Great until you need help with something. You can wait 2 hours for next available Geek agent or you can ask at customer service, but they don't know anything, so you can go on line and talk to a robot who doesn't understand your question and only asks when did the problem start? I guess it started the day I was born because I'm too dumb for Best Buy. and to know how to ask a question that a robot will understand. So I cussed at it and ended the chat. It's a robot; it doesn't even know what I said read more

I wish there was a way to give this particular location ZERO STARS. I walked in, and after a very blunt greeting, I let the young lady know that I was here to purchase a particular set of headphones. RTher than calling an associate or personally checking to see if the headphones were in stock, she told me to wait in line. The cashier would have to pull them from behind the counter. After waiting in the line for what seemed like an eternity, the cashier tells me that the headphones were NOT in stock. Corporate needs to come in and handle hiring for this store, it's evident the managers cannot handle this on a store level. read more

I haven't been to this Best Buy location in decades. I haven't been to any Best Buy in a long time haha. I used to go to the Northlake area a lot when I was in high school. Half of the store is now Aldi's. The other half just house mostly electronics and some household appliances. There are not that many workers. However, the ones I saw were really nice and outgoing. Honestly, I rather just go to Costco or Sam's to get a tv or appliance, it's much cheaper. 247/2019 read more

Best Buy Northlake - Appliances Near Me - Tucker, Georgia

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Went to the store last week, and employee told me I could bring my tv in, and they would recycle it. Never asked me how big it was. Paid someone to help me get it into my car and drove to the same store. Then the manager told me it was too big to recycle in the store. I was going to buy a new tv at the same time, but now my tv is sitting in my car, and no place to put it. Can't get rid of it, can't buy a new tv. Horrible horrible customer service....closing my Best Buy account now. I've spent thousands at that store, now I will never do business with Best Buy again...disgusting treatment. Don't go to Best Buy ever!!!!! read more

The sales rep named Eyosias is quite RUDE and very UNPROFESSIONAL. Another customer stated that he was rude as well. I actually wrote an email to the store manager who has YET to respond 3 days later. There is NOTHING in Best Buy that cannot be purchased from Amazon, Walmart or other retailers. This type of service is pathetic. read more

Don't go this Best Buy ! They just stand in a group and talk to each other. no help. It's every empty and no price tags on a log of appliances . They are also not working . read more

Bought a headset after asking the employees for help choosing the right one. it wasn't the right one and when I brought it back I was a week outside the 15 day window and even unopened they tried to get me to pay 50$ to return the 100$ headset through some yearly membership thing. read more

This was the last chance for Best Buy. Made a purchase that they won't accept a return or an exchange on. It's not on unreasonable terms either. In this day and age, every retailer should just be grateful to have the business, otherwise it's just more Amazon. Good bye, Best Buy. read more

I'll say that this review is more about Best Buy as a retailer than this particular location. I purchased a TV there yesterday, picked it up curbside and went home to inbox and set up. Upon plugging the TV in, it was clear that there was a crack in the Panel. I thought "no big deal, I'll just take it back and exchange it tomorrow". I got to the location this morning where the staff helped me unload the TV and inspected the damage to the unit, to which they replied they could not exchange the item because it isn't clear what caused the damage as the box and packing were intact. The staff and manager were all very polite, however this isn't really what you want to hear after dropping $800 on a broken TV. I don't know what else I could've done different in this situation other than taking my business elsewhere. In the future, I will be purchasing any remotely expensive electronics from Amazon; at least they attempt to make things right for a customer after selling them a broken product. read more

This is more for their customer service than it is the store. Although I think the issue started at the store. We bought a refrigerator and were told it would be delivered a few days later. We gave the employee our address several times. A few days later we are waiting at our new house all day for this delivery. Finally we call to check in (because no one called us) and they said oh it was attempted but they didn't have enough people. I said "WHAT?". That's right, because it got delivered to our old address. They weren't able to even get them to come deliver it to us after even though we were only a few miles from there. We couldn't even change the address with customer service because it wouldn't allow them to do it until the system allowed it. Days go by and we are consistently talking to them. Finally they say they will make sure to put the new address in the "notes". Ok great. Next delivery days later---GOES TO THE OLD ADDRESS AGAIN. Now we are going on almost a week without a fridge (paying to eat out, etc). Guess what---again they can't change the address. I don't understand--how can you not update something? We are in 2023! Finally we get it a few days later. I asked for compensation. They wanted to give me the bare minimum. Said they would put in for it in escalation. Call a week later (oh wait they didn't do it), so lets start all over again. I literally dealt with this for weeks and they didn't give us anywhere near what we should have gotten in terms of compensation. Compensation also is BEST BUY gift cards. Great so I have to go back! After the gift cards, I'm done! read more

Came on a late Sunday afternoon. Ordered online for store pickup thinking it would be faster. Turns out not to be the case. If you know what you want better to just find it and do checkout. They have more people doing the registers and only 1 person for pickup and a line of people waiting. read more

I feel like Julia Roberts in that scene from Pretty Woman where she poured her money on the counter and said I have all this money and I need someone to just sell me a dress. I need a cell phone. And this is more painful than buying a car. I clearly look as if I don't have money. I'm not young enough, not cute enough, not trendy enough for someone to service me. Do I look as if i don't know what a cell phone is? Wow. read more

Wow - I can't even begin to tell you how much this place has deteriorated. I'm writing this on my phone while I'm waiting to be helped in the computer department (looking for an ethernet card to replace my dad one - lightning sucks). The staff is rude, going so far as to turn their back to keep from acknowledging me. What a joke. How do they stay in business? Next time I won't even bother - that's it for me Worst Buy! I ended up waiting for the traffic to end and going to Micro Center on Pleasant Hill Rd. In and out of there in 20 mintues. read more

It might have been a long wait, but Aeja's customer service was fantastic. Great Job Best Buy! read more

Tried to purchase a house full of appliances today. But they wouldn't allow me in the store to look unless I gave them my name and phone number so they could place me in the "que". Ridiculous!!! These places act like I am a terrorist or something! You don't need my name to trace me! You don't need my number so you can bug me. And guess what..... I'll shop elsewhere!! read more

Very rude email employee who wasn't doing anything said she was with a customer and walked away. There were no other customers near by. Waited over 30 for someone to come open the case. read more

Horrible service from a team of kids that are not motivated and lethargic. I had to return something and although the line at their customer service was only 3 deep, it took 3 of their folks to move 3 customer in 30 minutes.... It just takes a long time. read more

No one helped after asking 3 different associates, waited for 45 min and left. Lost an easy sale, I knew exactly what I needed and just needed someone to open the cabinet to get the product read more

Store manager "Slade" was disrespectful and didn't offer any assistance with a product return we had with a valid warranty. You could tell that he gets judged off of denying returns and he worked hard to find a way too. Total clown. read more

Two weeks after Christmas this place should still have a designated return person instead of the two slowest cashiers on the planet handling returns, online orders and walk in purchases. This is why people continue to buy everything they can at Amazon. read more

There was no one at the checkout to take my money. they had two people at the door(10 feet away from check out) two employees talking about half way back in the store all 4 of them were not working on anything. I put what I was getting ready to buy on the counter and walked out and went to the target down the road read more

Went in looking for a new laptop. The sales associate was very nice and helpful. He explained the different speed process for every laptop I was interested in. He helped me find the best one for my needs. read more

Used to be a nice place to shop. Now Best Buy in Northlake is a joke...the lack of customer service is PATHETIC. Lots of 'Blue Shirts' walking around but nobody is near digital cameras ?? WTF ? I waited patiently for 20 minutes and just walked out after wasting enough time. read more

Best Buy Northlake - Not a single 'Blue Shirt' near the Digital Camera section.....smh - Appliances Near Me - Tucker, Georgia

It is hard to find a company with worse customer service than comcast. But best buy is horrible. Their policies and ability to help a customer is non existent. Employees only can say you are right but thats our system so cant help you. Managers included. Dont buy here. Buy online. read more

I am at Best Buy the lady comes opening the cabinet for a customer and I was already waiting 15 minutes for someone to open the same cabinets and she close it and said I am helping this customer and said she couldn't help me. I just left this is by far the worst experience I had here and I been coming here for years. read more

Don't go to this Best Buy. It's the worst one in Atlanta. Service is horrible with uninformed managers and employees. Since I was forced to give a rating I'll give one star but it doesn't deserve that one. read more

I would give this Best Buy a negative review if I could. They sold me an Apple Watch full of AA BATTERIES. I got the Apple Watch for my 18th birthday and I have a small wrist to I wanted to exchange it for a smaller one (the package was still wrapped) so I went to return it and they said the Watch was already hooked up to someone else's phone so I couldn't return it. I had to go to the apple store and they reset the whole watch (package STILL not opened) and then I thought I was ready to go to get my new watch. So I went to Best Buy and went to the return station and they lady opened the Watch right in front of me and it was a box full of batteries...they told me to go to the original store it was purchased from. So that's what I did and the manager was no help. at. all. They basically framed me and said I did it even though I bought it from them. They sold me a BOX OF BATTERIES FOR $500 and I can't do anything about it. I'm starting to gather everything I went through and I'm bringing it to a civil court because I've called apple and Best Buy more than I can count. Apple said it's all Best Buy's fault. read more

DON'T USE BEST BUY SHIPPING!!! I ordered from Best Buy and used our existing account which had our old address and the new one. I removed the old address before placing the order. They shipped to the old address. I contacted them and they said "oops" and said I would get a replacement. They assigned a company called Roadie to pick it up and deliver, same day. Two days after the delivery date I still don't have it. the tracking stops with the driver pick up. The driver claimed a different driver picked it up before she arrived. So, naturally, it is in someone's pocket. I spent 30 minutes on the phone with Best Buy, was transferred twice, the third person called me the wrong name then attempted to transfer me and hung up instead. So, off to the Tucker store I go. They can't just do some paperwork and give me a replacement. They told me to call Roadie. I told them their shipping issues were not my issue and they needed to make the calls. They eventually offer a refund.....in two weeks. I asked him what I was suppose to do when the refund didn't come and he said to come back in and we'd work on it. Do I have ANY confidence in getting a refund in two weeks, no. Could they give me any paperwork saying I would get a refund? NO. After two frustrating hours in the store I had to leave with no Fitbit, No refund, and no assurances I would get a refund, only that I'd get an email. I never got the email. An eventual call to Roadie did no good, they would not supply any answers. The BBB rates them at an F. So, more time on the phone with Best Buy. I offered to go to a local store and pick it up myself. That's a NO from them. They can't do that since they "already ordered a replacement". So, at this point I have to wait two weeks to hopefully get a refund, that I have no faith in getting. read more

They had nobody at checkout for way too long. Waited like 10 min for someone to come back to checkout. If you going to have someone or where they supposed to be don't do it at checkout of all places. read more

I came in knowing I wanted a new LG G2 phone but not knowing which carrier I would go with. I didn't wait long at all to speak with someone but the person who gave me the "service" was so unprofessional I thought maybe I was on one of those prankster shows. The eye-rolling, open-mouth yawning, Instagram checking employee who attempted to answer my questions while doing all of the above then gave me incorrect information. She told me I couldn't switch from Boostmobile to Sprint and keep my same number because they are the same company at which point my husband retorted, "Isn't there a national law keeping companies from holding hostage your phone number?" The most rational response came out of her mouth: yea but that's only when you go from one company to the other. Wait, what? I took us over to Sprint across the street and got my LG G2 and kept my same number. Btw, she wasn't wearing her name tag but told me to ask for Kaneesha if we wanted to come back the same day. She supposedly held my application there for me until the end of the day. I didn't return to find out. O o X read more

You should go to this Best Buy if you have nothing else to do all day but wait for slow, idiot employees not do their jobs. Last night was the 3rd time I ordered something online to be picked up at the store (to save time - or so I thought). Each of the 3 times, they never are quick. Usually they don't even have the item at the counter ready to be picked up like the email confirmation I received said. In every single case, I could have walked through the store, found what I wanted, and checked out MUCH faster than standing at the counter waiting for someone to get their head out of their ass and fill my order I placed several hours ago. Last night, my order happened to be a couple cell phones. For this, you have to go to the mobile desk not the regular online pick up desk. It is worse. I stood there for 40 MINUTES waiting for 4 EMPLOYEES help 2 people in front of me. When it was finally my turn, I gave them my online order sheet and without saying a word they took them and walked away. 10 minutes later, dude returns and asks for my credit card ... again, walks away for about a day and a half. He was probably on ebay buying some vacation trips or time shares in the Bahamas with my card for all I know. Finally he returns, tells me to sign a couple receipts and hands me the 2 phones. That's it. No Thank you or offer to explain anything (not that I needed or wanted it... but good lord, man). Real award winning customer service right there. UPDATE: I just wanted to add that a week later I am now getting spam text messages from Best Buy on my new phone. So, apparently without notifying me in any way at all, they decided to keep my phone number on file and take it upon themselves to text me. What an arrogant, unscrupulous, stupid thing to do. That's the last straw for me. No more money of mine will go to this sham of a company. read more

I wish one could give a negative star rating, one is too many. I have been to Best Buy stores all over the country and have never had a bad experience at Best Buy until today. The Tucker Best Buy is the worst Best Buy EVER!!! Ran in at lunch to pick up a Galaxy Tab 4. As the associate is looking for the item he stops and check the inventory which shows 4. 1 Open 3 New. 30 minutes later I am told that all 4 are open and one is in his hands with a price tag $20 more than a new one is advertised in the store. If an electronic retail store does not carry inventory - they should close the doors because Amazon is cheaper and easier to deal with. ***** I work nearby and did an impromptu survey of co-workers. Every person that had actually been in the store had a bad experience. read more

The store is a typical, old best buy store, but the staff and management isn't as customer driven as I would hope for. They have great products, but I just wished they would match price with amazon.com sellers like CircuitCity, etc. The manager on staff today told me they will not match the price of anyone unless it was sold and shipped by amazon only. Unfortunate for best buy, I decided to purchase from Amazon instead and save the $25 and wait two days. I don't understand how they plan to compete with amazon and the likes if they won't match prices at least for the new condition products. Maybe it was just the person that checked me out today, but I hope they update the staff to increase positive customer experience. read more