I don't shop much at Best Buy but this location is overall good. I just bought my kindle case today and the service was overall good. The staff are nice and the value of what you pay for overall is good. The selection of stuff to choose from is limited though depending what is still in stock, but it's still overall good especially when stuff is on sale. Just sad that Best Buy isn't as big as it used to be when it had a bigger selection and variety of products to choose from. read more

I am extremely disappointed with the level of customer service we experienced at this location. The individual who appeared to be the manager ( Theresa )shockingly rude and unprofessional throughout the entire interaction. Instead of helping resolve the issue, she raised her voice, spoke to us disrespectfully, and created an uncomfortable and hostile environment. What's even more frustrating is that her behavior directly resulted in the store losing $34,we just purchased phone protector last week and got damaged and it supposed to be life warranty but she wanted us to pay 8 dollars for installation saying that things are changed, how soon within a week!!! saying that the damage is because we dropped the phone Not because the first installment was not correct! and guess what , who ever installed this new one he didn't know how to do it that he had to grab another protector!!!! which could have easily been avoided with basic professionalism and courtesy. It's unacceptable for someone in a managerial position to act this way, as they are supposed to represent the company and set an example for others. If this is how customers are treated here, I can confidently say that people will choose not to return or make purchases from this location. This kind of service damages the reputation of the business. read more

I was very frustrated with both my Windows 11 PC and my Samsung A35 android phone. I called Best Buy in Prescott, AZ, around 5:00pm on January 3, 2026, with the hope that I might get it repaired. I was absolutely amazed at how quickly and efficiently Agent Bridges was able to immediately fix all my concerns and get me back online again on both my PC and Cellphone. I give him the highest recommendation possible for his abilities and customer service. read more

They have the worst customer service I have ever worked with. My advice is don't take out there Geek service plan. I have put in twelve calls total to the service tech and manager of the service department with no response. I wish I had read these complaints before I bought, I would have saved myself money and grief. Chris E. read more

After receiving a new ZAGG phone screen in the mail I took it in for installation. Lindsey helped me at the Geek Squad counter. A young man installed it in 4 minutes. No charge which will ensure that I go back. I had purchased many screens at Best Buy but not this one. Thank you Lindsey. read more

This company does not have good customer service. The worst.... You can't call the store and so you get someone in Panama, they booked my data transfer and told me it would take an hour ... So I drove an hour to get to the store... I bought 2 laptops from them, only needing data transfer for 1. I wait and wait and then I'm told that I have to leave my computer with them for 3 days!!!! I absolutely cannot leave it with them for 3 days. Apparently there isn't even a corporate office you can call to let them know how screwed up their way of handling customers is. Such a frustrating experience. I will never recommend best buy to anyone. Don't use them you will be sorry! read more

Best Buy has been a great store for appliances, computers and accessories as well as entertainment systems eg TVs Audio etc. I've never used the geek squad because I personally never needed them. I've helped many family members and friends over the years with Their technical issues. So I get it that folks need the service but I personally can't comment on it. I see Best But as a brick and mortar service that probably will wither away as many others. I only go there for an immediate technical item that is low cost and needed today. Like a cable connector of sorts. Because Amazon or others can supply the products within days and usually at lower prices. For appliances they maybe have a future but even those are available at big box home improvement stores. As an older guy I remember the local furniture / appliance store that went under yielding to the improved marketing strangely of Best Buy and other national chains. And today these guys are now threatened. I recommend people to be smart and shop appropriately. You'll be ok. read more

Best Buy - Outside - Computers Near Me - Prescott, Arizona

Horrible Customer Service...Ordered a TV, two weeks for delivery and install, that was fine. On day of install received a call and they do not know where the TV is...Follow up customer service states it will be at least two more weeks before they can deliver or set up. Top it all off, the phone system to reach anyone is the worst I have experienced with exception of a Health Insurance company. I will no longer deal with Best Buy for business or personal use. All the negative reviews regarding customer service are spot on. read more

They just don't have anything in stock that I needed. What's the point of a brick and mortar store if I have to order something and wait? Just open the Amazon App and have it delivered to your house! read more

How do you guys have 3-5 employees sitting in the front doing NOTHING but EVERY SINGLE TIME i try to get a hold of the store I'm sent to a call center agent like hello? Whats the point of having a phone # if its call center. Some questions are better answered by the people that are in the damn building. read more

worst service ever, trying to get a hold of them is like trying to get a hold of God. their AI system does not work proper. Their link to reschedule does not work. Finally got a hold of somebody after a 15 minute hold time just to reschedule an appointment with the geek squad who already had repaired my laptop not too long ago and it still has the same problems. It was a big deal just to reschedule my appointment which is necessary in order to have them look at my laptop again even though I have their service plan. Which cost $195 very disappointed!! read more

Well we finally ordered online another 2 new 42 inch TV's for our computers. And it just so happened to be on Black Friday! But because we ordered and paid online, it was no trouble at all. The store was packed for sure, I mean, they had every cash register open, tons of workers on the floor and so many awesome deals! We rolled up to the register gave them our confirmation and was out of there in 10 minutes!! Best way to shop on a Black Friday! We Loved it!! read more

Max and Shannon pulled through for me after a complete disaster when another employee fumbled REALLY bad! Thank you! I had completely lost all faith in Best Buy. However, these two employees changed my opinion of at least this store. read more

Best Buy - Computers Near Me - Prescott, Arizona

You're better off installing yourself! This review is specific to Geek Squad out of Prescott Best Buy. The Duo of misfits I got at my place was the most incompetent I've had the displeasure of dealing with. How to summarize: They closed the service ticket as complete before checking to see if dishwasher was working, it was not. They were going to leave without checking it was working. When questioned about that, they said they did everything and it should be working so it could be a defective washer. When asked to check the junction box to the connector cable, they said they did and it was properly connected. So I asked them to take the dishwasher back with them if it was defective and they said they could not as they had closed the ticket. They left a mess of water and debris in the kitchen floor, and rushed out of there. A week later I pulled the dishwasher out and confirmed that they had not properly connected the wires to the junction box, the black wire was loose, or properly attached the junction box to the back of the cabinet or used all screws on the junction box and the drain hose was kinked and they did not clean any of the mess they left when cutting some wood to route the drain hose through. The dishwasher was not defective and they LIED about having checked the connection as it was clear it was not connected properly. So, basically incompetent liars. read more

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Appreciate the work by Geek Squad to solve my computer network issues and new computer setup. Scheduled a house call because of the network issues; arrived on time and worked efficiently The only negative is the wide range of time noticed to me for scheduling arrival time. But the techs called to let me know when they were coming the morning of the appointment. read more

This Best Buy seems to be about the same as all others. Yes... the prices are OK if you know what you want, walk in, pick it up and go. BUT..... the customer service it really lacking. Can't ever seem to get help especially a person with product knowledge. If you call you will be waiting what seems to be an eternity listening to the worst hold music ever. I try Best Buy from time to time but rarely walk away feeling like it was worth my time. read more

Low stock, low customer service. This place has nothing of a selection. My vote is to either get more stock and pay attention to your customers walking the floor Or shut down! read more

It seems to be disjointed. Tel service is terrible. Spent hours to get no where. I probably will never do business with them again. read more

Note: This is not about the local store but about the company. Just had $650 ripped off by Best Buy. Bought a Starlink system online from them. Delivered to the wrong address. After 6 hours with customer service during 12 calls, they promised 3 different times to resend it, then would cancel the shipment. THREE TIMES I waited for the shipment and it would be cancelled on the day it was supposed to be delivered with no reason given. After the third time, and three weeks after the initial botched delivery they said they "had completed their investigation" and would not refund money nor send me the item because they feel it was the shipping company's problem and I should contact law enforcement. I've never been treated so poorly by an online vendor in my life. read more

Buyer beware! Best Buys return policy is "15" days, no exceptions!!! I have had issues with BB in the past, yet due to a time crunch was forced to buy from BB. I will NEVER buy another thing from them again. Customer service is king, they are the worst. read more

We had 2 young men come out to our house today and set up and mount the tv to the wall. Cody and Dominic were great! They were very friendly, focused on their job while instructing us what to do. 2 very nice, professional young men doing their job . My husband is almost blind. These 2 young men helped us as much as they could! read more

We came in for a washer/dryer and a new TV. We were greeted promptly by a clerk and shown first the TV's and then the W/D's. One thing (of many) I appreciate about our experience was none of the sales people we dealt with tried to talk us in to anything we weren't there to buy. They were honest and showed us the items we were interested in. They were nice and personable and seemed truly interested in our needs. Now on to the Geek Squad. What a professional group of guys! We had our TV installed first and then the W/D came a week later. Special shoutout to Brian, Schyler and Jordan. These guys are amazing. They kept us up to date one their arrival time, were friendly, efficient and conscientious. They even told us to call and ask for them if we had any issues. We got incredible service from the buying experience to the installation. I would definitely recommend them! read more

Daniel and David of Geek Squad came to install our tv we bought from Best Buy. They are from Prescott, and did a phenomenal Job! They were prompt and very personable, professional, and helpful. Daniel and David are highly recommended!!! Thank you both! Mike and Jan/Prescott read more

Never anyone to help you but aside from that the place is so moldy you could die have an asthma attack or nasal congestion and headache in there. The air and there is literally toxic. Best not to take an infant in there for sure read more

Brought my laptop in to upgrade the SSD, they suggested I get a full tech coverage since it costs about the same as the upgrade would cost ($200). They told me it would take three days. 2 hours later they called and said they couldn't do the repair because the screw on the SSD was stripped (which is idiotic because 1. That's something you should be able to take care of if your providing hardware services and 2. It may have been stripped, but I was easily able to get it off myself.). Unfortunately they called me back AFTER they were closed, so I had to wait until the next day to actually pick up my computer. Once I got my computer back I brought my computer to a small shop called PC Simplicity in PV and they upgraded my SSD in the same day for only $120. Best Buy's services are a joke. read more

Bought a TV online with info online it would be delivered next day. It was shipped from Chandler AZ 2 days later. Also purchased"geek squad protection" that, per online info and a squirrelly answer from the store manager in Prescott, doesn't exist. There is no customer service from the store for online purchases. read more

Do not shop here. They rip you off. They have terrible customer service. They do not care about customers. Their management needs to better equipment the staff to handle customer complaints with sympathy and u derstanding. I will never ship at another best buy for the rest of my life. They also need to be called out for not providing the customer with the appropriate information when checking out or having any for of postings telling you their policies. read more

This place is my go-to local place for electronics. They have a decent inventory, and I can pick it up the same day. Most importantly, when I get something here, I know that it isn't trash--unlike some of the big, generic fast-shipping online outfits that have thousands of purchased reviews for items that turn out to be junk. In fact, they're a reliable online outfit too. I've gotten excellent advice on earbuds, speakers, cables, and so on. The staff have always been happy to help and well-informed. They know what's in the store and where it is. They gave me particularly good advice on a big monitor. I use it for coding and photography and am really glad to have a top-quality one. So, any drawbacks? They don't always have what I need: such as the right travel adapters for my trip, or the right extension cable for my phone jack. The store is kinda beat-up. It could use some new shelving, new carpeting, and so on. But, it's nice to have this place in my town. read more

went there to buy a new iPad...there was one employee helping a custome. I waited about 30 minutes...went up to the guy sitting at front door and asked if I could get some help...he said the employee was tied up and I was next...waited another 29 minutes and then left...went across the street to Walmart and bought an iPad. not the first time we've had terrible service at Bestbuy. I won't be back! read more

Came in today FRI MAY 28. Goal was to get a glass face cover on my I-Phone. I was met by a man, who explained that, "Yes--we do that" Was led to combination register and work bench with a COVID shield. There I was handed off to an attractive young woman--BRANDI. She says "Yes, we have them", and calls the first man I had contacted to bring here the correct cover. He brought one. Brandi in no time efficiently had the cover on the phone and I was good to go . I told her, "It was a pleasure to watch a good looking woman do a great job!" read more

Best Buy - Dave Hollenbeck - Computers Near Me - Prescott, Arizona

The poor attempt to deal with this covid-19 situation is creating terrible customer service from this bestbuy. Took an item in for a return. I specifically asked the guy that came to my car (who got too close btw) to have it refunded to a GIFT CARD, since it was an online order I wrote down my order number in a piece of paper and right UNDERNEATH that order # I also wrote "please refund it to a giftcard, thank you". The same guy who took my item away comes back and give me the receipt and says it was put back on the credit card as if I had not asked him specifically to do a return to gifcard. When I pointed out the mistake, he said "oh". So I asked him to have it voided and he went inside to ask someone to try. Another employee comes out and says it was all his fault, that they tried to void is but couldn't and that I shouldn't blame the first guy, who obviously did not tell this guy that I asked for a giftcard. This new guy said he didn't see my note, but that he could have refunded it to a giftcard had he seen it (good for you, how does that help me) and that he's too busy when I mentioned that I wrote it in the note. So, he couldn't read one additional line of text right under the order number? I left and called the store to speak to a manager, after 12 minutes of them letting them phone ring I guess they realized I wasn't going to hang up and they finally answered and I got transferred to a manager. This manager Trevor or something like that immediately cuts me off when I was explaining what happened and says he was involved in the attempt to cancel the refund but they couldn't stop it. Then he proceeds to tell me it doesn't matter because online orders cannot be refunded to a giftcard... I called him on his BS because I did that same thing once before at this same location with another online order and it went through without an issue. Then he switches tones and gives me a lie about people taking advantage of the "corona" situation to commit fraud and due to that, they cannot refund to a gifcard... Questions to that: 1) if you couldn't refund to a giftcard then why did you attempt to void the refund? 2) why did your employee tell me he could have refunded it to a gc, he he been smart enough to read two lines of text instead of one. 3) if you really could not process my request, why did one of you not walk back out to my card to inform me of this and give me the option of keeping the item and waiting until they could or if I was okay with a refund to the original credit card (which is closed and now I will have to wait 2 months to get that check)? Terrible customer service. I usually try to support best buy by shopping here, but going forward I will do what 95% of people do and go into the store, try the items I want to buy and buy them on Amazon or Target who price matches best buy. read more

Best Buy - Computers Near Me - Prescott, Arizona

They are CROOKS...they ripped off my 83 year old cousin and lied about tv . They made promises and totally lied about service and gave her the runaround. AVOID AT ALL COSTS read more

Garbage. I came in shopping for a new stereo system for my camper van. I was ready to drop a pretty penny on all new speakers, new head unit, cameras and custom install but because it not a "normal commercial vehicle" they won't touch it. Why advertise installation services on website if all you do is plug and play crap that anyone with half a brain can do? I'll be taking my business to a local shop that will likely yield far better results anyway. read more

I was in the market to upgrade my iPhone and I really didn't feel comfortable with having it shipped to me or driving all the way to Phoenix in order to get one. I checked my local best buy and they had the phone I wanted in stock! I came in person and I was helped right away by a kind gentleman. Shortly thereafter, I was helped by the assistant manager of the store. She was super duper kind and super helpful. She was training a new associate at the time but at no point in time did I feel like I wasn't getting the attention as a customer or felt that there was a delay in the process. She helped me set up my phone and everything which was great. I had the best experience here and would not have a problem coming back here to address my needs or have questions. The store was also not busy which made for a even better shopping experience. read more

I would rate the service as good. Greeted at the door, directed to a sales person. Knowledgeable on products as well. Where I have to give a less than excellent experience rating is in their delivery and install area. Delivery people were quick to find a reason to drop our appliances and take off. We heard "That outlet is the wrong one for your range" it was not, the outlet was fine - then it was " that plug for the hood needs moved" this was true. So good on them for recognizing. We had a 2 hr window for these installs and they were gone in a half hr. Perhaps they were late to the next delivery..? Not sure but service from delivery people attached to the Prescott store was way less professional than what we expected given the excellent in store service we received from the sales manager. Now I have to mention we did have an install experience from a Best buy team from the Flagstaff location (washer/dryer) and these guys were AMAZING! They installed then took the time to explain how the units worked covering many of the features. They left us feeling confident we had made a good decision. read more

Worst return policy in most of retail. Two weeks, what a joke. I attempted to return an item worth only$40, but outside the 2 week return policy. Not even store credit was offered. This is the last time I ever walk into a BB. Goodbye. read more

He was able to solve my issue replacing the cartridges on my Ebson printer over the phone by pointing out some options in the icon Maintenance that I was unaware of. There was an option "ink cartridge replacement" which enabled the four cartridges to move left to a position where I could replace them. It was quick and solved well. read more

Horrible customer service! Rude. Lost my family and company business forever. Manager threatened to not accept my return if I post a negative return on Yelp?!!! Worst customer service I have experienced at a retail outlet. No wonder everyone is buying on line, and from now on never at Best Buy. Their name is the most misleading of all! Not Best! read more

Bought a brand new washer spending $700+. Received it with dust all over it and a week later the piece of junk is not working. Employee at Geek Squad never finished ticket so they didn't have info to replace washer. Called in afternoon and was on hold for 43 minutes before hanging up. DO NOT BUY FROM BEST BUY!!!! read more

Best Buy - 43 minutes waiting for call to be answered before hanging up disgusted! - Computers Near Me - Prescott, Arizona

This has to do with the Geek Squad. We went into the store with our laptop and were told we had to have an appointment. So we came the next day for our appointment, and they said they couldn't help us without the power cord (which of course they didn't mention the day before, nor did they have one we could purchase). They made another appointment for 5:20 the next day. We showed up for our appointment and our name wasn't on the board. When we went to the counter, the man (dark shoulder-length hair with a toothpick in his mouth) said he couldn't help us because we weren't on the list. We told him HE made the appointment and all he said was he still had to take the person who had the appointment at the time we were supposed to have the appointment. No concern for his error or our inconvenience. No offer to make it right, even though I'm a Total Tech member. We just walked out. The worst customer service ever!!! read more