Corporate review: I'm extremely disappointed with Home Depot's so-called customer service. I purchased an item that was supposed to be delivered last Friday, but it never arrived. When I called customer support, I was told the delivery vendor attempted delivery -- which was not true because I was home. Then I was told it would arrive the next day. It didn't. The following day, the vendor claimed the lobby door was locked. Again, not true, the lobby is not locked. I was once again promised delivery the next day, and once again, it never happened. After several calls, I spoke with someone in the escalation department who canceled the order and issued a gift card so I could place a new order. I explained that I urgently needed the item, and she told me my local store had six in stock available for pickup. I placed the order and waited for the pickup email, only to find out the item was actually being shipped to the store and would take another 3-8 days. When I called support again, I was told there was nothing they could do because the vendor had the order. I was even given a phone number for the vendor that did not work. Finally, I spoke with Corrina in the Leadership Specialty Ops department. She repeatedly said there was nothing she could do and refused to contact the local store to see if they could provide one of the items they supposedly had in stock. I've dealt with many companies over the years, and when customers experience problems like this, most businesses at least try to make it right. Unfortunately, that was not my experience with Home Depot. Because of this experience, I've decided I will no longer shop at Home Depot and will be taking my business to Lowe's instead. If you have a choice, I would strongly recommend avoiding Home Depot. read more

Tool rental was very kind and, informative with their tools and, policies. Unlike U-Haul yall kept our reservation and, we're kind with our Situation. Will be shopping with yall more often!! read more

Just came to this Home Depot to get the last of the supplies that I needed Ms Kate at the pro desk help me she was very nice.

Employee who work at a tool supply store don't carry knife as all 3 employees. One girls doesn't even know how to use the key machine. She was just a body walking around. So sad. read more

Sorry to say Home Depot online ordering sucks,,, I ordered a Furniture Dolly and it was to be delivered today August 1st but the third party delivery returned it to the store,,, Why is Home Depot using outside delivery instead of in house delivery,, No wonder they only have temporary people people working there who don't know jack crap. read more

i am extremely grateful for Ari (customer service department) & Toni (hardware department ) for assisting me very quickly with my sewing machine parts. I was in the middle of making a design when my sewing machine stopped working so I had to make a quick stop to find a replacement screw & screwdriver to buy. These amazing people were very knowledgeable and did their best to help me in the time of need. I wish the best for them! They are very professional and Genuine . read more

Masks and social distancing is a must here. My husband and I came here to look for some reasonable carpet for our patio. Many selections are on sale. The two employees at the carpet department were really helpful. They went over and beyond to assist us. My husband wanted to get the green color, but I liked the gray. Our apartment is gray, so that's what we got. I also purchased a Georgia peach welcome mat for outside. My only complaint here is, not many human cashiers. I like self check outs, but you can't use self checkouts when you have measurement items and etc. Please hire more cashiers. But, anything you are looking for when it comes to home improvement, Home Depot is definitely the place to shop at. We will be back soon. :-) read more

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This Home Depot is sure to have what you need 90% of the time, but good luck finding it. The customer service at this location is lacking immensely. I will say, the people in the painting department have been wonderful to work with. They have knowledge of their products and are able to assist with general questions about other items as well. With everyone else: I have been to this location many times and hardly ever get approached to see if I need any help when looking for an item. When you do ask, no one seems to know where anything is. The customer service center and the checkout areas are always crowded, even though there are surpluses of employees in these areas. Almost all of the checkout lanes are self-checkout and it seems like every time I am next in line, the scanners are not charged and I have to find another kiosk that works, which is very frustrating. I was told by an employee that this location is known more for commercial products vs. residential products. I was told that the more residential-focused location is in Sandy Springs. That being said, this place is nice for a quick in and out if you know what you are looking for and where to find them in store. Other than that, I would go to Sandy Springs or the Ace Hardware up 141. read more

Every summer, (really, all year) I do some projects at home and need supplies. I have the Home Depot on Jimmy Carter and the Lowe's on Indian Trail at about the same distance from me, so I just check online to see who has what before I head out. Sometimes, I choose this one (in the past because it was right next to my grandmothers house). However, this Home Depot has some issues. I ordered at this Home Depot online and was very careful about my order because I have made mistakes in the past by putting down the wrong location and consequently going to the wrong place to pick up my order. However, several times, I have meticulously ordered from this location and they've sent e-Mails saying that they were ready for pick-up; only for me to arrive and find that they didn't have my order ready. When I went to go pick the order myself, since I was already there, they tried to tell me (on one occasion) that if I picked the order, they'd have to ring me up on a separate transaction and then I'd have to go online and request a refund. What the actual heck? No. I had to get the manager involved and he agreed that I could just check out at customer service by letting them know I got my items and having them check my ID (it's on my account because someone tried to steal my identity with Home Depot and ordered $3,000 worth of stuff - whole other story and city hours away from me that I'm not getting into) before they could give me a receipt. Well, I already had the items in hand (some chainsaw oil and a few "Off!" sprayers), but you know how long it took to get checked out when I was the only person at the counter? 20 minutes! When I had already gone and got everything for them. Crazy- and that's not the only time that's happened. Another Weird experience I had was when I ordered something from them and it said it was in stock, got there (because they emailed me and said it was all ready to go), and then found out that they had marked it ready but hadn't pulled the materials- then they ended up not having some of the materials and they said I could wait for a week for it to arrive at their store on back-order or I could go to another store and buy it there and call the customer help center for a refund on the online order. Why?! They make my life so difficult. Obviously, I stopped order from this Home Depot. I really only go to this store if it happens to be on my way somewhere, these days. Other in-store experiences I've had at this store are as follows (in short): 1.) No one there was able to help me find what I was looking for - 4 employees tried and the. Passed me off to someone else. I found it myself before the 5th one came. 2.) I was fussed at by a lady in customer service because I didn't have my receipt on something I bought that day, from that store, and all I needed was an exchange for a different size. She didn't do the exchange. 3.) Went to an employee and asked for help. They directed me to the customer service desk and then I waited for 10-15 minutes before anyone came- I also asked other employees to call for someone a couple of times, while I waited. 4.) Wood cutter unavailable to do cuts. Just straight up unavailable. No wait. They wouldn't have anyone else come cut it either. 5.) They put employees on the self-checkouts, hindering the convenience and speed. It's self-checkout. For why?! There are more, but I'm tired of reviewing this Home Depot. You can do better, much better. In short, if you need something and know exactly what it is and are passing by, MAYBE stop in to grab it, but otherwise- just steer clear of this one. read more

My parents come here often about once a week. The place is pretty clean and organized but I'm giving three stars because my parents say that they find it difficult to find assistance. Maybe there aren't enough workers available at the store? read more

The Home Depot - Appliances - Nurseries & Gardening Near Me - Atlanta, Georgia

Went to this store today to pick up a door and buy some lumbar to replace a rotting door frame. First, there were no associates to be found anywhere in the store itself other than the check out areas. When I did find somebody, he had zero knowledge of the products nor were they willing to help cut the lumbar to the size that we needed. Then their systems went down and they could not pull our order so that we could get the door ordered. We had to leave the store, get lunch, and come back. The cashiers had a very bad attitude and zero concern for customer service. The 8 foot door was left on a cart for us with no associate even offering to help us load it onto the Home Depot Rental truck. This store is desperately lacking basic management and customer service skills. read more

Wanted to give a quick shout out to Julian (or Julius?) in the Tile area - super nice & informative. Very friendly too. I like this THD since parking is great, usually has what I need, and most of the time - people who know what they're talking about, haha. Julian/Julius probably saw me 4-5 days back to back since I'm currently renovating my kitchen and I had to pick out tile and buy samples etc. He helped me by telling me what was expensive/affordable/what was probably "trendy" v "the usual". He also helped me choose the grout by showing me the tray employees have. My tile/grout choosing went from "ugh why" to "this process wasn't THAT painful" - which felt nice. After looking at a ton of tile/grout online - my eyes were just done. read more

The service here is really bad. Last week I went to find some screws to repair my son's chair. Because I was in a hurry, I asked the staff there to help me find it, but he had no patience at all. He dealt with it casually, found me a few screws and walked away. I tried it and nothing felt right at all. terrible! Later I went to ACE and the service there was very good. As soon as I entered, someone asked me: "Need any help?" I explained my purpose and he (forgot the name) immediately helped me assemble the screws, assembled them, and wrote down the price. Just ask me to pay. It takes about 8 minutes. Today I came to this store again to buy some concrete tiles, but when I got home I found that they charged me the wrong amount. I purchased the 6x8x16 for 1.98/ea but they charged me 2.31/ea for the 8x8x16. What I want to say is that the quality of the staff there is terrible. I hope their company can cultivate more excellent employees who can help customers promptly and accurately! read more

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This review has been building for several months now. I am finally ready to vent and get it off my chest. I am a 12+ year loyal customer of the company. This is by far the absolute worst Home Depot I have ever been to in my life. Never in my life have I been treated so badly at a store that I frequently visit. I am an independent contractor and make a living off the products I buy from Home Depot. The Tilly Mill Home Depot is the closest to my home. To start things off let's talk about the cleanliness of the store... not only is the store filthy, there is so much stock waiting to be put on the shelf that it's hard to get down any aisle, without having to move the stuff yourself (because Lord knows you're not going find an employee) Just to get to the shelves. Many times have I not got the product I needed because the isles are so cluttered with carts, pallets, ladders, etc... making the shelves inaccessible. Which brings me to my #2 point... the employees. Every time I have walk into the Tilly Mill Home Depot I am made to feel like a criminal. Employees seem to be inconvenienced by the presence of costumers. I have once waited over three hours for employees to pull a door off of the top shelf that I needed because the door guy was "on his lunch break". I have become an expert in using the Home Depot mobile app to locate what I'm looking for. So many products are locked up behind cages so you are forced to walk around aimlessly trying to find the right person who can unlock it so you can get what you need. The only people who are of any help are the vendors who are at the store every once in a while. Employees are either nowhere to be found or standing around and groups of 3 to 4 call talking amongst themselves paying no attention to customers. The employees at the store just seem like they either don't want to be there or that working there is beneath them. My #3 point... Returns. I rarely return anything I buy at Home Depot, and when I do I am usually just needing to exchange an item. Within the last month I needed to exchange a kitchen faucet I bought because it was leaking right out of the box. In this specific situation t was picked up in a hurry, so I forgot to pt in my pro extra id and tossed the receipt into the bottomless receipt drawer. When I found it was busted I immediately went to exchange it, but didn't bring the receipt. This was by far the most unacceptable, frustrating, miserable and unpleasant experience EVER. They scanned my drivers license and proceeded to tell me that they couldn't do anything and the only reason was "computer says no"... it was like pulling teeth to get a manager to find out what was going on and said that he is calling in an override but I can only have one override ever. I was treated like a common thief and criminal. I thought they were going to try and put me in jail for exchanging a defective product. Like I said, I only return items mainly because they are broken out of the box and just want to exchange. #4... The "no self checkout" self checkout If you want self checkout then guess what??? I was told today that customers are not suppose to check themselves out anymore because of shrinkage. This really made me feel like I am being targeted because other customers were checking themselves out. I maybe many things, but the one thing i am not is a criminal and thief. I pride myself on is being a good person. I am a regular customer at this store, usually visiting at minimum 2 days a week and to be treated like this almost every time I am starting to believe I am being discriminated against because I'm not like the majority of the other customers who shop here as well. #5... The lumber quality ... long story short I think this store gets all the second and third quality lumber and try to sell it as if it was clad in gold. I try to get to another Home Depot location if I need lumber. I'll leave you with this. I make a living with products I get from Home Depot and only visit this location because the one thing they do right is being convenient for me. Otherwise I would drive 4 times the distance with traffic to get to the 2nd nearest Home Depot to me. If you have the extra time to drive to a different store, do it. I feel it's only a matter of time before they try to have me arrested for shopping here. read more

Went in to purchase a fridge and was turned away. Took 48 minutes to get an employee to assist. Jan was about as useless as a box of rocks. Asked for the manager and they asked Jan if they were on speaker and Jan said no. Norma and the assistant told her they were busy. I saw the managers chatting and giggling up at the front of the store. I left after a 2 hour ordeal trying to buy a fridge. Left with no purchase. Home Depot sucks!! read more

Online ordering is the worst and most frustrating. I placed an order asked for installation and instead it was just dropped off. I made several calls assuring me everything would be right. I'll never buy anything. Lowe's will be better read more

Really just want to shout out to Narissa who answered my call and helped me with an urgent quote for a customer of mine who was on a time crunch! She was patient and informative and calmed me down after I had called in 3x prior only to get hung up on. Thank you Narissa! As for the individual at the pro service desk that hung up my the transferred call 3x in a row, I hope management addresses your wholly unprofessional behavior. But one bad apple doesn't ruin a whole store so at least you have Narissa! read more

This is a HORRIBLE & GREAT review. The first HD employee who served us was HORRIBLE. I waited patiently for his help while he assisted someone else. He turned his back on me and walked away. When I called out to him with "Excuse me?!", he turned around and said, " I'm helping someone else." I replied," Then why not just let me know, or say you'll be right back?" He made a face and turned and walked away. I went to the store manager. She heard me. She empathized. She said that the attitude was entirely wrong and asked for a name or descriptor. She took personal care of my question and need, made herself available and even provided a discount to compensate for the man's customer-no-service. She was GREAT. read more

The store and the people who work there are good. However, BEWARE of the subcontractors that this store uses. The ones assigned to my project showed up and walked off the job. (USIG) I cancelled the HD installation and chose another company to do the work. Wait, it gets worse. HD came up short on the order as I discovered during the install. They had the gall to charge me for their error. I will pick up the parts when they arrive. However, I will never patronize HD again! Therefore, the people who work there are not good. read more

Went to the Tilly Mill HD yesterday for a variety of items. I had a cart full of plants and was headed past the appliances and electrical toward the paint department when I was greeted by your employee Angela. She complimented my plant choices and provided great planting and pest control advice. A real gem! read more

BUYER BEWARE!!!! On 10/24/2022 (over a month ago) I ordered a GE stackable washer/dryer Model #GUD27GSSMWW from Home Depot online...It was delivered a few days later but was damaged during the install. The installer contacted Home Depot and said how it was not working properly and they agreed on a replacement. After 7 more attempts (sometimes they'd show up but refuse the job while other times they didn't show up at all) and multiple phone calls I finally got a replacement! The installers replaced the machine and when they did their test the washer was once again not working properly and when they tested the dryer I immediately smelled gas which I was told was normal and that it would go away after a few uses. They left and when I did a load of wash the washer stopped mid way so I had to rig it to finish the load and when I went to use the dryer it set off all my smoke detectors and filled my house with fumes!! I immediately called Home Depot and for almost 2 weeks now I have been getting nothing but a run around. I still have a machine that doesn't work and that they refuse to pick up or make good on it (although they say they will but weeks later and they still have not). I even called GE and they too were no help!! Word of advise...stay away from Home Depot...They are NOT a company that stands by their name at all!!! read more

I'm a typical late 40's dad who does an occasional weekend project and visited this HD recently on a weekday afternoon to buy several large pieces of lumber for a backyard project. I spent over 45mins in the pressure treated lumber aisle looking looking for specific items and not one HD employee ever asked if they could help to find something or load it in my trolley. There were several employees on the aisle the entire time that talking to each other and a few others who walked past me as I was struggling to pull 10-16ft pieces of 4x4 and 4x6 heavy lumber down off the shelves and get them loaded on my trolley. After checking out I spent 30 mins in the parking lot right outside the exit door loading the lumber into my SUV and got no offers for help their either. While I didn't ask for help in either case both were obvious situations where someone could have used some help and someone at HD employee should have at least offered their help. Pretty disappointing given that HD was founded in Atlanta on the principles of helpful staff and competitive prices. The former clearly isn't the case anymore. read more

We had a very delightful experience at this location. McKinley was a joy with whom to work. He was extremely knowledgeable, personable, and patient. His supervisor was very pleasant as well.I definitely recommend shopping at this location. read more

Props to Josh and Moe not hesitating to volunteer their help to load a large package of lumber on my truck. I'm very appreciative of those two on more than one occasion. read more

This is the worst place. I will never go back, not even for a light bulb. I wanted to do some home maintenance. After I paid to have someone come out and measure, they never called to set up an appointment. When I called, there was no record of my order. This is the second time I have tried to use them for doing home improvements. Never again! Lowe's has just got another customer for life. read more

I was just at the home depot on Tilly Mill Rd, Dunwoody GA, I was going into the garden center with my cart with plants on it, and an employee closed the gate and told me to go around to front of store. There was no reason I could not enter there even though I would have to check out inside the store. He kept the gate open for a woman who had to go back in to collect her second cart. Horrendous customer service. I will never return to this store that is 2 miles from my home. I will go to Lowes or Pikes for my gardening needs. I would go to this store for multiple needs at least 2-3 times a week. They have now lost my business. read more

I hate coming to this Home Depot, but I did for the first time in a couple of years today. I wanted assistance and customer service called for someone to help me in lighting. I waited and waited and waited and associates kept walking by me, I watched as many were just standing around at the other end of the store but I didn't want to leave where they had paged someone to help me. So, needless to say, I left and did not get helped and will go to the Home Depot that I know takes care of it's people on Holcomb Bridge Road. This was a good reminder not to go to this Home Depot!! read more

Don't bother ordering ahead online. Second time I've done this, they send me emails the order is ready and I still wait over 20 minutes in store after I already checked in to pick up my order! Why tell someone the order is ready or even offer the option to order ahead if I'm going to spend the same amount of time in store waiting for it as it would've taken me to do the shopping myself??? Also the staff has very little knowledge about tools or services. Very poor location. read more

If I can avoid this place, I do. I try to order everything home improvement related from Amazon. The customer service at this place is non existent. The selection is declining as well. No longer can you go in and get all the items needed for your home improvement projects as well as the personal guidance needed to get you started. All they care about is getting your money. read more

This is the worst Home Depot I have ever encountered. I live 3 minutes away so it should be super convenient but half the time I come here they are out of the part or item I'm looking for. Their saw has been out of commission for over 2 weeks! The Garden Center entrance is also closed for some unknown reason today. I will say that most of the employees are very friendly and helpful and seem frustrated that their store is so neglected. read more

This Home Depot location is down the street from our house, and we frequented it quite a bit when we first purchased our home. We also spent a lot of time there last summer when we replaced the hardwood floor in our downstairs bathroom with slate tile. Although we didn't purchase our tile there, we took one of the free tiling classes Home Depot offers. Not only were Mike and the others in the Tile Department extremely good teachers, but they were kind and helpful when we showed up later with more questions. Any time that we've needed something for our house, we've been able to find a variety of helpful items. And on almost all occasions, the staff has been knowledgeable and able to point us toward whatever we were looking for. There is a Lowe's not far from us, but we never go there because Home Depot is a million times more awesome. read more

So, I come in here so often that they know my name (I'm not sure if that's shameful or impressive). This store is always super clean, and the staff is 90% made up of super helpful, kind people. Whoever does the hiring at this location does a bang up job. I'm only deducting 1 star because recently the garden center seems to have an issue with being understaffed. Three times now we have had to haul 10+ bags of rocks, soil or mulch without any help from employees (on weekdays and weekends). That's pretty annoying when you've actually asked for help and no one shows up for 20 mins. However, customer service at his location is great. I've had several interactions with several employees, and they've always made it as easy as possible on me! read more

I came here to pick up some material for a project at work. Part of my order was about 20 bags of pea gravel. One of the employees(Daryl) Saw me loading up the pea gravel myself, stopped me, and asked me how many bags i needed. I told him and he loaded everything up for me. He even pushed the cart all the way across the store to the "Contractor's checkout" area. This was by far the best service i've ever had at Home Depot. You all need more employees like Daryl. He went above and beyond helping me. Send him my regards! read more

So I went into this store this morning to talk with someone about replacing an old bath tub with a new one - purchase, installation, etc. I was told that a woman working in appliances also handled bath stuff. Her name was Stella. I stood and waited for her to finish a conversation with another employee. She made eye contact with me twice and ignored me. Finally, the other employee turned, saw me, asked if I needed help and referred me to Stella. She was NOT HELPFUL at all. She knew NOTHING about tubs or installs and, instead of getting me to someone who might be able to help me, she basically stood, mute, as I asked questions about the tubs, measurements, etc. She finally suggested I "look on line at homedepot.com" for what I needed and she was done with me. From there I went to get some paint samples - the folks in paint are always great. As I was waiting the employee Stella had been talking to earlier saw me, asked if Stella had helped me and I was honest. I said, "No. I don't think Stella really knows anything about tubs." He immediately went to find the manager of the bath/plumbing area who came over to the paint counter, listened to my questions, looked "on line" as Stella had suggested, confirmed what he already knew (which was that there would be nothing on line) and suggested that he schedule an appointment for someone to come out, look at the space and discuss all options with me, on sight. So, all scheduled and that's great. And, as I left and thanked him, I suggested he might let Stella know about this option. But Stella seriously needs some training in customer service. Simple things like, "Hi. Can I help you?" or "I don't know the answer to that. Let me find someone who can help you" would work wonders. Seriously. But making eye contact and IGNORING a waiting customer is NOT OK!! read more

Worst customer service at this Home Depot. There is not enough people available to help and the ones that are there are terrible.

Way Under staff here, on a weekend, only one employee in charge of the whole home appliance area.... more than 20min wait to get information needed....meanwhile, tones of employees just hang out there at the register ‍ read more

Don't believe the one star reviews... this is a normal Home Depot with the normal mix of employees. We were there on an extremely busy Saturday afternoon looking for a specific item. 2 employees were not helpful, but we found another that was on the floor that was - total 5 star. The store was clean, full, and staffed well. I hate the self checkout though... which drops it down to a 3. read more

Store usually has many of the small tools and repair job accessories in stock. It is clean and easy to navigate. Staff is helpful. I did not purchase any major appliances so I cannot speak to that experience, but for day to day shopping of home repair items this store does well. read more

Jarvis in tool rental really made me give this store 5 stars. I needed to rent a wet vac after coming home to a flooded home. They were out of rentals but he took the time to show me the vacs for purchase, which were surprisingly affordable. The box in which the vac that I purchased was opened, but he tested it and made sure that it worked for me. His customer service was unparalleled. I will return to this store and hope to receive the service that I received today. He truly cared about the situation that I was in and did what he could to make it as pleasant as possible. Thank you! read more

I bought a washing machine from there that was supposed to be delivered by 21st as stated in the contract I signed when I bought the machine. The day of 21st I received a called from JB Hunt, their delivery partner. The JB hunt rep told me my delivery wouldn't be made today. They called me 2 hours before the delivery window was to be made. The JB hunt rep called me a private number(unprofessional). I waited the whole day and my order wasn't even delivered. I called home depot customer service to ask to be ompensated for my time loss. I got the ring around from Home Depot, JB Hunt, as well as waiting on line with the manufacturer for over 40 minutes without hearing a response. If I knew I would be treated so poorly as lifelong customer, I would have just bought at Lowes. I still have no idea, when I will recieve my washing machine. read more