Located in off of Frontage Rd, off I-25 in Southpark Meadows, Best Buy is in a safe part of town in a lively area. I'll admit, I love Best Buy. I have a very expensive home theatre, a bunch of CDs, DVDs, Blu Rays, 4ks, Xbox and Nintendo games along with a Galaxy Fold 4 phone and accessories. I list these products b/c many of them aren't available at Best Buy anymore. With the advent of streaming, Best Buy no longer carries physical media. So, when you stream Toy Story 2 and say "hey, where's that scene with Stinky Pete?" well that's because Disney has altered the movie and unless you have a physical copy your memories are all you have of the scene. Or perhaps you purchased a game on Sony's streaming service, yup you don't own that either. My point is Best Buy isn't there to give you an option to streaming anymore and their floor space has opened up to even more boring and drab "knick knacks" instead of electronic goods. Now I will admit the people are very nice and they have a dedicated checkout line! Trust me, I went to one in SC and they didn't have dedicated cashiers nor registers! At this Best Buy employees are more than willing to help out with questions and they seek you out! I like good customer service, something that has been lost over the years. The floor plan is relatively well planned however they're shrinking a lot of DIY items like wire lengths, and don't have a robust selection of almost anything say like keyboards, mice, you get the point. This seems to be a corporate initiative because I see it at a lot of different stores. I'm to the point now if I really need something and want to go to Best Buy, I'll look it up before first. I mean I'm someone that enjoys browsing but I also like finding what I need for a particular item the store should carry. Now, I've found this Best Buy seems to have stock a lot of items not many other places don't have in stock. When the first Xbox Series X came out, they had it, with 15 to spare. They have the Switch 2 on hand in case you're wanting that product. Therefore, I can say Best Buy will carry a lot of hot products on hand (provided there's not a manufacturing shortage). In Summary, Best Buy is relatively competitive with pricing and will have many desirable products on hand. The people are nice and if you're in a rush they're pretty good about having short lines. However if you're looking for a niche product check online first as their variety isn't what it once was a few years ago. read more

A follow up to my last visit and purchase at this store. I was wanting a dash camera and there were none on the shelves and what displays they had were all I had to go on what they sold. No sales person was around the entire time I was there to give me assistance on what makes one $100 more and various features. I was there for a good 20 minutes looking around for anyone in a Best Buy shirt. There was nobody except up at the cashiers by the front and CS counter. So I went to the cashier at the front of the store to buy the last Ring camera in the store and inquired about the dash cam. The clerk knew nothing but did tell me about the customer buy in program to get discounts on purchases that I'd never heard about. I ordered a dash cam and paid for it as well as the warranty and store buy in. She said it'd be a store pickup and would be ready on Friday. I've never ordered a store pickup item before and wasn't given any details other than show back up at the store. She didn't explain or give me an indication on how this was done. Friday arrived and I show up at the store and as I ironically entered the store, I received an email to say my order had been cancelled and product was returned and sold to another customer. I was furious as it was supposed to be ready for pickup and yet it was returned the day before. The clerk said I can buy another one and do a store pickup. so I repeated it back to him. You want me to buy another one and repeat this process when I've already paid for one that hasn't been refunded? You expect me to come in a third time and be out the $300 twice and still not leave with what I bought? Why was it returned and sold to someone else in 3 days? No answer. Now I'm not one to ask to speak to the manager type but this was outrageous to expect a customer to do. The manager came over and did whatever on his computer and said it'd be mailed to me in a few days and I didn't have to pay twice and come back to the store. The whole experience was one of the worst I've had shopping a higher ticket item here. Gone are the days of a helpful sales staff knowledgeable about their department's products. It's all very questionable why go to the store if you're not going to get assistance? Just order on their website and have it shipped. Don't waste your time going in person. read more

Best Buy Southpark Meadows - Two types of dash cams. - Electronics Near Me - Austin, Texas

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Gave my wife laptop to geek squad trying to get it it fixed. Was a keyboard repair. They sent it out to the service center where it sat for 28 days. They did not complete the repair and sent it back to the store. Well they sent it back with the front of the laptop not even in place, cracks, scratches, screw sockets also cracked. Mouse pad was completely loose. They decided to send it back to the service center where they are to correct the issue they caused. It came back still dented scratches all over some new ones even from the last time. The front panel is actually on however dented in one of the vents on the side to get it back in.... I have now waited another 30- hour for their manager to review my case for "compensation" and only got offered nothing. Got told they are sending out again a month and a half later still nothing. Do not give your computers if you care about it them to geek squad. (They decided to send it out yet again) Also their compensation only applies to in store purchases so if you don't want to get stuck having to buy a new laptop from them avoid this place read more

I arrived at this store to purchase a tripod. Upon arrival I discovered 2 "open box" items. Both were the same product of which I was in need of. However, one of the "open box" items, was literally open on the shelf, with its contents budging out the top. I picked this box up to inspect it, as I suspected foul play from another customer. Again, this box was open prior to me picking it up. A very rude gentleman approached me from behind demanding me to hand over the item. I attempted to explain the situation but his attitude was very demeaning. He threatened to kick me out of the store. Since this purchase was necessary, I decided to step back. DO NOT SHOP HERE. MANAGEMENT IS RUDE THEY DO NOT CARE ABOUT THE CUSTOMERS. THEY SELL BROKEN EQUIPMENT AS LIKE NEW AND USABLE. Gentlemen was "greeter / doorman" on evening of 4/26. Very unprofessional and rude. read more

I went to Best Buy yesterday to buy speakers for my record player. I had the speakers I wanted pulled up and they showed in stock for this store. My partner & I looked for about 8 minutes before we were approached & asked if we needed help. I showed the floor guy the speakers we were looking for and he said... cool! Stay here, I have no idea what that is. I'll be right back. We waited for 20 minutes, he came back and said someone else was looking and they'd be back to check in with us in 5 minutes. Another 20 minutes passed (we felt bad that they were putting in all this effort and wanted to make sure we stayed where they thought we would be!) and we finally just started looking on the other end of the store ourself. I found it in 3 minutes. I grabbed the speakers and walked past the workers "helping us" as they sat at the front desk talking to each other lol. This store is in complete disarray and the workers were unhelpful. read more

I tried to return an item to customer service that was 1 day past the return date but due to weird circumstances. The rude rep at customer service blew me off like it wasn't his problem, I asked him to speak to a manager and he denied me. Order online on Amazon, screw Best Buy! Amazon will let you return things and Best Buy is a dying company for a reason. read more

Ordered a phone battery they said it would take a day or two to come in. Two weeks later nothing. I called after a week and they said they would call. Waited an hour in the store to cancel. Terrible service. Wont come back. read more

Way to ruin Christmas BEST BUY. Please go to a different location I always have problems here and I just went to pick up my daughter laptop and Santa gift and they treated me like a criminal because they had cancelled it and didn't tell me and said they had me on video picking it up. (I bought my mom one two weeks prior) and when I went to just purchase it anyway the price had doubled in the two days it took for me to get it so my daughter was back in school and the manager REFUSED to honor it. TERRIBLE CUSTOMER SERVICE I WILL NEVWR GO BACK. Until my husband comes home to give them a piece of his mind for treating me like that. Despicable. I'm soooo not a Karen just an angry mama who was just treated very poorly for NO GOOD REASON! read more

DO NOT come here for phone repairs. I made a reservation 2-3 days in advance to fix a scratch on my phone/ screen replacement. When i got there I was told they didn't have a screen for my phone and for them to order a new one, I would have to leave my phone there for a fews days until it arrived. I'd highly advise going straight to Apple if you have an iphone read more

Terrible customer experience. I've been using the local best buy stores after signing up for their total tech membership. One of the first products I bought was a Nest Thermostat. They repeatedly don't show for appointments with all day time windows. So I sit at home and wait, but no one shows up. When they came, they broke my AC. I've made two dozen calls to different tech support numbers, been transferred to every department available, called the store and no one called me back, drove all the way back into the store and was promised resolution and a time frame but no one followed up or responded to my subsequent emails when trying to resolve. Easily the worst customer experience I have ever experienced. Now I am paying out of pocket and will need to chase them down for reimbursement. Use Amazon and save the trip. read more

Manager, Estrella, South Park medows Best Buy is an unhelpful useless person. I purchased already not working charger out of the box. not a few hours since opening I am back at the store and they will not accept return and only tell me to call a support line. No other form of assistance offered I had recipes and was within return policy. read more

This review is really about the Ember Temperature Control Coffee Cup. This coffee cups temperature is controlled by a app on your phone' it will keep your coffee hot up to 148 degrees for as long as 80 mins. Down load the app put the phone and cup in pairing mode it connects and you're read to drink coffee of any hot beverage and take you time with it by controlling the cup temperature with you phone. Set the cup in the provided base and it will keep it hot all day. It's a very good buy and I don't think you will not regret it. The cup Is sold in 10oz and 14oz cup sizes there's a travel mug with a car adapter for those on the go. Try it you might like it. read more

Best Buy Southpark Meadows - The must have coffee cup for those who work from home - Electronics Near Me - Austin, Texas

Purchased a television and was not offered a warranty. Went back another time to purchase AirPods, and was not offered to purchase apple care, they also did not add the free four months of Apple TV, News, and Music that was supposed to come with it. So I had to call customer service. They can't do anything for me, so I have to go back into the store. I specifically asked the cashier to add on the free items and she didn't. read more

I just don't get it. Two and a half stars. Where is the love? I love Best Buy. I have never had an issue with this location. I have spent thousands of dollars on items here. High-end TVs, refrigerator, iRobot sweepers; you name it and I have bought it. If it is an electronic item. I have one. Cray cray lol. As a consumer, I do my homework. I read the reviews. I ask questions. I shop. I do my research. Before I dropped $5K on a refrigerator; washer and dryer; Dyson Vaccum; I did hours of research. Reviews and more reviews from across various websites. I love their buy online and pick up at the store. Easy service. Delivery to a location; always perfect. Never an issue. The wife has bought many TVs for staff Christmas Party. Again great service. I have only used the price guarantee once for a phone. While I did not use here at this location. I can see the various signs offering this service. Other than the purchase of my house and car. I spend a ton of money at Best Buy. They never disappoint. Just do your homework people. read more

I went on my lunch break to buy a drone $1000 left my wallet in my work truck. So I decided to order online for curbside so I could just grab my items once I was off work and go home. Long story short I placed my order at 5:45pm it's the next day and my order still is not available it still says "we'll email you when it's ready" clearly the app said it would be ready the same day. Oh and it won't let me change my item to "ship it instead" So I called bestbuy and their suggestion was for me to cancel my order (which I have already been charged for) buy it in store and wait 3-5 days for a refund on the original purchase ??????? Excuse me ???!!!! Next Day: waited on hold at least 30 minutes before I finally hung up. I just want my item but I can't afford to cancel and repurchase. So if I cancel I'll have to wait a least a week to go through the system and then repurchase. This sucks !! read more

Best Buy Southpark Meadows - Electronics Near Me - Austin, Texas

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Worse customer service, management needs better training and customer service is the worse. Shop at Costco they at least follow their warranty guidelines . After a frustrating situation at this location I called to get assistance and the reps were very helpful and followed warranty. After my situation I was leaving the parking lot and the Best Buy guy pushed another woman who was also having an issue. read more

Man, I understand retail is hard, especially after the holidays, but this places service has been horrible the last few times I've stopped in. Like you can definitely feel that miserable employees are trying to make their customers feel the same way All of this to say, I worked at BestBuy at one point in time and definitely didn't act like this read more

Best Buy Southpark Meadows - Electronics Near Me - Austin, Texas

I am regretfully not able to remember the young man who helped me but he was really knowledgeable about televisions and their differences. He was able to make clear what you were paying for with each of the various priced models and brands and then really helpful getting it out of their warehouse area and to our car. Please note, I had to ask him for help as he was walking by and i said, "Do you know anything about tvs?" and he says, "a lot. Let me finish this task and I'll be right with you." I know not everyone there was a knowledgeable but he was great! read more

This is the worst establishment. I came to the store to buy a family a charger for an iMac, I got help and they assured me this was the right charger. I was living out of town for work and my wife works from home, so she needed an Apple charger. I'm not well versed in technology so I chose Best Buy for knowledge. Wrong. I came back 16 days later to return it and the guy said he couldn't return it because it's only 15 days. He walks away, I talk to the manager and the manager says too bad and to go back to back to the customer service desk and wait in line again. We can only do a an exchange of store credit for today. He then pointed to the customer desk and said go back and stand there and ignored me again. He was incredibly rude and I've never hated an employee so much. Anand is his name and he's the reason why Amazon is the way to go. This management has ruined south park meadows. read more

i had a great experience at this store, thanks to Yahir! he was very professional, engaged and wanted to solve my problem and he did! y'all should give this guy a raise, he really represents you well read more

Unhelpful staff, store policy is completely out of step with every other store I've worked with. I've spent thousands of dollars here on TVs and appliances but never again. After I was turned away from returning an unopened product because of a ridiculous 15 day return policy I will never buy anything again from Best Buy. I Should have just used Amazon like a regular person but thought it would be easier to just get from an actual store. read more

So, Best Buy of Southpark, you and I have what I like to call a "sometimey" relationship. This isn't a good thing, honey. See, sometimes you're attentive and loving and friendly and I want to cuddle with you all day long. Then, other times, you're cold and unfeeling. It's like I am invisible and mean nothing to you. That hurts, Best Buy... I've given you a lot of my time and money. I must let you know that I will be seeing other Best Buys... maybe they'll be better to me. You lost out on a good thing. read more

Best Buy Southpark Meadows - Electronics Near Me - Austin, Texas

Eh. I go to this location because it's the closest to me but there are some time / efficiency issues they have yet to figure out. I've never just been in and out it's always a bit of a goat rope to spend my money here. I'm a fan of Best Buy in general. I hope the customer experience can improve a bit. read more

Best Buy Southpark Meadows - Waiting 9 deep... lots of employees just chillin. Not sure what's up but we are all being corralled to customer service to pay out. - Electronics Near Me - Austin, Texas

My ac went out in July with temps over 100 degrees. The ac company determined that my nest thermostat was faulty. I decided to buy it at best buy using the curb service delivery. I ordered the thermostat about 10:30 am. Store opens at 11 am. I show up at 11:09 and checked in using the app. I waited and waited. I couldn't go inside because I use a wheelchair and just had surgery the day before and had to stay in my car. Called about 11:30 and finally talked to a live associate. He transferred me to the "front" and it rang and rang and rang and finally someone with a friendly voice came on. Unfortunately, it was from corporate, not the actual store. I told the person my issue and he said that stores are very low and staff and very busy and it might take a little longer. He suggested that I flag down a person and ask them to tell someone inside that I needed help. I tried doing that, but they just walked past me. Other people pulled up for curbside service and I told one woman that parked next to me that I had been now waiting for 45 minutes to get my order. I explained that I used a wheelchair and couldn't use it due to recent surgery. I told her she probably would be better off going inside to get her order. She did, and about 10 minutes later she got to her car and told me someone would be out with my order soon. I thanked her and almost an hour later, I got my curbside deliver. I know it's very hard to find employees now so customer service is really hard to maintain, but it is ridiculous that there is no way to make a call to talk to someone in management at the actual store. Why offer curbside delivery when it is so poorly implemented and ruins the customer experience? Good news is that my new thermostat solved the ac problem and my house feels comfortable again. read more

Ordered a TV as a gift for my husband online and went to the store to pick it up. I injured my foot so I did curbside pickup so that I wouldn't have to walk/stand in line. It's been 40 minutes and I'm still sitting outside the store. read more

Very poor customer service. My husband bought a computer which didn't work from day one. When he tried to return it, they told him to let Geek Squad look at it. By the time he got it back from Geek Squad, it not only was still not working, but it was past the 15 day limit for returning the item. So now he's stuck with a computer that does not work. We will never do business with Best Buy again. read more

My husband and I stopped here as he wanted to get a USB drive 64GB. He found what he was looking for and we then looked on Amazon (Best Buy will price match if it is Amazon sold products). At Best Buy the item was retailed for $89 and on Amazon it was listed as $14.16. We went to the cashier and they were shocked by the huge price difference. They tried to get it to work but there was an issue in Best Buy system. The lowest they could sell it to us was for $27. Umm no thanks. We went next door to Office Depot and they had it retailing for around $18 and honored the price matching for Amazon. What a rip off. read more

Do better. I popped in to quickly get some Polaroid film, and had to stand in the customer service line, because they no longer have a checkout line. There is no separate line for purchases so I'm line for 20 minutes behind people who need repairs and returns and exchanges... I had to leave before making my purchase because I ran out of time. read more

Went in to past some time and checked out some really great deals ! 55 in screen TV 'S for 399.00 unbelievable deals laptops as low as 132.00. just wanted to let the word out. read more

I've had some good thoughts about Best Buy in recent years. I even forgave them for killing Circuit City. OK, that's a stretch. My tale goes that I have used the car audio bay for some small work. Basically, they did what I didn't understand. Good folks over there at store 749. Or was it 441? I had way less luck at some other stores in the area. Count this review as a double play aimed at two other BB locations. Due to difficulties at my favorite location, I called around to get the work done. One install bay flat refused to take the job for less than $50 plus supplies; another location, got two visits from me thanks to a sign that said they were closed on Tuesdays, but weren't. On my second trip, the doors are down so they are sitting in the bay doing absolutely nothing. Hey District Managers, make them mop the floors or something! I explained what I needed, and they wanted $79 plus supplies. The third store was booked solid and couldn't fit me in. But at least they were honest and willing to take the small job. That makes two locations were willing to do what I needed for some quick money. I ended up back at my favorite store this morning, and while my tiny amount of work was being done I scouted prices for Christmas gifts and made a few purchases. I not going to say that I spent thousands of dollars just to rub it in like some folks would; that's not me. I bought a DVD, and did some research for my mom on e-readers. You have to admit that every dollar counts in this economy, and I gladly spent my paycheck where I've done for many years at this my favorite location. 1229? The other two locations have the lowest customer count I've ever seen when compared to the favorite; wouldn't they take every dollar they could earn instead of refusing to take a paying job? Chillin' in your install bay playing Angry Birds? What are you install guys union? No stars if I've ever called such a thing. Rock bottom customer service. read more

Don't even bother calling. They don't answer for 20+ minutes. Walk into the store and it's flipping empty. They also lost my item which was convenient with no call. read more

Asked where something was to a manager passing by. He just told me where it was instead of showing me and asking if I wanted assistance. Then I waited 20 minutes while no one was even close to coming up to help me. I had to go to the front and ask the security door person to have someone come help me get an item out of a locked glass case. Once I paid for the item I asked for a bag to carry it in and they said they didn't have any. Worst BestBuy I've been to, honestly. read more

This is the worst experience ever. The Geek squad is the freakin worst. Very rude and disrespectful, why waist your time shopping at Best Buy if you're going to have a problem getting things fixed and paying thousands of dollars for them. I am so freaking . read more

I found the store to be clean and organized. The store clerks were nice and helpful. Quick in and out on a Saturday night.

This store, at least the iPhone people, is awful. It wasn't always this way. I've purchased 2 iPhones from them and everything was smooth. This time (Oct '19) was a total nightmare. I was there from 2:20 - 6:05 - that's very close to FOUR hours. The sales rep was awful - he said he'd recently transferred into the store. He did everything extremely slowly, and he walked away from the sales counter repeatedly. I finally asked for a supervisor and the guy said he'd already called one. @0 minutes later, no supervisor. So I walked over to the complaint department and within 5 minutes had a supervisor. When a manager or supervisor was standing over his shoulder, the guy was semi-competent. Anyhow, it's a long story. Suffice to say get your iPhone somewhere else!!!! read more

Very helpful staff and a nice, clean and organized store. I went in just to look for a charger for my Samsung S3 Watch that I didn't bring for my trip. I was able to find out that you can use the Samsung Wireless QI charger and the stored carried plenty of them. We went on a Tuesday morning so there really wasn't a lot of people and we were able to find our product and pay for it right away. Pretty good overall experience. read more

If I could rate them lower than a 1 I would. I had an appointment to get my phone screen fixed with apple care and was told it would take 45 minutes so they didn't have time even though it was an hour and a half before they closed. I asked why all the guy could say was "my manager said no so we can leave on time for closing." Why was I able to schedule an appointment and drive almost 45 minutes for the appointment to be told it couldn't be done due to time and that I should leave my scheduled appointment here and drive 20 more minutes down the road to another location where they might not have the parts or the availability to fix it. Literally so stupid and such a waste of time and gas. Wouldn't recommend the geek squad here to anyone:. read more

I took off work and waited all afternoon for delivery and installation of dishwasher. Never showed. I would not have known they WEREN'T coming if I hadn't called THEM. I was not even on the schedule, although I got an email confirming my appointment today from 12 - 4. I called Geek Squad, who didn't have me scheduled at all, and gave me Home Depot's resolution department. I called them and they said I called the wrong number, but would try to help. I called Home Depot back and was rerouted to Geek Squad again. I was angry enough to spit nails. The poor young people who work for this incompetent company had the misfortune to hear me ranting about their amazingly bad customer service. They didn't know WHY I had not been contacted, or why my order wasn't being delivered at all. They offered to find out why. Why? I don't care why, that's their problem. They offered to reschedule. Are you kidding? I cancelled the order. Never buying an appliance from them. read more

Poor customer service at the Geek Squad. I went there to fix a Tracphone and was told they couldn't help because they were slammed with appointments all day with only one person on staff. TV screen with the list of everyone's appointments showed the next one was at 230pm. It was 1140am. I told the lady on staff my phone stopped connecting to the internet over data but worked over WiFi. She sarcastically asked how do I know it wasn't connecting to the internet. Umm what? I'm a millennial, not an 80 year old. Then she says she's only certified to work on Apple phones not android. I'll accept that excuse, but could have just said that upfront..... they need to train their staff better. read more

To whom ever may even give half a shit about a Best Buy customer, I am absolutely 100% unsatisfied with your delivery and installation service. Tonight is the third attempt to install washer and dryer I purchased before Christmas. Attempt 1: No stacking kit included Attempt 2: Friday 12-30. Scheduled between 4 and 8 pm. No call received. I call at 730pm only to find out that the stack kit is on back order and not available till January 12. After discussion a kit is located at another store and will be there for me to pickup on Monday at store near me. I go to store Tuesday at noon. Stack kit is lost or issued to another customer. Another kit is located for me to pickup later that night. Attempt 3: scheduled for Wednesday 1-4-17. Confirmation call received day before for 4 to 8 delivery. I call at 730 again. Trucks behind but on the way. I call at 1055 to be transferred and then hung up on at 11pm phone service close time. No installation and no call from delivery or service tech You people have wasted my time energy and patience. I find this service to be unacceptable. I will never buy more recommend best buy. I will discourage family and friends from best buy. I will install this stuff myself. I have wasted enough time with you and returning everything is more hassle that I do not have time or patience to deal with. read more