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    Best Buy - Richfield

    2.0 (121 reviews)
    ModerateElectronics
    Closed 10:00 am - 8:00 pm
    Updated 3 months ago

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    If I could give negative 25 stars, would be too generous. Best Buy FAILS to fulfill Purchased a set Washer and Dryer with a 5 year protection agreement. BestBuy will not honor the agreement to repair Dryer because they say it is not repairable. The Executive Resolution Specialist Carlos told me wrong part and I called him out on it. Carlos then tells me that part is on back order and unit is not repairable because of this. I contacted Maytag, part is available but Best Buy refuses to repair, even though they were paid for the 5 year protection. Now we have a much SMALLER DRYER that doesn't match our washer. We had the XL Washer and the XL Dryer to match (8.8 cu ft) Not happy about being mislead and lied to about this issue. I asked why they couldn't order the factory part that was in stock from Maytag and was never given a straight answer. Now, we are stuck with a dryer that we do not want because it doesn't match due to Best Buy's inability to fulfill the contract so we could get our dryer repaired. Size difference is ridiculous!!!!!! I will not go back to Best Buy. They are not a company that I would even consider doing business with again. BUYERS BEWARE. If I could rate a negative 25 stars that would be too good. BestBuy flat out lied to me and I find it hard to do business with someone that can't tell the truth or honor the repair part of a purchased plan.

    DO NOT GET A Best Buy CREDIT CARD!!!
    Charles E.

    NO STARS. I believe I have uncovered a very serious Best Buy/Citi Bank customer credit card fraud, and a COMPANY POLICY/pattern that seems to be systematically in place, unilaterally attacking senior citizens, minorities, and non-profit organizations. I have believable proof. On 09-24-2021 I cancelled and closed my Best Buy credit card account paying off all remaining charges on that day. (I WAS TOLD I COULD NOT CANCEL MY CARD UNTIL THE BALANCE WAS PAID.) I told them I was disgusted with Best Buy/Citi Bank business practices and wanted to cancel my Best Buy credit card. Over the telephone I was given the "Cancellation Conformation ID number:269733076 on that same day. I WAS SUSPICIOUS OF THIS CANCELLATION. So I called back (the next day) to verify my cancellation, and was given the exact same cancellation ID number:269733076 On 12-03-2022, (today), I was alerted by Experian/Trans Union that my credit report number has been lowered due to pending LATE charges with the same Best Buy credit card number that I cancelled and paid off over a year ago. (09-24-2021) When I called Best Buy for an explanation, the customer service representative stated that there was NO RECORD of my cancellation. When I gave him the "Cancellation ID Number", and stated that there have been absolutely no purchases on that card since 09-24-2921, he pretended to not know what I was talking about, stating that he does not have "any record" of the cancellation ID number. I then I asked if Best Buy even gives cancellation numbers when a customer cancels a credit card? He wouldn't answer the question. Thus, I believe that when a customer is disgusted with the business practices of Best Buy/Citi Bank, they will not cancel your card per your request, Then continue to apply FRAUDULENT charges and late fees to a credit card that was cancelled over 1 year ago. Since 2004 I was always suspicious of Best Buy. When I was a customer, I was "never" sent a letter or an email letting me know when my bill was due. I always had to check my bill online periodically to see when it was due. And every time I tried to check the bill online, there was always a problem signing into the Website. (Website down, Try again, Wrong password, etc.). I would finally have to call Best Buy to make a payment. And every time my bill was due, I paid it off completely. I believe that the Best Buy algorithms, (or whatever), calculate which of their customers pay off their bills "on time", then intentionally don't send a bill or an email to those customers in order to collect "late fees", etc. I believe that Best Buy/Citi Bank intentionally makes it difficult to make your payment and/or cancel your card. Thus reward their company with late fees, etc. Who would I contact about this criminal, fraudulent behavior. Please..?

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    Always get great service and inventory is stocked up at this location. High end TV/Audio department here as well.

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    Page 1 of 4

    Ask the Community - Best Buy - Richfield

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    Review Highlights - Best Buy - Richfield

    Another manager, Eric Link, stopped by to see if we needed anything else as he has helped us with many previous purchases.

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    Micro Center

    Micro Center

    3.2
    (240 reviews)
    5.8 mi
    $$

    Great employees all around who treat every customer with thoughtfulness. I have been here many…read moretimes but brought my kid for his first PC build consultation and was blown away by the attention and thoughtfulness from everyone. Alex in the PC zone treated my kiddo as an adult customer and talked through considerations and tradeoffs he should consider in building a PC; Noah in the scheeduling center walked him through the process and explained what he should expect and what he needs to consider as a responsible PC owner; Connor in the service department was clear with him on his responsibilities and what he may need to troubleshoot or watch out for as a PC owner. A great store with an all star staff.

    The sales staff were very nice, however I have a few bones to pick with this store…read more 1. Online and in store, the product that I was looking for was not there. The lovely sales associate did escalate this problem to their manager and their online inventory was fixed. I very thankful for her help but it would have been nice if it was actually there. 2. There is no cart return outside. It's a pain to bring the cart all the way back in store with a child after loading the car, especially in the winter. 3. Many of the customers need to shower more than once a week, and should consider putting on deodorant. Many of them physically STANK. Basic hygiene is lacking for a handful of their customers. Maybe buy PC and get a free degree? Maybe a reward system would be nice to encourage healthy habits.

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    Same as the other picture just a different angle
    Same as the other picture just a different angle
    Micro Center
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    Outside view
    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.3
    (20 reviews)
    0.2 mi

    This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

    Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Best Buy - Richfield - electronics - Updated July 2026

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