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    Best Buy Rv

    4.6 (26 reviews)

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    Happy Campers

    Working with Best Buy RV was probably the best experience we've had making a major purchase. It was zero pressure, zero games, and we left feeling great about our purchase. Being that the trailer we purchased was used, they went over a few things and had it ready for us in only a few days. They had taken care of any concerns with the trailer and got us in and out very quickly after going over everything we needed to know to fully enjoy our first tri Thanks for making our decisions easy, and helping us get into a trailer that will be a great fit for us for many years to come. We've already recommended to others and will definitely be back if we're ever in the market down the road for anything new.

    Paul P.

    This summer started looking for a good quality,well maintained trailer for my family. Best Buy was the closest dealer to the house but wasn't aware of the fact that they sold good quality used RVs. Was driving home and they were backing my 2010 Rockwood into the lot. Looked at it next morning. Negotiated a fair price. In my mind at that point their value to me began. They took the time to go over the unit with a fine tooth comb making sure that all the bits and pieces were in great shape. Resealed the roof, put on a new awning and much more. As a consumer I measure the value of companies I do business with by how they handle the problems that inevitably crop up. At the final punch the oven pilot wouldn't light. They needed to order a part. They scheduled a repair and followed up.. Great company. Thanks.

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    Review Highlights - Best Buy Rv

    When we're able to get back to the camping life, we'll definitely be back to Rory's for our next camper!

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    Giant RV

    Giant RV

    3.3
    (479 reviews)

    On May 28th I posted a very negative review about the customer service we received from the sales…read moreteam at Giant RV in Murrieta CA when we purchased our Travel trailer on 04/26. Since things got better and we are now satisfied with the assistance we received from Corporate GM Mike J On Friday June 5th I received a call from Corporate GM Mike. Mike came across my review and decided to call me because no one had made him or any member of management aware or our situation we were dealing with. Immediately Mike apologized for the terrible customer service we were provided at this location and assured he would do whatever it took to make things right. I advised Mike we were going to drive the trailer back to Giant RV's shop in Wildomar and leave it there for them to deal with it. Mike went out and met us there in person and explained he wanted to make sure we redeemed for our experience. Starting with the reimbursement of gas spent from Yuma to Murrieta and the refund of the cover we purchased to protect the trailer from further damage. The trailer was fixed and also delivered to us in Yuma. In addition he added an accessory for our trailer. Mike went above and beyond to make sure we were satisfied. Most importantly what satisfied us the most is that Mike assure me there are new policies in place to make sure no other customer goes ignored and unheard. Especially when purchases are made during a weekend, Mike assures there will always be someone to assist in case of any urgent matter. Thank you Mike, We appreciate we appreciate you assistance and delivery

    I recently posted a negative review regarding my experience with Giant RV in Murrieta. Since then,…read morethe situation has been resolved, and our deposit was returned. I believe it's important to update my review when a business makes things right. While the experience was stressful, I appreciate that the issue was ultimately resolved. Thank you for following through. Says A lot! K. A.

    Giant RV-Wildomar

    Giant RV-Wildomar

    3.2
    (127 reviews)

    I had an outstanding experience at Giant RV in Wildomar, and I especially want to recognize Miguel…read morefor going above and beyond. I had lost every key to my travel trailer and was completely locked out. I was expecting the worst, but Miguel immediately put me at ease. He was professional, knowledgeable, and genuinely cared about helping me. He got me back into my trailer quickly, without damaging anything. It's rare to find someone who combines great technical skills with exceptional customer service. Miguel kept me informed throughout the process, treated me with respect, and made what could have been a stressful situation incredibly easy. If you need RV service or help with a lock issue, I highly recommend asking for Miguel at Giant RV. Honest, friendly, and efficient service like this is hard to find. Thank you again, Miguel!

    We purchased a brand-new 2025 Winnebago Adventurer from Giant RV in December 2025, expecting years…read moreof enjoyable travel and camping. Instead, our brand-new motorhome has spent the majority of its first seven months of ownership in repair facilities, making this one of the most frustrating customer service experiences we've ever had. During more than seven months of ownership, we've only been able to use our motorhome for approximately six weeks. The rest of the time, it has been out of service at either Giant RV's Wildomar service department or a Ford dealership undergoing repairs. Our motorhome is currently at Giant RV, where it has been for three months awaiting warranty repairs. Unfortunately, this isn't the first extended repair visit--it's simply the latest in a long series of mechanical and warranty issues. Since purchasing the coach, we've experienced major problems including: * Transmission failure requiring complete replacement * Brake, rotor, and drum replacement due to reversing issues * Macerator failure that made it impossible to empty the black tank * Refrigerator malfunction * Generator and fuel sensor problems * Holding tank sensor failures that caused the toilet and generator to stop functioning while camping * House battery, relay switch, and battery replacement issues * Interior coach computer displaying inaccurate tank, water, waste, and fuel levels * Additional warranty repairs still awaiting approval and parts While we understand that mechanical problems can happen with any RV, what has been far more disappointing has been Giant RV's customer service. Communication has been extremely poor. We have repeatedly had to leave multiple voicemails just to receive a status update. Numerous messages left for both Dan Vasquez and Service Manager John Meyke went unanswered, and we often had to call several times before receiving any information. On one occasion, after leaving four voicemails over the course of a week, the only response we received was that they were short-staffed and hadn't been able to return our calls. We also emailed Giant RV owner Frankie Baruti in hopes of resolving our concerns, but we have never received a response. Throughout this process, we've received inconsistent explanations regarding warranty approvals, parts availability, and repair timelines. We understand that warranty approvals and parts delays are not always within the dealership's control. However, keeping customers informed, returning phone calls, and providing honest updates absolutely are. Instead of enjoying our new motorhome, we've experienced: * More than seven months of ownership with only about six weeks of actual use * Multiple lengthy repair visits, including the current three-month stay at Giant RV * Numerous canceled camping trips * Monthly RV payments on a coach we rarely get to use * Five months of storage fees * Hundreds of miles driving to repair facilities * Significant fuel and travel expenses * Countless hours spent making phone calls, sending emails, and chasing basic status updates Buying a new RV should be exciting--not exhausting. We genuinely hope Giant RV and Winnebago ultimately resolve these issues because we simply want the reliable motorhome we paid for and the level of customer service that should accompany the purchase of a new RV. Unfortunately, based on our experience, we cannot recommend Giant RV's Wildomar service department. If you're considering purchasing an RV from Giant RV, don't just research the sales process--research the dealership's service department and warranty support as well. The true test of a dealership begins after the sale.

    Best Buy Rv - rv_dealers - Updated August 2026

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