Two years ago Best Energy installed waterless new system. Since then phoned and text for service to the waterless tank they installed with a promise of a call back or scheduled appointments no show. Called other companies and was told if they didn't install they don't service. Finally found a company to service and parts had to be replaced. DON'T USE BEST ENERGY!!!!! read more

This by far has to be one of the worst companies I've ever had to interact with. The builders of my home picked this company, so choice wasn't up to me. The entire HVACC system was installed improperly. Home is 3 years old and needs thousands of dollars in repairs to get the air conditioning working properly due to improper installation. To receive a call back you have to threaten their license. Even then, the owner swore at us during conversations. They should be ashamed of their work. Doing the right thing is not the motto they abide by. If you appreciate horrible communication, and people taking short cuts on high priced systems they're your guys! If you would like your hard earn money used correctly, and have a quality working HVACC system use anyone, but this company. read more

Ive waited 6 months to write this in hopes they would fix their mistakes. No such luck. The owner is a jerk and will insist on charging for sending a tech out to fix something *they* broke. Example: white basin sink in basement was FINE for 2 years until I mistakenly hired them to install a brand new gas boiler. What does your basin sink have to do with a gas boiler, you ask? They needed the boiler to drain into something, so they cut the pipe on my wall that attached to the sink. But they never reattached it correctly, so every time I did a batch of laundry, the water came pouring out of the sink and flooded my basement. They are adamant that they did not replace that pipe. But my pipes were yellow, old, dirty, and funny enough, I now have a brand new white pipe under the sink. Hmm... That they did not attach it back properly. Period They came in the winter time and had to sludge through snow and mud to get into my basement so I'm not complaining about the mess they made with the mud being tracked throughout. That wasn't their fault. But what *was* their fault is that they broke down my old boiler and let the rusty water leak out all over the floor, and then NEVER offered to clean it or fix it! My basement floor is now covered in rust. And flooded. Great. That's gonna look wonderful to anyone who wants to buy this house now. Last weekend when it rained for four days straight, it was 60° at some point and it was really cold in my house. I have seven rescue animals in here, All small little creatures that get cold. I turned my heat on to 70. It never kicked on. Kept trying. Nada. Four days later the house was still 61° and the baseboards were cold. I had to go back to using a space heater at night. So I sucked it up and gave them a call and said someone has to come out and maybe purge the baseboards or something.. Spoke with the installer. 10 minutes later, the secretary at Best Energy calls me and says she "doesn't have a tech to send out tomorrow and she doesn't even know when i can send someone now." The pipe work John did was brilliant. He worked hard for 3 days. And now he's not being allowed to come back to help. No response from owner. Not a care in the world we have no heat and winter is coming. He knows he never gave me the paperwork guaranteeing his work so he feels he can just ignore it and I'll go away. I paid $11,000 for a $3000 unit.. and you can't come and get my heat on? I could have spent $12K elsewhere and been happy. Spend your money on a company who doesn't disappear when the check clears. read more

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Scheduled appointment, took the day off from work. No call, no show. Called and rescheduled with the same result.... no call, no show on the reschedule date. I completely understand that things don't go as planned: other appointments take longer than expected, emergency service calls..... I get it, but at least call and let me know so I don't have to sit around waiting for someone to NOT show up. read more

After setting up an appointment a week ago, Best Energy cancelled the day of the appointment (yesterday). Then after several calls (no callback as I was promised). When I finally reached them, the next available appointment they offered was in three weeks, and there was a LOT of attitude when I complained. Good luck with these people. That's no way to treat my customers and certainly not the way I want to be treated. There are far too many HVAC businesses out there to take a chance on this kind of service. read more

Very professional, came to my house the day I called, the only estimate that took the time to explain things. New oil burner and water heater; quick, clean install, system works perfectly as described, install crew was so nice a knowledgeable. Highly recommend!! read more

Worst customer service. Contacted Best Energy a week prior to a requested furnace service appointment. Talked to a guy named Lynn. Specifically asked for a first thing in the morning appointment. Lynn told me "I'll schedule for Wednesday, the technician should be at your house by 9:00 am." 9:20 am I call because no one showed. Find out from Jane that the appointment in scheduled between noon and 2:00 pm. When I raised the bullshit flag all she could do was tell me we could reschedule or stay with the noon appointment. People have jobs, they have lives and can't sit around the house waiting for appointments that were scheduled incorrectly. Of course Lynn wasn't in the day I called. This is not the first time I've had a problem with appointments with them. First time Jane just "forgot" to schedule me after we hung up the phone. Fool me once, shame on you. Fool me twice, shame on me. Best Energy, you need to get your sh*t together. read more

Best Energy came out in the middle of the night when our heat went out. I was home alone with three kids and we had just moved in. I didn't even know what a boiler looked like, and certainly couldn't troubleshoot. Thank goodness Best Energy has 24/7 service and emergency oil deliveries. Now I am on automatic delivery and have a service contract - I never have to think about my heat again! read more

We've been Best Energy customers for a couple years (two homes now), we found them when we lived right down the street. We recently ran out of oil on a 30 degree night in January. Jim did everything in his power to get a fill up to our house but when that wasn't an option, he came by himself with cans of oil!! and flushed the system for us himself. He insisted on us having heat through the night and warm water for the morning. They go above and beyond for their clients with extremely competitive pricing! Highly recommend! read more

I called Best Energy to schedule a furnace cleaning thinking they were Phoenix Oil. They told me Phoenix oil had been gone for years. I made an appointment with them for a Fri between 2-4. I called them to confirm my apt and ask for the service man to please txt me to let me know when he was coming. They assured me of my appointment time and said he would. At 3:50pm I still had not heard anything and figured my other errands I needed to run would have to wait until the next day. Surely he wouldn't txt me after all this time and say he wasn't coming. At 4pm I received a phone call from one of the desk people that they were sorry but they had so many people without heat that they couldn't come. We had no storms, rain, or snow. Why would "so many" be without heat. Since this was my first experience with them I really think they should have gone the extra mile. I took the afternoon off from work which I do not get paid for and now they want me to do that again next week in hopes that they will make it that time? I don't think so! I lost the same amount of $$ form work in those 2 hrs that I would have had to pay them so there's no way I will gamble on losing that amount of $$ with them again. I own a business and that is not how I would have handled this situation. read more