I stopped by the Geek Squad at the Best Buy in Riverside because I wanted to have my computer cleaned out. I thought it might need maintenance, but Justin took the time to inspect it and let me know it was actually in great shape. All it needed was a quick physical cleaning to blow out the dust. Instead of trying to sell me something I didn't need, Justin cleaned it up for free and had me back on my way in about 10 minutes. That kind of honesty and customer service is hard to find these days. Justin, thank you for your professionalism, integrity, and kindness. You've definitely earned my trust, and I'll be coming back to this Geek Squad for any future computer needs. Highly recommend! read more

Best Buy - My pc cleaned - Appliances Near Me - Riverside, California

this location is a JOKE!!!!! and the superior josh is a rude inconsiderate jerk who should be fired!!!! i bought a tv from them and spent over $2,000 and decided i needed a bigger one. i went to try and return it and he refused to return it to me because it was missing a part that i never received to begin with!! he claims that he can't return an "incomplete" item yet they literally SELL incomplete items on their website. he proceeds to tell me that i can contact samsung to see if they can send me the missing part as if they aren't the ones who sold me the tv with the part missing to begin with... i'm pretty sure he's racist and that's probably why i received the kind of service i did today. i will be taking this up with corporate an reporting him along with this store location. UPDATE: i went to a different best buy location and i was able to return my tv for a FULL REFUND. they didn't give me any issues with the return an didn't ask about the missing part whatsoever! they saw that the tv was in brand new condition and returned it. that goes to show that this location is clearly just problematic and they hire rude people who have no customer service skills at all. AVOID GOING TO THIS LOCATION! save yourself the trouble and just visit a different store all together. read more

My mom got rear view camera put in... The Geek Squad / Tech guy... they were so helpful with me ordering a right parts and put the camera in the car. Very clean work and explained how to use it. Very professional, kind and patient! read more

I purchased a car stereo recommended by Best Buy for my daughter's Christmas present. We paid about as much to Best Buy for the installation as we did for the stereo, closing out the whole "fiasco" for over $800. My daughter has a modest Toyota Camry, so this was a big deal to her. Well! Best Buy Fucked us with a dick the size of an elephant trunk. They split her dash board into pieces. We taped it back together and put a dash cover over it, because the stereo worked and I was trying so hard to gift her something that would bless her. I started this process in November to get it done before the holiday. The install didn't last a month. We brought it back to Best Buy and they claim it's Pioneers fault. They want us to uninstall the stereo and mail it to Pioneer for warranty. Then they want us to pay for a reinstall? This from the idiots who broke her dash and claimed no responsibility? I think it would be more honest, more integrity if they just simply robbed me with a weapon. At least the thief is willing to admit they are corrupt! Bastards! read more

Best Buy - The way this company treated my family, it's a good thing I don't live nearby. - Appliances Near Me - Riverside, California

I came in to purchase a Magic Keyboard for an iPad 13 Pro. Alexis made the transaction incredibly easy and overall there were 0 hiccups on their end. He walked me through some of the features and even let me see the product before leaving the store (open box). I appreciate the help of others as well that guided me towards the right area. Overall such a fantastic experience! Highly recommend. Also, the open box concept is such a cool tool that allows customers to save a pretty penny! read more

I don't know how this location is still in business I get out of the car and before I make it to the store, not one but two different people begged me for money. One of them was at my car door and I've been car jacked before so that didn't make me comfortable. The second one was as I was walking in and I honestly think the two guys were together anyways now they have parking lot security, but he's leaning against the wall looking at his phone. He's not walking around or doing anything useful. Then I walk inside the store and there's another security guard with a bulletproof vest and he's looking at his phone too. I actually look forward to a day when if you're at work, your cell phone has to go into a locker like mine did when I worked somewhere that paid me crap money per hour that you can now make a minimum wage but anyways, nobody works anymore I came here to complain because I returned a ring camera that I paid $99 for and they gave me a total of $74 credit to buy another ring camera I even had to show the geek squad guy how to open the ring camera and that's fine because I didn't own them before I started working on these But overall, I leave annoyed And this is why people shop at Amazon or Costco more than Best Buy now Or at least my family We used to love Best Buy But I guess it was decades ago read more

Got a TV here a couple days ago, was waiting for my truck standing by my TV I showed the register lady my receipt showing proof it's mine. I then ask the lady if I get help from them to load it or do it myself. Then I hear a loud worker shouting from behind "GO OUTSIDE and we'll push it out for you they'll be here" sounding very aggravated for NO reason when nobody told me any instruction as to leaving the store with my TV, I turned away from her and told the nice lady thank you and walked outside. Super unnecessary and made the store look very bad. read more

Do not go to this location for any type of installation because if you have a problem or a question for the installation department you cannot contact them directly because I was told "you need to come to the store". I asked to speak to a manager " you need to come to the store." Hell Mac Donald's let you speak to a manager. You spend all that money at Best Buy and can't report a problem to a manager by phone. If you're in a situation regarding your dash cam and can't make it to the store you're screwed because nobody will talk to you. This is the first time that I've heard you can't speak to somebody who is in technical support department or a supervisor/manager. Al and Ed's audio installation is a great way to go. Best Buy went down the gutter. They tell you to come inside the store, hell nobody works inside the store because once you walk pass the first door and the Officer speaks. Like Michael Jackson said this is it because nobody else welcomes you, once you get to the middle or back of the store they are in a huddle as if they are playing football. Spend your money where you're welcome. Zero rating read more

Honestly DO NOT GO HERE!!!!! avoid it all costs!!! I literally went in to see if I can exchange my device due to warranty. Gave my card and person information this week. Not even two days later I received a report from Best Buy saying my card was used in Oakland Ca. I haven't used my card since last year and only time I used it was when I went into this Best Buy location. There is definitely something shady going on! They made over 1k in purchases and were dumb enough to Cash App themselves. Police report was done! And will be visiting this location to do a in person compliant on the individual. I have their full name! read more

I would love to give a shout out to Brenda for going above and beyond to help my mother today. We put an order in and it had to be cancelled but she did everything in her power to help my mom and explain everything. Great Employee Best Buy!! Thank you Brenda!!! You're the best. read more

Best Buy - Electronics - Appliances Near Me - Riverside, California

I had some questions about the Insta360 and the GoPro. The guy working here was very helpful in answering all these questions. They had a nice selection on things to choose from here. The prices were a bit high, so I havent bought yet, im considering my options. I felt they took the time and went out of their way to address my concerns. Thank you!! read more

Why is the lady that greets people at the front interrupting the cashier as im asking her a question? Please give her some extra training and teach her some respect. There is no reason for somebody who gets paid to say hi to customers to interrupt a cashier while they're doing their job. It's extremely rude and interrupts the cashier/customer service causing the line to take longer. read more

Walked in was greeted on entry, picked up my online order and walked around. Some sections are low stock inventory. Plenty of parking in the plaza. read more

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My husband and I went into the store with the intention of buying $10,000 in major appliances. We waited about 10 mins but there were no employees in the appliance section. We asked another associate for assistance and they said they'd send someone over. We waited another 10 mins and no one came, so we left. read more

I've never been treated so wrong and talked to you so degrading than I did with my experience trying to pick up a product at Best Buy. Which still I haven't picked up . Went to my car to get ID encountered this incident which is still confusing, stressful and uncomfortable to even think about, I'm still kind of shocked how A employee of any company could be able to act that way and if he's a manager man,, I am not surprised no one wants to go to that store. I wouldn't know if he was or not because they refuse to tell me and then refuse to give a product I paid for. I wouldn't have even been in that store if I wasn't for corporate sending it to that one. . I even said he can just bring it out to my car,, me trying more than him to come to some understanding,. That and I didn't want him to escalate things more than he already did. . So do yourself a favor just get it shipped. I would say pick up but make sure you don't do it at this one. Go to corona they're better, or at least I can say you won't randomly huave a day messed with because someone else is having a bad day. Wonder how that location even stays open. I want to assume that it's good to have for my case a pick up in this area but that can't even be done. Either way, going back today, will update if more happens, good or bad. I can be understanding if it was just a bad day for him. I have them too. But I can say that and recognize it. Seemed egotistic, shouldn't be in customer service if any kind. Other employees looked uncomfortable about it as well. I would like to just make sure it's clear that it was just one person that this encounter was with none of the other people he had around him employee, including the security guards. I didn't have any issue with, they honestly didn't talk at all, some looking away as if they were uncomfortable as well. Also, I am not someone who ever post reviews, good or bad. Why working with corporate they had me get the number there because it told them the store wasn't excepting call! lol I really do not know what else to do but laugh, it's not funny but a really unnecessary and uncomfortable situation all you can do is just that. read more

Pre ordered a Switch only to watch the employees at Best Buy prioritize non pre orders. The people just showing up got in and out and we waited 1 1/2 hours in line. Last time we pre order with Best Buy or use them for electronics. read more

Do not ever get the Membership you can never talk to anyone. It is always a machine you are going to talk to, and you can't go to the store and do anything about your billing because it is Citi bank that handles it and that is such a pain in the Ass that I will never ever buy from them again! They are the worst company I have ever dealt with. Bureaucracy Bureaucracy Bureaucracy Amazion for now on walk in stores are making everything so complicated trying to save the cost of humans working the phones. read more

Went in to purchase AirPods and waited 30 mins just to grab them! Team Members are not friendly. Do not go here.

I will say my hat goes off to Juan AM he works in home theater but Juan took it upon his self to come and help me. I came in to purchase the open in Bose air buds. The gentleman who was suppose to help me in the cellar department took the air buds out the case he rushed me at the register. He didn't give me any information on how to put them on or anything. This is not customer service at all!!!! I've worked in customer service for over 25 years and today I witnessed at Best Buy this was not it !! read more

Hi fam! Went to Best Buy to purchase a washer /dryer and I was pleasantly surprised by the excellent service provided. This made for a wonderful experience even on Black Friday! The guy you wanna go to is Eric in appliances. And his manager Charles. Best shopping experience in a long time. Happy Holidays ! read more

They wouldn't do a return, when the box and receipt was in hand. I was 20 days into the purchase, but I guess the policy was 14 days? How dumb. The selection here is limited. Was told to go through the manufacturer. The service here sucks. This is why people order from Amazon and why they're going out of biz. read more

Supervisor or whatever Nick, horrible person. He doesn't even know how to treat his employees and customers. He made me feel uncomfortable as a customer and won't ever be back again. When I came into the store I was looking for a specific item nothing more nothing less. The kind worker helped me look for it even suggested more. Once she came back her energy was off with his bald headed supervisor behind her. DO NOT GO HERE !!! he's so full of himself just ew. read more

DON'T EVER BUY ANYTHING APPLE OPEN BOX FROM BEST BUY!!!! We bought an Apple Watch SE open box on Sunday off their website. (BLACK FRIDAY IN JULY SALE) We came to pick it up same day, when I get there It was quick & easy. Stephanie was helpful and friendly. Fast forward to when I get home, and we try to connect the watch to my phone. It asked to enter an Apple ID that was not mine. It had to be from the previous owner, that was never removed. So we contact geek squad online because Best Buy was already closed by that time. They say we have to go back to ANY STORE to fix it. We go to the closest Best Buy, long story short, they basically tell us they will not accept it and take the loss for the other store. So we drive to the other store. We tell them the same thing, they say "Oh why don't u just log out ur Apple ID?" If it was that easy I wouldn't have wasted 20 miles of gas(one way) to come in here. So I tell them they are taking the watch back and taking the loss or I'll escalate the issue as this is unacceptable. Esther in a very condescending and rude tone says "Oh how are you going to do that We are not taking any loss!" Gets on the computer for a minute or two, doesn't say a word and walks away leaving us at the counter for 50 minutes without a single update. We had to ask other employees to go back and ask what was going on, and they say Brenda who was the current manager on duty is working on it. Another 40 min go by, when they come out and ask us to show our Apple ID's to confirm the Apple ID doesn't belong to us. Some more time goes by and we finally have a resolution thanks to Brenda, who had tried every tool in her disposal to help rectify this situation. We are incredibly grateful to her, as this would not have ended well if her it weren't for her efforts. Esther was definitely the main issue with this situation as her tone was incredibly rude, condescending, and she was entirely unhelpful. We will have a hard time buying anything from Best Buy again. read more

Firstly, I can never find anyone who wants to help me when I step in to this Best Buy. I walk around while people stare but never offer to help. Same thing this last time and when I finally asked for help, they could not have seemed less thrilled to help me. They gave me the side eye because I was purchasing an expensive item. The guy at the door watched me as I paid and then stopped me to check my receipt. This is why people hate shopping brick and mortar these days. read more

Bought a game that should've came with a free tote bag, but never recieved it. the customer service never mentioned about adding a bag to the cart when purchasing the game as there were no options to add the bag. when i asked regarding it at the store, the employee was very rude. read more

In the day, BB was THE place to see and get new gear. But after online places like New Egg took over, it's kinda a dinosaur. The outside of this store is a little ragged, but inside it's glitzy tech glamour, shiny marketing, clean enough, and lots of BBBBBIGGGG TVs. Plus Pacific Sales is here selling appliances. And what a nice spread of stainless steel baby dolls they got! I still fall in love with new appliances. I guess that's the curse of a baby boomer. read more

Over all Best Buy has went downhill on customer service. I ordered an ink replacement for my printer and they showed on the app that it was available. The app never updated so I called customer service and they said they have it in stock. I drove down and Chris the manager said they don't have it. It may be on a truck but no way to tell. Called customer service to complain and twice they said they couldn't hear me and hung up. Finally filled a complaint and they said absolutely nothing about the service and only said their app is not always correct. I asked if they had the ink in any local store and they said no. And yet the app says available at multiple locations. I canceled the order and waiting for refund. read more

It's a dying store... Use to be great back in the day, but they wouldn't honor a return with receipt, and unopened (3 weeks overdue). I guess they have a two week return policy, which is absurd. The selection is limited, pricing is high. Could probably find better deals online. read more

Horrible place to go! They don't stand by what they sell! Return policy is weak, two weeks? Kinda insane really. Their selection is limited, service completely sucks. No real value here. It's a 90s store tht needs to go bankrupt! read more

The geek squad plan is a scam. They don't know how to fix hardware issues but failed to tell me that before taking my $200 and not giving me a refund. They charged me almost $200 to fix my computer and all they did was run some diagnostic software and said my computer is fine when it's not fine. It won't stay on and is giving me an error code. Probably a graphics card issue but they don't have the knowledge to fix it. read more

Michael in the Apple department was exceptional. He went above and beyond my expectations. He was friendly, funny, & very patient with me. I'm someone who really weighs out my options before making my decision. He was very knowledgeable on all the models and their specs. He helped me make my final decision. I feel happy and confident in my purchase because of him. Thank you, Michael! I will be back because of you! read more

DO NOT SHOP AT THIS LOCATION! The employees are incompetent and don't really seem to care or be interested in helping customer. I was there yesterday (7/1/2025) to upgrade a phone and the employee named Stephanie didn't seem to know what she was doing and couldn't give me an answer as to why my upgrade was having issues even after calling customer service. They made me wipe my phone to trade it in only to end up not upgrading and having to reverse EVERYTHING that they had messed up. Not only that but the employee got me locked out of my account for too many failed attempts to get in because it needed to send me a verification to my phone that they had just have me wiped so I was unable to get it. Also to top it off the mobile employee left me and went to lunch and never came back so I left after wasting my time there. Over alll disappointed with the store and its employees. Honestly the worst service and experience there and I don't ever plan on going back to this location so again please do not shop at this location this store's customer service is terrible read more

Judging by the reviews here, I can see that I'm not the only one that had a negative experience with these folks. It's a shame to see that the usual 30, 60, 90 day policies for returns no longer exist. I ordered a product from these people, and they wouldn't do a return because it exceeded 14 days. The product was brand new, in the box. I had removed it, and it simply didn't work. "Who cares, take it up with the manufacturer". was the response. read more

Horrible service and a limited selection. I would probably buy online from this point forward. The prices are more epensive than online outlets. The selection there isn't that great, and I wasn't happy with the customer service of the place read more

I've been to this Best Buy multiple times. Is any Best Buy worthy of any customer service kudos? I bought a washer, dryer and refrigerator here based off the sales rep starting it was on the city of rivierside's rebate list. I get home after the purchase start filling out paperwork and they weren't on the list, He lied. This last visit today I went in to buy an espresso machine. I was planning on spending a few hundred dollars. The three workers at the home section did not greet or get up to help my wife and I. We stood there for 5 minutes trying to figure out the machines on our own. We left. They were too busy talking and complaining about their jobs. This Best Buy sucks. read more

All the aisles in every store are like this and more out of stock than in stock. Tried asking for help for 20 minutes and everyone just walks by and says they are busy. By far the worst customer service I've experienced in retail. Find a different store to shop at read more

Best Buy - Aisle - Appliances Near Me - Riverside, California

This location is okay but not great when it comes to customer service. It was hard to find assistance regardless of so many employees on shift. I went up to an employee after I was tired of waiting for help and she went to the back/warehouse to get the specific TV I went in for, however she couldn't answer any of my questions. The store seems organized though and fully stocked. read more

Best Buy - Appliances Near Me - Riverside, California

Customer service was trash. The girl helping at the front was nice but the person in charge was rude. Happy customers help keep jobs

I recently came to this location to get an external SD drive for my laptop. The people were friendly, but the one guy that was helping me said "he would be right back" and straight bailed. Didn't come back after 20 minutes of me waiting, I was pretty upset over that. Not sure if he went on break or what. Anyhow, I got what I needed, the price was reasonable. read more

I luv luv luv their tech membership I have received so much value for a small fee. I will not buy my tech anywhere else because gee I can get them on the phone they give me great advice their tech support is great! And I just bought a refrigerator know what my membership helped pay my extended warranty. read more