This Best Buy store location has been my family's go to location since we moved to Minnesota 20+ years ago. I hadn't been to the store in a while but was excited to go and get my new watch there. Good thing I had already done my research and made up my mind on which watch I wanted because the Best Buy team member I spoke to did not seem to want to be there or care much about what I was looking for - she seemed disinterested in the questions I had and with being at the store. I shared my feedback of my disappointing visit to the store to the Best Buy team member at the front of the store when he asked and he apologized and said he would let the team member know (even though I don't think he knew who I spoke with and he didn't ask). I don't think I'll be going back to this Best Buy store any time soon. read more

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I have been shopping at Best Buy off and on since it opened. I came in today to buy a Kindle that was on their website as in stock, it was not. I asked about availability at other stores. I was told they had it at Roseville. I asked and they said that they could have a manager check it for me before I drove across town. I literally waited half an hour, and when I asked what was going on I was told they hadn't gotten around to it. And that they were too busy. I literally could've driven to Roseville faster. This was 12 o'clock on a Friday there was probably 35-40 people in the store, and that's being generous. And no line at the registers. I finally said forget it I'll buy it from Amazon and they told me to go do that! People call Best Buy Amazon's showroom for a reason. This is the reason. So Best Buy when you wonder why I'm not shopping there, you told me that you didn't need my business and then I should give it to Amazon. I detest Amazon, but they still have better customer service than you do. read more

Best Buy - Richfield - This is the Front Door of the Richfield Best Buy. - Electronics Near Me - Richfield, Minnesota

EDIT/UPDATE: I have updated this review from 1 star to 2 stars. Katy from corporate ended up assisting after finding some corporate emails to send my story to. My issue was resolved pretty quick once Katy got involved. I'm thankful for her assistance to ultimately get resolution to this long standing issue. That's all I wanted this entire time. She was nice, looked into my issue, and followed up according to quoted time expectations. While it was a long, challenging, and exhausting situation prior to Katy's involvement, our replacement is from Best Buy. I hope no further issues arise and this replacement lasts as long as our prior electronics purchased from Best Buy have. Thanks Katy! ----------------------- I've been a loyal Best Buy customer for years, but my recent experience has been unbelievably frustrating. I purchased a TCL QM851G TV with a five-year protection plan, expecting dependable service if issues arose. Instead, I've spent months trying to get a simple repair or replacement with no success. After my TV failed again, I went through repeated "escalations," missed calls, and broken promises. Best Buy scheduled repair appointments without confirming my availability -- then failed to show up twice. I even called off work to be home, only for no one to arrive or contact me. When I asked for a return due to the repeated no-shows, I was told it would be "escalated" again. Instead of resolving anything, they just scheduled yet another random appointment without my consent. I've now lost time, money, and all confidence in Best Buy's support and protection plan process. It feels like no one takes ownership, and customers are left chasing a solution that never comes. Bottom line: If you value your time and expect accountability, think twice before relying on Best Buy for providing any kind of service for a purchased item. read more

I did order pickup at this location because it was closest store that had my item in stock. Like most places they do have separate order pickup and checkout lines which could be nice. They seemed to be well staffed for a weekday, daytime shift. When I walked in I went directly to the pickup line. There was one person at the counter being helped. After the staff member was done helping that customer she walked away for several minutes then went to the other end to help the regular check out line. After a while she walked by again and then greeted me and said she would be able to help in a moment. I had been standing there maybe 10 minutes before she sent the other cashier down to help me. I'm really not even mad about it but from having customer service experience I know this could have went a bit smoother. Overall I'm just glad they had my item in stock! read more

I placed an order on November 28 with delivery scheduled for November 29. The tracking showed "Arriving Today" all day long. As it got late, I contacted support and was assured it would still arrive. Instead, at 9:38 PM I received an email saying the order was delayed 24-48 hours. It has since never arrived. The carrier (Roadie) later canceled the delivery without ever attempting delivery, and there were no updates after that. What followed was 2-3 hours of live chat over multiple days, repeating the same information to different agents and even a supervisor. I offered to drive to a store to pick up, but that offer was rejected. The only solution offered was a refund in 24-48 hours. No one took responsibility for the failed delivery. No one arranged store pickup. No one escalated meaningfully. I was essentially told, "We can't fix what our carrier broke." read more

I purchased a washer and dryer over a week ago and the washer. They were delivered but, the installers had a problem getting the old hoses and valves removed. So the washer is here, but not installed, and not functional. I have called 4 different people and get the run-around each time. No one seems to know how to solve this problem. I have been without a functioning washer for over 8 days now - with my family's clothes piling up. THIS IS THE WORST SERVICE EXPERIENCE EVER !!!!! read more

I placed an order online yesterday and only ordered the items since I am a Best Buy Plus member ($50/year) and it showed online the items would be delivered today. I waited around all day today and, the entire day, the status showed as "Packaging Your Item." After waiting at home 12 hours for this delivery (since it is expensive and I don't want the package to be stolen) and the status not changing, I called Best Buy. You can no longer speak to anyone from this country so I reached an off-shore representative who explained that my items will not arrive until 1/6/26. If Best Buy doesn't honor the quick delivery time frames for their Best Buy Plus members, then what is the point of paying for this supposed "upgrade"? I will be canceling my order and my Best Buy Plus membership. Buyer beware. read more

Purchased a lot of graphics cards at auction with Best Buy via TechLiquidators. They are knowingly committing fraud against their customers and have admitted as such multiple times --- even their own leadership is aware. Date of transaction March 7th. Cost of this one transaction: $910 BestBuy committed to provide 3 specific models of graphics card. They then proceeded to send 3 completely different models of video card. All of which are lower less expensive models. IE: RTX 4080 instead of a RTX 4080 Super Complaint is based on the fact that BestBuy has a repeated history of violating their own terms of what they are selling and shipping. Their own staff do not bother to verify items and if sold in a salvage condition they claim they can ship anything they want to you even a piece of trash and its meets their conditions. Business is aware of their own wrong-doing but is not willing to make it right according to their own support staff whom I have been talking with. Specifically Heather (with optoro support). The problem is they are taking items that have been box swapped. Then auctioning them off as the original item --- when they know for a fact they are not. Internally they even mark the items as the wrong item or as tampered. They commit this fraud on their customers daily across many product types. This needs to be resolved since they are unwilling to honor their own failures. read more

Ordered a laptop online with the next day delivery, the VISA charge appeared as Richfield, MN. The laptop was not delivered, and no specific delivery day was promised. As I needed the laptop, I bought a similar one at a local Best Buy store in CA two days later. Excellent service there. For the next three days I tried to cancel the order, which I am entitled to by law, calling Best Buy, but my requests were denied. Now Best Buy wants to deliver the laptop two weeks later than initially promised! What kind of bite-and-switch business is this! I have called VISA. Never again. Buyers beware. read more

October, 2022 I purchased: 55" Samsung OLED Smart TV I am a Best Buy Total Member so my warranty was for 24 month. As of Friday, the TV will not turn on after two years of fabulous TV watching. This was the most expensive TV I have ever bought - and then it breaks four months after the warranty expired ... crazy. I am a Best Buy Total Member and have been shopping at Best Buy since the late 80's. So, you can imagine my disappointment. When looking for a new TV last week at the Richfield store, the representative (Sam B) told me to buy a Sony next time. read more

I bought a 65" Sony A75L tv that was on clearance for $899 on Dec 30, 2025. It is now Jan 8. I hadn't received any order updates so I went to the app and checked. It said the order was ready for pickup at the Bloomington, MN warehouse not far from their headquarters. I arrived at the pickup area at the headquarters. I was a small area with a pickup window. There was one other gentleman waiting. I asked if he had buzzed for service an he said he had. A worker left the office area and entered the customer area and started apologizing that though they had 3 TVs like the one he had ordered they were spoken for and he could not get one. He explained that his order in the app said it was ready for pickup and he'd driven 45minutes to pickup. He also call the service number for the warehouse and showed the employee that it was just an answering machine. He said he was trying to call to confirm but no answer. The employee stated he was sorry but there was nothing he could do. He stated that Best Buy was having a lot of similar issues lately. A worker came the pickup window to provide me service. I showed my order number he looked it up and said he was sorry but I was picking up the same tv as the other person and that is was not available. That night I received an email from Best Buy stating my ordered was delayed and they'd try to give an update in a couple days and that if the order could not be fulfilled by 1/20 they would cancel it. I texted there customer service and the guy danced about. He said he could put me in contact with sales person to line me up with a different TV (of course not on clearance). I called again today and asked if this could be escalated. They said yes and then dropped the call. Bottom line: Go to Costco or other and not scheming BB for you TV. read more

Best Buy is rock bottom now. I bought a Roku Streaming Stick that never worked correctly. It's only 2 months old. Called them telling the remote has never worked properly. The CS person probably overseas name Joshna transfered me to the department to help me after spending 20 minutes with him and they never picked up. I waited 1 hour and then finally hung up. Then I get another person after calling again named Krishna and she tells me I have to take my 2 month old Roku remote to Geek Squad and have them look at it. Are you kidding. A 48.00 Streaming Stick and I have to take off for that. This store has no customer service at all. I'm filing a complaint with the Federal Trade Comission and BBB. Never buying at Best Buy again. Stay away from this palce unless you like getting ripped off! Went to Target and bought another one. They have tons of negative reviews on the internet. read more

Best Buy has fraudulent activity on our account. I called within 2 hours of the transaction to alert them. They refused to work without a police report, even though I'm in another state. I have then my name,my phone number, the time of the transaction, the amount. they couldn't help me because i didn't have the order number of a purchase I didn't make. They agreed I've never bought anything online from them before, but they refused to help about this $741.99 purchase i didn't make. This is a pretty good indicator that their online system is not robust or safe. They are interested primarily on making money, even if it's in a dishonest fashion read more

I ordered a soundbar along with a TV to be delivered to my apartment. They delivered the soundbar a day early which caused me to miss it. Instead of sending it the next day with the TV (which I called and asked to be done and was reassured by the customer support line would be done) it did not arrive, and they were to refund my transaction. I ended up in what we all have experienced as the customer service support line hell. I was fed false information on numerous occasions. When asked to speak with a supervisor I was hung up on twice. When asked to file a formal complaint I was told that no such process exists. This was by far the worst customer service experience I have had and all over what should have been a simple transaction and delivery. I even offered to forgo the delivery and retrieve the product myself seeing as they already had my funds. I am shocked that such a large corporation runs their customer service in such an inefficient, unprofessional, and frankly insulting manner. I recommend avoiding even the simplest of transactions with this business, you have no idea the headache that awaits when you try to resolve it. 0/5 stars. read more

If I could give negative 25 stars, would be too generous. Best Buy FAILS to fulfill Purchased a set Washer and Dryer with a 5 year protection agreement. BestBuy will not honor the agreement to repair Dryer because they say it is not repairable. The Executive Resolution Specialist Carlos told me wrong part and I called him out on it. Carlos then tells me that part is on back order and unit is not repairable because of this. I contacted Maytag, part is available but Best Buy refuses to repair, even though they were paid for the 5 year protection. Now we have a much SMALLER DRYER that doesn't match our washer. We had the XL Washer and the XL Dryer to match (8.8 cu ft) Not happy about being mislead and lied to about this issue. I asked why they couldn't order the factory part that was in stock from Maytag and was never given a straight answer. Now, we are stuck with a dryer that we do not want because it doesn't match due to Best Buy's inability to fulfill the contract so we could get our dryer repaired. Size difference is ridiculous!!!!!! I will not go back to Best Buy. They are not a company that I would even consider doing business with again. BUYERS BEWARE. If I could rate a negative 25 stars that would be too good. BestBuy flat out lied to me and I find it hard to do business with someone that can't tell the truth or honor the repair part of a purchased plan. read more

Best Buy - Richfield - Electronics Near Me - Richfield, Minnesota

NO STARS. I believe I have uncovered a very serious Best Buy/Citi Bank customer credit card fraud, and a COMPANY POLICY/pattern that seems to be systematically in place, unilaterally attacking senior citizens, minorities, and non-profit organizations. I have believable proof. On 09-24-2021 I cancelled and closed my Best Buy credit card account paying off all remaining charges on that day. (I WAS TOLD I COULD NOT CANCEL MY CARD UNTIL THE BALANCE WAS PAID.) I told them I was disgusted with Best Buy/Citi Bank business practices and wanted to cancel my Best Buy credit card. Over the telephone I was given the "Cancellation Conformation ID number:269733076 on that same day. I WAS SUSPICIOUS OF THIS CANCELLATION. So I called back (the next day) to verify my cancellation, and was given the exact same cancellation ID number:269733076 On 12-03-2022, (today), I was alerted by Experian/Trans Union that my credit report number has been lowered due to pending LATE charges with the same Best Buy credit card number that I cancelled and paid off over a year ago. (09-24-2021) When I called Best Buy for an explanation, the customer service representative stated that there was NO RECORD of my cancellation. When I gave him the "Cancellation ID Number", and stated that there have been absolutely no purchases on that card since 09-24-2921, he pretended to not know what I was talking about, stating that he does not have "any record" of the cancellation ID number. I then I asked if Best Buy even gives cancellation numbers when a customer cancels a credit card? He wouldn't answer the question. Thus, I believe that when a customer is disgusted with the business practices of Best Buy/Citi Bank, they will not cancel your card per your request, Then continue to apply FRAUDULENT charges and late fees to a credit card that was cancelled over 1 year ago. Since 2004 I was always suspicious of Best Buy. When I was a customer, I was "never" sent a letter or an email letting me know when my bill was due. I always had to check my bill online periodically to see when it was due. And every time I tried to check the bill online, there was always a problem signing into the Website. (Website down, Try again, Wrong password, etc.). I would finally have to call Best Buy to make a payment. And every time my bill was due, I paid it off completely. I believe that the Best Buy algorithms, (or whatever), calculate which of their customers pay off their bills "on time", then intentionally don't send a bill or an email to those customers in order to collect "late fees", etc. I believe that Best Buy/Citi Bank intentionally makes it difficult to make your payment and/or cancel your card. Thus reward their company with late fees, etc. Who would I contact about this criminal, fraudulent behavior. Please..? read more

Best Buy - Richfield - DO NOT GET A Best Buy CREDIT CARD!!! - Electronics Near Me - Richfield, Minnesota

This review has to do with Best Buy Warranty and customer service. Purchased a Bosch Diswasher model # SHXM65Z55N , on 8/16/2020, purchased extra warranty ( 5 years extended) as well on same date. Delivered 8/27/20. Called Warranty department due to kept getting an error and would stop during washing . Technician, Martree Harper or Harper Martree initially came out on 1/15/24. He stated it needs a new drain pump.it also needs a new control board, since it's a hit and miss when some cycles work. I spoke to him a couple of days later and he stated to me that he put in order for control board and it would not be here until March 2, 2024. The drain pump came in but not the control board. He stated since the part would not be here until 3/2/24, that he would put a request for a new dishwasher. The following are the dates that were texted to me, for technician ( Harper Martree) to come out: (2024) 1/15 initially came out 1/22, 1/25, 1/31, 2/7, now another one for 2/12. On two separate phone calls Harper stated he put in request for new dishwasher since part would not arrive for over a month. He said I would get a new dishwasher or a gift card to buy a new dishwasher. Well he lied! Called customer service this afternoon and spoke to a lady named Bea. She would not put a supervisor nor a manager on the line. She said they were in meetings. I asked for the names of her Supervisor, she refused to give it to me. All she kept repeating was, " I apologize, I understand..." Evidently , Bea and the entire customer service (Managers, supervisors and representatives) are waiting for my extra warranty that I paid extra for,to run out. Bea stated that Harper only put in 1 request for a new dishwasher since part is taking over 1 month to arrive. Bea stated Harper put in request on 2/7/24 (yesterday) at 6:58pm, and was immediately denied at 7pm... 2 minutes later. I don't believe anyone from customer service. Hopefully a manager from the Corporate office for Best Buy will see this and RECTIFY my situation! I am at the point of contacting the news channels with consumer complaint assistance. read more

Best Buy - Richfield - Corporate office - Electronics Near Me - Richfield, Minnesota

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I'm disappointed this is Best Buys flagship store and the employees suck this bad. They fall nothing short of incompetent.they ignore people and disregard duties. read more

This is the new age American company. Best Buy sells you an item and it gets lost in shipping, then you can't talk to anyone in America. America. Your phone calls go through India. Call after call they all go to India. Typical company that does not love America, only American money. That Corie Barry never has to talk to India. I've had to call several times over the past week. Why don't you employ Americans who answer your phones? I should not have had to file a dispute with my credit card company over this. read more

The average two star rating for this store seems about right. It's my understanding that Best Buy is in difficulty and I think I see one reason. This store is near their headquarters and I would think would be their flagship store but it is certainly lacking. When I go to a brick and mortar store these days rather than online it is because I am seeking advice and/or want to compare similar products. This morning I needed a small blue tooth speaker for my iPhone. I found many options online- enough to leave me confused. I decided to drop by Best Buy to look at some alternatives. When I arrived the greeter asked me what I wanted and when I told him he seemed totally at a loss. Finally he checked with someone and sent me to the the appropriate location in the store. There was a large group of Best Buy employees talking with one another and they seemed displeased to be disturbed by a paying customer. Finally one of the group disengaged and came over to "help" me. I described what I was looking for and he handed me a small Sony and said this is it. I had hoped for a little more sales man ship and a few alternatives but he was eager to get back to his group. I paid and left. I got what I came for but I might as well have ordered randomly on line. Best Buy should realize that people come to stores for service and for knowledgable assistance. Also it is bad management to allow sales employees to congregate in large groups and ignore customers. I am not too optimistic about Best Buy''s future. read more

I bought a Samsung TV that caught fire. Geek Squad agents verified and upon a followup call to customer service the agent said he would junk it out and arrange for it to be returned. He said I would receive a full refund. After SEVERAL phone calls including with leadership Best Buy has refused to return my money; even though they arranged for and picked up my TV as a return. Best Buy has made so many mistakes and then refuses to recognize the problems they have caused and make the situation right. The majority of the customer service agents lack any real knowledge on how to solve an issue and instead give you the runaround and flat out lie. You would be much better off if you purchase your electronics from BH Photo. read more

We had a very helpful sales person came up to us while we were in the car stereo aisle and educate us on the differences in stereos. He also educated us on this tv speaker thing my son wanted and we were even able to hear the differences between models at a little sample bar. The checkout process took quite a long time (30 min?) because we had to schedule a install appointment for the free install, and the "free installation" additional materials brought the $300 stereo up to $580. Then the earliest install date was Jan 21st, over two months from purchase. But we did install the TV speaker and it does make a big difference. We'll have to wait to see how well our new stereo does. read more

While I have been helped by some great employees here, I have also been stymied by team members who could charitably be described as less than adequate and perhaps even challenged. Unfortunately the less than average employees manage to destroy any of the better experiences by way of not just incompetence, but remarkable ignorance. Sadly, they lack the foresight to consult their managers who might otherwise ameliorate the frustrations and time wasted by way of their refusal to admit they don't know what they're taking about. Look forward to squandering your valuable time. read more

What a difference eleven years can make. Two CEOs later and Best Buy has risen from shame to become a darling of the retail world. This location was once a miserable place to shop. Today it's a joy. Staff training is exceptional; products are readily available; online ordering and pickup are a snap, and you can't beat their prices. Or rather, they guarantee you won't beat their prices. Kudos on the turnaround! read more

The salesman with the forearm tattoo and the black wedding ring kept interrupting my spouse and I when we were trying to make a decision. Clearly they are paid off commission or just have no manners. Either way, they lost out on a sale and we will not be back. read more

I am giving this store a four-star rating because it's the first time I've ever been in a Best Buy and NO ONE TRIED TO TALK TO ME! I really hate it when someone asks me if I need help, when I haven't sought it out. I do know how to ask, so leaving me alone to peruse is in everyone's best interest. Now, I also don't shop here in general. My beau loves them and so we stopped in since we were nearby. He's always looking for CDs and movies. He was very happy with their selection and was also glad that no one bothered us. I'd not actually been in this store, as I used to live near the one in West St. Paul. The store is clean and bright and has a good layout. We got a little discombobulated looking for the checkouts, as their tech section is at the front/center of the store. Looking to our right, we saw the checkout area and were quickly helped by a nice young man. Since we find ourselves in Richfield more these days, I'm sure that we'll be back. read more

Summary: nice store but rep was clearly (un)consciously sexist and/or racist (05/22/21 19:51 CDT, Best Buy #281 in-store purchase ending in 052221) Pros: Nice selection of goods, Covid-19 safety precautions are good, and staff was attentive Con: I visited the store with a male (important detail) partner to get a new Nintendo Switch and a couple of games for me. We were dressed for the hot weather, my partner in a t-shirt and shorts, me in a tank and shorts. The associate almost exclusively made eye contact with and addressed my partner when asking about the specifics of the purchase. Overall, the perception on the associate's end seemed to be that I did not have a voice in the specifics of the purchase, as the console and games would not be for me and/or paid for by me. Sensing this as time went on, I'd cut in politely each time to answer the questions. Examples of questions: (1) What color/edition Switch do you want? [Answer, from me: I'd like black.] (2) What games do you want? [Answer, from me: Not sure yet.] (3) Do you need time to decide on games? [Answer, from me: Yes.] The associate did not take the hint, even though my partner wasn't speaking over me or meaningfully participating in answering the associate's questions. As my partner and I eventually approached the electronics check-out desk, the associate looked back at my partner and asked "What accessories do you need? Do you need extra controllers?" At this point I'm pissed, as it was very obvious (1) that the associate assumed *again* my partner was the one who'd want and/or pay for the goods, and (2) my efforts to gently correct the associate were lost on them. I firmly told the associate, "I'M (strong emphasis), the one buying the console and games." At this point, it seemed that he finally realized what had happened and was visibly flustered, almost exclusively making nervous eye contact with me as things were rung up and payment was made. I stifled the urge -- that is socially hard-coded into women, especially those of color -- to apologize for calling him out on not treating me with respect, after multiple gentle correction efforts. The $500+ purchase was completed and my partner and I left. Best Buy needs to educate/correct its employees on matters of (un)conscious bias. I'm also Black and my partner is white; so that may have contributed to the lack of respect I was given until I forcefully corrected the associate. The associate very obviously assuming multiple times that a Black woman in a cute tank and shorts couldn't possibly be the one wanting and/or paying for the games left a bad taste in my mouth that will certainly keep me from giving this store further business or referring people I know to visit it. Note: If you do not believe this interaction was sexist and it is/can be systemic in certain spaces, Google the following, "gender discrimination gaming store" and/or "gender discrimination buying cars", and you will find high-quality peer-reviewed research and also articles with salient anecdotes. Same goes for race. Examples: (1) Gamer Girls: Navigating a Subculture of Gender Inequality: https://ecommons.luc.edu/cgi/viewcontent.cgi?article=1170&context=business_facpubs (2) Race and Gender Discrimination in Bargaining for a New Car: https://inequality.stanford.edu/sites/default/files/media/_media/pdf/Reference%20Media/Ayres_Siegelman_1995_Discrimination.pdf read more

Best Buy - Richfield - Some goods purchased and my attire that day - Electronics Near Me - Richfield, Minnesota

Now I have nothing against burning CD-R's nor do I care what people do prior to or after leaving an elevator BUT my visit to this Best Buy branch is not burned to a disk...it's burned into my memory and I don't think I'll ever recover. A tall caucasian gentleman, I want to say "Rick" or "Rob" but I may be mistaken. Asked me, when I told him I needed a de-humidifier: "True or false: You are full of excuses?" This was his response to me asking if my barometric pressure had any bearing on the device and if altitude above or below sea-level affected the overall discourse of the device. I did end up purchasing the device and, it WAS defective but another employee exchanged it for another one that, so far, not only works but handles my barometers and is 100% leading the charge in my humidifying read more

Went in today to buy a dishwasher, Nate G. was my consultant. Basically I knew what I wanted when I went in and he made it happen. Had good knowledge of Best Buy's new TOTAL TECH which is their new plan. enjoyed my time with him, confident of my purchase. I will be getting my new dishwasher installed soon! read more

I would give them less than a 1 if possible. I had a question for one of the stores and was informed rudely by their call center that customers can't call the stores to ask questions, if I want to talk to a store I have to actually drive to that location. Worst customer service of any company I have ever dealt with. When I called the customer care line back was hung up when I asked to speak to a supervisor. Another reason not to shop at Best Buy. read more

Best Buy online order DO NOT BUY - Up until now, I was very satisfied with Best Buy. I've bought many products from them everything from smart watches to speakers, laptops, etc. However, they have screwed me tremendously. I recently placed 2 separate pre-orders through them for The Child 11 inch plush. Now, this is a hot item because of its popularity. I was planning to give these to my baby cousins. Where it went terribly wrong...first, I receive an email that there was a delay. Fine. This can happen. No worries. Then, they email me weeks later that the delay email was sent by error and it will be sent by the original delivery date. Good news. Then, I get an email that both my orders were cancelled for no reason. Keep in mind that I placed my orders about ~5 months ago and only now do I hear about the cancellation. Given the demand of this product, it is now sold out everywhere, in which back when I placed the order, I could've ordered it elsewhere while available. Now, Best Buy screwed me big time. Insult to injury, I just received another email that the cancellation was made by error and I can reorder the products through a link. I click the link and it says the product is sold out. How does a company your size not exactly know the quantity of how much your customers can order and you joke and tease by back and forth emails, which in the end you say, "thanks for pre-ordering with us almost half a year ago, we can't match the demand so we'll cancel your order for a full refund. No harm, right? Whom would've received your present doesn't want it or need to get it right?". Good job Best Buy. ABSOLUTELY TERRIBLE, BEST BUY IS AN ABSOLUTE JOKE AND TEASING TO AN ALREADY WORST EXPERIENCE. I WILL NEVER BUY FROM BEST BUY AGAIN. DO NOT GO THROUGH THEM FOR ANYTHING. This won't be the last time they do this. Go buy on AMAZON as they'll actually commit to your order. read more

I dropped my phone on Saturday night and cracked my screen terribly. My heart sank. It landed on tile and just shattered. It ruined my whole night. I didn't know what to do. It had never happened to me before. I don't have a very new phone; just an iphone 6S which I got as a refurb from Amazon like a little over a year ago. No insurance. I had to get my phone fixed. I was sick about it! I went online late Saturday night because although I could buy another refurb for $208 + tax on Amazon, I really did not want to buy another 6. I thought I could have the screen repaired and heard that it costs somewhere between 109-129/repair. So I made myself an appointment at the nearest certified retailed who happened to be the Geek Squad team at Best Buy in Richfield. I was able to get in at 3:40pm. I arrived and as soon as a sales assoc saw someone in line, then stepped up to help me. I told them what I was there for, ashamedly. They sat me down and commended me for both backing up my phone, as well as filling out my name and address on the Surface correctly (lol) which I thought was funny, but I can imagine that a lot of people either don't read the instructions or pay attention so it was nice. I was disappointed when I heard that the price was going to be $149 because I thought it said $129 on-line. But I was there and was already committed so I said go ahead and went through with it. He said come back in an hour and it would be ready. I returned in an hour. I was again helped right away and my phone was ready to go. It looked just fine - no longer a cracked screen and I played around with it a minute until I was satisfied. He gave me a 90 day guarantee on the work and sent me on my merry way. I will never speak of it again but I highly recommend this process if you want to spend $150. The least painless way :) read more

Terrible customer service. Been a loyal customer for many years, both personally and for my business. Unfortunately, when they make a mistake, they do not take accountability for it. Online customer service just echoes that they can't do anything. Nobody has any power and they Clearly do not value their customers. It's very disappointing I've wasted tons of time on phone with representatives, and have never been truly satisfied with any experience I've had. read more

To say I am disgusted with the customer service and lack of helpful individuals at Best Buy is a tremendous understatement. NO ONE knows what is going on or how to do their job. All I am doing is ordering a simple gas washer/dryer unit. When I first ordered, I scheduled it for a specific day. Then two days later I get a notification that it is coming on a different day. Then I called to complain about it and no one could help aside from rescheduling which I did. 3 TIMES I asked the agent if he is sure that the delivery people can also install the unit, and that it is the same team. He said 3 times "YES." Now my appliance is being delivered tomorrow between 11 and 1am....but the installers are coming between 9 and 12. How does that work!?!?! Just called and the supervisor out of the Midwest named Regina W. who was useless. I have a family with a 4 month old living there with no washer/dryer and BB has already delayed this by a week. read more

Poor Customer Service and not following through. Beware of Simon in appliances. Mr. xxx, I am truly sorry that we could not fulfill on our half of this dishwasher and had two attempts of delivery and both were damaged. What I can do for you is set up that return for you and get that one picked up so you can receive your refund along with a $50 gift card in hopes that in the future you give us another chance. read more

Always get great service and inventory is stocked up at this location. High end TV/Audio department here as well.

I was looking for a smart TV - I never had one, and really didn't know what they did. I went to the Richfield store and met Luke Ellingson. I told him I'm not here to purchase anything yet, but I just wanted some education. He clearly explained what a smart TV is and does, and learned to understand my needs. He showed me several models - not the most expensive, rather the models that fit my needs. He was great. A few weeks later, I was ready to purchase, I reached out to Luke, who met me at the store, talked through my ideas and purchase, and now I have my 1st smart TV hanging on my wall - and I'm super pleased with it. Luke did an amazing job, and I would absolutely purchase another TV from him (if I needed one) read more

Corporate review ... Best Buy is going downhill fast. They no longer offer a customer service e-mail option or even chat. Calling their customer service number requires a long wait and patience as you are transferred from agent to agent. Almost every call is disconnected at one point and then you have to start over. In store stock has diminished greatly. I can order a laptop from Amazon and have it tomorrow but Best Buy takes a week? They also stopped carrying parts; i.e. laptop batteries. Elite and Elite Plus programs downgraded. No real benefits anymore. read more

Terrible customer service, I was charged here for a product that I did not authorize. I tried contacting the store and the corporate office, but was only left on hold for hours. Everyone I spoke too just kept transferring me over and over. This store doesn't check your ID for purchases and lets people steal from others. Best Buy is going down the drain for service. read more

I recently purchased an induction oven from Best Buy Richfield. We chatted with the sales person about the need for 220 power as our old range was gas. We scheduled that 220 install for 2 days before the oven was to come. When the Best Buy crew came they laughed seeing it was a gas range. They said "this happens all the time...it happened yesterday...they don't check if it's gas". They were unable to install it. We called the Best Buy customer service and rescheduled for the following week. That crew then came out. They could not install the oven. So I had three men in my house looking at their phones trying to google how to do this as they kept tripping the breaker. They left with a shoulder shrug saying they couldn't do anything else. This is 2 days before Thanksgiving with people coming into town. We called the original 220 electrician back who came by quickly and laughed at what Best Buy had tried to do. They were hooking the ground and neutral incorrectly. They fixed it in a matter of minutes. I was then charged $286.50 (rightfully so) by the electrician who came back to fix this. I sent that bill to Best Buy. When I tried to call the number of the card for the salesperson I ended up back on customer service who told me the stores are "currently not taking direct calls"? For over a week I played a ridiculous game of calling the 888 number only to explain my story over and over. The staff at the Richfield store were of no help and pawned it off on customer service as "there is nothing we can do from this end". I was finally contacted by someone at Best Buy who offered "to meet me halfway". Best Buy tried to come out twice and failed both times and they are going "meet me halfway" with $140? Who in their right mind doesn't make good on this mistake and huge hassle! Don't ever use their installation services. It's amateur and Best Buy will not take responsibility for the error. read more