The ongoing pandemic has definitely taken a toll on lot of businesses since a consumer mindset to buy anything outside of essential has crippled down significantly. Now by living with it has become the new normal, it is commendable on how these businesses continue to remain open and cater to the general public by following the safety standards. We got to this place after booking an appointment through their website. The line outside the store was pretty long for people with appointments. We got in and made it straight to the laptop section. The store was short staffed and short on supply and we waited some time until a young consultant showed up. He knew his stuff pretty well but couldn't stay around much as he constantly was going around to help other customers. This made us wait every time we had questions about a laptop. We finally decided which laptop we were choosing and let him know. It again took some time for him to get the laptop out of the inventory and get to the billing. We finally checked out and left the store. The HP laptop has been a good purchase and has been doing well so far. read more

Horrible experience. My package has been delayed from this locations for days and there's no support or updates.

My work computer was not turning on. I looked online and saw that they take walk ins. I went over the wait in the line and there is a giant sign saying Walk Ins. I get to the front of the line and Chris says no walk ins you need an appointment. I make an appointment in my phone for later that day. I get in the line again to see if since I'm already there I could just drop it off. Chris rudely says no come back at 3. I understand if that's their policy but he could be nice and understanding such as "I am so sorry the signage is unclear, unfortunately the system only lets me take items at the appointment time" instead of a rude "come back at 3" (with tone). Very displeased with the service. read more

I purchased a sony tv with sound track. I paid for removal of my old tv Techs who came to install tv claimed their truck could not fit they would send a larger truck. They never did. I tried calling Bust Buy only to be put on hold two times and waited both times over one hour. they never answered only to be cut off. I will be returning everything . read more

You can no longer directly reach the store. You are connected to an AI powered phone. Can't believe I could not ask a simple question about something I lost. read more

On Saturday, Nov 8, 2025 I made an appt to get my screen repaired in my phone. I was told they would not have time. I rescheduled another appt on Sunday at 2:20 PM. I was on time I waited for my Geek member to register my phone with 2 other people. I came back after the Jets game and my phone was not done. I came back about 6 PM and I was given water for the wait. I came by 4 minutes before 7PM. The person apologized for the phone not being repaired. Another person made the situation worse because he could not do anything. The "old" let me talk to my manager routine came back with no manager. It was suggested for me to come back Monday. I asked why would I do that. Refund was given and this review. Please go to experts and not this Best Buy in Union, NJ Store #472 2391 US Highway 22 West Union NJ 07083. read more

I have not received any shipments for a week. New employee really screwing up orders. She charged me for an item under replacement insurance and mailed the replacement to another customer. I told her it was incorrect. Did not even listen, asked for manager told non available. Never Purchasing a damn things after this round. Last week she ( same employee) completely screwed up printer replacement. NO LONGER WILL I PURCHASE ANYTHING FROM BEST BUY AGAIN!!!!!!!!!!!! read more

I wish I could give zero stars. Bought an open box tv with installation. I was assured by the young salesperson that the old tv could be removed from the wall after I explained how it was mounted. When installers arrived they told me they could not remove the old tv. The installer told me he would take care of the refund for $250 plus tax. He apparently did not. So I called the store and spoke with someone who also assured me he would take care of it and to just give it time, he was not a pleasant person either...a bit of an attitude. So 12 days after the purchase I did not see the refund on my credit card. I called general BB customer service number and they transferred me to the installation department where I was told they had no record of the refund request, which explains why I kept getting texts and phone calls to schedule the install! I told the installation dept representative that I wanted an email proving that the refund will be processed, which they sent me. Do yourself a favor and avoid this branch of Best Buy, nothing but trouble, check other reviews. While I was in the store, a few of the sales people were even bickering over use of the computer while customers were waiting for help. The atmosphere here was toxic, I will never go back no matter how good of an open box deal they have, not worth the aggravation. read more

Employees just stand around talking to each other. When you ask for help they're just confused.

BestBuy deliveries have always been fast. But this union warehouse has been holding my order for a week even though it said "get it tomorrow" when I purchased it. read more

The worse customer service experience ever! I went to the store last week looking for earbuds. No one was around to help me. I went to the front of the store and the girl up front said to go back to the department and look for someone. There was no one working on the floor. I wandered around for five minutes, to no avail. I finally took a seat behind a customer service counter waiting and still no one. After 15 minutes, I wandered into the warehouse in the back of the store in hopes of finding someone to help. I did see a guy and a girl back there. He was packing a box and she was standing there watching him. They were engaged in conversation, laughing and joking, not even paying attention to me. I walked up to them only to be told I should'nt be in the area. I asked for help and the girl walked out with me and tried to get someone to help. She called a customer service person/employee over to help me. He looked at us and kept walking without a care in the world. He did not want to be bothered. The girl again called him over, very audibly, but he ignored us again. It was in the evening and the store was empty. After that, I left the store and promised never to go back to the Union, NJ location ever again. I cannot believe how a company like BestBuy can be managed like that. Horrible customer service and unprofessional attitude. Store management should review survalence tapes to see it for themselves. read more

This store has it all! Disinterested staff, check! Poorly laid out, check! Claustrophobic aisles, check! Understaffed cashiers, check! Service without a smile, check! It's like going to the dentist without Novocain! read more

Terrible geek squad department if you make an appointment it does not matter because i have been sitting here 50 minutes and cannot be helped until a specific Apple person can order the correct part. I just need someone to order a new part of my phone and I am not being helped when they are aware my appointment was at 5:40 and continue to help people that arrived after me. So disappointed wish I just sucked it up and went to the Apple store instead of a Best Buy. read more

Stood waiting for help from an employee for 20 minutes before leaving. At least 5 employees passed and glanced but none helping! Poor service.. read more

Have only been here 4-5x over same amount of yrs but every single time the reps at the counter have been rude, sarcastic or downright unfriendly. Every. Time. Whether returning items according to their policy or just buying a simple iPhone charging cord. Usually buy electronics online but sometimes you need something right away or just want to see/touch in person, and Best Buy is ubiquitous enough. Not that counter reps at other Best Buy locations are particularly friendly, but these guys stand out for their heelishness. Once returned a TV I bought online and their sarcasm was a 10/10, dalmost couldn't believe it, then their tone switched immediately to professional and polite, was like something out of a bad 80s comedy. Dudes were trolling. read more

Really bad customer service. Waited at the counter for 10 minutes before anyone shows up. The worker is not aware of what is in stock and their return policy. Insisting on their only option is return by check and tried to push me to another Best Buy location. One of the higher level worker here just decided to ignore me and basically insulted me. Would not come back here. read more

Early 2020 is quite an interesting time. Gone are the days of heading to Amazon.com for all your computer needs. With Covid-19 wreaking havoc on supply chains, delays of a week or more are common with Amazon shipments. Enter: this Best Buy. It's closed to the general public, but you can still buy online and pick up in store. They have a system where a staff member will bring your item to your car and either drop it off in your trunk, or hand it to you through the window. I used this curbside pickup last week and it worked great. So great, that I came back today to buy an external hard drive. I arrived, checked in on the website, and in a few minutes someone came out to hand me my hard drive. To avoid any potential Covid-19 contamination, I had asked the staff member to place the items in my back seat through the window, which I had opened. Imagine my horror when she THREW the hard drive in the back. Like...launched it as if it were a cornhole bean bag. If you know anything about electronics, you'd know that hard drives are extremely fragile under normal circumstances. If you throw it like a frisbee it will 99% stop working. I held out hope that I would be the lucky 1%, but alas when I got home the drive was DOA. So, it's back to this store tomorrow for a replacement. And since it's a bit of a hike from where I live, it will likely be my last visit here. read more

Not a great store in terms of pricing and selection. However the employees seemed to be nice and helpful. Many if not most of the computer monitors didn't have price tags on them. Likely due to panic buying because of the coronavirus. HDMI cables way overpriced.... how is it possible that an HDMI cable is $11 at Office Depot but $29.99 on sale at Best Buy... read more

Terrible service! They will cancel your appointment without letting you know. I came in for a car installation got there at my scheduled appointment time at first they told me it was a slow day. Then they had me wait because it was "packed". I waited 40 minutes before they told me I was not on their schedule for the day even though I had a confirmation email stating otherwise. They told me the next appointment time wasn't until two months out. Sean the installation guy stated he had a lot of work and could not do it (and said he would lie just to get my car in and not touch it) however, he spent about an hour standing by his computer talking with another worker. Albert the manager was no help either he stated an email was sent out to reschedule however, I had no email and even called prior to my appointment to confirm they would take my car in because of the snow. read more

It's hard to imagine how Best Buy could have given us worse service. We spent over $10k on electronics for our new house, and they no-showed on delivery 3 times, effectively holding our products hostage. And then when it was delivered, the installation was outsourced and not Geek Squad, which was promised and what we paid for. Upon attempts to escalate, no one seemed to know anything about what was going on. Never again, Best Buy. Never again!!! read more

The customer service is TERRIBLE. The employees are non welcoming, dismissive, don't explain anything, distracted, the list goes on. Go to the Vauxhall location if you can. I had a much better experience there. Avoid this location at all costs. read more

Bad customer service, you explain to them what you want to buy, they sell you the wrong product, they treat you as if they were doing you a favor, I could go on but that adds up to my bad experience with that store. read more

Came here to get some ink for my printer and I didnt know the dates on the ink made a difference till i opened it up and placed it in my computer and it read a error on the printer letting me know one of the cartridges is old out dated or used..i was soo pissed cause that ink was every bit of 60 dollars, then when i get to the counter the associate gonna try and just make me pay debit....I was like give me the option b4 you attempt to assume so yes that ticked me off to but no biggie I know now read more

I went in looking for a TV, and got paired up with an associate named Stacey. With transparency and skill Stacey walked me through the different makes and models of TVs and asked me questions to make sure my choice was tailored to me. I ended up getting a phenomenal Sony TV , because of Staceys diligence and legitimate interest in what I really needed. This is how you create repeat customers and limit back and forth! Thank you Stacey! Mario read more

Avoid this location if your in a good mood. Otherwise join in with the miserable staff and absolutely rood arrogant manager that looks down his nose at you all while treating you like a child, even when you're older and wiser than him. This whole location reflects his attitude. Horrible stay and do you yourself a favor and go a 2 miles out of your way to a completely opposite experience to the Springfield location read more

The worst BB I've ever been to.. Customer service is non-existent. If you must shot at B.B., go to the Bridgewater location instead. They value their customers there. read more

Worst store ever, very rude staff they need customer service training, ordered online guy bring stuff out I called to him he went to every car with a white person them came to me last and my item was in his cart the whole time, he passed me 4 times. Never shopping with bestbuy again read more

Look for gentleman by the name of Ebad Ghori. If you're looking to buy a laptop or PC, he's the go to man. He displayed a smooth efficient administrative process, had great understanding of my preferences, the entire process took less than an hour in finding a good laptop for my mother. Ebad couldn't have been more accommodating & was very knowledgeable!!! Thanks again!!! read more

This review is not so much about this particular location as much as it is about best buy themselves and their online order, delivery and cancelation process. I ordered a pair of Bose L1 pro speaker covers online for pickup at the Rte 22 union, NJ location. The pickup was scheduled for Thursday September 15th, however when I visited the store that afternoon the customer service rep said they had 2 truck deliveries at 11am and 2pm and they expected no more deliveries for the day. I called best buy customer service and informed them that my order was not available pickup as promised and asked could there be a price remediation for the delay (2 Bose covers at $45 x 2 = $90) bot the best they could offer was 5 bucks off total price. I then asked if they could at least price match because I found the same speaker covers for bose L1 pro at ThomannMusic.com for 10 bucks cheaper ($35) but they also weren't willing to do that so I told them I might as well cancel and purchase the covers from Thomann instead. The customer service rep told me I would have to cancel online, but needless to say that when I went back to my order the "cancel " button was grayed out. Apparently best buy has it fixed that when an online order is out for delivery you can no longer cancel, however due to the fact that I had already previosly checked with the store's customer service rep I knew for a fact that the delivery wasn't in route. In addition to that after I complained to best buy's customer service by phone they tried to cover themselves by sending out an email saying that the delivery was delayed by a few days but still on its way. Once I saw this gimmick i immediately returned to the pickup location and canceled the order from there. Once again to reiterate: I had no problem with the Rte 22 Union, NJ location and in fact the store's customer service rep was very helpful. However if you order online from Best Buy for store pickup watch out because both their delivery and cancelation process seems to be very deceptive! read more

The auto installation crew is hands down the best. Takes forever to book but they really know their stuff.

In the last few months, I have picked up photography as not only a hobby, but a passion; something that I have been interested in for years. I went to this store to get some assistance with buying a lens for my Sony A6000 at the time. I was assisted by a very nice young man, who helped me a great deal. He explained the reasons of why investing in the suggested lens should be considered. Long story short, I purchased the lens. About 4 months later, I came back, since by this time, I upgraded to the Sony A7II. This time, I was assisted by another associate, who....let's say wasn't that super friendly. He did assist, but lacked positive customer service skills. Anyway, by the time he went to the back to get the lens that I researched, I saw the same gentleman who had helped me four months before. This time I paid attention to his name badge: RV. He delivered yet again, superb customer service skills, and I was able to make, not only the lens purchase, but also an external mic purchase. Very honest and positive attitude. The reason I am giving this store 5 stars is only because of his positive attitude, patience with me, and assistance. People need to realize how powerful customer service is. Because of this guy, I'll bypass all the other stores, and come to this one, hoping that RV helps me again. I hate going into places where it's like, the associates doesn't want to help you, meanwhile had it not been for you, they would not be employed. I truly hope that companies like Best Buy appreciate employees like RV; it's what gets them repeated customers like myself. Well done. read more

Best Buy - Happy customer! - Appliances Near Me - Union, New Jersey

Inept, incompetent and I can assure you I would rather use an adding machine then purchase anything from best buy. Had an appointment for a computer installation July 10 2020. Unfortunately best buy had to cancel the appointment because the technician was in a car accident. This was the second time they canceled my appointment. The last time was due to the corona virus which I totally understand. For the last 3 days I have been trying to reschedule my appointment and have been told they are unable to schedule any appointments at this time. Their telephone system has waits of up to 45 minutes. On one occasion they called back and no one was on the phone. The last draw was when a nice young woman said she couldn't help me with my issue and is there anything else I can help you with. You have to be kidding me. read more

Went here today to buy a Chromecast device which was at a discount. I've been here a couple of times in the past, and just like today, I usually come here whenever there's something I need at a discount. Every time I came here, I've never had an issue with customer service at all. Well, if I ever need another gadget at a good price, I'll definitely be back! read more

(2.50 stars) Best Buy stocks a lot of merchandise which interests me, so I'm here frequently. After considerable shopping around, we bought our HD TV here last July, and the experience was generally favorable. They weren't completely up on how TiVO works with the LG smart TV's, but the return was painless. On the other hand, their advice regarding wall mounting brackets saved me some work. Sales assistance here is usually eager, but knowledgeably is a 50/50 proposition-- a combination which means that you need to do your homework before walking in the door. It also means that the odds of locating someone who knows what they're talking about is higher than at their Rt. 22 competition. Best Buys pricing is pretty ordinary, but attractive sales (newspaper circular and online) are frequent. read more

Bought a fit bit online six minutes later we got an email saying it was ready. We have been here for 45 minutes trying to get it. It would have been faster to just come in and pick it out. We would just go pick one out, but I'm sure we would be here a few hours if they needed to refund us for the online purchase. Will never be back to this location. Maybe not to any location Should have just bought it from Amazon. read more

I know Best Buy has been tanking lately--I always read articles about store closures and the end of the brick & mortar business model with the rise of Amazon--but I love going to Best Buy and purchase the majority of my electronics from them. In the past five years, I've bought two Asus laptops as well as countless internal hard drives, external hard drives, and games. It's always nice to go in a store to try out a product... and just this past week, Best Buy announced price-matching so that should help boost business. In a dog eat dog world, I can only hope that Best Buy survives and its stores remain open in the future... Just bought another hard drive today... pretty good price for 4TB! read more

This is the worst Best Buy store in NJ. The manager Pedro is just a nasty person. A manager who tells a customer "you have two options, return your item for store credit or have a good day" does not deserve to have a manager position in any retail business. I read all the other reviews and I feel sorry for this company. This is the reason people like me stop driving to the stores to buy from them. If you make a purchase online is always a 30 days return policy for anything, most of the companies have free delivery so is no additional cost. This is the reason why big-name companies are closing their doors. People like me and many others start buying online to avoid the aggravation of dealing with unqualified "managers" read more

The Geek Squad: Customer Service Hell Re: Geek squad service order#: 00472-890838806 11 days after dropping off my Laptop on 2/9/07 for repair at the Best Buys store, Rt. 22, in Union County , and told that the extended warranty that I bought covered the cost and parts of the repair. I received a phone call. A phone call on 2/20/07 from Geek Squad city, stating that there was damage to the bottom of my laptops case, that the extended warranty that I purchased did not cover the repair, and it was going to cost me $179 to have them fix it, needless to say I felt like I was bamboozled. I was instructed in this message to contact the store where I dropped off my laptop, and inform them of my decision. First of all, When I dropped off the laptop there was no damage to the bottom case. The technician thoroughly looked my laptop over and noted the condition of the laptop on my service order as only "scratched throughout the unit". On 2/24/07 I attempted to contact the Best Buy store on Rt.22, and after my sixth call after being hung-up on several times and spending over 30 min on hold, I spoke to a customer service rep named Shakira. Shakira had to actually go and physically drag ,[ I may be exaggerating a wee bit ] David, the Cadet agent for Geek Squad to the phone. I complained about the phone wait and all of the attempts that I made and he replied "that it he was busy". After 20 minutes on the phone he repeated to me about the case being damaged and that it was not covered under the warranty, I informed him that there was no case damage when I dropped off the laptop and instructed him to look at the Condition notes on the service invoice. David said that the laptop was on its way back to the store and that I could speak to a manager when it arrived and discuss the discrepancy. I am a college student and I need my laptop, so far it has taken 2 weeks for them not to repair my laptop, and it goings to take another 2 weeks for them to get it back to the store, and what? another 4 to 6 weeks for them to repair it? Needless to say I am flabbergasted. read more

I went to Best Buy today after work to purchase a smartwatch I walked in the store I went to the Department where they had them I know I waited for about 10 minutes went to find a salesperson cuz no one came over. I found another sales rep directed me to where I should go and said that he will call someone to come over in that department and with that waited 10 more minutes nobody came over so another gentleman on the floor and I asked was this his Department he said you know and pointed to another gentleman this by now this is the third person so needless to say no one came to help me. I ended up walking out very disappointed in their customer service at this particular store. read more

Had a great experience getting my radio installed by xavier. He was professional and quick.