This was great for me because I'm a first time home buyer. I will continue shopping here! read more

Recently ordered a custom rug from here. Sales person quoted "14 business days"~ try less than a week!!! Extremely satisfied!

I am a homeowner doing a large home rehab. This store is 1 mile from me but I will make the ride to anywhere but there. I keep giving them a chance but the lack of staff,the auto checkouts that are useless and the fact they seem to be out of what I need make me drive elsewhere. Home depot needs to hire a little more help and keep some inventory to make me spend some cash there. read more